KFC
Reviews and Complaints

I m Bikash, Dhaka, Bangladesh

I orderd Wari Outlet thorough online KFC app.

Noticed my order was pending. Then i called this outlet no.([protected]) and asking when would be deliverer. Those service people confirmed me min.1.30 hours to 2 hours. Then asked why, he told me busy order schedules, you can cancelled. In the meantime, later i ordered Through foodpanda, this app taking 25min.to 35minutes from same outlet KFC, Wari.

How can they managed. My query is that,KFC own logistic service failure.

Thanks.

Failed to fulfill my order by not supplying my drink..now not a huge biggie but it's not the first time something like this has happend and I've just let it slide..

Aprox 8.30pm on the 12/9/2023 drive thru..

But tonight I would've loved to have had my drink that I had paid for which would've really made the meal..but I didn't enjoy that knowing that once again there was a [censored] up..

Cheers Ra

On 9/7/23 @5:00pm at the KFC in Sandsprings Ok I was returning from a trip and planned on taking dinner home There were 2 orders 16 piece dinner and a 8 piece dinner 16 piece dinner was 1/2 crunchy 1/2 original the 8 piece was all White original when I returned home which is 55 miles away my 8 piece was not even a full 8 piece and it was burnt original and could not be ate. Same with the 16 piece the original was burnt. I called and the manager said that she would make it right so I had my son go and what we got was 24 pieces of crunchy in one box again not what I order I think when I spend 86.00 dollars i should get what I ordered

On more than one occasion at the queensmead mall in durban my small change has not been given back to me yesterday I bought ice creams and the 30cents change was not returned this is theft and this is not the first time this has happened. The store is busy so I don’t want to make a fuss but this should not be allowed. If they are doing this all day to multiple customers how much are they getting away with?

I first want to say I love KFC food. This time, however, my sister and I went and purchased a BIG crunch combo and in my sandwich was a long hair. It was inside the bun and went I took a bite, it came out. I did go back in and I told the girl, who was very lovely, she immediately said sorry and gave me a refund. I did notice, however, that neither of the people cooking the food had hair nets on. This is not acceptable. This was in the Titus Avenue, Halifax NS location.

I purchased a meal All in one using vodapay worth R179.90 including everything but my order was unsuccessful it was cancelled they said due to technical problem ,my money was deducted from my account .i tried it again it deducted another money but only one money was refunded the other R179.90 was not refunded i have been trying to escalate this for too long now no one is willing to assist me please assist me i need my money ASAP .please assist me i need my money i dont want to rate KFC bad because of a particular shop because i wont leave this hanging im going to escalate till someone assist me .i have been using my data and airtime to escalate this please resolve this matter .

I have complained three times and I have just had the reply they will tell the KFC branch. The meals were expensive and extremely substandard. The popcorn chicken box was three quarters full with few chips. The fillet burger was thrown on the bread with little salad. I have photographic evidence. KFC even told me to contact Deliveroo, it was the food that was poor not the delivery.

Thank you. Zoe Moody

[protected]@yahoo.com

It will not allow me to attach the photographs of the fillet burger.

On friday 09-01-23 at 2:04pm,restaurant #j860015 3 73 3002. Located at 1601 irby st in florence sc. The name on the recept is cashier tiffany, but a young male took my order. I ordered a $20.00 fill up box. The chicken was greasy and overcooked.. It tasted like it was recook

chicken from the day before. Could not eat the chicken. I'm old, i do not know how to send a picture of it. Dark, dark brown and greasy. I was so disappointed, becasue i have been ordering from kfc for a long , long time.

I ordered online with the app at 5:15pm and asked for the "Quick pick up" for 6:00 pm.

I got there at 5:50, told them I was early so I told the girl, it's not a big deal if isn't ready. At 6:01 I received a message on my phone telling me my order is ready.when to the comptoir, the girl yel at me to go sit because it's not ready !

Even the manager came to calm her down and told me it will be another 5 min. At 6:08 it was still not ready. Finally at 6:12 they gave me my order, no "I'm sorry" nothing... once at home my order wasn't even what I ordered!

We wanted dark meat, and they gave us white meat...I had a bunch of kids, who doesn't like white meat... it cost over $50.00 and nobody was happy...very disappointed and will never go back there, even if we live 4 min from it ... We'll go to El Polo Loco next time.

My chicken looked like something somebody already ate and didn’t even have any breast. Order this for quick pickup for 15 minutes waited 20 minutes to get there waited 5 minutes in store before employee asked what I was waiting for waited another 5 minutes before being told they didn’t have crispy chicken waited 10 more minutes for a bucket of chicken that looked like someone’s left overs. The store wasn’t even busy was only one person in the restaurant and they were eating. No one in drive through

on JULY 28th i received a $4 off a $5 purchase. I assumed it was for my birthday. It stated it was added to my account and expires in 30 days. I tried to use it on Aug 21st.. and the link from the email took me directly to my app but the app stated NO OFFERS ARE AVAILABLE AT THIS TIME. i tried over and over. NO coupon existed in my account. emailed KFC, no response for days so I called 800# w my case#. they escalated it to several depts. called again a few days later as no one got back to me yet. Escalated again.. waited several more days and then i received an email stated we clearly see the offer added to your account on JULY 5th and expired in 30 days.. I received the offer email JULY 28th... not JULY 5th

Only my third time I have ever been to a KFC and today is my last ,

A rare treat for my 7 yr old grandson, who felt let down because food was awful , tango watered down , bones in his chicken , the food was dry , veg burger was so over done and solid ( tasted microwaved ) i took it out of the bun, it was awful I’ve come home feeling sick ,

The staff need training, there was no conversation at all , the customer service was non existent. the place was filthy as were the toilets which I decided not to use,.

I can’t understand why any company would allow this ,

I have never written a complaint before. But am so disgusted with the whole experience

Drive through August 29 2023,at 6:00 pm. The chicken was so dried out at this location in Saskatoon saskatchewan. All places in Saskatoon is really bad food. The chicken supposed to be moist and tender not no more in Saskatoon. I had to through away my 4 pieces box after the the first one,checked the other pieces same dried out. Been sitting in the oven for two days dried out terrible chicken. What's going on in Saskatoon?