KFC
Reviews and Complaints

We went to the KFC/Taco Bell in Shippensbutg PA on 8/13/2023. We ordered and party pack of tacos and 4 drinks. When we got our drinks they had no ice in them. My husband questioned it and they said the machine has been broken. First they should let people know that when they order drinks. I don't care for warm soda. 2nd we got all the way home and went to get rid of our drinks and in my 9 year Olds cup is a big screw! My husband called the restaurant and complained and all the lady could say was I will give you $30 off your next visit. I'm not satisfied with that because 1 I will never eat there again. I want a refund for my meal. I have contacted an attorney and I hate to move forward with a lawsuit but it may come to that. This is ridiculous.

My friend and I visited the Beverly rd kfc in Hull today.

We decided to get the two pieces of chicken and chips with a drink.

When the food arrived I look in the bag and said to the members of staff about the portions.

I got two chicken wings and the chips were eight half chips and my friend got the same.

We were absolutely disgusted at the lack of food.

Hi Team,

This is Ashok, i am unable to order on KFC application with my company gift card amount,i am getting error message order can not be process and some issue,

My gift card amount 595 and my order amount 516, even not processing

Could you please resolve the issue, if possible please add amount to my KFC wallet

please find the below screen shots for reference

Ticket #1462

Date: 2023-08-22 6:18PM

Cashier: Victor

My family loves KFC, its the only fast food chick we like. I am not sure if its the location, (I moved here 3 years ago from San Diego) or perhaps poor management, poor hiring, etc.

In the 3 years I've gone to this KFC location I have experience what seems to be very unhappy employee's. From greeting during ordering, payment to food delivery.

Its sad that my entire family of 4 makes a joke about choosing to pick up food from KFC and what the employee will be like today.

I went to the KFC in Villarica Ga. yesterday and ordered a chicken potpie and a three piece original recipe meal I swiped my debit card and didn't realize the amount charged the girl went back into the prep area when she returned I asked for my receipt she gave me a receipt that wasn't mine and had to call a manager in order to print out the correct receipt when I looked at it I found that she had charged me for a pot pie and a 12 piece family meal for $ 43.10.

I told the manager this was incorrect and to please credit my card and ring up the proper order the manager told me they do not give refunds and that I would have to take 12 piece that once an order is placed they either couldn't or wouldn't change it.

They gave me the order over all my objections saying you have to take the order as entered. when I got the order home I found it contained 6 thigs,3 wings and 3 very overcooked wings that were too hard to eat.

Purchased combo lunch on 21st August at Horsham KFC, also ordered 20 wicked wings which we had to wait a further 10 minutes for. The girl who served us said she had put a couple of extra wings for the inconvenience. When we got back home an hour and a half away in Naracoorte, I found that we had only 18 wings and one could not it even be called a wing it was mostly just fried coating. We were very disappointed. This is a treat for us, costing $48.20, that is not small change and we feel ripped off.

Missing food from our order and wouldn’t replace as I lost receipt absolutely fumming the my missed a large gravey 20 boneless chicken this was at Rochdale kingsway about 5 pm on Thursday the 27th I have no receipt what other information do u need my order was messed up I want a refund or a voucher I spend a lot off money at kfc it was Rochdale kingsway at 5pm there abouts on the 27th secon email can u pls resolve this

I have given the Denai Alam store 22 pcs voucher with all in series. But the store cashed come back and said 1 pcs of RM 5 voucher rejected. I ask her did she mistaken scan a voucher twice and 1 in the stack of voucher not scan, she refuse to check and said not valid, ask me to pay the balance.

Now I am having a “rejected” RM 5 voucher. How to I claim it back?

I have a problem with Jane furse kfc drive through (located in Limpopo ,Skhukhune)

Every time in the morning they always tell us we should buy in the store the drive through start operating at 9 where the store opened at 7, this has happened in multi times and they don’t do anything about it…..please can something be done about this issue because the drive through nolonger serve its purpose

I have attached the slip I got inside after i was told the drive through works after 9

Now 10:35 pm my family and I were in que to place order. In my turn your counter staff favored his friend who was behind in que and served him.

When I objected he said sorry. Then I was about to place order. I told him it is not for that even complaints can be registered online. He dared me to complain online. So I returned without placing order and now forwarding this complaint.

Please take necessary action and Provide training in customer relations.

Please note that I made a transaction at KFC restaurant Bangalore at Phenix Mall on 15.07.23 for an amount of Rs 1560.70

However after completing the transaction it was informed to me by the shop representative that the transaction got declined on the machine and they gave a reversed slip (attached) for the same.

However the declined amount has not been credited to my credit card account.

Many times I discussed this issue with the shop for a resolution. Everytime I am getting a response stating that they will take up with finance team and come back. Till now there is no proper response from KFC.

Details of the transaction attached for your reference.

Request you to check and refund the amount to me.

Thanking you

Sinjo Thomas

Ph No [protected]

Email: [protected]@gmail.com

Heya,

On the 15th of august this month me and my mum visited the feilding kfc. We visited via drive thru. The costumer service was absolutely poor, we got sworn at numerous times and there was lack of politeness and key costumer service skills.

When we got our order my mum asked the lady at the window if it was everything, she said it was so we drove off home. When we got home we were missing a large chips and potato and gravy. We live in palmerston north and had sick kids at home so we couldn't go back and fix it up as easy it we would have liked it to be.

This is not the first time we have had lack of customer service skills and missing items from our orders.

I hope we can find a resolution to this.

Feel free to email me on: [protected]@gmail.com

I’m thoroughly disappointed in the quality of the chicken tenders. They were the smallest tenders that I’ve ever seen! They barely covered the bottom of the box. The 4 biscuits were hard, as if they had set under the heat lamp too long. Luckily the slaw and mashed potatoes were good. I’ve been enjoying KFC for years, but I’m not sure when I’ll go back. There are so many other restaurants in the area that offer chicken tenders. KFC was once an American icon, but I’m afraid those days are over. Thank you.