KFC’s earns a 1.3-star rating from 3491 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
entire restaurant in annapolis, md
I have been a customer of this restaurant a couple of times a week for the past four years. I love KFC chicken. I craved the mashed potatoes when I was pregnant. But this location is the worst restaurant I've ever dined at in my 48 years of life. The management is terrible. The employees never show up. The last three visits have been disastrous. One gave me the wrong order, another they ran out of almost every type of chicken, and today the front door said "drive through only." So, I went to the drive through and it took 35 minutes! There were three employees in the building and one looked so confused he must have been on his first day. People were cussing in the drive through line and employees at the Jiffy Lube next door were laughing and cat calling at how bad KFC is. This location needs help ASAP!
service & chicken
Went to the KFC near me and ordered an 8 piece bucket. Told them to make the breast extra crispy and the rest original. They were out of biscuits so got extra gravy. When I got home there was no extra crispy and the other chicken was soggy. Mash potatoes were luke warm and the gravy too. I have had complaints about this store before but gave them another chance. I can't go back as I am 72 yrs old and handicap. KFC was my favorite place to have fried chicken but it seems that the people that work there don't care about the product like they use too. You may have lost another customer which is really sad.
colonel box
I visited the kfc located in ripley tn, at approximately 0920pm. I was not satisfied with my order at all. Once I made it home and checked my order it was threw in the box sloppy, were it couldn't close, the popcorn chicken box was filthy on the outside, and it wasn't enough nuggets in the box to say grace over. The popcorn chicken was burnt. They could...
Read full review of KFCorder that we just got
My husband and I go at least once a month to KFC in Shakopee, Minnesota and pick up our dinner and take it home. Very often we get home with something wrong with our order. Tonight we picked up dinner and got home and ready to eat. First of all they didn't have biscuits made and told us how long it would be. Asked if we wanted to
order another side in place of the biscuit. We did. My husband ordered crispy and I
ordered regular chicken. He ordered beans as his side in place of biscuit. I ordered the wedge patatoe's as I had cold slaw in place of mashed patatoe's. We got home and sat down to eat and we both had crispy and the wedge patatoe's were so well done that they weren't good to eat. We now feel like we have to open our order right in front of them to be sure they have it correct. It seems like they have a big turn over of employees as everytime we go in there's a different person taking orders. I'm very disappointed with this KFC. This is the only one that is close enough to go to.
Sorry to have to complain.
Thank You
Patti Zawadski
[protected]@gmail.com
service
I visited your business on MacArthur in Oakland, CA on Sunday May 20th. I went to sit down and enjoy my meal when I noticed a fork was not included in my bag so I asked the gentleman who rang me up for a fork to which I found out they were out of. I then went to the counter and stood there for a minute or two until I got the attention of one of the three employees standing in the back of the store on their phone acknowledge me, stating "yea, we have no forks". I was sold a meal that I need a fork to eat and NOT ONE SINGLE EMPLOYEE HAD THE SENSE TO LET ME KNOW THIS! No offer of another option that I would not need a fork for. Where was the mgr? Who was in charge? Could no one go buy forks? Who trains your teams? Obviously NO ONE. I went back to the table, grabbed my food and drove home to finish my meal. I frequent this store at least once a week but I will be taking my business elsewhere. Come on KFC - someone needs to own this. Get it together!
service at flat rock, mi store
This is the third time I have visited this store and ordered eight original legs (these are my granddaughters favorites). I am treated rudely and told they cannot fill my order. I order this from other stores and have never had a problem. Today at approx 6:15 pm EST she said that she couldn't give me an eight pack because it was a special order but she could give a four box. I then said well then give me two four boxes. She began to frantically loudly say that their dark meat order wasn't arriving until tomorrow. I am not sure what this meant except maybe mismanagement or if she was worried about running out. I am amazed that a chicken store refuses to sell chicken. I am willing to pay. I am not looking for a deal. Just sell me what I order. Vicki Lyons. [protected].
if they cannot fill your order, they cannot fill your order. Nothing rude about that. You seem to be mistaking not getting your way as rude. They were selling chicken you silly old woman. Just not the kind you wanted.
all soda products were out of order
On Sunday, May 19th, I went to the KFC at 5890 Rivers Ave, North Charleston SC 29405 at about 2:00 p.m. I usually go there for the buffet on Sundays. As usual I paid for the buffet and drink, received the plate and utensils and proceeded through the buffet line. At the end of the line was the soda machines (I do not drink tea or coffee) and signs were placed reading "Out of Order" on all product dispensers. As I do drink the beverages they offered I asked for and the clerk reluctantly refunded by purchase price.
This was very upsetting as I drove about 12 miles out of my way to go to this KFC.
Charles Fox
I hope that if you got a refund that you did not eat anything. If you did it sounds like you cannot afford to eat there and are using that as an excuse to get a free meal.
order
Good morning,
I stopped by KFC location in Huntington Park yesterday on my way home from work. I ordered 2 meals. The second meal I asked if it was possible to substitute my mashed potato with a biscuit. He said normally they don't do it but this time they would. I ordered the pop combo. He didn't ask me what I wanted to drink and to pull onto the window. I pulled up to the window & he gave me my receipt, after he gave me my stuff and didn't even give me a chance to ask for my drink because he walked away. I waved a girl down to get my drink. Once I arrived home ready to eat I noticed I didn't have the biscuit that came with my order nor the second biscuit I asked to have substitute.
You can tell he doesn't want to work. From the start he was not nice and ruined my dinner.
kfc egypt
I ordered by phone on 19 May calling hot line via phone no. [protected]. My order included 3 packets of Barbeque sauce. After the order was delivered I found out that they didn't send the barbeque sauce although it was in the bill & I paid for it. I called the complaint department and they checked and apologised and promised that they will send the missed items immediately. But they didn't. I called again next day twice and they again promised they will send it or refund the money paid for it, but till now they didn't send it.
This is not the first time we face such careless and unrespectful attitude from KFC branches in Egypt.. We already decided we will never use KFC again. And we are sending to you this complaint being the head quarter of KFC to do the necessary to protect the name of KFC in Egypt.
Thanks
Dr. Nevine Samy
Cell phone: +[protected]
store outside appearance
I live in West Mobile off Howell's Ferry road in Mobile Al. The Kentucky Fried chicken on Moffett Rd and Overlook is where we went today 05/19/19. The outside serving window was absolutely abhorrent . Wasted food underneath the window. The windows had not been cleaned and there was a cup with tobacco spit in the bush next to the window. The windows were not...
Read full review of KFClousy customer service/old chicken
May 19, 2019, went to KFC - Hanes Mall, Winston Salem, NC between 5:30-6:30pm. I asked the young man at the register what the $5 fill up included. It was like he didn't want to be bothered. He looked at me like I had two heads, eyes not blinking. I thought what is his problem. He finally took our order, my husband gave him $20.68 and he entered the .68 after he had punched in the $20. Then he couldn't figure out how much change to give him. Then once we sat down, he hadn't give eating utensils. Then I realized I didn't get my cookie. When I went back for my cookie, he was like I gave you a cookie. I said yes you did but we had two orders. Very strange behavior. Not sure what happened to other customers, but one left out swearing and the other one went for eating utensils. This young man needs training OR he needs to be doing something other than taking orders
cleaning and customer service
The eating area is filthy. Tables and chairs not washed. Floor is sticky. Had to switch chairs due to food stuck on chairs. There are five employees working. it is very slow. We also had a gift card and the cash register said it was declined. We called number on back. The card had 15.00 on it. The cash register would not take it . very disappointed our experience today
customer service
Happened at 11104 E 21st Street, Tulsa location.
Today, I ordered 2 pot pies at this tulsa location. I was given wrong order. I was given 2 famous bowels instead of 2 pot pies which I ordered. The manager told me I need to wait 20 minutes for the exchange. I told the manager that I didn't have the time to wait and can I have a refund of my money. Manager told me no and quickly pull out the sign which was hidden behind the cash register counter stating " the manager had the right to refuse any money refund." I can understand this if I had eaten part of my order, but it was entirely their fault for giving me the wrong order. It was nice the manager tried to replace my order but I just didn't have the time to wait.
I am so angry that this manager did not refund my money which I have every right to have! So I angryly took the wrong order. The famous bowel was so awful that I just threw it in the trash. The small amount of chicken was so salty, it could not be eaten. I will never eat at another kentucky fried chicken place again for this disgusting customer service !
customer service and food
My family and I decided to fat at the KFC in Travelers Rest, SC on 05/19. We placed our order and it literally took over 30min to get chicken tenders and sides. The soda machine was not working properly, so the drinks tasted bad. The interior was not clean and the service was HORRIBLE. This literally was tge worst experience we have ever had at KFC. Someone needs to check out this place.
Read full review of KFCcustomer service complaint
The last 3 times I have been to this location the staff has been completely unprofessional. They say they never have breast or extra crispy and then when I get to the window they are blasting rap music that is extremely derogatory and full of profanity and I do not appreciate this coming from such a large corporate restaurant. I feel like I'm going to...
Read full review of KFCchicken bites and biscuit
I order 2 $5 fill ups and order of chicken bites and order of cinnamon biscuits and when I got home I did not have my order of chicken bites nor my biscuit in my box. I tried calling the restaurant several times to explain I didn't get all my food and see if I could get it later due to my baby being asleep n having to load back up my kids. This is not the...
Read full review of KFCchicken chips
Jervis St Dublin Ireland. Got two meals breast chicken boxes not even a breast in the boxes chips were hard and some black in colour because it was a take away don't see what you get til ye get back to eat it only to find its absolutely inedible very disappointing totally rip off 20euro for muck. No decent staff to give you what you ask for so upsetting.
Kfc rubbish
two crispy 16 piece meals.
Last Sunday, Mother's we purchased two 16 piece extra crispy chicken meals. This has been our traditional mother day picnic meal for decades. Sadly when we arrived at the park and opened the buckets to see muchy horrible chicken! See the attached pictures . We couldn't eat it. Help?
Shawn Hathaway, [protected], [protected]@yahoo.com
Store...
KFC
6890 HIGHLAND DRIVE
SALT LAKE CITY, UT 84121
no chicken available
This evening, May 16, 2019, I attempted to purchase dinner for my family shortly before 5:00pm. When I finally pulled up to the Drive-Thru speaker to place my order, I was told that there was not enough chicken to fill the 8 piece meal I ordered. When I asked how long a wait would it be, I was told that there was no cook on the premises. This was at your restaurant located at 2150 Barnett Shoals Road, Athens, GA 30605. I suggest that you look into the management of that particular restaurant. I know that there could be several reasons for a cook to be absent. However, it makes no sense for there not to be a cook available during the dinnertime rush, or to be unable to fill orders. I then had to go out of my way to your competitor in order to secure dinner for my family. I know that I am only one person, but this kind if incident is why people stop supporting a business. I hope the situation at that restaurant improves.
Sincerely,
Rev. Paula Milo-Moultrie
quality of chicken and the service
Date: 5/14/19
Restaurant: C521016
Ticket # 2500
I recently purchased a 'big box' that had 3 pieces of chicken in it, along with one side and an additional side. It did NOT have a biscuit in the package.
The chicken was so bad that I could not eat it. I tried...
It was so close to burned that while it did not look completely ruined, the taste was horrible. And it had that old grease taste to it. Totally disgusting. And this is not the first time for this location - it's the third time. There won't be a fourth time.
And, when I asked what type of desserts were available, I was told 'cookies, cake, or turnover'. I asked for cake, not realizing it was a Whole cake! I had already paid for the food by the time I realized it was a whole cake, so I unhappily kept it to save me some time. The employee should have said something. I tried calling the store many times that night, but no one ever answered the phone number that was on the receipt.
I would like a refund.
Regards,
Melinda DuBose
[protected]
KFC Reviews 0

If you represent KFC, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About KFC

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
-
KFC Contacts
-
KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
-
KFC emailsletstalk@yum.com100%Confidence score: 100%Support
-
KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
-
KFC social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 14, 2025
- View all KFC contacts
Most discussed KFC complaints
Cold food, rude customer serviceRecent comments about KFC company
Denial of full order, refusal to provide drinks, rude customer service, and false trespassing accusation leading to wrongful arrest.



Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.