KFC
Reviews and Complaints

I want to ask why in KFC restaurants in Mexico always the people who works at the front desk cheat you with the number of pieces you bought at least in 5 times (today the most recent) they gave me less pieces today I bought a bucket of 18 pieces and I got only 16 last time 14 in stead 16 always they took at least 2 pieces that is a scam please pay attention on that issue because this is happening in all stores that is not a mistake this guy's do this on purpose i been scammed in all the locations in my city Toluca México and that's not fare my question is where can I be complain in Mexico because I know maybe this is not happening in US locations

We bought a 10 pcs box, got it home and found all of the chicken was cold, dark, chewy and the crust was really hard and there wasn't any taste to it. We were there about 6 mos. ago and were really disappointed with the service, they couldn't count to 12, we only got 1 pc in the box, and went back twice to resolve it. We won't be going there any time in the future, there's plenty of other, better, less expensive chicken restaurants in our area.

I had visited your location on 05/10/2019 about 6:30 and placed my order at the drive thru. At that time, I had noticed that the Big Box was priced at $6.00. When I pulled up to pay for my order, my amount was more than I expected. I inquired why it was so much. At that time, the drive thru teller informed me that the big box was not on sale. I asked for a price match since the sign was clearly displayed showing the meal on sale. So I requested to speak with a manager. The manager came to the window and indicated that the box meal was showing to be on sale. I informed Alicia, the manager, that the there was sign that showed the price. She went and check to see if the sign was displayed. She came back to the window and insisted that it was not. I honestly felt like she was calling me a liar. I was so frustrated on how she was treating me and my husband. The sign clearly stated the special price. I did not see a date displayed. At that time, I just decided to take my business elsewhere. I have visited this location on several occasions. I have never experienced this before. I am an office manager myself and I would never have handled a situation like the way she did. I love the food from KFC, but on this day, I left disgusted on how I was treated. Unfortunately, myself or my family will never revisit any of the KFC establishments again.

I went to bahria town phase 4 kfc and ordered chicken and chips in which i asked them to put more fries and eventually they rejected stating that we cannot provide more fries then i told them to call your manager.After few moments manager came in and asked us about the issue after listening to us he also denied stating that we cannot provide more fries
When i came home the fries were cold and soggy fries and there behaviour was so bad instead of apolgzing to us the manager told us to launch complain about the fries
I m very much disappointed by there attitude and not going to this branch again
pathetic staff

I am dissatified with the management of the facility located at 434 Central Ave. East Orange, NJ. Just about every time I decide I want grilled chicken, they are frequently out of it. Out of, maybe, --12 times, that I've gone in to purchase the grilled chicken, I"ve only gotten it maybe-- 2-3 times. I went in on Mother's Day (5/12/19) and the facility was again out of grilled chicken. Not everyone eats batter fried chicken. On this day, they were also out of chicken pot pies, biscuits, breast chicken pieces and several flavors of soda. The facility is not being run properly. If the facility can not service the community properly, it needs to be sold and a more appropriate facility needs to take it's location. I assume each facility is independently owned but this facility gives KFC, as a whole, a really bad name and reputation. It's a shame how this facility is managed because it is the only one in the area and, when I do get the grilled chicken, it is usually good and tasty (although much smaller than the batter fried chicken). I hope that there is a major change at this location.

On Saturday May 11, 2019 at 9:45pm I pulled up to the drive through to place my order and no one came on the speaker to take my order so I drove to the window and they were in the back so I drove around to go inside when I got out to the door it was locked, so I called KFC number and a girl answer I told her I was I. The parking lot and would like to place an order and she said we are closed I said it's not 10 yet why are you closed she said hold on a minute then she came back and said our clocks says 10 so we are closed. I said my clock on my phone and car said 9:48 she said well our clock shows 10 and hung up. This is not acceptable. It was very rude. It upset me very much but I did not call back or make a seen I just left. But I did want you all to know what happened.
Thank You,
Lisa Miller
[protected]
[protected]@gmail.com

I am Atul John, I am a regular customer of kfc and I have tried it from UAE, India and Canada .I noticed a feather in the chicken recently and brought it to the notice of a team member in kfc. The guy told me as like I did a mistake and told me such things never happen and just took that piece and returned another piece. This is not how to treat a regular customer.

I will start by saying that my husband and I love KFC original chicken. On, Thursday, 5/9/19, at 7:35pm, I went to store #G135413 and ordered an 8 piece bucket with a valid coupon. After I had paid, I was told that there were no "original" breast pieces and that I could substitute "extra crispy". Since my husband and I do not like "extra crispy", I declined and asked for 2 extra pieces. I was told that was not possible because it would mess up their count. My receipt says "2 OR breast, 2 OR leg, 2 OR thigh, 2 OR wing". I left the store with 4 OR thigh, 2 OR leg, 2 OR wing along with the biscuits and sides. I felt that I was cheated because there is not as much meat on a thigh as a breast. My receipt says the cashier was Brittany but it was a man who cashed me out at the register. The woman who told me it would mess up their count was impolite and went to the back of the store with her pony tail swinging (without a hairnet) and started talking to another worker and my order was finished by the man who originally cashed me out. The man was polite but she was rude.
Sincerely, Sally Ferrentino. E-mail [protected]@roadrunner.com.

I travelled 5 miles to your outlet at cathedral walk Wakefield and spent over £25. Bargain bucket, boneless banquet for 1, large gravy and 3 ice creams. When I unpacked my bags there was no boneless banquet or accompanying drink. I am not happy as I would have to travel back through Wakefield city centre in rush hour traffic. This is not the first time although last time it was only the drink which was missing.

Kfc in west point ms.
The chicken tasted spoil, my mashed potatoes had hair in them.the biscuits was not done.The people in there can not cook period.oh and i saw a insects in the building( Roaches).who ever they have prepping the food is not doing a good job at all.that building is not being ran rite.its alot of issues that need to be corrected asap.and there are convinced felons working there.i do not feel safe eating there in the restaurant.

I recently bought chicken from a kfc location. It was the dryest chicken i ever had really hard and inedible.. I honestly feel as if prices are going to be that high the least we can get is chicken we can actually eat! I honestly believe we got old chicken that was sitting under the lamp because no way would fresh chicken be that hard.. Not to mention order was not accurate

Wanted to order a famous bowl through the drive in at the KFC on m139 in benton harbor mi around 630 on 4/8/19 and the woman that answer responded so nasty said I have to come in and order. Well I didn't. If workers there at KFC can't use professional customer service when dealing with the public then they shouldnt work there. Is it my fault that she is working a dead end job with no room for advancement? The answer is no.

I am a long term fan of KFC and love your original recipe chicken, coleslaw and biscuits. I have encountered very similar but disturbing issues at 2 store locations in Omaha, NE. The first is at 3949 N 132nd St, and the second location at 6512 N 72nd St, Over the past 6-8 months I have experienced on multiple visits to each of these stores extremely poor customer service, standing at a cashier counter waiting for someone to even come to the counter for 10 minutes, while staff stood talking in a back room, or taking 20 minutes to get my food after it has been ordered. When I complain to the staff about issues they are very dismissive and could care less about anything other than themselves, including the manager on duty. Both of these restaurants are not that old and were very nice when opened but both are extremely filthy and no one makes an attempt to cleanup tables for new customers to sit to eat. The state of their cleanliness is like a interstate rest area or an old truck stop bathroom, truly disgusting. I continue to return hoping something will change as I love most of the food but find it more repulsive each time I return to either store. I don't know if both of these are franchise stores and maybe owned and operated by the same person? Which would explain why they both have similar problems. Sincerely, Jim Hageman, 2525 N. 133 St., Omaha, NE [protected], [protected]@gmail.com if you want to contact me back.

I went to KFC #d212099 located at 10267 w charleston blvd., las vegas, nv
at 4:50 pm on May 03, 2019.
ticket No. is D212099 2 207 2620

This I my third bad experience at this location. This is the second time in the prior month and now, that they have no chicken breasts. Both times I was never told when it would be available. They just said "Sorry" and gave me 2 thighs instead.
This is the time of day when us working ladies go by to pick up dinner.

Several months before:
My other bad experience was when they were out of biscuits . They asked me and others to wait ten minutes. They put them in a small box. When I got home, I was shocked to see what they gave me. They were most certainly were not light and fluffy. They were hard and flat as hockey pucks.

On 4/13/19
I called about service at KFC and was told I would be contacted which still has not happened very disappointed with both.
I have worked and managed business and would have answered right away. This is unacceptable in business.
The service and cleanliness of store was horrible. Now I will put the care of Corp in the same place.
Sandra Little
[protected]@gmail.com
[protected]

Today at 5:09 I have made delivery order from KFC Egypt by online website
The order not arrived till now and no apology has been made or any thing seem as the order already arrive. Really I am very upset from KFC Egypt now more than 6 hours ago without any reaction from KFC Egypt my wife and little children wait more than 2 hours hungry angry waiting a meal.
Really I'm sorry but I'm very annoyed angry.
And I want compensation for this inappropriate tampering with the famous big companies.
My mail : [protected]@hotmail.com
My mobile :[protected]
[protected]

I went to kfc/ long John silvers I Glen Allen va on broad st I waited 30 minutes in drive thru I don't know what was going on inside but one of the employees was outside on the phone I guess talking to one of his coworkers on the phone because he fussing about how management sent employees home early and he ain't like how his manager was talking to him then they finally take my order I get to the window the window was open and the female I guess was a manager she said I don't give a [censored] ! [censored] him and turned around looked me dead in my face and said it again didn't care I was at the window this was the most awful service I have ever received any where I will not be coming back there kfc would be lucky if I come back to any of their restaurants my food was wrong she didn't give me my receipt which I told her I needed one she said it was in the bag food was cold stale there was a guy inside with her that was the only one whom seemed to have some since and was polite when he brought me my drink but to look at me and still continue to curse tells me like she said she doesn't care she didn't even try to close the window to hide some of curse words she did not care a very awful experience I couldn't eat my food when I got back from my lunch break this happened around 330
p.m. Saturday