KFC
Reviews and Complaints

Most nights I stop by the hueytown kfc after i get off to get one of your chicken pot pies. I usually stop at least four times a week. 75% of the time they say they don't have any ready. I stop by at the same time every night. This has been the case for over a month. Something needs to be done about this. If I dont want to sell chicken pot pies take them off the damn menu.

This is ftom the 3900 South and State Street location inn Salt Lake City, Utah. I called and called and called and no one would answer to take my order. Finally someone did pick up and I asked for an additional side or something for the long wait. I was told "NO" they couldn't do that so I asked for the manager and was told that she was the manager "Joanne" then she passed off the phone to a gentlemen named "Alderman" or something like that. He said he could do something but then hung up on me. I called once again and a lady named "Liss" answered and she said no one by the Name Joanne nor Alderman were managers or went by that name. I was then expressing my concerns that they were not being forthright and honest and she did not validate my concerns or try to resolve my request to take my order with an extra side. I was also told on the very first call they had a special $20 Fill Up with 8 pieces of chicken 3 Lg Sides and 6 biscuits then was told it was only 8 pieces of chicken 3 lg sides and 4 biscuits but the sides must be mashed potatoes and one gravy and a Cole slaw. Do you don't get to choose your sides. The lady And the other staff that said they were managers all said that they could not do anything and were very rude. I expressed my outrage and told them I was recording the call and they didn't care. Do not support KFC nor the store on 3900 south State Street in Utah. Very rude staff and dishonest. I believe in exchange in abundance to take care of your customer to always ensure a positive experience and review. I hope KFC corporate responds to my upset and makes this right. And please train your 3 managers to be more on the ball and honest and polite. You know a gift card at this point would not hurt either.

https://drive.google.com/file/d/1M3XFevG_pkA9-ZNm6LAaRslQGzVP2ti1/view?usp=drivesdk

Sincerely,
Anthony Padilla
Aka disgruntled customer

So I got charged $13.77 for a 5 piece Nashville hot tenders. The 5-piece Nashville hot tenders was $8.50 but since I did not get a combo I was charged $9.60 for the tenders and $3 extra for the Nashville hot sauce. When I brought this to the attention of the manager she was extremely rude and told me that it was cheaper to get a combo and since I got the tenders I would be charged more. This does not make any sense

I went to the Marianna, FL KFC and had the worst service of my life. I waited over 30 minutes for a 3 piece strip meal. Then when I was waiting for my food, the girl working there said, "idk where her food is, just make it and get it the f*** out of here." Worst customer service, worst food. This place is a hole. I won't be back and I will warn everyone that even thinks about going there.

I purchased two tenders plain and two tenders with honey mountain bbq sauce on them. I ordered mashed potatoes and green beans and soda. I received my order. The sauce was on the side. Not on the tenders. So the girl huffed and took it back and threw the sauce on ALL OF THEM not just two. And I didn't get my mashed potatoes. She got them for me. Now I tasted the sauce. The sugar was still granulated and not melted in the sauce. I asked for the manager. I told him all my problems. He took it back and made new sauce. He said. When he brought it back to me. The sauce again was on all the tenders? Are u kidding ? No! I ate one and the sugar content was so hi I asked the girl at the counter to let the manager know and to throw it out. At that time I ordered the original chicken meal. So I spent $7. Then I spent another $10. The manager was just as incompetent as the counter help. Manager did not offer to refund my money for the first meal I threw out. Very disappointed in kfc.
Linda Miller

WHY are you no longer using the Colonel's recipe? Not good! Are you going to change the name too? The chicken is like everyone elses, and is not as good as the original recipe! Havw you had other complaints? Was wondering! The colonel would not like this recipe either! This is the Dickson, Tn store I have purchased my last order! CHANGE IT BACK...

Sign in window, advertised the chicken sandwich as part of the $5 fill up. When I placed my order, I was told they no longer had the sale. So I brought it to the attention of the Cashier(Melisa) and the Manager(Lazhet) that the sign posted says $5 fill up and the chicken sandwich with side and drink were an option and that's what I wanted to pay. The manager went and took the sign down before I could take a picture of it. I know sales have end dates. (I did not take notice of an end date on sign if there was one) However, by 1pm in the afternoon the manager should have been aware of any signage that needed to be updated. i was told there is no button on the cash register to give me the order for that price. Highly disappointed in the customer service. Plus the manager and cashier conversed in Spanish while I stood there. Very rude.
Store #G1355242 in Cicero, IL
5/4/19 @1:25pm
Would have attached picture if Manage had not removed it while I was at the cash register.

On the 5 of April 2019 I went to KFC to buy fries and Two deductions were made from my account whilst using my debit card for payment and it is taking KFC ghana for ever to refund my cash. I reported the case the spintex KFC where I got the food and they confirm yes I was wrongly deducted twice. However they cannot do anything about it. They claim even though the money is sitting in their account. My bank should write a letter to their bank(how will i even know their bank) to request for the refund.

It's not good service. If you confirm my funds of GHs37 is in your account, what prevents you from refunding it. What has my bank got to do with it. I have my receipt to prove I was only served one meal and charged twice.

It's over a month.

My email is [protected]@gmail.com

Kindly get in touch.

Thank you

I was at kfc when they opened the door at 10:30am. There was dirt and toilet paper on the floor in the bathroom, and crumbs all over they place, they clearly did not sweep or wipe the tables the night before and there is mold on the drink machine grates. And on top of that they used the coleslaw scoop for my cheese on my famous bowl fill up. I had coleslaw in it and fed the entire bowl to my dog.

Have realized that my complaint with service at a KFC locations was handled effectively by a Robo-response. Effectively..."Your complaint was duly noted". Disappointing, I thought this company stood for more in that area. Sent email to them to just get insight into corrective action taken. I don't think that is too much to ask as a loyal customer. We will see what happens...

I ordered two $5 fill ups one being the thigh and leg meal which I changed to two legs and the other being the two chicken little sandwiches that I had in the smokey mountain bbq. From KFC in Pomeroy ohio. The chicken legs we overcooked and severely dried out. I couldnt even eat the breading because it was to overcooked and unchewable and the meat itself was tasteless and super dry. The mashed potatoes were very watered down and nasty. The chicken littles one sandwich was ok and the other was all crispy breading had absolutely no meat in the tender whatsoever! As well as the wedges being burnt. Never had an issue before and severally disappointed with my hometown kfc/long john silvers. My email is kelzi.[protected]@gmail.com if you have any questions

I ordered two famous bowls In Florence, SC. The KFC on Irby Street and the service was fine and everything was right but as i was eating both of the bowls there were big pieces of plastic in both of the bowls. These pieces of plastic were so big my girlfriend that was eating it choked and I had to do the heimlich maneuver to get the plastic stuck from her throat.

Good day my name is Amanda Curtis I purchased your family meal 8 piece at R187.90 at KFC Bridgeway, Crawford, Athlone, Cape Town yesturday evening. While standing in the que there was a lady composing that she had a piece of chicken that was sour and the manager and cashier when I asked had confirmed that the piece was sour and that it was just that one piece and the first customer to complain. I asked the manager of their chicken was sour and he said no it was just that lady one piece. This morning when I woke up for work my tummy was working/running and it is now cramping and when I break wind its smelly. That's food poising I now after spending almost R200 got to get medication for having eaten KFC and that's not cool at all. I'm so disappointed please look into this matter as we love eating KFC and that branch it just up my road. Awaiting your response. My Email address is [protected]@gmail.com

I went to the restaurant and originally went to the drive through, but couldn't understand the person working due to the poor sound quality of the speaker and traffic noise. I went inside to order and no one came to the counter for about three minutes. I placed my order: two pick 2 for $6 specials with a side of fries. When I got home I got one meal, a whole order of fries, mashed potatoes which I did not order along with biscuits and a cookie. I was charged twenty some dollars for what I ordered... The receipt was correct This is the second time I have complained about this particular store. I tried to give it another chance, but no more. By the way, the floor was sticky and the store was filthy... There is no excuse for this

295 Fourth Avenue S, Unit F1
L2S 0E7 St. Catharines
Ontario

Im sure that KFC would want to have orders that are consistent every time a customer orders a selection. The past four months i am not getting this from this site. Today i purchased two Tuesday specials. The thigh in one order was smaller that the leg and the fries were not as i have received before. I have come to the point of going to the Harzel road site as the number of years I order from that site orders were always consistent. as well as order problems every time I go to this site I have a difficult time talking to staff as there English is not very clear. I think KFC needs to make sure that Franchises hire staff that can communicate clearly with customers.

29-april-2019 we ordered super mega deal online it was 4:32pm when I place the order but I got my delivery after 2 hours. when we eat the chicken it is not crispy and it is tasteless I think someone forgot to put salt and spices im very disappointed so I write an email but I got no response. the next day 30-april-2019 I try calling to 44410410 to formally file my complaint but I was told to call 44415541 but no one is answering on that number. I hope kfc have something to do for unhappy and dissatisfied customer from their service

I was at kfc store# g135612. On 04/19/2019 my ticket number was 3872 I was here at 5:56 p.m.. The employee's Name was Jaime she refused to serve me. I brought ny 11 year old daughter there to get her meal to go as we were in a hurry. Jaime had gone to 3 other people saying she wouldn't take my order then her and a shift supervisor fought for 10 minutes until the supervisor took our order. This made me late for my daughter play at school and I did not appreaciate the disrespect at all. I am a paying customer and did not deserve to be treated in such a manner. Ive never been so insukted in my life!. I go to kfc often but after this ill make sure none of us ever go to another kfc again! Especially not the one in Newton New Jersey

Chicken was great but the waffles where terrible and the suryup did not match it was Ms betterworth .it should have been maple.secound when I see the lady open two precook waffles and Hart them in a microwave .just terrible.wr will never eat that every .but you need fresh waffles and maple syrup the really thing don't do like you did to the honey.no fake honey or suryup .and make waffles on the site not packed. chicken is great you need a lot of work on your side orders.