KFC
Reviews and Complaints

First... if you go through the drive through.. it's rediculous the time you have to wait to get your order! ... had I gone in originally ... I would not have ordered... I've been in the store numerous times... it's filthy.. nasty.. dirty.. it stinks! The food on buffet looks like it was cooked last month.. rehydratesd snd put on the buffet! It used to be nice and clean and the food was good.. I love kfc... but you couldn't pay me to eat at the pauls valley ok franchise! Someone definitely needs to make a surprise visit! It's disgusting!

The workers are not doing a really good job and also they are greeting their customers. The service is really bad because we order our food and it took almost 25 minutes to get our food and also I ordered two mash bowls and it took 35 minutes to get it and my child was hungry and they took so long to get our mash bowls so she didn't have the chance to eat. So just letting u know that u need to work or to talk to the employees at the area.

Why is it everytime we come to KFC Meyerton they have no fillet for twisters or ice cream or the cold drink machine is always out of order.

Like tonight we wanted to try the 'new' products with ice cream BUT ONCE AGAIN the ice cream is out of order! We hsd to wait 10min in the drive through for a streetwise 2? I mean REALLY?

And the staff is never friendly

I visited Kfc Nongoma yesterday after work bought myself Twister box meal...two wings Fries Crusher n the Twister.Only decided to eat it this morning only to find the Twister chicken is grilled not like your normal crunchy outer skin...Im confused do you guys have a new menu in place or somebody just decided to take a short cut and not fry the chicken.

My husband called into ellenbrook kfc, he went through drive through.. He had ordered a dinner for two and when he came home we did not receive any of that.. What we did get was 2 large chips that were really cold and very old (not fresh at all) we got chicken nuggets and few pieces of disgusting chicken.. We didn't even eat the chicken, looked old and not fresh.. Was really pissed 😡 off as this was our tea instead we threw this out incase of food poisoning..

After driving 9 miles one way to your nearest store to me..Then 9 miles back home .Had ordered a 12 pc meal that cost a total of $33.47 Just to get all the way back home and have no biscuits in my order..Well not very happy and was not about to drive another 18 miles for biscuits..This is the 2nd time I have complained of things missing in my order from the same store..The last time you sent me a lousy $5 coupon...What a joke.That don't even cover my gas money...Sad to see a multi million dollar business Treat there customers this way and just give them a slap in the face when they bring it to there attention..

Highly disappointed in today's experience, the branch in Springfield where I purchased my new bucket, which came with 8 pieces of chicken, False Advertising... I waited 35 minutes for my order needless to say the cashier that checked on my order never give me my till slip, after a hard day at work an the heat I just wanted to get home to my kids... Now I cannot even enter any competition... I will not return, why do decent people always get ripped off. I won't be returning period.

On Thursday the 13th December at 15h00 I wanted to buy a Variety lunchbox and 2 of Streetwise two meals at Sediba Mall Hartebeespoort KFC. Please chech your cctv footage for confirmation.
At first the counter told me I owe R110 rand, I asked if the cash register is not working, I wanted a slip. Only then did the lady use the register, I paid, but the change was wrong(as displayed), I called her back, and she then called the manager, they claim to forgot to add the Streetwise 2s. This employee or more of them, do not add items on the register, so it does not show as sales, I am sure they are thieves and are stealing from the owner of this store. You need to let him know and to investigate this.
Thank you
Frensch

Someone filled out a job application in Louisville ky. It was a paper job application. This was in May or June of 2017. I have never worked at a Kentucky fried chicken. I was not residing in Kentucky when this happened. I would appreciate this websites help in this matter. Their website is kfc.com. I appreciate your help on this issue. I have c9mplained to the ftc as well.

The Incident occurred on a Thursday in November of 2018. The Franchise is located on Washtenaw ave near the boarder of Ann Arbor and Ypsilanti, Michigan. I walked into the building and went to the counter. I observed that none of the employees appeared to be busy. All were essentially walking around ignoring customers. I stood there for approximately five minutes with no employing saying a word to me. The only time anyone came to the counter was when a pizza delivery man brought there meals. A heavy set woman with red hair extensions, who appeared to be a manager, quickly came to counter to pay for the meals and walk back away from the counter. Again nothing was said to anyone. By this time other customers began to come to the counter. Another manager walked out to fill his cup with a soft drink and walk back behind the counter, and say nothing to any of the customers. Another employee walked by and scowled at the customers. Enough was enough and I decided to leave. The entire time that had elapsed was at least ten minutes. This gives new meaning to the term fast foods. Normally I don't complain and I realize the public can be a pain to serve, I've been there. Nothing could this justify treating customers this was way.

I placed an order at 14:15 for just 10 zinger wings - and it's now 15:45 almost two hours later and I still haven't recieved my order and when I called to cancel they didn't want me to cancel. This is very unfair service, both the calling and the delivery services. I don't think I'll ever use it again and I definitely will not recommend it. I'm really appauled with the services that I received and I'm upset because KFC is usually good

Hi, I purchased a Hawaiian burger meal last night from your store in Galleria Mall, needless to say food disappointing yet again. Burger fillet was cold, burger had no lettuce, it was falling apart basically. The fillet was cold n gummy like it was fried in the morning and kept aside...

Besides the tasteless food, your store needs to be cleaned thoroughly, as we entered there was a dirty mop n cleaning stuff right at the doorway, in the store itself had a terrible vile odour which makes you want to throw up.

Just some info, my family opted to have Macdonalds coz they hate KFC, but I said no let's give them another try, well I was highly disappointed to say the least.

Terrible food and honestly a health consultant should be auditing your store soon!

Just orderd a break is wrap and only 1min after ordering and paying I get told there's a 6min waiting time for the egg. And to make matters worse I waited about 5min just to place the order. No one at front counter to take my order. Everyone busy in kitchen and and no one to take orders at counter. (KFC Newton Park / Port Elizabeth)there should always be a person at the front counter

The manager Monica Hicks is very disrespectful to the employees yelling and degrading them in front of customers. One of the employees started crying due to the abuse of this manager. This is very unprofessional behavior and needs to be handled properly. I go into this restaurant every day and this woman is always yelling at her employees I have even seen her be rude to the customers. It has gotten to the point where I think I no longer want to go to this restaurant because of this manager is so disrespectful to people.

I came to KFC in isandovale and when purchasing the dunked meal which comes with the soda fountain the lady said it was not loaded on the system and the system only has with the buddy which costs extra on the customer yet I bought another meal which came with soda fountain, then the store did not even have salt packets or anything to give me either.
This is actually appalling how service has gone out the window towards the customer as no apology was given it was either accept that or leave hungry in their minds.

I stopped and picked up a 20 piece box of wings with my monthly takeout allowance. They were inedible, either they were overcooked or left on the warmer for hours. I was told to bring them back the next day, when I did I was told the day manager was gone and they had no proof i bought them there. They put her on the phone and she told me to come back again the next day. I am a disabled person with mobility issues. I am on a limited income and I am just asking for what I paid for.or my money back. And do not need to be told I am cheating anyone for hot wings.

Last night (5th December 2018) we wanted to go and get KFC. We went to Soneike KFC as they were on our way home. We wanted to go through the drive through as we had our dogs with us in the car. When we got to the drive through there was a notice on saying that they have technical problems and therefore the drive through is out of order.
We then decided to go to KFC Protea Heights. When we got there, there is a notice on, saying that the soda machine isn't working, they only have bottled drinks.
So off we go again, to Brackenfell KFC. Got there, a bin was standing in the drive through. AGAIN, the drive through is out of order.
We decided to go back to KFC Protea Heights, as their drive through was working, it was just the soda machine that was out of order. We waited for an HOUR in the drive through before we got our food. Not because they were busy, but because everything was so slow. I mean, a drive through is supposed to be fast but the people inside of the restaurant got their food before the people in the drive through. We ordered two fully loaded box meals, and the Colonel burger was more bread than anything else.
The service is becoming pathetic.

Today I have been bought super dinner meal from KFC- Lulu hypermarket jubail branch -KSA, and first I found a piece of steel wire in coleslaw and the chicken has under cooked and even after few bites I felt stomach ache and then loose motion and I'm going to attache the pictures for your reference .and unfortunately the receipt copy has been taken back when I collected the order from the counter. It is really disappointing that this small piece of steel wire might threatened for life if it swallowed with coleslaw. I need your urgent assistance to take action against my file complaint . And even if you want I can do examine of this meal in laboratory on my own and give u the results and 100% sure this undercooked chicken is unhealthy

I went to the KFC on 58 highway in Belton Missouri I was told they were out of original recipe chicken after I ordered a bucket and some biscuits I was asked if I wanted to go somewhere and come back in 10 minutes I told them no I was there to get my dinner for my family after leaving work the employee at the window was extremely rude and acted like I was putting her out by not wanting to take one of the other types of chicken I've been buying KFC chicken for 40 years I will never ever buy KFC chicken Again once they finally brought my order out 15 minutes later they even forgot before biscuits I ordered in the employee there brought it out was different than the one at the window and looked at me like oh sorry I'll get it great service this is awful . Mike Heyser. Belton mo 64012. Email: Bedford [protected]@att.net. Phone: [protected]. I know I'm just one of millions of customers but I'm a customer who's been coming to KFC for many years it won't happen again I'll find a new chicken place .