I went to KFC July 1st. I ordered a spicy chicken sandwich combo. When I got home, I realized that they forgot my fries. This is the fifth time KFC has messed up my order. I was also promised a voucher when they messed up my order back in June. I never received the voucher.
6/5/2024
Dear Theresa Amma Nkrumah,
Thank you for letting us know about your experience at KFC. We do sincerely apologize that you were not satisfied with your visit to our restaurant and thank you for taking the time to alert us of your concerns. We take feedback of this nature very seriously and will be addressing this with the location that you visited.
As a token of our gratitude for providing us with your comments we will be mailing a voucher to the address you provided which can be used for your next purchase at any participating restaurant. Please allow approximately 7-10 business days for your voucher to reach you. It is our hope that you will give us another opportunity to provide you with both fantastic service and great food.
Sincerely,
Shaine Aidhel
KFC Guest Services
Claimed loss: My fries
Desired outcome: Voucher
Confidential Information Hidden: This section contains confidential information visible to verified KFC representatives only. If you are affiliated with KFC, please claim your business to access these details.
