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CB Fast Food Chains KFC Cold food, rude customer service
KFC

KFC review: Cold food, rude customer service 472

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Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

472 comments
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Kubes
US
Jun 15, 2019 8:07 am EDT

Although it was very tasty, I must let you know that I almost swallowed two bones in the pot.

I hope to visit again, but just a bit nervous right now.

My email is mikekuber@nc.rr.com

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Tonker
GB
Jun 15, 2019 8:50 am EDT

Food was not edible looked like the chips had been coked for few hrs. This is not what you expect when you are paying for quality food. These had to be thrown away

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Mahmoud Fakhry
US
Jun 15, 2019 11:02 am EDT

I didn't deliver my meal tell now, bad on line service, hot no. Not support my complain (19019), online no. Always busy, I am regret to be you client ... No customer service

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I can not say tbey will fire me
US
Jun 16, 2019 10:13 pm EDT

The area coach ed is sexualy harasing employees at delavan kfc wi he is already dati g the daughter of thr manager so why harass teenagers? He is old as heck please do something

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Deangelo Hrabowski
US
Jun 19, 2019 10:45 pm EDT

The manager at kfc amanda feilds making employees cook old chicken or they would have lost their jobs trussville al on gadsen highway this could lead to customers health problems snd the smell is unbelievable

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Ali Sher
US
Jun 25, 2019 5:26 am EDT

I order chiken wings from jail road lahore branch but wing have very bad taste and poor quality wing are too much salty n spicy chiken color is red n litte blach i cant eat beause taste is soo bad not able to eat i am very dissapoint with service and em thinking its my mistake to order wings from kfc

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Rocky72
US
Jul 06, 2019 8:16 am EDT

Went thru the drive thru at the KFC in Dunn, N.C and waited almost an hour for just a 8pc meal, and also others customers were waiting inside and outside as well. The person working the Drive-thru seemed high like she was on something, just a very terrible experience and I'm not sure if I'll even return.

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Rocky72
US
Jul 06, 2019 5:05 pm EDT

Went thru the drive thru at the KFC in Dunn, N.C and waited almost an hour for just a 8pc meal, and also others customers were waiting inside and outside as well. The person working the Drive-thru seemed high like she was on something, just a very terrible experience and I'm not sure if I'll even return.

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Heather YA
US
Jul 06, 2019 6:52 pm EDT

Wing size of butter packet. Potatoes were brown...both tubs. Will not be back . Everytime they serve old food or just not get it right.

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Anika E
US
Jul 13, 2019 10:30 am EDT

Why did you guys take away the cinnamon rolls and replace them with a generic brand (dessert biscuits) they are DISGUSTING by the way! Bring the cinnamon rolls back! And the cheeto sandwich that was really a bad idea, it's disgusting. Someone must be new in the company doing these weird menu changes! KFC use to be good years ago, but now...

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Kvia4
US
Jul 13, 2019 7:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got 2 combos at 6.79 each the picture and commercial shows cheese sauce and what i got was a powder cheese on 2 chicken strips definitely a rip off of what cost me like to know why commercial is false leading i believe i should be something refundable to me i always eat kfc and would hate to quit over something like that

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Fiirefly802
US
Jul 20, 2019 8:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

coupon for chicken, the young man said he was a store manager in that they didn't have anything but dark meat for the coupon that said mixed. He then recanted and said he was not the store manager.
This is not the first Occurrence at this location. I'm just really tired of horrible customer service and no product available prior to closing hours.

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Zebnobvia Bagley
US
Jul 21, 2019 5:15 am EDT

Please see the attached photo.

When I returned to the store a cook in the back looked at the chicken and said "Okay, and the timer went off."

This is unacceptable!

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Mohammed Sameer Mujawar
US
Jul 24, 2019 12:35 pm EDT

I placed order online order number [protected] it showed will be delivered in 1 hour but it is more then 1 hour exactly 2 hours now I called customer service he said because lot of order today delivery is late when I asked to speak to manager he hung up on me

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Tara dixon
US
Jul 27, 2019 5:35 am EDT

When into KFC drive-through on July 21, 2019 ordered pot pie and number eight took home They did not give us any of our dipping sauce for the number eight and as I was eating the pot pie it had two or three different places were ahead bones in it.

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Unhappy customer so sad
US
Jul 27, 2019 3:54 pm EDT

Ok what happen to the chicken? We got extra crispy it was the driest chicken ever and I miss the old chicken. There should be a choice. And dessert HAHA rolls with frosting even our dog wouldn't eat them. NASTY Who would try to sell that ? Only KFC. I grew up on KFC but I'm so disappointed I wouldn't pay to eat there again.

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Kyleb2007
US
Jul 30, 2019 8:31 am EDT

They shut down their fryers an hour before closing and said they were out of certain chicken because they couldn't cook any more.

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Aman Waraich
US
Jul 30, 2019 12:55 pm EDT

Its too much salty, i asked for oreo shake vannila she gave me chocolate one.

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D.Tolson
US
Aug 04, 2019 11:40 pm EDT

My kids like mac n cheese not mashed potatoes why did they try to charge me an extra 75 cents to swap them in my family fill up when they both cost the same amount on the menu truly disappointed with KFC in New York only in new york

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Tahir Shaikh
US
Aug 05, 2019 8:44 am EDT

Yours staff to day miss behve me and my sun

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Ronda Fla
US
Aug 10, 2019 12:52 pm EDT

They removed hot wings from menu unless you ask for them, it's like they no longer sell them but they do, on top of that the price went up even after having to wait 10 minutes and I love the wings such a shame

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Judy Dooley
US
Aug 10, 2019 11:51 pm EDT

I went to get original chicken but couldn't get because the frieder was not clean and broken. So I got crispy 3 pieces and it was very dry. I will never go to another Kentucky fried chicken again. So disappointed.

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Tienkies
ZA
Aug 11, 2019 2:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We order a steetwise 5 With thighs and drums and Recieved 5 pieces with white meat and no chips.
This was not the first time we have to drive back from home because our order was incorrect
We use to get perfect service and excellent quality here but the last few months their service and food are realy bad.
Le Roux family

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Sandra Whitten
US
Aug 12, 2019 2:04 pm EDT

I use to love the fried chicken but the last three times it is not the same. The original recipe was always the bomb. I have been so disappointed. I have been a loyal customer for 40 years. Please just do what made you famous. When it perfect don't mess with it.

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Leisa Roberts
AU
Aug 14, 2019 3:44 pm EDT

Purchased lunch today for my husband an we were both pissed of with the size of the lge chips what a rip of for the reduced size of the box to the price of them, going up in price an a smaller box what a joke definitely wont be hurrying to purchase kfc in the future an will be spreading the word what a shame we really like kfc chips

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Cathy69
US
Aug 17, 2019 8:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tenders were cold and old and one look like it was bitten wedges were also cold bisciut veey hard and pepsi flat! Very dissatisfied

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Megan1287
US
Aug 18, 2019 2:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am 7 months pregnant, I drove 35 minutes to get to kfc in Carrollton and it was CLOSED AT 9:30 when they don't close until 10! So ridiculous and disappointing.

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Vbailey15
US
Aug 20, 2019 2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered my meal through the drive thru. The chicken tasted and smelled spoiled. The macaroni and cheese tasted powdery. I did not have time to return so I threw the food away which was a waste of my $9.08. Very disappointed with the quality of food for the amount charged.

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Rick Legette
US
Aug 27, 2019 2:27 pm EDT

Rick Legette
is who I am number is [protected], that's all

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Rico Bladez
US
Aug 31, 2019 8:29 pm EDT

Management or Manager "Marie" messed up my order and was a complete [censored] totally unprofessional. . Reataraunt was filthy. Floor dirty with trash. Used the men room washed hand and asked for paper towel with wet dripping hands and she pointed at the counter at some freaking napkins. WTF?
How is she's even a Manager yet alone an employee?

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jorge holguin
MX
Sep 02, 2019 10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

on August 20th we went to KFC at Forth Stochton, TX. all the plase looks very dirty I took on photo at the restrooms that speak by itself. I didn't know if it was better or worst to wash my hands there.
The food was not better. We decided not to eat it as it looked undercook.

I love the KFC formula but the restaurants needs more supervision.

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Miguel M
US
Sep 07, 2019 11:44 pm EDT

I was very excited to try the new Mac and cheese bowl so I went to drive thru and ordered it.
Once I got home, to my surprise it was a mash potato bowl.

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Marcia Via
US
Sep 09, 2019 8:29 am EDT

I love KFC, however, I ..will not eat there anymore, nor will my family and friends.due to the fact that the employees do not wear gloves, I said something to the manager and she assured me she would take care of the problem, but she did not.
Kay Via
Mabscott, WV

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Iqbal1234
US
Sep 15, 2019 10:08 am EDT

Site no 12712
Service guy denied to provide a plate for kid bcoz he said chicken popcorn only ordered hence can't orovide the plate. I don't understand how he expect the 4 years child to eat in hand without plate where we put ketchup.

Very rude behaviour from the staff named Nurul.

Incident took place at 6th sep - 20:15 hours.

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km-d
TH
Sep 15, 2019 10:53 am EDT

Dirty uncleared tables at Robinson KFC branch

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asms
US
Sep 15, 2019 8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

health department sign on front, dirty floors, dirty tables, dirty buffet, dirty bathroom, no soap in bathroom, rude order taker, toilet paper rollls on floor in bathroom with urine on them.

getting ready to be shut down i'm afraid. hope no one gets sick before they do.

almost took pictures and video. but they know how bad it is.

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Eddie speegle
US
Sep 15, 2019 10:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I live in Mountain Home Idaho and the KFC here something is wrong with her original chicken it tastes just like regular flour chicken no case to it whatsoever no original taste that KFC is known for it's horrible please can you check into it

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Zee Zinhle
ZA
Sep 19, 2019 2:46 am EDT

Bought them earlier today before 7am. They were half cooked, you could even smell the blood. Before I once bought streetwise 2. One was hot and it was raw inside with blood, regular was okay. So this incident of Hot wings its the second time. I should lay a complaint maybe the mornings cooking are not done properly

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Beastiegirl03
US
Sep 21, 2019 9:42 pm EDT

I come at the drive thru at 9:30 pm to the kfc I order three items. I only get two items they charged me for the three and they don't give me a receipt so I can't go back to refund or ask for my other item

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Diane Kaplan
US
Sep 24, 2019 4:32 pm EDT

Suppose to get a free cake with a 10 piece meal which I buy all the time so they uncharged the meal to include the cake how is that right that's not free and its false advertising

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