KIA Motors
Reviews and Complaints

On Febury 25th, my car started knocking. I was on a very busey highway in Atlanta GA, during rush hour. When i got to a place i could feel safe, i pulled over. to my suprise, I had no oil. The lid was on, NO sensors where on, car not running hot. I was due a oil change, but there should of been oil in my car. (I am in a dispute with the company that changed my oil as well.) So took my car to the dealer ship, my engine is tost! $ 7, 000.00 would put a new engine in my car. I don't have that money. So know no car, and i have to take a hit on my credit to get new car.
I feel that i shouldn't have to go through all this, the sensors did not go off!
the car is at the dealership, trying to work it all out.
my email [protected]@gmail.com
Brandy Thomas

I had an exident on 28 december 2019, now already end february. Still dont have any feedback. When I come to sc they said need to wait parts arrive. What the hell almost 2 month for nothing. How this happen? I need an immediate action for this or not I will write an email to kpdkk about this! My insurance claim already approved since january. Why I never hear any feedback! They ask me to recommend to friend. Do you think I can recommend for this [censored] services? I need kia malaysia feedback to me asap!

On Feb 12th, My vehicle lost power while traveling alone on the highway at almost midnight. I called and had the vehicle towed to my local Kia dealership where they informed me that it was engine failure. I would need a whole new engine. They told me also that the engine was included in a recall for that year and model. They requested to have the motor replaced and was denied by Kia. I called consumer affairs and was pretty much laughed at because the Hybrid models were not included in the recall even thou they have the same motor. I was told later they didn't include the hybrid because not enough were produced to include in the recall. The dealership has verified the issue with my vehicle is the exact same issue as with the ones that have been include in the recall. they have found metal shavings in the motor oil. Carriage Kia of Woodstock Ga has also said they would share all the info concerning my vehicle with whom ever it takes to get my motor replace.
I want my motor replaced by Kia. and I want this model to be included in the recall . I have taken great care of my Kia : having repairs and maintenance done by Kia on time, everytime.

The girls doing the KIA advertisement on TV that I receive in Naples, Fl should be taken off the air. Caroline has been doing this job for a long time. They added a young Latino girl who dresses inappropriately, to say the least. Have her call me and I'll tell her what she looks like.
Caroline's clothing is not suitable for her size. She looks like she ready to do the weekly laundry.
I am so focused on their appearance that I do not hear their spill!

Angela C. Starinsky
[protected]

Own a 2010 Kia Rio5 with 47, 000km. I'm the second owner, which I purchased two years ago, with 9, 000 km. The engine light turned and immediately my vehicle had issues with its gears. Took my car to Kia Canada, and was advised the transmission, the 4th gear is gone and needed to replace my transmission. I called Kia and spoke with three different people and all say the warranty is done and they will not help. I don't understand how Kia is not willing to help a consumer. The vehicle has only 47, 000km. I have never heard of transmission going so fast. The Supervisors and managers at Head office are rude and not willing to assist. On their website there statement for customer: "We promote a customer-driven corporate culture by providing the best quality and impeccable service with all values centered on our customers. Mr. Britton left me a message stating he received my message from his supervisor and is standing behind his employee, without even speaking to me. There warranty is five years or 100, 000km on their driven train, which means to me they believe their transmission should last at least 100, 000km. My car only has 47, 000km.

Your Desired Resolution:
Pay for half. Pay for the parts and I will pay for the labor. Such poor service. They absolutely do not stand on their own Core Values.

Own a 2010 Kia Rio5 with 47, 000km. I'm the second owner, which I purchased two years ago, with 9, 000 km. The engine light turned and immediately my vehicle had issues with its gears. Took my car to Kia Canada, and was advised the transmission, the 4th gear is gone and needed to replace my transmission. I called Kia and spoke with three different people and all say the warranty is done and they will not help. I don't understand how Kia is not willing to help a consumer. The vehicle has only 47, 000km. I have never heard of transmission going so fast. The Supervisors and managers at Head office are rude and not willing to assist. On their website there statement for customer: "We promote a customer-driven corporate culture by providing the best quality and impeccable service with all values centered on our customers. Mr. Britton left me a message stating he received my message from his supervisor and is standing behind his employee, without even speaking to me. There warranty is five years or 100, 000km on their driven train, which means to me they believe their transmission should last at least 100, 000km. My car only has 47, 000km.

Your Desired Resolution:
Pay for half. Pay for the parts and I will pay for the labor. Such poor service. They absolutely do not stand on their own Core Values.

On october 17, 2019 took my 2014 kia soul to then Lujacks, now Smart because of exhaust smell and lost miles per gallon. They charge $160 to diagnose, but then if service is done diagostic charge not made.
Diagnosis was leaking flex connector and gaskets. Rick VanBarg was assistant service manager handling this. He informed me parts were not available and needed to be ordered, so it would be the following week before repairs could be made. Repairs made and I took car to work. Car was still sluggish and returning home I was worried it would not make it home.
Problem was a defective catalytic convertor. Total bill for flex connector, and two gaskets with labor was $817.56. When no satisfaction from Rick and lujacks was found, a complaint to Better Business Bureau was made. There was no response to the complaint, probably because of ownership change. Complaint I ask for half of the bill to be returned because of wrong parts replaced. Flex connector I have and it was ok.
Rick still works for Smart. I would not trust my car out of sight of this dealer because of Ricks lies and attitude. This KIA Soul should also be added to the recall list for faulty convertor.
This has been a good car until this problem occured. My mistrust for this dealer and Rick, makes me want to lean back toward Toyota for my next purchase.

on 12-5-2019..my 2018 kia optima broke down in Colorado springs..4 hours from my home...dealer said it was a sensor and would take 3 days to get the part and get it fixed...this would be late on on Saturday afternoon...3 of us were stranded 4 hours from home..we got a hotel and had to stay in hotel... had to pay for food while there the 3.5 days until it was fixed on 12-7-2019 at 5pm..(which we had to pay for hotel that day again due to check out being at 11am...car not fixed until 5pm..)...I called kia claims and got the address on where to send paperwork to get reimbursed for the expenses on 12-11-2019... i have called every week to see what is happening...they cannot find any paperwork on my issue...i was told it takes 30 days for it to get into the system...but i see on the claims form you only have 30 days to get paperwork turned in...the paperwork with year make model vin date of incident kia dealer repair hotel bill have all been sent to kia roadside claims.po box 9145 medford ma 02155...can someone please help me...state I have a case number that has been closed [protected]...vin 5xxgtL39jg227867

In 2012 I bought a new Kia Ceed (chassis number U5YHE316ACL073662) in a Portuguese oficial dealer (JOP).

I wanted it to have multimedia system and reversing camera as an extra, so the dealer installed it and charged me accordingly, reassuring me that only Kia original parts would be installed

Last year the reversing camera broke.
As the warranty had ended, I decided to buy a new original Kia camera for my car model and install it myself, as it is plug-and-play. You can see it in the attached photo.

In the process I found out that not only the camera that came with the car was an after-market part, but also that the media system that was fitted by the dealer was after-market and not compatible with original Kia cameras.

I informed the dealer (JOP) several times and they did nothing about it.
At their headquarters, a customer service person even told me that I would have to sort it out myself.
Meanwhile, almost an entire year has passed.

It's unacceptable that an official dealer tricks a customer installing after-market parts in his car and then do nothing about it when the client complaints.

My only demand is that the dealer replaces the after-market parts (media system and reversing camera) asap at no cost for me.

Thank you.

Armindo Oliveira

armindo.[protected]@protonmail.com

We purchased a 2015 KIA Soul in 2015. 01/01/20 The car started burning oil extremely bad. We looked to see if there was a leak and saw nothing. Took it to a mechanic and they said it was a possible timing belt issue. The engine stopped running on the interstate last night 01/19/20. This car is 5 years old and now is having major engine problems? We are looking to replace the engine in a 5 year old car that we are still making payments on?

I'm a owner of a 2015 Kia Soul I've been having issues with check engine light coming on and bad gas mileage for the last year and a half. I had the recall fixed in regards to the catalytic converter and now seems to be doing tremendously better. Now I'm just so upset that over the last year and a half I have paid for and used twice the amount of gas than I I should've had to use or purchase.
VIN# KNDJN2A22F7151665

Purchased 2016 CPO Kia Sorento on 12/15/18 with 24mos left on factory warranty, in addition to a platinum warranty for 12mos on all Kia CPO vehicles covering vehicle bumper to bumper. Free oil change given at Thomas on 12/19/18, I informed services Dept there was a burning smell coming from vehicle and antifreeze reserve bottle was low, after checking it they informed me there was no problem found. On 6/6/19 vehicle brakes started making a loud noise while out of town, vehicle check by Marquette brakes, informed vehicle needed a complete brake job. Called Thomas Kia and was informed by service Dept brakes we're not covered by warranty. I paid $660 to have brakes repaired at Marquette brakes only to find out brakes were covered by CPO Platinum warranty. On 6/28/19 vehicle taken in to Thomas for schedule oil change again informed service Dept of burning smell and antifreeze bottle low having to refill approx. every 30 days. Service inform me I must of over filled reserve and it leaked on engine causing burning smell, they clean spill off and said all checks were good. On 12/27/19 took toThomas for schedule oil change and again informed service about burning smell and reserve bottle low, service tech said he smelled it. I was informed that they found a small leak in radiator and it was covered by warranty, radiator placed on order. On 1/2/20 vehicle taken in for repair, 3 hrs later dealer informs me it will cost $880 because old radiator was not a factory installed part and vehicle may have been in accident. Please note that vehicle has never been in accident since I have owned it and when purchased Car Fax report showed vehicle had never been in accident. Thomas inform me I must of had a accident but they will give me $200 off repair as a good will gift. I refused, vehicle was sold to me with platinum warranty covering brakes and factory warranty covering radiator, dealer refusal to reimburse me for brakes and repair radiator is a breach of contract, I have hired a attorney who suggested I contact you direct before legal action. I have filed a report with BBB and will post complaints on line, I hope that Kia will honor there warranty and do the right thing.