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KIA Motors Complaints 1616

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9:20 am EST
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KIA Motors aftermarket parts in new kia vehicle.

In 2012 I bought a new Kia Ceed (chassis number U5YHE316ACL073662) in a Portuguese oficial dealer (JOP).

I wanted it to have multimedia system and reversing camera as an extra, so the dealer installed it and charged me accordingly, reassuring me that only Kia original parts would be installed

Last year the reversing camera broke.
As the warranty had ended, I decided to buy a new original Kia camera for my car model and install it myself, as it is plug-and-play. You can see it in the attached photo.

In the process I found out that not only the camera that came with the car was an after-market part, but also that the media system that was fitted by the dealer was after-market and not compatible with original Kia cameras.

I informed the dealer (JOP) several times and they did nothing about it.
At their headquarters, a customer service person even told me that I would have to sort it out myself.
Meanwhile, almost an entire year has passed.

It's unacceptable that an official dealer tricks a customer installing after-market parts in his car and then do nothing about it when the client complaints.

My only demand is that the dealer replaces the after-market parts (media system and reversing camera) asap at no cost for me.

Thank you.

Armindo Oliveira

armindo.[protected]@protonmail.com

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8:54 am EST

KIA Motors kia soul

We purchased a 2015 KIA Soul in 2015. 01/01/20 The car started burning oil extremely bad. We looked to see if there was a leak and saw nothing. Took it to a mechanic and they said it was a possible timing belt issue. The engine stopped running on the interstate last night 01/19/20. This car is 5 years old and now is having major engine problems? We are looking to replace the engine in a 5 year old car that we are still making payments on?

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5:14 am EST
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We have a Kia Optima 2015 and are first owners. We received a recall notice in January 2019. Brought the car to the dealer ship March 2019 for check up. When we picked up the car we heard a strange noice (tick) in the engine. We brought the car back to the dealership few weeks later to have it checked. A mechanic took the car for a ride, came back and told...

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8:17 pm EST
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In October 2019 I received a new engine under the Kia warranty because my engine died for a 2014 Sorento with under 80, 000 miles. After having placed the new engine I started to hear noises coming from the area of the engine; however the sound doesn't do that everyday but its the same noise before the engine died on me while I was operating the vehicle, so...

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1:44 pm EST
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KIA Motors 2015 kia soul

I'm a owner of a 2015 Kia Soul I've been having issues with check engine light coming on and bad gas mileage for the last year and a half. I had the recall fixed in regards to the catalytic converter and now seems to be doing tremendously better. Now I'm just so upset that over the last year and a half I have paid for and used twice the amount of gas than I I should've had to use or purchase.
VIN# KNDJN2A22F7151665

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1:33 pm EST
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This is the 4th time my wife an i have scheduled an appointment for the same issue and we were charged for the service on the 2015 KIA soul. the car is still under warranty and only has 43, 773 miles. the service department keeps giving the same excess regarding the rough idol at stop lights. the problem has not been solved and we were instructed to use a...

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1:17 pm EST

KIA Motors kia motor’s/thomas kia failure to honor factory warranty and cpo platinum warranty

Purchased 2016 CPO Kia Sorento on 12/15/18 with 24mos left on factory warranty, in addition to a platinum warranty for 12mos on all Kia CPO vehicles covering vehicle bumper to bumper. Free oil change given at Thomas on 12/19/18, I informed services Dept there was a burning smell coming from vehicle and antifreeze reserve bottle was low, after checking it they informed me there was no problem found. On 6/6/19 vehicle brakes started making a loud noise while out of town, vehicle check by Marquette brakes, informed vehicle needed a complete brake job. Called Thomas Kia and was informed by service Dept brakes we're not covered by warranty. I paid $660 to have brakes repaired at Marquette brakes only to find out brakes were covered by CPO Platinum warranty. On 6/28/19 vehicle taken in to Thomas for schedule oil change again informed service Dept of burning smell and antifreeze bottle low having to refill approx. every 30 days. Service inform me I must of over filled reserve and it leaked on engine causing burning smell, they clean spill off and said all checks were good. On 12/27/19 took toThomas for schedule oil change and again informed service about burning smell and reserve bottle low, service tech said he smelled it. I was informed that they found a small leak in radiator and it was covered by warranty, radiator placed on order. On 1/2/20 vehicle taken in for repair, 3 hrs later dealer informs me it will cost $880 because old radiator was not a factory installed part and vehicle may have been in accident. Please note that vehicle has never been in accident since I have owned it and when purchased Car Fax report showed vehicle had never been in accident. Thomas inform me I must of had a accident but they will give me $200 off repair as a good will gift. I refused, vehicle was sold to me with platinum warranty covering brakes and factory warranty covering radiator, dealer refusal to reimburse me for brakes and repair radiator is a breach of contract, I have hired a attorney who suggested I contact you direct before legal action. I have filed a report with BBB and will post complaints on line, I hope that Kia will honor there warranty and do the right thing.

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8:35 am EST
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To whom it may concern, My wife and I have been excited about the release of the Telluride ever since we saw your commercial during the Super Bowl. We have worked Overtime and saved up over the year to finally put a down payment down and get one. For weeks upon weeks I searched for my wife to get her the Everlasting Silver one she wanted. I joined several...

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4:13 pm EST
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I purchased a NEW KIA SOUL in 2015 from Perris, CA. Dealership. I have 42, 931 miles on the car with full warranty which I'm paying for. I would like service Department to take responsibility for charging me for the service and also for the incorrect diagnosis regarding Error Code P050A which the car came up with at the service dept, back on 11/06/2019. I...

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5:12 pm EST

KIA Motors kia cerato 2011 gearbox

Dear Team,
Kindly i am facing a severe problem related to my car kia cerato 2011 as there is no response for gear box when trying to make reverse with my car
-at the beginning i am almost make all services and spare parts to all my car on requested time for maintenance or service inside KIA workshop in Egypt till 230, 000 km and i am asking why i should pay all these amounts and try to protect my car and suddenly i found fatal problem with gear box, can i know the expected time life for cerato 2011 gear box is it at 230, 000 i visited kia workshop for resolution but they require valve body for gear box and there is no reason for such a spare part as there is no accident and no fault from my side to have fatal problem like this, please need your advice if i have any right to solve my problem without any payment although i don't have any problem from my side
Desirable resolution : Repair my gear box as all maintenance and service has been from KIA Egypt workshop without any cost .

E-Mail : Tamer.[protected]@hotmail.com

Thanks for your always support

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9:08 pm EST

KIA Motors back sliding doors won't open on 2009 kia sedona

I have a 2009 Kia Sedona and the back sliding doors freeze shut in the winter. It's very inconvenient when you live in NY. The only way to get the doors open is to have someone climb through the front and push on the door while someone pulls from the outside. Even when it's not cold the doors are very hard to open. I can't believe there hasn't been a recall on this door problem. I've read numerous complaints on a couple different websites. This has to be a design or manufacturing flaw. If we were to get in an accident my kids wouldn't be able to open the doors on their own. We've taken the van to the dealer, replaced the weather stripping and tried to grease the doors.

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1:38 am EST

KIA Motors kia sorento 2014

I am totally pissed, about 5 and a half months ago, i had an issue where my car died. Turned out it was a engine needed replaced due to a factory recall oncthe engine block. I tried to take it in but the local kia said they refused to take it because it has already needed a new engine? So i spent the 6, 000$ out of pocket to get it fixed... Took 4 months to finally get it back, from tallman automotive in Kansas, got a 3 year warentee because check engine light kept coming on religiously... 2 days before Christmas, on Monday the transmission went out, never had such a bad piece of wprk, my wife and I had to virtually miss out on Christmas due to transportation, my car is in a shop once again for transmission issies, it only has 80, 000 miles ob it and 5 years old? We still owe 9 grand and in its current situation we couldn't get anything for it... I am screwed right now...

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Update by Smith Edward
Dec 27, 2019 1:40 am EST

Note: i am second owner and they told me essentially I am sol as second owner... Due to 60, 000 mile recall i am going to also send this to a few news outlets and complaint sites for others to see my experience, since I have kia the chance to resolve this before the new issue...

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1:01 am EST
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KIA Motors 2019 kia cerato gt owner's manual and service booklet

1. The print owner's manual supplied is covering too many models and it is almost impossible to optain any information as there are too many cross references tofollow and the contrast in many illustrations is so poor that no detail can be seen, making it useless.
I would like Kia to bring out the manual in PDF form, so it can be searched on a PC and hopefully the illustrations can be enlarged, to make them readable.
2. The service booklet, where the car services/history is recorded and verified by a company stamp supplied, has fixed 15, 000 km service intervals. The Kia Cerato GT, according to the owner's manual and the Kia Service Department requires a service every 10, 000 km. No such service booklet is available. Even the Kia dealership, where I had the odd first 3, 000 km service done stated on the Account print-out that the next service is due at 15, 000 km. If an owner is not vigilant, serious damage to the vehicle could be the result.

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12:16 pm EST

KIA Motors add safety items

This is not a complaint as such, just a suggestion.
I have owned several Kia mini vans and realy love them. Have not found anything better.
Here is my suggestion on all Kia vehicles.
Install what they call DASH CAMERAS on all vehicles, but incorperate them into the informat system, in other words BUILT IN, but make it a so you have a complete view around the vehicle when it is parked.
A lot of Kia vehicles already have cameras, so just have a way to record what they see. This would also be a good selling point for Kia as they would be the first to have a complete survelance system built in.
I would believe law inforcement would love this as it makes their job easier and also Insurance companys. ONE PICTURE IS WORTH A THOUSAND WORDS!
Thanks
Tommie Holderfield
[protected]@bellsouth.net

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9:32 am EST

KIA Motors dealers

I have booked the kia seltos htk varient (intense red color) through sri karpagamoorthy motors in trichy/thanjavur on 7th nov'19. since, I didn't get the vehicle. even when I have booked the vehicle. they promised to deliver the vehicle with in a month. but, I didn't. 
Note : I have settle full payment. 
Hence, kindly look into this on high priority & support to get the vehicle within this month. 
Fyr, find the booking id. : 
Dear manimaran m, we thank and congratulate you on booking kia seltos with sree karpagamoorthy motors, trichy. your booking id is b201900243.

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6:44 pm EST

KIA Motors chipping flaking paint

Dear KIA

We purchased a 2013 KIA Optima in November of 2012. We are the original owners and have absolutely loved the car until the paint started to fail. It first started on the front of the car and I attributed this to maybe some rock chips. I had this fixed because we plan on keeping the car for a long time. We have noticed that the paint is starting to fail in other places that would be impossible for a rock chip. Today we left for the store and when we got there the paint had blown off the majority of the top surface of the trunk. This is in no way due to any kind of use this is obviously a paint failure. When reading the internet we discovered that this a very common problem. I planned on buying another KIA but that will obviously depend on what you do to fix this problem. Please contact me at [protected]@gmail.com
Thank you

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5:05 pm EST
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KIA Motors 2016 kia optima window failures (4)

I have already had 3 separate repairs for my 2016 Optima windows failing to activate. Today I dropped it off for my 4th time to Airport Kia in Naples Florida... Why has this not been a recall? This is by far the worst car I have ever owned. My first car the Kia K900 was incredible and then I went on to this, what a mistake. I lease this Optima and was going to buy or lease something else but after this I must rethink what I want to do. ids there any compensation for me?

Vincent DeLuca
[protected]

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1:55 am EST
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Dear Concern Officer, I have purchased Seltos on 18th November 2019 by cash with temporary no UP-32TC0748 and informed by store officer to provide the Registration number with Number plate within 10 days time. But unfortuetely your store team is not able to update the date on when they will provide the registration paper and number plates.Today I visited...

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9:13 am EST

KIA Motors delivery of car

Dear Highly esteemed Kia team

This is the worst ever experience with Kia motor that I am sharing through this complaint. I heard about Kia seltos through an advertisement and I visitedt to ur Mohali branch on 23 Nov 19, took a test drive of the vehicle and booked Kia seltos on spot with the booking amount of RS 25000. They committed the undersigned to give the delivery of the vehicle in the month of December. I got a call from the executive on 27 regarding despatch of the vehicle. The undersigned was glad to know about the fair commitment and delivery of the vehicle in December. Further I told the concern that I will take the delivery of the vehicle on 8 Dec 2019 that s Sunday. The point that I will take delivery on Sunday was clearly stated to the concerned staff on day one and as per him there was no issue regarding the same. moreover the payment terms we're also clear on day1 that I WL do partial payment through my account and the rest payment will be done thru banks payorder. I did a follow up call to concerned staff on 5 the 6 the and 7 the December. on 7 the December when I was leaving from my place I got a call from the senior of the concern staff that we do not deliver cars on Sunday and the justification givens by him was the concern staff who book the vehicle was not aware about the same. The communication from the senior of the concerned staff was done thru phn. he was sounding rude while talking and when I told the senior staff that I have aready transfered RS 1.5 lakh on 7th Dec for delivery on 8th of December then also he told me that I am helpless and can't do anything regarding the same. The senior staff was sounding very rude as and when I told him that I will cancel the booking. The
The reply was"OK NO ISSUES".
Is this kind of service, hiring of such incompetent staff expected from the emerging India's forth largest automobile. I will surely buy the vehicle. It is just a feedback shared for a worst experience with Kia motors.
Regards
Aman Arora
[protected]

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11:59 am EST
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KIA Motors kia recall engine failure

Hello, in 2016 purchased a used 2012 kia optima. engine froze up 6 months in, got warranty to come look, said they will cover it since it wasnt my fault..then ended up arguing that it was kias fault for a poor engine built because of recall for engine failure so they wouldnt pay for it. but when the inspectors came to look at my car they took my engine out and kia said they wont take it like that. mechanic said he lost my parts, kia said they will charge me for parts missing. mechanic wouldnt let me take my car out without paying for taking engine out which is understandable but was charging around 4, 000 and wouldnt work out a payment plan. i then lost my car becuase he kept it. california lemon law was going to help but said because i purchased in ohio i need to reach out to ohio lemon law. ive contacted kia many times and get no response back so some kind of compensation but got nothing. now have thousands on my credit for the payment on that car. dont even know where the car is anymore but have all the paperwork & title for it. im hoping your able to help me. i lost my job for not having a car, lost alot of money for towing and renting cars for work etc. im on my feet now but i would like some justice for what i had to go through because of kias poor engine build. alot of people are experiencing this and no one is doing something about it so ive been contacting people to actually get something done. thank you!

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

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Overview of KIA Motors complaint handling

KIA Motors reviews first appeared on Complaints Board on Dec 21, 2006. The latest review White paint of 2013 Kia pealing. was posted on Oct 31, 2024. The latest complaint Writing a smaller check then I signed was resolved on Mar 13, 2023. KIA Motors has an average consumer rating of 1 stars from 1622 reviews. KIA Motors has resolved 107 complaints.
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    71%
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    Qatar
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    +27 117 768 800
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    17%
    Confidence score
    South Africa
    +94 112 342 725
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    60%
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    Sri Lanka
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    100%
    Confidence score
    Taiwan
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    43%
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    UAE
    +84 190 054 5591
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    100%
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    Vietnam
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    50%
    Confidence score
    Brazil
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    Mexico
    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category

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