KIA Motors
Reviews and Complaints

Own a 2010 Kia Rio5 with 47, 000km. I'm the second owner, which I purchased two years ago, with 9, 000 km. The engine light turned and immediately my vehicle had issues with its gears. Took my car to Kia Canada, and was advised the transmission, the 4th gear is gone and needed to replace my transmission. I called Kia and spoke with three different people and all say the warranty is done and they will not help. I don't understand how Kia is not willing to help a consumer. The vehicle has only 47, 000km. I have never heard of transmission going so fast. The Supervisors and managers at Head office are rude and not willing to assist. On their website there statement for customer: "We promote a customer-driven corporate culture by providing the best quality and impeccable service with all values centered on our customers. Mr. Britton left me a message stating he received my message from his supervisor and is standing behind his employee, without even speaking to me. There warranty is five years or 100, 000km on their driven train, which means to me they believe their transmission should last at least 100, 000km. My car only has 47, 000km.

Your Desired Resolution:
Pay for half. Pay for the parts and I will pay for the labor. Such poor service. They absolutely do not stand on their own Core Values.

Own a 2010 Kia Rio5 with 47, 000km. I'm the second owner, which I purchased two years ago, with 9, 000 km. The engine light turned and immediately my vehicle had issues with its gears. Took my car to Kia Canada, and was advised the transmission, the 4th gear is gone and needed to replace my transmission. I called Kia and spoke with three different people and all say the warranty is done and they will not help. I don't understand how Kia is not willing to help a consumer. The vehicle has only 47, 000km. I have never heard of transmission going so fast. The Supervisors and managers at Head office are rude and not willing to assist. On their website there statement for customer: "We promote a customer-driven corporate culture by providing the best quality and impeccable service with all values centered on our customers. Mr. Britton left me a message stating he received my message from his supervisor and is standing behind his employee, without even speaking to me. There warranty is five years or 100, 000km on their driven train, which means to me they believe their transmission should last at least 100, 000km. My car only has 47, 000km.

Your Desired Resolution:
Pay for half. Pay for the parts and I will pay for the labor. Such poor service. They absolutely do not stand on their own Core Values.

On october 17, 2019 took my 2014 kia soul to then Lujacks, now Smart because of exhaust smell and lost miles per gallon. They charge $160 to diagnose, but then if service is done diagostic charge not made.
Diagnosis was leaking flex connector and gaskets. Rick VanBarg was assistant service manager handling this. He informed me parts were not available and needed to be ordered, so it would be the following week before repairs could be made. Repairs made and I took car to work. Car was still sluggish and returning home I was worried it would not make it home.
Problem was a defective catalytic convertor. Total bill for flex connector, and two gaskets with labor was $817.56. When no satisfaction from Rick and lujacks was found, a complaint to Better Business Bureau was made. There was no response to the complaint, probably because of ownership change. Complaint I ask for half of the bill to be returned because of wrong parts replaced. Flex connector I have and it was ok.
Rick still works for Smart. I would not trust my car out of sight of this dealer because of Ricks lies and attitude. This KIA Soul should also be added to the recall list for faulty convertor.
This has been a good car until this problem occured. My mistrust for this dealer and Rick, makes me want to lean back toward Toyota for my next purchase.

on 12-5-2019..my 2018 kia optima broke down in Colorado springs..4 hours from my home...dealer said it was a sensor and would take 3 days to get the part and get it fixed...this would be late on on Saturday afternoon...3 of us were stranded 4 hours from home..we got a hotel and had to stay in hotel... had to pay for food while there the 3.5 days until it was fixed on 12-7-2019 at 5pm..(which we had to pay for hotel that day again due to check out being at 11am...car not fixed until 5pm..)...I called kia claims and got the address on where to send paperwork to get reimbursed for the expenses on 12-11-2019... i have called every week to see what is happening...they cannot find any paperwork on my issue...i was told it takes 30 days for it to get into the system...but i see on the claims form you only have 30 days to get paperwork turned in...the paperwork with year make model vin date of incident kia dealer repair hotel bill have all been sent to kia roadside claims.po box 9145 medford ma 02155...can someone please help me...state I have a case number that has been closed [protected]...vin 5xxgtL39jg227867

In 2012 I bought a new Kia Ceed (chassis number U5YHE316ACL073662) in a Portuguese oficial dealer (JOP).

I wanted it to have multimedia system and reversing camera as an extra, so the dealer installed it and charged me accordingly, reassuring me that only Kia original parts would be installed

Last year the reversing camera broke.
As the warranty had ended, I decided to buy a new original Kia camera for my car model and install it myself, as it is plug-and-play. You can see it in the attached photo.

In the process I found out that not only the camera that came with the car was an after-market part, but also that the media system that was fitted by the dealer was after-market and not compatible with original Kia cameras.

I informed the dealer (JOP) several times and they did nothing about it.
At their headquarters, a customer service person even told me that I would have to sort it out myself.
Meanwhile, almost an entire year has passed.

It's unacceptable that an official dealer tricks a customer installing after-market parts in his car and then do nothing about it when the client complaints.

My only demand is that the dealer replaces the after-market parts (media system and reversing camera) asap at no cost for me.

Thank you.

Armindo Oliveira

armindo.[protected]@protonmail.com

We purchased a 2015 KIA Soul in 2015. 01/01/20 The car started burning oil extremely bad. We looked to see if there was a leak and saw nothing. Took it to a mechanic and they said it was a possible timing belt issue. The engine stopped running on the interstate last night 01/19/20. This car is 5 years old and now is having major engine problems? We are looking to replace the engine in a 5 year old car that we are still making payments on?

I'm a owner of a 2015 Kia Soul I've been having issues with check engine light coming on and bad gas mileage for the last year and a half. I had the recall fixed in regards to the catalytic converter and now seems to be doing tremendously better. Now I'm just so upset that over the last year and a half I have paid for and used twice the amount of gas than I I should've had to use or purchase.
VIN# KNDJN2A22F7151665

Purchased 2016 CPO Kia Sorento on 12/15/18 with 24mos left on factory warranty, in addition to a platinum warranty for 12mos on all Kia CPO vehicles covering vehicle bumper to bumper. Free oil change given at Thomas on 12/19/18, I informed services Dept there was a burning smell coming from vehicle and antifreeze reserve bottle was low, after checking it they informed me there was no problem found. On 6/6/19 vehicle brakes started making a loud noise while out of town, vehicle check by Marquette brakes, informed vehicle needed a complete brake job. Called Thomas Kia and was informed by service Dept brakes we're not covered by warranty. I paid $660 to have brakes repaired at Marquette brakes only to find out brakes were covered by CPO Platinum warranty. On 6/28/19 vehicle taken in to Thomas for schedule oil change again informed service Dept of burning smell and antifreeze bottle low having to refill approx. every 30 days. Service inform me I must of over filled reserve and it leaked on engine causing burning smell, they clean spill off and said all checks were good. On 12/27/19 took toThomas for schedule oil change and again informed service about burning smell and reserve bottle low, service tech said he smelled it. I was informed that they found a small leak in radiator and it was covered by warranty, radiator placed on order. On 1/2/20 vehicle taken in for repair, 3 hrs later dealer informs me it will cost $880 because old radiator was not a factory installed part and vehicle may have been in accident. Please note that vehicle has never been in accident since I have owned it and when purchased Car Fax report showed vehicle had never been in accident. Thomas inform me I must of had a accident but they will give me $200 off repair as a good will gift. I refused, vehicle was sold to me with platinum warranty covering brakes and factory warranty covering radiator, dealer refusal to reimburse me for brakes and repair radiator is a breach of contract, I have hired a attorney who suggested I contact you direct before legal action. I have filed a report with BBB and will post complaints on line, I hope that Kia will honor there warranty and do the right thing.

Dear Team,
Kindly i am facing a severe problem related to my car kia cerato 2011 as there is no response for gear box when trying to make reverse with my car
-at the beginning i am almost make all services and spare parts to all my car on requested time for maintenance or service inside KIA workshop in Egypt till 230, 000 km and i am asking why i should pay all these amounts and try to protect my car and suddenly i found fatal problem with gear box, can i know the expected time life for cerato 2011 gear box is it at 230, 000 i visited kia workshop for resolution but they require valve body for gear box and there is no reason for such a spare part as there is no accident and no fault from my side to have fatal problem like this, please need your advice if i have any right to solve my problem without any payment although i don't have any problem from my side
Desirable resolution : Repair my gear box as all maintenance and service has been from KIA Egypt workshop without any cost .

E-Mail : Tamer.[protected]@hotmail.com

Thanks for your always support

I have a 2009 Kia Sedona and the back sliding doors freeze shut in the winter. It's very inconvenient when you live in NY. The only way to get the doors open is to have someone climb through the front and push on the door while someone pulls from the outside. Even when it's not cold the doors are very hard to open. I can't believe there hasn't been a recall on this door problem. I've read numerous complaints on a couple different websites. This has to be a design or manufacturing flaw. If we were to get in an accident my kids wouldn't be able to open the doors on their own. We've taken the van to the dealer, replaced the weather stripping and tried to grease the doors.

I am totally pissed, about 5 and a half months ago, i had an issue where my car died. Turned out it was a engine needed replaced due to a factory recall oncthe engine block. I tried to take it in but the local kia said they refused to take it because it has already needed a new engine? So i spent the 6, 000$ out of pocket to get it fixed... Took 4 months to finally get it back, from tallman automotive in Kansas, got a 3 year warentee because check engine light kept coming on religiously... 2 days before Christmas, on Monday the transmission went out, never had such a bad piece of wprk, my wife and I had to virtually miss out on Christmas due to transportation, my car is in a shop once again for transmission issies, it only has 80, 000 miles ob it and 5 years old? We still owe 9 grand and in its current situation we couldn't get anything for it... I am screwed right now...