Truworths
Reviews and Complaints

My name is mapule mokoena, i was supposed to pay R436 but i only managed to pay R300. now i recieve messages as if i said i dont want to pay what i owe i have sent 3 different messages that i received and i dnt know why am i treted this way.I will pay R850 month end why am i being handed over? is this how customers are treated? as for the sms from ndc i asked the lady which account she was talking about and she didnt tell me, did she really expect me to confirm my date of birth when she wont tell me which account she was calling in connection with? please clearify this matter

I visited Sandton Square Truworths yesterday to purchase cell phones for my kids. The store didn't have the phones in stock and called Cresta branch who confirmed that they had it. I then drove to the store only to find that we were misinformed and the phones were not in stock there either. The gentleman apologised profusely and called Clearwater to confirm if they had the phones in stock, specifically mentioning that we wanted 3 blue Hisense Infinity E30. The lady at Clearwater confirmed that they had it in stock and we travelled there to purchase. Upon our arrival, the lady with whom the gentleman from Cresta spoke to first misrepresented herself and then when we informed her that we were the customers who called about the 3 phones she then said she was joking and that she is the lady the gentleman spoke to. We brushed it off and asked her to get the phones. She then came out saying that they do not have the colours we want and that the gentleman did not specify the colours we wanted. We then bluntly told her that we were right there when he spoke to her and we witnessed the conversation with her confirming possession of stock. Only then she apologised and left it at that. I then asked if she could call Westgate Truworths to confirm if they have stock, which they then did. I am appalled at her lies in the first place. We literally had to drive to 4 different stores and were ill-informed because people could not carry out their duties thoroughly and double check before confirming possession of stock. My complaint is thus against the lady who represented herself as Neo at Clearwater Mall, blatantly lying to our faces and then not bothering to go the extra mile to fix her mistake. This was a total inconvenience as I had no fuel in my car to make all these trips and no money in my account to fill fuel. My husband and I literally road and prayed that Gods grace would carry us to the next mall as it is my sons birthday today and all we wanted was to give him his desire for his birthday. I am at least grateful that we managed to purchase the phones at Westgate Mall but I'm left with a bitter taste in my mouth for the service received at Clearwater Mall. Also important for me to note that a very similar experience occurred just last year at the same store when trying to purchase a phone for my daughters birthday. I need to mention as well that the advertisement for the cell phone includes a free screen protector which has not come with the phone and noboby can give an account as to why it is not included even though it's been advertised. I tried including a picture of the add but it is too large to attached. I confirm that I have not received a screen protector and would like to receive this as it was advertised.

My first online order (Order #o25457158) from Truworths will be my last!
I only placed this order due to the banner in the header,
"PLACE YOUR FESTIVE GIFTING ORDERS BEFORE THE 17TH OF DECEMBER IN ORDER TO RECEIVE THEM BEFORE THE 25TH OF DECEMBER".
(Screenshot included below)
My order, which contained the majority of the Christmas gifts for my family was placed on: 13/12/2019 08:37 AM
In terms of the received Confirmation email: "Standard delivery (3 - 5 working days)"
Due to my work schedule being from 6 PM to 5 AM (and coincidentally my sleep hours being during the day) I thought, even if my order arrives on the 24th, that's okay, because I will have been saved the hassle of braving the malls.
Well, my order did not arrive within 3-5 business days, nor did it arrive 'in time for the 25th'.
In fact, on Monday 23/12, after contacting customer service to find out what the situation was and explaining that the items in my order were all Christmas gifts, I was met with the response "your parcel should be delivered within this week before close of business."
After much back-and-forth, eventually I received the response that,
"I have requested R50 delivery reversal as we can confirm that your parcel will be delayed."
Disregard the fact that the total of my order was R 4, 204.00, the most important factor was that this order consisted of Christmas gifts... For my family... Resulting in me giving them NOTHING on Christmas day.
How is this okay? How do you justify removing the R50 delivery charge as an appropriate measure to rectify the situation caused by your lack of service delivery?
It is now the 27 December, the tracking information remains unchanged from Monday and the previously promised delivery date of 'by the end of the week' will soon be an impossibility.
This entire process has been a complete and utter failure with your 'customer service' adding insult to injury!

My name is Kgosietsile Segopolo, an account was opened in my name, as to how that still remain mystery and only known to Truworths.

I have been to their branch and lodge a fraud complain not only against the account opened on my name, but wanted to open a fraud case against the consultant and manager who opened the account under my name without my signature, my ID, my payslip and proof of address (i think that is worst of all desperation I have ever seen in my life)

I have been to the Simmons branch and was given a phone to talk to fraud, which I did and was promised the accounts was closed, but to my surprise the account was instead handed over to MBD lawayers and giving me threats, I have called in several occasion and im promise action will be taken but the consultant cant even trace the previous communication.

I dont have any clothing account and i will never have one with truworths NEVER, i dont know what I should do against Truworth to clear my name, Im spending money chasing after them to clear my name over the own mistakes.

Legal route is costly but if need be then Im left with no choice by to go that route and Truworth will pay all the cost and pay for the harassment they have caused me and my family.

On 30/10, I made an online purchase of 6 items totaling R1393. On 01/11, I paid the total amount of the purchase & my balance would have been ‘NIL'. On 5/11, I called Truworths to check on the progress of my order; only then was I informed that 3 of the 6 items were unavailable. I went back online & saw that the items were still on sale but at an increased price. I was upset that I was being told that the items were unavailable. Nevertheless, I made another purchase to replace the items that were unavailable, within the refunded amount. The next morning, Tariq from Truworths informed me that the items that were unavailable, were located & I could have them delivered. By this time, I was liaising with the Supervisor, Robin Moodaley. I insisted that he cancel my replacement order & grant me access to the 3 items at the price I saw when I purchased it. The items were sent to me but the prices were not the sale prices of my order but ‘regular' prices with added ‘delivery' charges. Robin had the charges reversed & the sale prices requested, according to ‘his' communication. But now my statement indicates a Balance of R164 that I owe Truworths & while I can accept the annual service fee of R35, I cannot understand the balance after charging me the annual service fee. I bought online, I paid for the purchase, I eventually got all the items at the sale price & a reversal of additional delivery charges, as per Robin's claim. Why then do I owe Truworths anything? I believe that if I leave this matter, others who are less fortunate will someday pay a price. I want to know how Truworths could arrive at a balance if I got my 6 items at the prices in my order & I had paid that balance even before they proceeded with putting my order together.
I wonder if the handling of my situation reflects poor understanding or a poor accounting department?
Tilly Moodley

I received an sms from no - =[protected], today 18 November 2019 at 12.06

Dear Claudette, Obesession by Calvin Klein, the classic fragrance for women. Available at selected Truworths stores only R750 for 100ml.

1. Which are you selected Stores?
2. Both Canal Walk and Somerset Mall have stock but their price scans at R795.
3. Why this false advertising via SMS?

Claudette C Hendricks
[protected]
[protected]@gmail.com

Good day
Paid and promised my goods will arrive in PE Baywest Truworths Friday the 15th November and they wasted my time as I went to fetch it Saturday and it was not there. I got an e-mail from Tauriq and sent this person another e-mail this morning and it was totally ignored again.
Your cashier at Truworths Baywest was also so rude and dismissive and when I ask her about my goods ordered she started speaking to another staff member in Afrikaans but she refused to speak to me in Afrikaans and said to me it is okay, okay what? I just about had it with this freaking bad service in South Africa. Cancel my order and refund my money now today. I will not support you any longer.
Regards
Mrs. Wait
Cell: [protected]

On Thursday 14th November, I went to Truworths Mams Mall it was around 18H20, i was in a rush because the store was about to close, I was with my 5 years old from day school. I Wanted to buy some clothes for her, my baby was so pressed, wanted to use a lu, I asked the security as there was no one on the floor, he said he is not allowed, I went to the tills & ask the lady cashier who told me she was busy & she's the only lady on the floor. I waited for her to finish so that she can help my poor 5year old to pee, but No1 came to help her, I was desperate, it was late, if I get out of the store to take my baby to the Lu, I was going to find the store closed. I jst grabbed my kids clothes & went to the Tills to pay, my baby couldn't stand straight, she was very pressed, Truworths staff did not show any remorse, they did not care, all they wanted was money, I hv asked the manager before who told me they are not allowed to offer their Lu to any one else.. Including a vulnerable child, Truworths, if you can't even offer a mere Lu to a 5years old, why are you having kiddies departments? Clearly you guys don't care about our kids. I have been to many Truworths stores, I have never seen such behavior, was it because we are blacks? I left that store very sad, thinking how can a parent do that to a mere child. Our society is so heartless, Truworths Mams Mall will never see me ever, I stay near by, I was very excited when the Store was opened because I always buy my kids clothes @ Naartjie & Earth Child. But after the service I got yesterday, I don't think I will ever set my feet in Truworths.

I bought a T-shirt from your branch in Chatsworth durban n I advised the Cashier that it's stretched he said that I should take it put it on my son and if it's stretched I should bring it back, my son tried it on and put perfume to go for a function and then we realized that it's streche around the collar . I took it to the branch and they advised that cannot help me, I don't need the money but another T-shirt . The area manage me and branch manager was so rude . If this matter that is going on for 3 weeks does not get resolved I will take this legal
[protected] Daniel

I purchased two pair of shoes cash in June 01st in Westgate, the blue pair was worn out only after wearing it for the second time, the shoes has some silk garment on top which is the one destroyed that you can't even take it for repair unlike if it was only the heel that was destroyed. obviously I didn't keep the receipt as I never thought I would have such a big disappointment of truworths product. I contacted truworths on facebook to check how they can assist me with my complain, they said unfortunately they can't help me without the proof of purchase, alternatively I went to Westgate mall where I purchased the shoes, got the same response even though I tried to provide the details on the box, so I am so unhappy that I had to spend R440 for the shoes that I ve worn twice only and my complain can't be taken into consideration because I didn't keep the receipt and even though I kept the receive everything would have been erased from the receipt. Please further investigate my matte and assist me.

Thanks,
Keitumetse Tsimane
Cell:[protected]
Email address: [protected]@gmail.com

Please give me a call on [protected]. I would like to discuss the unprofessional service from your accounts department. It is extremely rude to put the phone down on customer when they are in mid sentence especially when they called me. I would appreciate if this complaint be taken seriously and the call recording get reviewed by your management and dealt with.

the date of purchase was on the 5th of sept 2019 i purchased my shoe "rose gold blocked heel shoe" i loved the shoes, I used them for the function on the 6th of sept that was less than an hour i notice the shoes was lose and the pin and ankle strings came out of the clip it wasn't pinned in, I tried to on them in again, my cousin tried to fix out for me, well the shoe looked like it wasn't going to be fixed any way i had to purchase another pair of shoe somewhere else the to where for the day,

on the 09th of sept i went back to truworths Musgrave hoping ill change the shoe, well i spoke the black African lady at the cash desk whom wasn't welcoming and friend after i mentioned my matter, she ask the for the shoe box which i did not bring in store, and she asked for the card i purchased with whereas she had a gift slip from me, she was no friend and not promising to help, she told i have used the shoe she can't do anything about it .

she called the manager to assist. the manager greeted as she was doing banking at the back i waited for to come back to me, after 10 in she came back and she didn't hear the story from me the cashier told her

the cashier told me that the shoes would be sent to the supplier to be checked they'll phone me back to fetch the shoe, she asked for mobile my number, I wrote it on the till slip paper she handed to me and she insisted that they call me,

I have never receive their call and I am not happy about the service received from both of them,

kindly intervene I need my shoe on a very good condition as they cost R499