AliExpress
Reviews and Complaints

I have ordered 5 products recently and because there is a so called service of combined delivery all products became one package in a certain country. Therefore a new tracking number has been issued. When reached the final destination country where it supposed to be delivered, the package was sent back because address was incorrect. I opened dispute for all the items. For 2 of them I got a partial refund because AliExpress considered it was my fault for being returned. Even though I provided emails from post office and tracking information as AliExpress requested, for the other 3 items judgement was that they assumed packages were received so no refund was issued. So it doesn't matter that they became one package and the whole package was returned.

Hello, I'm a longtime customer of Ali Express recently purchased and received a product (Order Number: [protected]) but unfortunately according to the seller's description the product should make a number of actions but its not doing nothing and just the lamp on the power button flashes and the evice does do nothing, I sent a complain and a video to the seller several times but unfortunately he ignores me and does not answer. hope you find a good solution to my problem Since until this matter is resolved I do not intending to buy more products in Ali Express!

My order was for 50 pcs STC 12C5A60 microcomputers. Instead I received six pcs AU3820L. I have no idea of what a AU3820L is but I did not order those. 50 pcs of properly packaged 12C5A60 microcomputers would not even fit into such a small package. Either the seller has made a big mistake or is trying to cheat me.

Despite the seller did not replying to my complaint AliExpress found for the seller and refused to reimburse me for my loss of NZ$76.13

I have ordered 3 times bed sheets. First one was 1 bed set, second time was 2 bed sets and last time i ordered 3 bed sets from ELKA STORE. They Only sent my last order which is half of my order. I waited for months they didn't send it or gave me information or refund of my first and second orders. I sent hundreds of messages. They have the information that I didn't get them but they don't refund my money. They are telling me to get in touch with post office knowing i have no information about it i do not even know the name. Track information says "delivery canceled order returned". Which means they got my orders back. But they dont pay my money back, they dont even answer my questions properly. Neither they send my orders. I am sick and tired of having this problem for a month. I am very fond of ali exprees i like shopping from there and i am content with all products and sellers except ELKA STORE. Please help me get my money back and investigate these unprofessional people. Thank you!

on July 30 I order a fishing reel on Aliexpress from hunt house store I was told that i was going to get the delivery by august 20 never got it tracking # LY848374879CN by tracking it shows I never got it never left china then i called the seller he told me the parcel got lost A week i applied for credit with Aliexpress they denied my claim saying i got the reel and I never return All Aliexpress had to do is track the parcel and they would know i never got it and they close the claim

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I bought a fish rod from ali express and paid cash on delivery… and the product is not orginal and it is broken and they are not giving me refund they make me wait for about 2 months now… every time i contact them they say wait for 15 days wait for 5 days wait for 2 days 24hour respectively… now its 2 months since i recived the product and not solved my problem. Order details and order number i attached with the complaint

Hello, I have tried to order items twice and even made the payment twice but the payment was returned to my account both times and order cancelled. I have even ordered from credit cards of 2 different banks and both times it was the same issue. I am a loyal customer of Ali Xpress but I have never experienced such an issue. Kindly look into this matter.

Contents of device are not as stated in the advert. 3 separate device scans completed and all show different to that advertised. In addition advert shows Android 11 but reports show Android 6 made to look like 11. Photos and reports sent to Ali express through dispute which they have completely ignored and found in favour of seller.

Despite discussing with customer services and sending a large number of emails there has been no further outcome or communication.

Bought 38 pcs of USB Charger Module DC Buck step down Converter 12v 5v power supply module. I needed only 20, but the advertisement stated that for US$38.-or more the shipment would be free via SF. So we chose 38 pieces at $1.06/pcs.

After the order was placed, either AliExpress or more likely the supplier (Great IT electronic components co., LTD) changed the shipment to Fedex IP and made us charged for it.

We questioned the supplier who kept telling us that we had chosen that method and that we used "the wrong site". The supplier had a go at repeating that we did not know what we were doing and was quite arrogant.

The issue is that there are almost no recourse with AliExpress. This sort of behavior can not be reported efficiently and suppliers always get away with ripping off buyers. Supplier ratings seem also fake. We suggest not to trust these ratings at all.

The message ( confirm order) it's deceives the buyer it's supposed to be ( confirm order delivery ) so the buyer doesn't loose his right like what happened to me and the seller refused the refund of the money and delayed the delivery for 5 months without AliExpress doing anything to help, for your information i've been contacting both the seller and aliexpress, the seller is trying to reduce his losses by being unfair to the buyer and refuses the refund even though the delay is from him, and expolits the buyer ignores of the purchase policy to refuse the refund. And everytime he reply that the the purchase is going to be sent and to keep the phone near me and i've been five months waiting and till now the seller dodge and delay without supervision how can the company and site allow the sellers delaying all this period of time.

I ordered car multimedia and got it faulty.
I agreed to have them exchanged for the correct one and at their suggestion I sent them back the goods for a complaint. They promised to send the correct one.
After that I have neither money nor goods.
I have repeatedly asked for a refund or the company is constantly lying and does not want to send the goods

Hello,

I file a complaint against seller Oukitel Official Store
I placed order number [protected] on August 2
Paid immediately and so far the seller did not send the ordered item.
In my opinion, a seller should not place an order on your platform while he has no stock and send it much, very much later.
Please warn this seller and urge him to send the item as soon as possible.
Thank you

kind regards

Gerard van der Vorst

I paid for this radio by Paypal. I keep getting a letter that I have not paid:I have responded four times pointing out my payment. I have never received a letter acknowledging my inquiry. Please help. 8136541573461121

The Westport Store offered easy free return shipping label, And the Aliexpress Dispute says you don't have enough evidence when I have sent pictures, you the customer has many reasons to choose the closet is item not described, you do not have the option to click item to large or big. So now the Westport Store and the Aliexpress Dispute together giving me the Customers the back and forth with trying to return items that do not fit when the advertisement for the item clearly says easy free return shipping for any reason within 15 days of receiving the item.
And it also looks like Paypal cannot help my situation Paypal offers help with pay returning postal fees but when you send the item to China it cost double over $30.00
So I need to blow the horn loud with this complaint for Customers in the US to stop purchasing items from AliExpress they do not have good Customer Service they do not deserve your business they lie in email and chats as though they are there to help but they so easily manipulate the help to rule in there favor

Dm verity corruption. This means there is a defect not caused by me. Start up it just shuts off this Hillary refuses to issue refund ship the item back to China first then I have to wait for it to be repaired and get back to me and that is a reasonable for me to have to wait 3 or 4 without a phone. Or partial reimbursement so that I can fix it here in the United States. Alibaba is not helping humidity is not helping and the seller is raping me.

The contact seller claims the package has been send but I did not received it! The y gave me a tracking number by mail america and open a clain with them but they dont have aphone or email just a small pop up claim thing, they dont asnwer back and they dont want to refund me! Is this a hoax or freaking fake company?

Https://mailamericas.com/en/tracking?spm

bought a stereo for 280.00.
Was told this was compatible with my car.
item did not work at all after installation.
Sent them photos and videos and yet neither the seller or AliExpress helped me
15 day dispute lapsed and was told to deal with the seller direct. seller was not helpful at all. went back to aliexpress and they couldnt help me either.
dishonest sellers and not helpful

Dear Sir/Madam

I placed 1 (Order number : [protected]) 1.5month before, your website is showing since [protected] your parcel at destination office for final delivery. to date i don't received yet. Please let me know about this.
Hope for your early response & kind response.
i'm using this website since long time ist time i'm facing this problem

Regards,
Israr Ahmad
[protected]
[protected]@yahoo.com

This is ayhan.2021/5/3 ordered 2 mob. Phones. None received. For one pay back made, for other one payment not accepted. Order no:[protected]. Why one made other one not, no answer for that. Same order same reasons. Sorry to see aliexpress does things unfair. I waited for 5 months; nothing received but also lost money. Awful service

Aliexpress seller D-PHONE is not issuing my refund (Order ID: [protected]). As soon as the product (mobile phone ) arrived at the customs processing center, then held by customs and next returned to the seller (Tracking number: RB869203778SG). I would appreciate your help to resolve this matter as the seller keeps ignoring my request for a refund.
Thanks you in advance.