AliExpress
reviews and complaints

I have 4 items that were sent to Thailand over 55 days ago using Cainiao delivery and all have vanished ...now Aliexpress has the waiting time for delivery 75 days before a dispute can be lodged ...this is really poor service and from now on I will not be recommending Aliexpress on my internet forums on mechanical repairs but turning members back to Ebay for a better service and better product
order numbers
[protected]
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[protected]

Aliexpress dispute: I am another stupid Westerner conned by Aliexpress.
Order No: [protected] - $318.48
Dispute Reason: Model not as described
I have not supplied photos or other evidence as Aliexpress and the merchant have my evidence.

Aliexpress are the middle-man and enable a merchant to sell on their platform, this means Aliexpress must accept the responsibility for a merchant's misconduct.
An Aliexpress merchant supplied a product different to the advertised and purchased product, after contacting the merchant without an outcome, I raised a dispute with Aliexpress.
I provided correspondence and photographs to evidence my complaint, Aliexpress judged against my complaint, upon appeal and further evidence Aliexpress again rejected my complaint.
Aliexpress dismissed my claims even though Aliexpress did not understand my complaint; the merchant sent the wrong product and Aliexpress could not differentiate between the photos of the item on the merchant's site against my photos of the product delivered? The product delivered isn't fit for purpose. From my photos; the difference between the correct and wrongly supplied product is obvious.
Aliexpress doesn't understand the complaint nor contact the merchant, yet can make a judgement in favour of the merchant's wrongly supplied product, how does that work?
Deliberately; Aliexpress make it difficult to raise an issue as is to navigate their site; Aliexpress make a judgement without actually understanding the complaint nor contacting the merchant? I can understand why a customer would give up on pursuing the correct outcome, even though the Aliexpress judgement is unfair and unreasonable.
Bizarrely, Aliexpress make the following statements: "we can not judge the problem." And; "the message history will not be accepted" (Aliexpress does accept the messages between the Customer and the merchant evidencing a problem). And; "the evidence you provided is regarded as invalid eventually." And; "After checking, I find your dispute has been closed with 0 refund because you didn't provide valid evidence". And upon my appeal; "You got only one chance to appeal your dispute, please submit this form with actual reason and valid evidence." And; "You and the seller did not reach an agreement. The refund amount will be based on the previous solution." (the merchant disregards the problem and this is sufficient grounds for Aliexpress to dismiss and rule in the merchant's favour?). And; "Please take easy that AliExpress will handle for you even if seller refuse to refund you after goods is returned." The Aliexpress solution is, at our expense we return the wrongly supplied product and the merchant would refund my purchase, I return the product and pay the return shipping, but the product is never refunded, that's a great Lose/Lose scenario.

I need my refund please. My order never came. no order recorded. Shop cancellec order, so where is my refund? I have asked many times but my order cannot be found. However I have a record of it. The sellar said oder cancelled. Order is: 2.4G Glider Airplane RC Plane Drone Frsky 200m Detachable Wing Structure Reinforced Concrete Aircraft Kit Kids Toy for Children Total: US $63.2, Order no. [protected] Your tracking number: QP031639178GB

Please let me have a refund. Conrad Helft

Order no. [protected]

Your tracking number: QP031639178GB

I think maybe you have mistaken a previous order for a more updated one. US $63.2 [protected] Your tracking number: QP031639178GB. Please look into this and let me have a refund. Conrad

This order I have received. WLToys WL F959 SKY KING R/C Helicopter Spare Parts Accessories

I am complaining about a refund of 211.06 USD from PAGANI OFFICIAL STORE, which they yet not settled.
When we first approached them about this, they wrote to us that they have credited the money to the credit card we used to purchase the item on behalf of our client, but when we checked with our bank statement and also contacted Lloyds bank in the UK, we found no payment from PAGANI OFFICIAL STORE. We have exercised patience long enough in this matter and just recently we decided to remind them about this refund and realized they have even changed their name to Trendy Men's Watch perhaps, to avoid paying us. This is fraud and we demand our money from this PAGANI WATCH store as it is not a good reputation for Aliexpress. Please can we have someone to look into this case ASAP. Should you need more information about this, please contact us. Thank you.

Good Day,

I have purchased parcels 3 times from through AliExpress and have not received any of them.

Order number [protected] March 2020 Tracking #RB926815395SG
Order number [protected] March 2020 Tracking #RB927034427SG
Singapore post have advised they have not received these parcels, they did not leave the China warehouse.

Order number [protected] October 2020 Track #LP00410056507470
DHL have advised they cannot find that number in their system and their this does not match any of their regular tracking numbers.

I would be most grateful for you assistance as I cannot just accept just throwing $121, 73 down the drain.

Kind Regards,
Tracy Edwards

The phone is not as described by seller. The specifications of the phone are different and very inferior. The memory is much less at only 1.3gb. I have sent evidence but this has been ignored. AliExpress asked for evidence of what is shown on the phone, however what is shown on the phone is false according to test apps and Google apps. Without sending the phone back I can't prove my case. I would have to pay the shipping cost which is probably more than the phone is worth.

Made a purchase from your establishment did not receive it they shipped it out I did not choose a shippers they did. Shipping number is 813-[protected]-6 5612 they never sent me my product i'm still waiting they won't respond back to me I sent him several messages asking about it no one's responded back.

I have order seller not chipped I cancel the order but fund mot received untill now
[protected]

meshmar hagvoul, 5/7, 7831, qiryat shemona
IL
I live in Sydney Australia I've bee in Getting order confirmation for things I haven't ordered and delivered to above address I need all
Orders under joumana fares cancelled

https://trade.aliexpress.com/order_detail.htm?orderId=8135480588022481&edm_click_module=body&tracelog=rowan&rowan_id1=buyerPayOnlineSuccessToBuyerV2_1_ar_SA_2021-07-17&rowan_msg_id=2481813548058802$d28a2f0396c342b0bee958f831858f06&ck=in_edm_other

Hello i ha e ordered a product, and failed in delievery. Then i ask seller for payment refund and they just ignore me and aske me to dispute. I csnt dispute its over 15 days since the delievere took 4 weeks and never arrived. Very bad!

Hello I am from Mauritius

I received my products recently after 6 months waiting because of pandemic our borders were closed.

Meanwhile I had no choice than to ask for refund to all sellers.

Now my account has been disactivated and I cannot order anymore.

I am willing to contact sellers to pay back items received too.

How can you help me please to reactivate my account?

Thank you for your help.

Received four lightbowl toilet lights from company yy006 order no
[protected] one had part of the battery case missing the others switch on but will not switch off automatically. These lights are unable to be used. Dialogue withyy006 was commenced shortly after delivery but has now expired on 15 days without resolution. Disapointing as these took an extraordinary time to deliver and do not work. This company yy006 does not appear to be able to resolve this satisfactorily. I have become angry with the continuous evasive messages to me. Please can you assist?

Bonjour, je n'ai jamais reçu le produit suivant:
Housse porte-feuille, porte-cartes, coque de téléphone pour WIKO View 4.
Order ID [protected]
Merci de me l'envoyer ou de me le rembourser.
Josiane Borloz
Avenue des Alpes 41
1820 Montreux CH
[protected]@yahoo.fr

I bought a media device for my car from Aliexpress on 22/5/2021 but till now I have been expecting it to arrive. tracking number says was delivered successfully but a confirmation letter I got from the local post saying that the parcel was delivered to flat1 while my address is flat2.
I have informed Aliexpress several times that I haven't received my parcel and claimed for refund but was rejected.after I received the letter from the post I made appeal twice, but the system doesn't allow me to attach the letter. I have made numerous chat with agents and they promised they have attached the letter to my appeal but again Aliexpress response was I didn't have evidence. it seems either the letter is not attached to my appeal or Aliexpress ignoring deliberately
I want my money to be refunded asap.

Tracking number QFLCN2021168996YQ.
Email received from Ali Express order delivery has expired you can start dispute procudure.
Order show goods delivered and signed for no way to raise a dispute.
Contacted seller they cannot help.
Used tracking number in tracking system goods have not left China.
I am totally confused I think the seller could also be confused. Please advise?

Hi
Am complaint regarding order with Beauty Lueen. promised a refund as their product was sub standard which they also agreed. Promised a refund not had it. I raised this with you to help resolved but hadn't. Blocked me on Their site, won't pick calls from me. This dishonest trading they should be allowed not. See attach promised refund.

I am unable to log into my account to pay for two items I wish to purchase.
I have changed my password but I think that the email address is incorrect
please could I have instructions to reset my account.
I have purchased goods before without any problems so I am at a loss to what has happened to my account,

I have some complains about the delivery of the goods froms supplier managed by Aliexpress (the orders has been submitted to Aliexpress). I tried by all means to complain about this and it is impossible to contact Aliexpress:

The emails I found in Internet ([protected]@aliexpress.com, [protected]@cainiao.com, etc) don't exists

I sent a letter to the official address of Aliexpress (969 West Wen Yi Road,
Yu Hang District, Hangzhou 311121, China) didn't accept the letter

The chat available in the Aliexpress portal it is an automatic answer system. It cannot dela with the type of problems I have (googs local delivery)

After that, I can imagine tha Aliexpress is a phontam company that does not exists.

The product was purchased on 19th Dec 2020 but it was never received. Aliexpress released the payment to the seller without any right and now after almost 7 months the seller is not even replying to my messages. I asked the seller whether to send me a new order or to give a full refund