AliExpress
Reviews and Complaints

Dear Aliexpress,

I am request you to forward this matter to a Supervisor or Manager for further review and action please.

I have been a loyal customer of yours for many years, I have never encountered this much frustration in my life, can you please help me sort this out as soon as possible.

Regarding the order below (order id: [protected]):

I purchased these headlights for $467.95 AUD, and they are faulty, completely defective and cannot be used, a screenshot is attached.

I also paid $300AUD for mechanical labour to install, then uninstall, then install and uninstall again (4 times) as per the seller's instructions, out of which only $150 had receipt (attached), the other $150 I did NOT get a receipt because it was cash.

In my refund request, I asked for $300AUD to cover my labour, I was still trying to get the headlights to work, but unfortunately they cannot be used, I have taken the headlights to all of the mechanics in Melbourne, every mechanic is saying the headlights are FAULTY.

You have only refunded me $300AUD - this ONLY covers the labour cost of the installation, I had to pay more to get my original headlights installed back in because the LED ones were faulty.

I need you to help me Return the product back to the Seller and please provide me the full refund of additional $467.95 AUD as refund for the price I paid for this faulty product please, the $300AUD you refunded me was to cover the mechanic labour cost ONLY.

Please put yourself in my situation - think about it? If you bought headlights for $467 and another $300 for installation, you would want to get the total $767 refunded back right? This is basic consumer guarantee, otherwise you lost ALOT of money for nothing?

Please send this request to your Manager and call me if you need any additional information please, my mobile number is +[protected].

You can refund the $467.95 AUD back to my credit card, and I can send the headlights back to the Seller.

Thank you for your time.

Scott Wang
Email: scott.other.[protected]@gmail.com
Mobile: +[protected]

TO whom it may concern,

I've bought a tablet on Aliexpress, and I received a broken device.

Order ID: [protected], Order time & date: 13:32 Jun. 25 2018

I have sent succesfully to the repair. The tablet came back from service was again broken from start.
Warranty information:

https://aristote.allianz-assistance.com/eclaim/aliexpress/ui/en/
Subscription number: [protected]
email: adam.[protected]@gmail.com

Event I want to submit to warranty, currently I have no possibility of making a new entry in service:
https://aristote.allianz-assistance.com/eclaim/aliexpress/ui/en/

Basically it got stuck in Allianz in message "The IMEI / Serial number entered is not correct or valid. Please make sure that you entered the 15 numeric digits of your device's IMEI or the 16 alpha numeric digits of your device's Serial number."

I cannot edit the form anyhow as it is read-only form.

Attaching a move link that shows up the problem of the system:
https://mega.nz/#!h84GBICS!VIZTViEb_h9iVZRolEOX6WJtngN1Vv2KFAUPOuKSRIQ

I wrote many, many, many (...) emails to [protected]@allianz.com, and [protected]@allianz.com but they are basically ignoring me. Their behaviour seems as definitely as an intentionall will of ignoring/cheating.
They answer with artifical politeness, but seem not understanding the issue at all. They keep me this situation for months!

Please help!

Adam.

Order number: [protected]
Dat of incident: ± 2018-11-08
I ordered and T-shirt in a black color. But received this in a white color.

Then the company asked to send a photo as proof. I did this immediately. And then it became sil.

And then it became very quiet on the seller's side. I did not receive a response afterwards.

I do not want a refund but I want the black T-shirt I ordered.

Attached a photo of the "white" T-shirt and the chat with the seller.

Hi, I have ordered by AliExpress from this seller - XQ Sanitary Ware Store a "Xueqin Bath Shower Faucets Water Wall Mounted Thermostatic Valve Mixer Faucet Tap". But the seller is NOT correct. After payment 37.70$ and shipment 5.75$, the seller didn't send the order, but wanted to add another 7$ more for the shipment. BE CARREFUL WITH THIS STORE - XQ Sanitary Ware Store. THEY ARE NOT CORRECT SELLER.

I am regular customer! and I send many family and friends to shop on Ali Express BUT...

I recently bought 2 dolls from Happy Cow Store advertised as bratz dolls
these are fakes
I collect REAL bratz dolls not fakes
see photos of the genuine bratz and the fake sold to me
it is illegal to sell fake bratz dolls
bratz dolls have hard heads not soft and the doll sold to me has a very soft head, and no original bratz stamp on her back.
fake doll does have copy of the same MGA stamp on neck and this is also illegal to copy logo
please give me full refund
very sad - I might not shop again with you.
thank you
Angela

BUCK RED Wood Handle Folding Knife Brush Finish Pocket Knife With Leather Sheaths For Camping Price: US $18.50 / piece

I bought this knife mainly because it had very nice leather holster.

The knife arrived today without any holster. There is no pinto keep it on the belt.

I would like get the holster too since i have paid for it.
I am a regular client of AliExpress. There is also somethin wrong with my client system because i cannot get in and You do not send me a new password allthoug i apply fo it.

Few months ago I purchased three tops from ali express. Two of them reached. But the third one is not, it's been a long time since then. And I've tried my best to contact the customer services but they didn't really do anything. I asked them for refunding but they didn't. I'm really disappointed and you cannot just eat my money this is not done. I want my money back please.

Hi I bought 2 pairs of boots 1 pair of trainers 2 tracksuits 1 which is requiring payment at the post office in Scotland none of this stuff fits me it's all too small now someone in aliexpress has closed my account as I have disputes going on and I can't get contact any1 customer service is a disgrace every time I tryn contact someone I can't log in to my account now they have asked me to return items to china why don't they organise a courier to collect them from me in Scotland or just give me a refund.

It's now 5 months since I ordered from AliExpress and I've been to live chart with few customer service providers including Chloe. I am requesting a refund on all my orders as they are not traceable and I am bitter because I'm running a business. Following are orders and dates
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

May I have my REFUND please 😡😡😡

The Company "Legal Name" is "ALIBABA INC." and "ALIEXPRESS".

I cannot understand why the Complaints Board is refusing to allow the use of the Companies Legal Name.

* BEWARE THIS COMMUNIST CHINA SCAM OPERATION WILL RIP YOU OFF *

Disgusting communist China scam operation.

Seller sent item COD after receiving prepaid full payment for shipping and handling from me.

Seller then agreed to refund me $11 USD, but did not send me the $$.

Customer Service creates delays and is completely useless.

No Customer Service. No Dispute Resolution.

ALIEXPRESS Chat operator claimed she did not have any manager. ALIEXPRESS Chat operator claimed she did not know the name of the company that she works for.

ALIEXPRESS Phone Number NOT WORKING.

ALIEXPRESS Fax Number NOT WORKING.

ALIEXPRESS E-mail Addresses NOT WORKING.

I filed a Chargeback Dispute with my Credit Card Company.

I filed a Formal Complaint with the Executive Office. They will ignore it.

No Buyer Protection at ALIBABA INC.

No Buyer Protection at ALIEXPRESS.

DO NOT SHOP AT ALIBABA INC. or ALIEXPRESS!

i am from India. I am complaining after 60 days of ordered.the 'yanwen mail service ' doesn't have minimum responsibility to manage their customers giving track info correctly.i am still waiting after two months of ordering goods, this is not a jokes apart.

this is the '[protected]' one of my order number.there are more than 10 types of different products from the 5 different sellers- because every item is stuck in their way, nothing is traceable.

the worst experience ever dealing with aliexp after 3 years later. i don't know why the goods are getting late then usual that should be rectified by the aliexp. ASAP. i have read peoples are waiting from 3 months after placing their order, sellers are advising to create dispute.
please do something...

Issues with JueJue Toyshop Store: order number [protected]

https://www.aliexpress.com/store/2344221?spm=2114.10010108.0.0.3f3e603c1sQzpW

I ordered three products from JueJue Toy store. There were products this store did not have. They found the products I wanted and agreed the total charge would be $130. Since we saw that they were willing to give us discounts, so we asked them if they have other products [thus, they would earn a bit less for each products, but could sold out more to us].

Then Jue Jue Toy responded with the other products we wanted, but their prices were 1.5 to 2 times more than the standard prices. We immediately knew that they were not willing to give us discounts but to make up the discounts they promised by raising the other product prices on us. …

Long story short…. We wanted to cancel the products because Jue Jue toy refused to adjust the price down to $130 and tried to delayed shipment; plus we then in fact did not need those 3 products anymore as we already purchased other products from other sellers. But since they sent us an apologize message (as below). So I paid for $191.5 as instructed by JueJue Toy, so they could adjust the price down to $130. Pls see below cut and pasted messages.

Beside they did not adjust the price, they also provided a fake ePacked tracking number of LY865993761CN. And told me that in order to get the refund of [$61.5], I need to file a dispute after I received the items. I was very angry and contacted Aliexpress immedately……. It is another time consuming process…..finally Aliexpres refunded me the $191.5 (after my credit card refunded me), not JueJue Toy.

The JueJue Toy owner caused me lots of frustration and anger. I have nights of insomnia which directly caused me to have hundred dollars loss, a test need to be postponed for half a year and some hours loss to go after Aliexpress and credit card companies for refund/dispute. Even today is holiday, I still need to spend time to write up my bad experience with Jue Jue store to warn others not to follow my path. I am still very angry, even I got the money back from my credit card company.

Note: After I got into trouble with an almost 5 stars seller (with 2445 followers) and tried to get back my money; I found out that Aliexpress protects themselves and favors their sellers, rather than the buyers as said by other complaints. It is true. If I had read those complaints, I would not have purchased items from Aliexpress.

If it was not b/c I also filed a dispute with my credit card company, I think it should have taken even longer to get back my refund. On the other hands, I do believe that there are nice Aliexpress team members and honest sellers. But you have to take risks, because Jue Jue toy has high rating.

From this experience, I would not recommend any of my friends to purchase items from Aliexpress. But I don't think Aliexpress care about losing 20-30 customers as they are doing such a big global business. AE gives no consequences to the bad sellers. If you ask for refund even you don't receive the products and seller trick consumers by raising the price, both AE and sellers will drain your time and energy.

One more thing is: not until the buyer received the products, sellers don't get the money from Aliexpress. Our credit cards paid directly to Aliexpress. But since Aliexpress really want to protect their sellers, so Jue Jue toy said they refunded me the money. Jue Jue toy from the beginning did not refund me any money at all.
After I paid the $191.5, JueJue Toy attempted to trick me to cancel that 1st order and placed another order. So they could double charge me and not shipping me both orders. Of course, I did not know all these deceive until the very last.

Finally I don't see anyway I can put my bad experience with JueJue Joy as reviews on Aliexpress at all. I don't know why. No wonder Jue Jue store owner could do whatever they want. Good luck.
_
Below are the last part of conversation between me and the the seller.
________________________________________________
lianjun gong 18/11/02 19:59
Dear buyer, we have refund you, the money will arrived you in 1-5 days, due to we promise you the price of $130. we need refund you $190 first, so that you can place an order again and we will change the price to $130, and send you the products, thank you
When did you refund me the money?

Me 18/11/02 19:55
I contacted my credit card company. No money refunded.
The tracking number you provide does not exist. LY865993761CN. Can you tell me where is the package? I don't think you send me the package at all.

lianjun gong 18/11/02 01:30
Hello Aliexpress Shopper
Thank you for your order. We have sent the order to you, you will receive the item in 45-60 days. If there is any problem when you received it, please feel free to contact us.I'll handle it for you.
Or you are satisfied with our products, please give us a positive feedback and enclose a beautiful picture so that more people will like it.
Thanks and Best Regards

lianjun gong 18/11/01 18:36
Dear buyer, we have refund you in this case, you can place an order again, we will change the price for you to $130, thank you

Me 18/10/18 18:42
Why do I need to open a dispute with you after I receive the items? I don't understand
can you explain?

lianjun gong 18/10/18 18:39
Dear buyer, due to the shipping time arrived, we have to send it out, in this case, you can open a dispute and we will refund you when you received the items, thank you

Me 18/10/18 18:34
Hi Ms. Gong
I see that you already shipped out the three products.
Please do keep your promise and adjust the price back to $130.
Thanks
Buyer.

Me 18/10/18 06:06
Hi Ms. Gong,
For now, those are the three products we want. Please go ahead and adjust the price to $130..
Thanks
Buyers

lianjun gong 18/10/17 19:35
Thank you so much for your understanding. We promise you the price is $130, and we also will do that, Or you can cancel this order now and place an other order, let me change the price to $130 for you, and then you pay for it to save the $60. Could you please tell us your thoughts? thank you

Me 18/10/17 19:11
No need fast delivery. Want to save shipping cost on your side because you and your co-workers are kindly giving us discounts on the 3 products. epackage is fine.

But please remember to provide tracking number + LED light XB 01202 + all the figures for the winter village.
Thanks
Buyers

Me 18/10/17 19:08
Hi Ms. Gong
I do believe that you are sincere and already give me the lowest price on the 3 products (XB 0202/LED +hospital + winter village) comparing to other sellers. And we were very happy with the first order from you.

But this time you need to promise me that you won't raise the price. It has to be $130, the price we already agreed on. Then we will purchase the three products from you. OKAY?
Buyers

lianjun gong 18/10/17 07:49
Dear buyer, I am sorry that I was disappointed you,
first, I need to explain to you for the delay shipment due to I was took a few days off, and just back to the work today, and already to ship your order in 1 day.
Second, as we talk for a long time, I have shown you our greatest sincerity, giving you the lowest price for all products, and paying for the freight for you. There is not much profit in the middle. Just want to make a friends with you.
And the truth is I can not change the price after the payment has been approved, it is same to all buyers. If you want a discount, just place an order, and pay for it after we change the price, We also can give you the price $130 we talked, as the last order we have sent your all products and gifts you requested, so thank you for your understanding.
Last, if you don't want the items you can cancel it, or you can place another order, and do not pay for it, let me change the price first and I will also send you by the fast delivery ways that you can get it sooner. We just want to show the greatest sincerity to you, thank you for your understanding.

My AliExpress account is [protected]@gmail.com

I've purchased 3 orders from Alikafeii Trading Co., Ltd. and all orders have problems:

Order [protected] - Seller asking for extra 24USD for changing the shipping method but I refused to pay and it was shipped to a wrong country.

https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=GE309657631CN

From Guangzhou-Baiyun, China to Merignac, France instead of Philippines.

Order [protected] - Seller asking for extra 30USD for changing the shipping method again, I refused, the seller never ship the item.

Order [protected] - Seller claimed that the package have been returned to them and asking extra $5 for resend.

OK there are 2 orders : [protected] and [protected]... you now :

Thank you for your mail but I have to say that I am very disappointed with your actions. After a month I received the ordered parts and found out, that they do not fit in my car. Reason.. was bad selection of the model because your experts do not keep the VIN number as straightforward. and send to me strengthened messages, (we need yours car part//to send to as).. But I need my car daily... You see?, it seems to me that they do not anderstud my reasons. So please, after a month of writing, be so kindly and credit my account when I am sending you all thet wrong carparts absolutely unusefull/not usable back to you factory…, Thank you for understanding my problems.. ok?

Hi,

Order number: [protected] I purchased a phone from this provider. The seller sent me a phone that was not working correctly, i contacted them to change the phone and they asked me to send it back over, when i sent it back i used registered posting. Which showed that they received and signed it but at first they denied receiving the phone. Then they agreed that they received it and will sent it back but didn't send it back and blocked me from contacting them. I just want a brand new phone or my cash back! This is unacceptable and very unprofessional.

I HAVE ALL THE TEXT MESSAGES AND POSTAGE DOCUMENTS.

Regards

Order number: [protected]

I have done this order and supplier ask me to cancel the order and select "other reason" as a reason for cancellation.

"Dear buyers,
As a good seller, I must honestly tell you that I do not want to give you a false shipment, because our suppliers inform us that this goods is not produced, please cancel the order, we refund your money to you Caused by the troubled, I expressed deep regret, hope you can get your understanding.
you can cancel the order, and pls choose the course "other reason". So that we could make a full refund to you ASAP. Thanks
Have a nice day"

though they tell the supplier is not providing this product, it is still available in website.

Please see the attachement and advice me what to do.

I purchased a tablet from the official HUION store. They demanded I send $50 extra for shipping. Obviously I did not want to pay that much more and tried to cancel my order. However they uploaded a fake tracking number and claimed the item was already shipped so cancellation was no longer an option. They have both my tablet and my money and refuse to send anything unless I pay them more money. Totally unacceptable and I think AliExpress should stop promoting these con-artists.

I have placed a oeder on 11.11. A d today 19th the seller sends me a message saying this product is out of stock.. and not only that the seller say mr to cancel the order and select the reason other instead of product out of stock... how can the seller say this. And after 8 days of order. And I am a diamond buyer I am shopping in aliexpress for the past 4 years a d this has happened a lot to mee. And sellers will not except the order cancellation if buyer do not select the option other to cancel the order . . What is the situation of the buyer if sellers have so power on everything?

Hello I have a bought a scan tool from this company they have supplied me with a tracking number from DHL and it has not moved an inch I have tried to contact them on numerous occasions but they told me about customs can aliexpress help. Here is their tracking number, they firstly provided a wrong one.
This is the correct tracking number [protected]

I've got a problem. After confirm of order Seller wrote to me, that i have to pay more for shipment and sent me a link to his action. He told me that if i want to get item that i bought i have to by five think from his link.
I try to cancel order (reason : Seller changed item price) but Seller declined it two times. I hope that you can help me with this case.