AliExpress
Reviews and Complaints

I'm disappointed in aliexpress On the 17 October 2017 I made an order, according to the description of the article the delivery time was between 7 to 15 days by dhl .
Unfortunately I had never received anything, I contacted dhl, they asked me to contact the post office what I did, they told me that the package is returned to the sender because it does not comply with their terms and conditions (no customs documents example the invoice) .
I contacted the seller asking him to send me another package, he answered me that he has not yet received the package .
So what will I do?
best regards.

I ordered a musicbox and it never received me. The box was sent by Silna Tang via Aliexpress. He or she promissed me to give me my money back, but I never hear from him or her again. I keep sending mails, but I don't get an answer. I only get commercial mails, but never an answer. Last time I heard anything was in october. I sent messages on november 13th, november 23th, december 11th en 12th, december 15th and today january 5th.
Hereby a piece of the messages:

Hello Silna Tang,

I have sent several messages and I asked to give me my money back. I didn't get any answer of you. I still want my money back as promised on aliexpress. Me
18/01/05 02:21

Can you please answer my question?Me
17/12/15 03:14

Full Refund
if you don't receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

Me
17/12/12 02:22

I asked you two times to send me my money back and I still haven't got an answer from you. Can you please give me my money back? And please answer my message so I know you're still there.Me
17/12/11 01:07

I ordered a musicbox, but it seems this order will never reach me. I want to ask you to get me my money back.
Do you have my bankaccountnumber?Me
17/11/23 09:46

Silna Tang
17/11/23 03:32 Are You ready get some gifts for your friends, relatives On Christmas day, New Year, Birthday ? Come on ! Some Amazing gifts are waiting for you, Please enter this link :

https://www.aliexpress.com/store/sale-items/2405037.html?spm=2114.12010609.8148355.18.3c810bdeaVSt15&origin=n&SortType=orders_desc&promotionType=sale

I have connected to aliexpress before 1 month, I think that they give cheap things. so I bought a smartwatch having price $42.15, but after half an hour I cancelled my order and they said that my amount is credited to my account in 20 buisness days. After that I contacted many of times and on every chat they told me next date. Then after 2 months they give me a ARN numberand told that my amount is credited to my account and I have to contact to my bank and asked them about refund using ARN number. When I contact to my bank, they said that it is wrong ARN number. And now what can I do, I have lost my money.

I ordered a airbrush kit months ago, and it never showed up, so after a long story I was told I would be refunded, and now months later I still don't have the refund. When I go look it just says processing and again it's been months. And 65 use isn't pocket change. I want my money simple as that. On the attached images you will see the product I ordered, the dates I ordered it as well as the dates the refund started and never finished

Order number: [protected]
Aliexpress to steal. the seller prepared fraudulent videos for a product that I returned. They did not give me $ 77.
seller 16 usd. he wants. but aliexpress cut all my money. extremely unhappy and sorry. :(

I have order an IPhone, 2 jumpsuits for women, And one outfit for a man. I had them sent to my address that I was living at the time but in process of waiting for my packages we moved. Also I went to my local USPS. Office and the packages were not there. I have bought them and not receive them. I feel like I have been hijacked by AliExpress. And I need my refund.

Seller is: Ericxon Store

Product: Powerbank (url: https://tr.aliexpress.com/store/product/20000-mah-G-Bankas-Harici-Pil-h-zl-arj-ift-USB-LCD-Powerbank-Xiaomi-Tablet-PC/3209018_32836413276.html?spm=a2g10.12010617.0.0.5e44e9f1hLWyA7)

Problem: Seller necer replied my messages and products were not as described. Aliexpress management did nothing and released money to seller. The seller knows no language.

I bought a 2000 W Car Inverter DC 12 V to AC 220 V Power Inverter Charger (order [protected]). I opened the package once it was delivered and connected to the car, to see how it is operating. At that time I noticed that the product was not operating and there was no 220 V power output. Then I checked the product with different cars and also in a workshop, connected to an accumulater and measured the output with the device. It never worked.

Although I have bought several items from Aliexpress, this was my first experience with an item that didn't work. Therefore I raised a dispute asked for a refund and proposed return of the item. Aliexpress requested video evidence and I uploaded evidence video taken in the workshop the other day. I also replied the team with e-mail, attaching the video evidence of my problem.

Before the deadline for submitting the video evidence, Aliexpress told me that they will refund me 0 USD and asked me not to return the item. I was expecting at least a proposal for replacement. Of course I objected their decision and appealed it.

Aliexpress rejected my appeal claiming that "we found there's no detailed evidence for the problem you mentioned when our Case Management Specialist handled this case. Besides, there is no video from you can prove the quality problems as well. As you know, it is hard for dispute team to help our buyers if the evidence is not supported. That's why we reminded you to provide the detailed evidence to verify your claim in the mail."

From these I understand that AliExpress wants us to go to China with the defective item to prove our problem. Such an approach and procedures of Aliexpress is against to ethical commercial practices.

I had the worst experiences shopping on AliExpress.com/Alibaba.com. The first case was regarding an item that I purchased and the seller sent me the wrong product. I opened a dispute and requested to return the product for a full refund, but AliExpress offered me two options that did not make any sense.
The first option was to keep the item plus 1% of the item cost.
The second option was to ship the item at my own expense then they were going to return a partial of my payment which didn't make any sense.
They closed the case completely after 15 days leaving me with a product that I had no need for.

The Second experience was the fact that I purchased an item from a seller and I never received the package. I opened a case, but AliExpress never stepped in to help and I ended up losing all my money.

Although their websites do provide some items that are rare to find online, it isn't worth the risk of losing your hard earn money, because AliExpress/Alibaba are fraudulent themselves and support their own Chinese sellers. So to prevent any chaos, do yourself a favor by keeping away from these 2 scandalous websites.

Rating: 0 % with 1 votes
Hello
My name is philo ubbu. I used a credit card of a family Joe ubbu as he gave me the card. Months later the seller collected the money from the card. He wasn't sure who did the ordering and told the bank about it. The bank contacted aliexpress and i think the money wasn't paid. I contacted the bank after the seller contacted me and the bank has refunded the money back to the seller because i had a chat with the seller. After that time I was able to make orders using aliexpress and using my bank card. Recently I tried to order chain for someone using his credit card(Joe ubbu) but in my account n it was declined. I used my card it was also declined saying due to activities in the account. Please I need this matter resolve
Because I need to make purchase, I had to use someone else account to order what I wanted.
Regards
Philo ubbu

Hello
My name is philo ubbu. I used a credit card of a family Joe ubbu as he gave me the card. Months later the seller collected the money from the card. He wasn't sure who did the ordering and told the bank about it. The bank contacted aliexpress and i think the money wasn't paid. I contacted the bank after the seller contacted me and the bank has refunded the money back to the seller because i had a chat with the seller. After that time I was able to make orders using aliexpress and using my bank card. Recently I tried to order chain for someone using his credit card(Joe ubbu) but in my account n it was declined. I used my card it was also declined saying due to activities in the account. Please I need this matter resolve
Because I need to make purchase, I had to use someone else account to order what I wanted.
Regards
Philo ubbu

To whom it may concern.

Can you please assist with order [protected], the following tracking number [protected] it does not exist according to my post office and they are unable to track the parcel. I bought sunglasses from the shop called MEYOU around July/August 2017 through Aliexpress. After receiving the email that the parcel has arrived in my country, I went to my nearest office to get the parcel, the post office tellers tried to track the parcel only to find out that the tracking number that Aliexpress/seller provided to me is incorrect. I tried so many times to explain to the seller what is happening. The seller keept on telling me that """hello dear order amount less than 5 dollors ，all choose China Post Ordinary Small Packet Plus，not register and abroad information hope you understand thank you""" Or to check my parcel to the nearest post office. Even if I have explained my tracking number issue to the seller. The I decided to ask customer care to intervene but still no assistance they keep telling me open disput yethe they already closed the order without me confirming or leave feedback. And now I need my refund back or they must resend the parcel with the correct tracking number coz I paid for the parcel. I need fair service since it is not my fault. I thinknow Aliexpress now they are having crook as sellers so please check before they do this to other customers coz it hurts and frustrating.

 

Order # [protected] from Jieyang Cutlery Store
THE WAY I WAS TREATED
To Kelly Kong,
You did not answer at all. This is outrageous.
Maybe the Aliexpress system doesn´t allow me to open a dispute, because time elapsed until it became clear your product is defective. So I will have to sue you and give a corresponding feedback about your company. Why would you want that, instead of taking the correct action.
To Kelly Kong,
You can consult with your boss, or your boss´boss, but please don´t delay your answer, it is a very simple request for a refund of payment for a defective product.
From Kelly Kong
as this problem I need check with my boss and then tell you.
To Kelly Kong,
I am 74 years old and for my whole life I have used stainless steel cutlery, and washed the cutlery exactly the same way, and lived far from the sea. I HAVE NEVER HAD this problem with other cutlery.
From Kelly Kong
how do you use this cutlery? if the cutlery touch the salty, or you live near the sea?
To Kelly Kong
The cutlery set you sent us IS NOT MANUFACTURED IN STAINLESS STEEL. As you can see in the attached photo, we have now this rust stains in almost all the pieces.
We are ready to resend it to you at your expense and have our payment returned.

i had placed a order of 6 products through aliexpress, the cart total was 720INR but as i had a aliexpress coupon i applied it and after discount the total amount deducted from my bank account was 500INR. The amount was deducted but as only 2 products out of the six were dispatched i contacted the sellers of the respective sellers but they told me they haven't received any confirmation from aliexpress about the payment on the products and because of which the sellers are not packing & dispatching the products.

I am noting down all the order id's down to which the amount is deducted but is not dispatched.
order ID: [protected]
order ID: [protected]
order ID: [protected]
order ID: [protected]

YOU CAN CONTACT ME ON THE FOLLOWING EMAIL ID FOR THE STATUS ON THIS ISSUE: [protected]@gmail.com

Expecting a quick and effective response on this issue

Regard's
Bhavya Poojari

Hello, order placed 30th Oct. containing Christmas presents. After checking the delivery status I notice no further movement. I decide to contact the seller for more information but am not receiving a reply. I have tried contacting the seller, 7 times infact and have not received any reply. I need to ensure my items will be delivered before Xmas. If the seller contacted and me and there is a problem, I would have had enough time to make other arrangements. It's obvious there is a problem otherwise the seller would contact me. I need to know what the problem is and I need your urgent assistance. Rgds Sue ( susan.[protected]@dhl.com )

Hi,

I ordered a lighter a while ago and it arrived as a DOA(Dead on Arival) I contacted FantasyMall and they promised to send a new one, after months of waiting I still did not receive a replacement.

I Have asked 3 weeks ago for a full refund, they were not able to refund back on my credit card and required a paypal account, as per request I created this and provided FantasyMall will my details. Meanwhile they have removed the product from their store. 2 weeks have passed and I still have not received my refund of 3, 03 Euro,

With this e-mail I would like to file a official compliant against FantasyMall and want to have my money a.s.a.p whole is has taken almost 5 months. I have all the communication stored with for this item if required.

If no action will me taken I will stop using AliExpress as I expect that you only select trustworthy customers.

Looking forward to your response.

To whom it my have concern,
I am writing to you because some time ago I have ordered an item from Aliexpress website from
LHLYSGS seller (Order Number: [protected]). I have received only one staff. I would like to return my money for the lost or not sent item, but the seller is not refunding me money. Could you please solve this problem? Find attached our conversation print screen.

Kind regards,
ES

Dear Sir/ Madam,

I was really sorry to say that i had purchased two items on same date from your online shop and i had got one product after few days from date of order but for another product i have been waiting for a long since order period. Each day while i track my order its shows the same message.

Considering the above details will you please give feedback regarding when i can get the product ?

Tracking number:
S000019513741
Logistics company:
4PX Singapore Post OM Pro
Shipment time:
[protected]:02:10
Order information
Order number:
[protected]
Shop name:
rongyidianzi Store
Receiver address:
House-77/A, ROAD-14, BLOCK-B, LIFT-2
PACIFIC DESIGN, DHAKA, NONE, Bangladesh Rinku Saha [protected]

Hi Team,

Subject: Need refund for the Order Number: [protected]

I am Kapil Kuriakose from Trivandrum, Kerala, India.
I have ordered a Junsun H7 DVR via Aliexpress and it got delivered to me (Kerala, India) On 2017.08.25.

When I started using it, I noticed that the memory is not getting auto rewritten. Means when my 32 GB card is full, it won't be auto written with latest recording instead its showing "Storage is full" and Nothing will get recorded there after.

But in the product description, it shows Loop Recording feature is there. [Screen shot attached]

I contacted customer support (Name: Lin) and I did not get a proper response. I requested him for a refund and he is not giving me proper answer/ replacing this product.

I want a full/Partial refund of Money. since the product is still under warranty.

please do necessary actions.

The Shipping was on Time and packing was perfect.

Thanks,
Kapil Kuriaksoe
+[protected]

time of incident : 11-11-2017
Client number : Yi Technology Store
Store No: 2230079
i made order in 11-11-2017 from Yi Technology Store 3 items and i got a big discount
1 - Yi carrying case (for action camera) 18.45$ it was 25.99$
2 - Yi 4k camera with Bluetooth and self stick 184.18$ it was 231.81$
3- Yi Gimbal Handheld 96.10$ it was 199.99$

and the seller didn't ship the items to me so, i have contacted them more than 4 times and didn't got any respond from the seller
so, i contacted customer service, everytime when i contacted them told me you'll received email from us or the seller i didn't got anything

so when i open the case i didn't found any option i found just refund my money, so the seller as quickly has sent to me a msg tell me your request has been approved and your money refunded
and i was when i contacted the seller i told them i want my order not refunded my money