AliExpress
Reviews and Complaints

This guys have managed to surprised me, this is possible the worse experience I ever had with the support chat "People"

Please read...

Eva06:39
Hi, welcome to AliExpress.com!Please log in first for better assistance.
Eva06:39
Are you interested in…? （Log in for better service experience!）
I have not received my goods, what can I do
I have not received the refund, what can I do?
The goods received are not what I agreed upon
I cannot pay for my order, what can I do?
How do I know product details?
What will happen after I open dispute?
Me06:40
I have tried twice to recuperate my password without any success
Eva06:40
If you forget your security question, please contact our service team for a further help.
Was your issue resolved?ResolvedUnresolved
Me06:40
livechat_link
Me06:40
I need to talk to a person
Eva06:40
Please click here to connect to AliExpress Customer Online Support.
Select your questions from list, then click Chat Now to talk with service representative online.
11.jpg
Thanks for your feedback.I will work hard.

Mae..06:41
Hello, I am a service consultant Mae..

Mae..06:42
Thank you for contacting AliExpress. My name is Mae.
Me06:42
Hi MAe

Mae..06:42
Hello, how are you?
Me06:42
I have tried twce to gain access to my account and I am not receivinng the email for password recuperation
Me06:42
I am good thanks

Mae..06:43
I see.

Mae..06:43
You are most welcome.

Mae..06:44
I understand your concerned about not receiving the verification code. I am more than willing to assist you on this.
Me06:44
ok thanks

Mae..06:44
You are most welcome.

Mae..06:44
No worries, I will expand all my abilities and to check this concern once and for all. I will be happy to assist you in this issue.

Mae..06:44
Can you please tell me what is your email address?
Me06:45
f#######gmail.com

Mae..06:45
And also can you please provide me your member ID in Aliexpress?
Me06:45
mmm where do I get that ?

Mae..06:46
Hang on, I will be the one to check here.
Me06:46
I could provided you with the order number

Mae..06:46
Sure.
Me06:46
I have that in an email

Mae..06:46
That will help.
Me06:47
87######

Mae..06:48
Thank you for the order number.
Me06:48
sure

Mae..06:48
Alright.

Mae..06:48
You are most welcome.

Mae..06:49
May I know if you can access your email inbox?
Me06:50
I am on it right now

Mae..06:50
Perfect.

Mae..06:50
Try to check if you can received the code in your end, okay?
Me06:50
ok

Mae..06:51
Once you received the code, kindly provide it to me here quickly.
Me06:51
yes I am waiting, but nothing
Me06:51
nothing on spam either

Mae..06:51
Hang on.

Mae..06:52
Check it now.
Me06:52
I can see it now

Mae..06:52
Please provide me the code.
Me06:52
just stay with me for a sec pls

Mae..06:52
Okay.
Me06:52
850605

Mae..06:53
Now, try to access this link.

Mae..06:53
https://passport.aliexpress.com/ac/password_reset.htm?fromSite=13&appName=aebuyer&lang=en_US

Mae..06:53
Change your password.
Me06:54
the code is not working

Mae..06:55
Yes, once you click getting the code you need to put the code before it expires.
Me06:55
giveme a sec

Mae..06:55
Okay.
Me06:57
ok it is telling me that I am verified but still asking the username and password

Mae..06:57
Okay.
Me06:58
this is what is happening

Mae..06:58
Did you click the link that I provided you, or you can copy and paste in a new tab.
Me06:58
I click on it

Mae..06:58
Okay.
Me06:59

Me06:59
that is what I am getting

Mae..07:00
Yes, and then after that when you log in it will say verify again, correct?
Me07:00
exactly
Me07:00
I did it twice

Mae..07:00
For that verification, you need to provide your phone number, the code will be send to your phone.
Me07:00
ok let me see pls

Mae..07:01
Sure.
Me07:02
I have not received any text at my phone
Me07:02
I am in Peru by the way
Me07:02
maybe it is because of that ?

Mae..07:03
No, would like me to do that here?

Mae..07:03
I will try it in my end.
Me07:03
absolutely

Mae..07:03
Okay.

Mae..07:03
Can you please provide me your phone number?
Me07:04
sure
Me07:04
51 is the country code
Me07:04
then
Me07:04
[protected]

Mae..07:04
Thank you.

Mae..07:04
Please bear with me.
Me07:04
:)
Me07:04
I am going nowhere :)

Mae..07:05
Please stay on the line.
Me07:05
sure

Mae..07:05
Okay.

Mae..07:06
Try to check the code in your phone and then provide it to me quickly.
Me07:07
Ok I got it nw
Me07:07
859470

Mae..07:07
Okay.

Mae..07:07
Try to log in to your account now: f#######gmail.com

Mae..07:08
And then use this password: fernandofi89103_357

Mae..07:08
You can change the password, with your preferred password.

Mae..07:09
Have you tried to log in to your account?
Me07:09
it is weird I am being sent back to the recup password

Mae..07:10
Try to log in again.
Me07:10
nevermind
Me07:10
one sec pls

Mae..07:10
Can you please clear your cache and cookies first?
Me07:13
this session with you will expire ?

Mae..07:13
No, just try to log in to your account now.
Me07:14
Ok now we do have an issue .. let me show you

Mae..07:14
Okay.
Me07:15

Mae..07:15
Thank you so much for the screenshot.
Me07:15
I have no Idea what it says

Mae..07:15
Can you translate the page?
Me07:16
let me take a look in google

Mae..07:16
You can translate the page look at on the right side.
Me07:17

Me07:17
it seems like a server error

Mae..07:18
I see.

Mae..07:18
This is not the aliExpress account but your Alipay account, correct?
Me07:18
I am not sure what the differences are
Me07:18
I was trying to see my order status
Me07:19
from the email I received from you guys

Mae..07:19
Yes, this is your Alipay account that you showing to me.
Me07:19
and what is that exactly
Me07:19
?
Me07:20
if you don'nt mind

Mae..07:20
I will explain to you.

Mae..07:22
Thank you for patiently waiting.
Me07:22
no problem

Mae..07:23
Upon checking here further, since this is about your Alipay password to change I need to transfer you to our Alipay department for them to assist you with your alipay password reset.

Mae..07:23
If you want to know more information regarding your alipay passowrd. I can refer the chat to our AliPay Team. It takes 2 minutes to get someone from this team, would that be okay?

Mae..07:23
Before I transfer the chat to AliPay Team, is there anything else that I can assist you with today?
Me07:24
well I will like to know if this happen often with you guys
Me07:24
this is my first buy here
Me07:24
and I am confuse, realy

Mae..07:24
No, really it is not always that there is an issue like this.
Me07:24
but is ok

Mae..07:25
No worries, this can be fix easily.

Mae..07:25
Please stay on the line as I will transfer the chat to our Payment Team. A maximum of 2 minutes wait time will be expected before getting connected with a Live Representative.
Me07:25
ok

Mae..07:25
Thank you for contacting AliExpress. Have a great day.​
Me07:25
you too
Our service consultant is now with you.

Angelo07:25
Hello, I am a service consultant Angelo

Angelo07:25
Thank you for contacting AliExpress Payments and Refund Department. My name is Angelo.
Me07:25
Hi Angelo

Angelo07:26
To ensure that I got you correctly, you need assistance on how you can reset your AliPay password. Is that correct?
Me07:26
do you understand the situation ?

Angelo07:26
Hello there. It's nice to meet you.
Me07:26
me too

Angelo07:26
Alright, let me help you further on this matter.
Me07:26
I guess yes, I was just trying to see the status of an order

Angelo07:27
Thank you so much for confirming.
Me07:27
sure

Angelo07:27
I totally understand that you need assistance on how you can reset your AliPay password. Nothing to worry, you have me here as your Specialist and I am trained to help you with this concern. Have trust in me. I got your back on this.
Me07:27
thks

Angelo07:27
You are very much welcome!

Angelo07:29
To help you further on this matter and for your convenience, please use this link (https://survey.alipay.com/survey/AMN1cwV2A) for you to see your order as this will help you to reset your AliPay account password.
Me07:29
ok give me a minute pls

Angelo07:30
Sure.

Angelo07:30
Please be informed that our system will automatically disconnect the chat, if we are unresponsive for the next 5 minutes.
Me07:31
I am bein ask for documentation

Angelo07:31
Yes, as this will protect your payment and transaction of your account.
Me07:31
I have already paid that
Me07:31
order

Angelo07:32
Yes.
Me07:32
i am trying to see my order status
Me07:32
I do not have docs to show you

Angelo07:32
Alright.
Me07:32
and I am not a seller I think I don need to

Angelo07:33
I see.
Me07:33
I hope you understand what is going on here
Me07:33
I just bought something online

Angelo07:33
Yes.
Me07:33
I want it to see whan it is going to arrive

Angelo07:34
Since you have logged using a guess account. I hihgly suggest you to please logged in here using your AliExpress account.
Me07:34
well I was trying to do just that
Me07:34
but
Me07:35
my password will not be accepted
Me07:35
so I try to recuperate my password

Angelo07:35
I see.
Me07:35
but
Me07:35
i NEVER GOT THE EMAILS
Me07:35
sorry for the upper

Angelo07:35
So, since this is the case. You need to proceed to the link that I gave you earlier.
Me07:35
It was the letter I
Me07:36
and what documents you wnat me to upload ?

Angelo07:36
Alright.

Angelo07:36
Please refer to the instruction on the link that I gave you.
Me07:37
I will not upload my passport ! this is really deceiving
Me07:37
I am telling you, I just bought something
Me07:37
I payed for it already
Me07:37
there is no need for me to do that

Angelo07:37
I totally understand you on that.

Angelo07:38
Let me help you further on this matter.

Angelo07:39
Since this is the case and to help you help you further on this matter, please allow me to conduct further investigation regarding with this matter as I will exhaust all my resources here to help you further on this matter and I will be sending you an email update with regards on this matter within 24 hours. Would that be okay?
Me07:39
so ... are you going to provide me with an issue number to referr to this ?
Me07:40
before doing all that

Angelo07:40
With this, may I have your preferred email address?
Me07:41
f#######gmail.com, and this is the email address that I used to create the account with your company

Angelo07:41
Thank you for your email. This is to ensure that your request will be prioritized today. Please wait the email within the day as I am waiting the complete details of your query.

Angelo07:41
Rest assured that this will be taken care of urgently with favorable results on your end.
Me07:41
coul d you please provided me with an issue number
Me07:42
?
Me07:42
do you have anumber I can call ?
Me07:42
US

Angelo07:42
Please do not worry as this will be documented after our chat ends, so that you may avoid yourself from repeating all over again.

Angelo07:43
Then since I have your active email address, you will be updated accordingly.
Me07:43
you are leaving me with no answer

Angelo07:43
Please do not worry as I will do all my best to help you further on this matter.
Me07:43
I am guessing you are not a real person
Me07:43
just a machine

Angelo07:43
No I am a person.
Me07:43
so ...
Me07:44
please read what I am asking you

Angelo07:44
I am here to help you.
Me07:44
do you have an email address that I can use to try to escalate this issue
Me07:44
?

Angelo07:44
Please be informed that we don't have any call as we do cater in chat only.

Angelo07:44
Yes.

Angelo07:45
Please do send an email through this address: [protected]@aliexpress.com
Me07:45
do you have something like customer support ? instead of security ?

Angelo07:46
I really hope that you would appreciate my assistance for today as my only purpose here is to help you further on this matter.
Me07:46
I have nothing against you
Me07:46
but put yourself in my shoes

Angelo07:46
Yes.
Me07:46
I have being here for about an hour

Angelo07:47
I totally understand how you felt right now as if I were in your position right now, I would surely feel the same way too. Rest assured that I will do all my best to help you further on this matter.
Me07:47
and there is no answer on how to access my account
Me07:47
instead you asked me to provide you with documentation
Me07:47
see what I mean ?
Me07:47
1hr here with you guys

Angelo07:48
Yes. I totally understand you on that.

Angelo07:48
Trust me! Let me do my job so as I can give you clear and immediate resolutions. Rest assured that this will be expedited and will resolve urgently with a positive result in your end.
Me07:48
most companies will create a case provide me with a number and thats it

Angelo07:48
My assurance today is I will act on this for you right away. Just a words to ponder! Infinite patience brings immediate results.
Me07:48
OMG

Angelo07:49
This is the link https://icshall.alipay.com/hall/index.htm?sourceId=AEOnlineService to get Live Chat service from the responsible team. Kindly note that this Live Chat service is available from Monday to Friday: 9:00-18:00 (GMT+8).
Me07:49
ok do what you have to do

Angelo07:49
I understand how you feel in this situation. I can feel the frustration this matter brings to you. However, I know that there is solution to every problem and I would appreciate if you could give a little time to solve the issue.
Me07:49
I will

Angelo07:49
Thank you very much fo​r giving me a chance to resolve your concern for you. I will make sure that I deserve your trust.
Me07:50
but really, you need to do this in a better way
Me07:50
not you ... your company

Angelo07:50
Yes, we will do the necessary action needed for your concern, and I will not stop until this will be given an immediate answer. As I know this is very important to you.

Angelo07:50
I will make sure that this will never slip in my hands, as you have work hard to earn this money. That is why I will be the one who will handle this issue and will make sure an action will be provided to resolve this as soon as possible.

I will exhaust all my resources so that my support will get into it and will be informed that this has been for an hour already yet still pending to be resolved.

Angelo07:54
Was I able to address your issue/s today?
Me07:55
realy ?

86794853782011Status:Closed Reminder:Seller did not ship goods

I ordered a camera bag, and visiting my order I saw "seller did not ship goods" and "order "closed" without me being able to open a dispute and I did not get a refund. as the seller closed the order and I can not open dispute. I think this seller is acting in a fraudulent way, and need an urgent refund. there was no email ever from him indicating he wil not send

Hi ! I made an order in august. My order number is [protected]. I receive my order and there was 3 lights on 4 who is not working. I send a message to the seller M. Cristiano and he told me that he is send me 3 more lights but I have to pay shipping. I told him that I m not suppose to pay shipping cause is not my fault. The light was damage. After that he told me on the 25 of august that he is going to arrange something for me. I'm still waiting for his response. If you can't send me those lights, you can just make a refund on my credit card. I am very disappointed for the service. I hope you can help me with that. Thank you Christian...

Sir/madam i am regular buyer of your site but this time one seller make me fool i order and choose shipping aliexpress standard delivery but he send me with hongkong shipping and after see that i contact seller he doesnt response and then i contact your chat agent and after that seller alter his shipping price to show i pay him for honkong shipping and i again chat with your agent atleast 30 time and all they says we contact the seller and ask him but no one done nothing my order not in india yet and seller says its in your country tracking not update after 30th september
Sir i want my product with in six days any how ask seller to do this i have screen shot of chat agent who talk rudly and end chat herself if u want i'll send you

I ordered items through Aliexpress. The buyer protection time for one of these orders was ending and the seller had not replied to my messages nor had extended the buyer protection period. The last day of the protection, I had to open the dispute. The Aliexpress app did not allow me to open the dispute for not having received the order, but only for having received a damaged/wrong order. The support team did not help me. I was obliged to open a dispute for having received a damaged/wrong order in order to avoid passing the buyer protection time. Now they are asking me to send the order back if I want the refund but, obviously, I cannot as I never received anything. I contacted again the support team three times. Every time I have to explain the same thing. They pretend not to understand, they say it is my fault to open the wrong dispute (I could not do otherwise), that they cannot update the system to change the type of dispute. Finally, after wasting a lot of time on explaining the same things, they cut it off assuring me I would be contacted by email from the right team. It never happened. Now the dispute ends in 5 days with authomatic release of amount to the seller. It is not an important amount at all but I ordered other items and it could happen the same. The customer service Aliexpress is providing is really poor and unsatisfactory, as well as offensive when the assistant accuse you to have caused a problem that derived exclusively from Aliexpress itself. I want to specify that in any case I have been offensive or used an abusive language. I also asked to talk by the phone with someone who was able to solve the problem or a mail address I could write to, for a formal complaint. The assistants said there are no others way to be helped but their chat system.

On June 6th, 2017 I have bought 2 Naturehike walking sticks (order number [protected]). The produtcs, at first glance, seemed OK and I had no major problems assembling them for use. Last weekend I went to use them for the first time in a regular hike near my city, and the result was complete disappointment with Naturehike products. During the ascent hike, one stick simply broke close to its bottom and I lost the tungsten tip in the bushes. Furthermore, when hiking down, the other stick broke near the middle when just bearing myself, with no excessive load (I weigh 75 kg). Also, two of the cords used to join the rods together, had broken during the activity.

It seems that either the manufacturing lot has suffered serious failures in quality control, or the product is indeed not suitable for use in outdoor activities (the trail I have performed was not extremely difficult, just a regular weekend trail).

I present attached the photos of the products, with the damages suffered by common use.

Finally, it is important to note that this defect has put me in an unnecessary risk situation.

For all of this, I requested the refund of the amounts paid for the order [protected].

The seller has agreed to perform complete refund for the defective products, but Aliexpress's service channels make it difficult to solve the problem, closing the dispute without evaluating the evidence presented.

Regards,

I have ordered a product from YKS Sport Shop on Aliexpress with the order number of [protected]. After the order, they told me they are out of stock and they pushed me to cancel my order with the reason of "buyer do not buy anymore". I told this is mistake and selected "the product is out of stock" which is the real reason. Now they do not approve the cancel and give my money back. They are really unreliable seller. I will never buy anything from them.

Dear

I have order # [protected] on 18 august 2017 and still not received while its stacked on same location since 24 august as mentioned in tracking no. RB310907889SG

I contacted singapore post and nigative answer tilling me that aliexpress have to contact them .

I wonder the seller also told me that the shipping have been done by aliexpress.
I need my item padly.

Please help me

Thanks

This order arrived fully damaged. I opened dispute. I was told to send item back and pay for return shipping. Return shipping was more than the item price.
Very bad customer service. Seriously feel you guys need to work on your customer service.
Very disappointed. Will never buy on this site again.
Contacted seller and he said he can’t offer refund as his supervisors won’t allow it. Opened appeal for dispute. It was declined. I can’t believe i paid 20 dollars for such a garbage item.
Customer service representatives just pretend to be nice and helpful and everything they seems to be fake and they will keep dragging you until you get tired and don’t contact them anymore.

Never received The product which I have payed for :/ I would like to get my money back. I can
Not even open a dispute. Please help me to find a solution. It can't be that seller is simply cheating and earning money on products that don't even exist! It is stilling! Please check the picture added to the attachments. There is no contact with the seller as well :/

Order ID: [protected]
Order time & date: 09:48 Jul. 27 2017

The order was delivered extremely fast on 2017.08.04 which would be perfect if it was delivered to me. I did not receive any e-mail about the purchase was delivered. When I checked the status in the middle of september when the delivery was expected I found out the status of my purchase "delivered" and I can not open dispute because I have got the Confirmation Timeout.
I've sent the message to the seller HIINST IUN Comfy Store about the situation. The answer was "please wait another 10-15 days". I have checked local delivery companies and found out my purchase was sent to the different address than I stated in my order: it was sent to another city. The order is too small, just $ 2.76 but it is wrong not to get the paid orders.

Desirable resolution:
1. AliExpress should always send the informing emails when the purchase is delivered.
2. I would like HIINST IUN Comfy Store to send the same order to me to the address stated in the order: Panasa Myrnogo street, budynok 20, kvartyra 22, Kyiv-11, Ukraine, +[protected]

Please find below the details from my last message to the seller:
===========================
Hi,
I did my best to find out what happened with my order delivery. It seems you have sent it to the wrong address.
Step 1.
First of all, the local Delivery company in Ukraine is not Urkposhta as stated in tracking information, but NOVA POSHTA. If you follow the link below with the tracking number provided by aliexpress:
https://novaposhta.ua/en/tracking/international/?cargo_number=615776890527
you will find the same information on each step that is provided in tracking information on aliexpress. Last step: order was delivered 04.08.2017 17:35:53, which is local time for [protected]:35 [UkraineGMT+8] stated in aliexpress tracking information.
So this is the same order.
Step 2.
I called the call center of NovaPoshta and they confirmed the order was delivered [protected]:35 [UkraineGMT+8]. They told the final destination of the purchace is not my address stated in order: Panasa Myrnogo street, budynok 20, kvartyra 22, Kyiv-11, Ukraine. The order was DELIVERED TO ANOTHER CITY: not to KIEV but to ZAPORIZHYA.
Step 3.
In delivery status if you follow the link
https://novaposhta.ua/en/tracking/international/?cargo_number=615776890527
you can find the Additional (internal) number of the order: [protected]
If you put this number into “track in Ukraine” field on the same web-site you will find the confirmation of the delivery to another city https://novaposhta.ua/en/tracking/?cargo_number=20600005235507
Route: Kiev-Zaporizhya
Delivery address: To the door of the recipient's
Current location: delivered 04.08.2017 17:35:53
So, my order came from China to the capital of Ukraine Kiev where I live (which is ok for international delivery) and then was sent to another city Zaporizhya and delivered to somebody there.
It seems you have sent my order to the wrong address. Anyway it is NOT my fault that it was delivered to the wrong address almost 2 months ago and you are asking me to wait 15 more days hoping it will be delivered to me.
I have wasted a lot of time and have very bad experience with HIINST IUN Comfy Store. I will tell all the story, your mistakes and how you deal with the customers in Transaction History.
Bye.
=========================

I bought a laptop which was supposed to come with win 10 English product key, but seller refused to give me product key, The OS that came with the laptop was not genuine.I have tried to cooperate as much as possible.i opened dispute and provided videos and pictures as evidence but AliExpress team seems to be working with the seller so the seller is confident and reluctant to fix the problem.so finally I had to send it back buyer protection said if the product is not functioning, the seller pays for the shipping fee but this seller refused and AliExpress agrees.i want to take this matter to Better Get Baquero on NBC news new York so that they can expose how AliExpress does not protect the buyers but protects the seller's because they get paid from them.

This is regarding order numbers [protected] & [protected] at ali express. I have cancelled a order with the agreement of the seller. Seller has sent me a message on 18th September 2017 that he will accept my cancellation. but after that he is not responding. order status are indicating as 'awaiting cancellation'. As I'm in bit of urgency to have these order, I have place the order with other seller who is agreed to my terms. But i need my refund to pay for it. I have contacted aliexpress customer care team for 6 times and they promised they will help me. They was assured within 24 hours they will resolve this. but now after 10 days issue is remain same. I', very disappointed about aliexpress service. I want get my refund ASAP.

Order number [protected]. Waited for my parcel, no arrival, tracking was in transit, then rescheduled no arrival, then in transit. Seller extended it, still nothing. Requested a refund was refused, given extension. Still no parcel, now I’m moving away before the end of this week and seller/customer service will not give me a refund. This is causing me STRESS!

This is unacceptable and unprofessional! I want my refund! And the seller is refusing, despite I have stated I am moving before the end of this week. I have waited weeks! I needed them on their scheduled day and now he has extended it again the customer service lady Eva did not help neither this is unacceptable!

I want my refund! I should not need to moan to get back my money/wait on an email decision after days of already waiting! Knowing I will not receive my parcel cause I am moving before Friday!

Just give me back my money, I will be reporting this further to the FSA (Financial Service Authority!

Their entire "Bonsai" section is one big scam. I placed several orders for seeds, half the orders never arrived and what did arrive was fake.

Not the seeds I ordered, not the varieties I ordered. For instance, I ordered coffee beans and cherimoya and received radish and cherry. Literally got weeds in some instances, I also bought about 40 different chilli varieties that I'm sure the seeds were taken from store-bought peppers, none of the actual varieties I ordered.

Not from one supplier but several sellers on their site, the entire seed section is just packed with fake products and photoshopped pictures. The whole seed section is a scam, there is no way that Aliexpress is not aware of it.

I've complained, and emailed, and tried talking to sellers but no action is being taken. They promise me, they'll take action then nothing happens.

They are actively protecting criminals using their site.

Never buy from them, you're just wasting money.

I found the ideal hand tool set for my microscope but wasted way too much time attempting to register in order to place my order. The problem was that Aliexpress would not let me complete registration without entering my cell #. Well, I don't have a cell phone and have no need to get one. After two chat sessions (I was referred to as 'dear' on the first) I found out that a cell # was how I would be notified of my order status. Upon further questioning (I asked why my email wasn't enough) I was told to expect ads if I had given them a cell number. I understand this is a big inconvenience for some cell users! In any event, I found a suitable substitute on good old Amazon and will never mess with Aliexpress again.

I like AliExpress Standard Shipping and often use sellers that use this shipping method, even if it cost a little more. Its a lot faster and often I don't have to pay any fees and taxes when using AliExpress Standard Shipping because it goes through Sweden to my country Denmark.

But about half of the sellers just use the shipping method they like to my expense. And if i make a dispute on the order, they always side with the seller, with something like: "We can see the package is on it's way, so whats the problem ?"

Every time I had a mixed ex[erience with them. But I never said wow, it's perfect, because it wasn't.
It's very hard to get in touch with their support. It takes them several days to answer and weeks to resolve the issue. Or don't resolve. Depends on a person who tries to solve your problem. But usually, they are lazy enough.
So if you don't want to be treated the same way, you better stay away and choose another website with existent customer service.

I bought "A Pair Compression Stockings Varicose Veins30-40mmHg Pressure mid-Calf length Medical Stockings for Varicose Veins" on 8/9/17.

https://www.aliexpress.com/item/A-Pair-Compression-Stockings-Varicose-Veins30-40mmHg-Pressure-mid-Calf-length-Medical-Stockings-for-Varicose-Veins/32815559603.html?source=%7Bifdyn:dyn%7D%7Bifpla:pla

I registered as a gust and bought stock.

After paying, money took from my account but I haven't received any confirmation email and order number.

I sent a massage to seller but they told me"they haven't received any order".
I explained my issue in Aliexpress chat room twice and talk to their costumer service.
They asked few questions but they didn't help me.

The only evidence I have, is my bank details.

Please investigate my complain and refund money.

Thank you
Manijeh

I am going to be almost two months since I want to solve my problem and today I am still waiting for a solution, it seems to me a lack of respect for moral ethics as you have treated me, I only ask for what is mine, under no circumstances and tried to take advantage of me,

I recived the equipment with two scrap in the screen, not damage the screen glass, sure is a defective fabric