AliExpress
Reviews and Complaints

I ordered 2 products from Aliexpress.com.
The first product was a leather gloves, they promised to refund the money as the product was defected piece and they asked me to keep the junk product too. it been more than 4 months they are not refunding my money.
The second product was a Glove again, which i ordered from the same site and this time they refused to send the product and now they will respond to any complaints.

They take the payment in full in advance and they don't respond.

Kindly Block such Fraud sites.

Please look into the above issue and do the needful.

Thank you!

I had paid for a number of orders placed in April and May. I received only few things with all the others showing as delivered though none of them have been received. My account is in the name of shezrin. Will request you to kindly look and resolve asap. Following orders are not delivered and no refund received
[protected]
[protected]
Contact is [protected]@yahoo.co

I ordered a pair of ladies high heels on the 17 July 2017 with the seller (Walk life XM Store) order number [protected]. When i contacted the seller 60 days (September 2017) after the transaction date, they told me they order was shipped and might still be on the way. A month later (October 2017) when i inquired, i was told they have laid a compliant with the logistics company. Its November and i am still waiting for feedback.

The tracking order number given was RF809308643CN with the China Post Registered Air Mail.

I would like to get the shoes ordered and if not possible, the refund would do.

Regards

Justice Futhana

On october 30, 2017 I paid my order € 60, 40 to AliExpress (see photo).

On november 11, 2017 (02:21) AliExpress emailed: Your Order No. [protected] has been cancelled because payment was not made before 11 Nov 2017 02:20. If you would still like to buy this item, please reorder it at AliExpress.com.

Of course I emailed AliExpress that I did pay on time.

I place my order over 3 weeks ago. I had requested for tracking number and asked what had happened to my order? My payment was received, as I have received notice that it was received. I received noticed to go to the link to check on the status of my order. I have tried to log on by requesting a code number, which was provided to my mobile phone but when I try to enter the 6 digit number given, it will not take. Its a 6 digit number you gave me to enter, how am I not able to proceed with the information you have provided me?
I also received notice that the package has arrived in destination country on Nov. 09, 2017. Today is Nov.11, 2017 and I have not received it YET.
Because I am having difficulty accessing your site to check on my order and you have informed me that the order has arrived to its destination but has not, I am questioning if this business is a fraud. It is my first time to order through your business and my experience is terrible. I would like for you to return my money ASAP. I do not find your company credible. I would appreciate a reply to my message, please.

I made reservation [protected]
and I asked for the seller to cancel it before he sent it! but he sent it anyway.
I dont need this order anymore as it is taking too much time and I am asking you to please respect my request (again, I request to cancel it before it was sent and you can see it in the order history) and refund the money to my credit card.

please contact me ASAP about this.

thank you

When I placed my order through Aliexpress website I chose the order which I described above free IPTV Arabic Channels Box for Life after I receive my order directly from the seller. when I started using the service almost one year I surprised the seller suspended my account. I approach the seller directly to find solution to activate my account unfortunately the seller refuse to cooperate with me to restore the service back to me. I believe the seller commit fraud against me and misled me and breach the term and condition in the agreement which suppose to provide free service for me. also I approach directly to open a dispute but unfortunately the problem is not sorted in my fever. I am asking the seller to restore the service immediately without any delays or to refund my money back to me. As I mentioned to Aliexpress and the seller this is very bad reputation for the CHINESE COMPANIES IN THE INTERNATIONAL MARKET.
The seller Name (SET 3C Store)
My order number:[protected]
Best Regards
Yours sincerely
Sami Mahgoub
My Email ([protected]@googlemail.com

i tried to sign into my account so many times it always says that i need to do a verification. i do the verification and try to sign in and again it says that i need to do a verification. this is not normal. how can i order things if i cant sign in.there isnt even someone normal to talk to only a chat that dosent let me enter a normal complaint. please can you email me- [protected]@gmail.com. thanks

Order number. [protected]. Travel coffee mug. Ordered July 31 2017. Cost $16.02.
I did not do a dispute as the cup did not arrive on time. I gave the benefit of doubt! It arrived broken. I sent a photo and was told a new one would be sent. It never was! I contacted the seller and Aliexpress. Two days ago the seller said to claim a refund but as the dispute button does not work I cannot do that. I told the seller he can refund my credit card or send me a Money order or etransfer and today he emails with one word ‘sorry'.
This company should not be allowed to do this. I just want my money back.

Dear friends
I bought a tester at this seller TOP OBD Diag Tech co., Ltd in aliexpress at the end of August

https://fr.aliexpress.com/item/DHL-Free-Lowest-price-ST332B-ADSL-Tester-ADSL2-Tester-xDSL-Tester-DSL-Tester-WAN-LAN-Tester/32326500603.html

I received a broken teaser, 07/09/2017 I sent it back to seller it arrived in china 16/09/2017

https://www.laposte.fr/particulier/outils/suivre-vos-envois
the track number is: EW001196913FR
order aliexpress n [protected]

the seller said he sent me a new since 20/09/2017
but I did not receive anything
wrong DHL tracking number :[protected]
http://www.dhl.fr/fr/dhl_express/suivi_expedition.html

Now he does not answer my emails

knowing that the deadline to open a dispute has passed and I can not even make a comment.

who can help me find a solution

thanks

Hi I am platinum member of aliexpress ordered desktop motherboard for asus p8z77-v pro z77 from store:znsusan store (Store no.610072) on aliexpress on 24 august 2017 for my desktop I recieved the item but it is not working I open the dispute on aliexpress I send all data which support that motherboard is send faulty by seller. Aliexpress jugement validate it and on dispute I request for refund only because item sending charges 4 - 5 k by bluedart to china but seller said return and full refund I lost around 10 k for motherboard now 5 k for parcel I request for partial refund but rejected. On 30 oct I received that aliexpress change the judgement invalidate my reasons and full payment given to seller. This not fair I m regular buyer from aliexpress and always I recieved good things but this time I m upset from aliexpress jugement...

I have purchased product UMI Z- Pro order ID [protected] - mobile cost 15200/- rupees, After 2 months product is not working. After seller contact he is not able to resolve issue. Also after continuous follow up with Aliexpress customer serivce they also not able to resolve issue. only saying it will resolve within 4-5 days. Now its two month still issue not resolved as well as refund.

very often when I try to buy an item from aliexpress the price goes up from when I first see the item to when I try to buy the item an example is an item for a tyre pressure analyser was $49.45 went up in price to $65.74 in a couple of minutes when I tried to buy it the name of the business is car beauty store and their number is 839106. I would also like to report that this is a very common occurrence and should be stopped because it is very hard to buy anything under these circumstances.

I have been trying for 6 months to get a replacement for a faulty unit but the seller refuse to respond, made me send the unit back twice, pay for parts and carriage and still it broken. They are not responding after me spending $650 with them. I have also contacted your so called customer service who have not helped at all and just keep on emailing the seller who refuses to respond. I have been trying since April to get some service. Both Aliexpress and LJDA have let me down upto forty five times.promising me monies or refunds but nothing arrives. It's made me ill with my diabeties and I am worried I will have a bad fit and die with the stress. Please help me

Over several months now I have had difficulty with a few sellers who are uncooperative they for some unknown reason had some other person's name on my delivery information tracking all different names in all states of Australia
It appears that they had refused my dispute proposal and there was no provision to reject their proposal
These issues although for very small amounts are annoying and dare I say reflect poorly on your previously excellent track record.
I have recently ordered more items but if I have similar problems I will have to look elsewhere

It is the principle not the money that annoys me
Marilyn Brewer 240 masthead Drive Agnes Water Queensland Australia
[protected]@hotmail.com

Dear Team,

I have purchased the stand collar shirt by aliexpress.com. After do the online payment I have not received any confirmation by this company and order number was not received. Today I have received the call from number [protected] and the person was asking about the debit card details which was fraudial. Please check and take a necessary action.

Regards
Prabhat Trivedi
[protected]

Order ID: [protected], Order time & date: 08:23 Sep. 10 2017 Store name: Shop2783193 Store, adult male hoodie turn out size diff by 5cm.
open dispute seller nvr reply, until i wrote to mgt case when they ask me for evidence, seller reply to me ask me close the case and will refund. i nvr reply case mgt thought seller will refund. but when pass the deadline, no refund i ask seller he blame plateform. and now he nvr reply me at all even customer service wrote to him many times. i had went to live chat and repeated almost 10times but everyone at start assure me they will get it solve and thats the last time. but now most of them made me repeat and kp asking me for evidence which i had already submitted. its my 1st time i hving seller do not reply to me and ignore my queries. diff by 3cm i understood, but its adv as man hoodie so definately for a gal should be xxs.
after customer service starts writing to him to response, seller took down this sales from his store. i feel so conned by seller thinking he will be refunding me and i didnt reply to case mgt team. and now case mgt team when i reply to them its is always a return mail.
i even called up the alibaba help line but im always on hold. i wished someone can help me.

Date of incident - 12 Sep
Reported to Seller on 17 Sep
Seller ignorant from 18th Sep to till date
Contacted Aliexpress for non-cooperation from seller and was assured confidence for support
1st - 20 Sep - Had a long discussion with support and was assured refund and loads of assurance
2nd - 29 Sep - Was assured support after all discussion no response
3rd - 6 Oct - Was sent and email assurance result in 10 days
4th - 20 Oct - re-initiated entire conversation and same assurance

Writing this email so that atleast some one guides or points me to the correct contact or person who can support me.

I bought shoes from them and they gave me the wrong size all i wanted was a bigger size they said to purchase another pair and then they would refund 24.00 i psyed 34.00 plus the exchange cause im canadian so my total is 44.00 why should i have to buy another they should send me another pair thats bad business its cheaper for me to send the pair back then to purchase another pair what do i do i like the shoes but not paying again please help

Hi. I’ve put this complaint to aliexpress via app 30 times but each time they said pending refund arrangement from the respective department.

Amount involved are around usd 100. Due to item collected are defect via building the item. Lower potion aren’t even resulted bag will fall to a site.

Even many times pudge complaint of not receiving my refund. Your app customer services associate only know to said pending pending since December 2016. Till date refund are remain unknow status even though they had said refund are pending on arrangement.

The worst of the worst is that aliexpress are intentionally not to allow customer to lodge complaint vi email so that tracking email can be the proof or evidence. What’s a shame of intentionery did that. Never once I’ve seen a big company are without complaint email.

China company have to learn to be hornets to customer and do not try to rob immkocent money where customer has paid accordingly to the selling prise.

You may check yeh history of complaint of this item where hours and if times has spoken to your complaint receiving girl in the app.

Therefore. I demand the refund to release at once without futger delay. Approved but not willing to process the refund and always drag and delay and execuses now and than.

Do revert back to my email stated at undersign ASAP. Appreciated.

Thanks Andy Yem - malaysia.
[protected]@gmail.com.