AliExpress
Reviews and Complaints

I had paid for a number of orders placed in April and May. I received only few things with all the others showing as delivered though none of them have been received. My account is in the name of shezrin. Will request you to kindly look and resolve asap. Following orders are not delivered and no refund received
[protected]
[protected]
Contact is [protected]@yahoo.co

I ordered a pair of ladies high heels on the 17 July 2017 with the seller (Walk life XM Store) order number [protected]. When i contacted the seller 60 days (September 2017) after the transaction date, they told me they order was shipped and might still be on the way. A month later (October 2017) when i inquired, i was told they have laid a compliant with the logistics company. Its November and i am still waiting for feedback.

The tracking order number given was RF809308643CN with the China Post Registered Air Mail.

I would like to get the shoes ordered and if not possible, the refund would do.

Regards

Justice Futhana

On october 30, 2017 I paid my order € 60, 40 to AliExpress (see photo).

On november 11, 2017 (02:21) AliExpress emailed: Your Order No. [protected] has been cancelled because payment was not made before 11 Nov 2017 02:20. If you would still like to buy this item, please reorder it at AliExpress.com.

Of course I emailed AliExpress that I did pay on time.

I place my order over 3 weeks ago. I had requested for tracking number and asked what had happened to my order? My payment was received, as I have received notice that it was received. I received noticed to go to the link to check on the status of my order. I have tried to log on by requesting a code number, which was provided to my mobile phone but when I try to enter the 6 digit number given, it will not take. Its a 6 digit number you gave me to enter, how am I not able to proceed with the information you have provided me?
I also received notice that the package has arrived in destination country on Nov. 09, 2017. Today is Nov.11, 2017 and I have not received it YET.
Because I am having difficulty accessing your site to check on my order and you have informed me that the order has arrived to its destination but has not, I am questioning if this business is a fraud. It is my first time to order through your business and my experience is terrible. I would like for you to return my money ASAP. I do not find your company credible. I would appreciate a reply to my message, please.

I made reservation [protected]
and I asked for the seller to cancel it before he sent it! but he sent it anyway.
I dont need this order anymore as it is taking too much time and I am asking you to please respect my request (again, I request to cancel it before it was sent and you can see it in the order history) and refund the money to my credit card.

please contact me ASAP about this.

thank you

When I placed my order through Aliexpress website I chose the order which I described above free IPTV Arabic Channels Box for Life after I receive my order directly from the seller. when I started using the service almost one year I surprised the seller suspended my account. I approach the seller directly to find solution to activate my account unfortunately the seller refuse to cooperate with me to restore the service back to me. I believe the seller commit fraud against me and misled me and breach the term and condition in the agreement which suppose to provide free service for me. also I approach directly to open a dispute but unfortunately the problem is not sorted in my fever. I am asking the seller to restore the service immediately without any delays or to refund my money back to me. As I mentioned to Aliexpress and the seller this is very bad reputation for the CHINESE COMPANIES IN THE INTERNATIONAL MARKET.
The seller Name (SET 3C Store)
My order number:[protected]
Best Regards
Yours sincerely
Sami Mahgoub
My Email ([protected]@googlemail.com

i tried to sign into my account so many times it always says that i need to do a verification. i do the verification and try to sign in and again it says that i need to do a verification. this is not normal. how can i order things if i cant sign in.there isnt even someone normal to talk to only a chat that dosent let me enter a normal complaint. please can you email me- [protected]@gmail.com. thanks

Order number. [protected]. Travel coffee mug. Ordered July 31 2017. Cost $16.02.
I did not do a dispute as the cup did not arrive on time. I gave the benefit of doubt! It arrived broken. I sent a photo and was told a new one would be sent. It never was! I contacted the seller and Aliexpress. Two days ago the seller said to claim a refund but as the dispute button does not work I cannot do that. I told the seller he can refund my credit card or send me a Money order or etransfer and today he emails with one word ‘sorry'.
This company should not be allowed to do this. I just want my money back.

Dear friends
I bought a tester at this seller TOP OBD Diag Tech co., Ltd in aliexpress at the end of August

https://fr.aliexpress.com/item/DHL-Free-Lowest-price-ST332B-ADSL-Tester-ADSL2-Tester-xDSL-Tester-DSL-Tester-WAN-LAN-Tester/32326500603.html

I received a broken teaser, 07/09/2017 I sent it back to seller it arrived in china 16/09/2017

https://www.laposte.fr/particulier/outils/suivre-vos-envois
the track number is: EW001196913FR
order aliexpress n [protected]

the seller said he sent me a new since 20/09/2017
but I did not receive anything
wrong DHL tracking number :[protected]
http://www.dhl.fr/fr/dhl_express/suivi_expedition.html

Now he does not answer my emails

knowing that the deadline to open a dispute has passed and I can not even make a comment.

who can help me find a solution

thanks

Hi I am platinum member of aliexpress ordered desktop motherboard for asus p8z77-v pro z77 from store:znsusan store (Store no.610072) on aliexpress on 24 august 2017 for my desktop I recieved the item but it is not working I open the dispute on aliexpress I send all data which support that motherboard is send faulty by seller. Aliexpress jugement validate it and on dispute I request for refund only because item sending charges 4 - 5 k by bluedart to china but seller said return and full refund I lost around 10 k for motherboard now 5 k for parcel I request for partial refund but rejected. On 30 oct I received that aliexpress change the judgement invalidate my reasons and full payment given to seller. This not fair I m regular buyer from aliexpress and always I recieved good things but this time I m upset from aliexpress jugement...

I have purchased product UMI Z- Pro order ID [protected] - mobile cost 15200/- rupees, After 2 months product is not working. After seller contact he is not able to resolve issue. Also after continuous follow up with Aliexpress customer serivce they also not able to resolve issue. only saying it will resolve within 4-5 days. Now its two month still issue not resolved as well as refund.

very often when I try to buy an item from aliexpress the price goes up from when I first see the item to when I try to buy the item an example is an item for a tyre pressure analyser was $49.45 went up in price to $65.74 in a couple of minutes when I tried to buy it the name of the business is car beauty store and their number is 839106. I would also like to report that this is a very common occurrence and should be stopped because it is very hard to buy anything under these circumstances.

I have been trying for 6 months to get a replacement for a faulty unit but the seller refuse to respond, made me send the unit back twice, pay for parts and carriage and still it broken. They are not responding after me spending $650 with them. I have also contacted your so called customer service who have not helped at all and just keep on emailing the seller who refuses to respond. I have been trying since April to get some service. Both Aliexpress and LJDA have let me down upto forty five times.promising me monies or refunds but nothing arrives. It's made me ill with my diabeties and I am worried I will have a bad fit and die with the stress. Please help me

Over several months now I have had difficulty with a few sellers who are uncooperative they for some unknown reason had some other person's name on my delivery information tracking all different names in all states of Australia
It appears that they had refused my dispute proposal and there was no provision to reject their proposal
These issues although for very small amounts are annoying and dare I say reflect poorly on your previously excellent track record.
I have recently ordered more items but if I have similar problems I will have to look elsewhere

It is the principle not the money that annoys me
Marilyn Brewer 240 masthead Drive Agnes Water Queensland Australia
[protected]@hotmail.com

Dear Team,

I have purchased the stand collar shirt by aliexpress.com. After do the online payment I have not received any confirmation by this company and order number was not received. Today I have received the call from number [protected] and the person was asking about the debit card details which was fraudial. Please check and take a necessary action.

Regards
Prabhat Trivedi
[protected]

Order ID: [protected], Order time & date: 08:23 Sep. 10 2017 Store name: Shop2783193 Store, adult male hoodie turn out size diff by 5cm.
open dispute seller nvr reply, until i wrote to mgt case when they ask me for evidence, seller reply to me ask me close the case and will refund. i nvr reply case mgt thought seller will refund. but when pass the deadline, no refund i ask seller he blame plateform. and now he nvr reply me at all even customer service wrote to him many times. i had went to live chat and repeated almost 10times but everyone at start assure me they will get it solve and thats the last time. but now most of them made me repeat and kp asking me for evidence which i had already submitted. its my 1st time i hving seller do not reply to me and ignore my queries. diff by 3cm i understood, but its adv as man hoodie so definately for a gal should be xxs.
after customer service starts writing to him to response, seller took down this sales from his store. i feel so conned by seller thinking he will be refunding me and i didnt reply to case mgt team. and now case mgt team when i reply to them its is always a return mail.
i even called up the alibaba help line but im always on hold. i wished someone can help me.

Date of incident - 12 Sep
Reported to Seller on 17 Sep
Seller ignorant from 18th Sep to till date
Contacted Aliexpress for non-cooperation from seller and was assured confidence for support
1st - 20 Sep - Had a long discussion with support and was assured refund and loads of assurance
2nd - 29 Sep - Was assured support after all discussion no response
3rd - 6 Oct - Was sent and email assurance result in 10 days
4th - 20 Oct - re-initiated entire conversation and same assurance

Writing this email so that atleast some one guides or points me to the correct contact or person who can support me.

I bought shoes from them and they gave me the wrong size all i wanted was a bigger size they said to purchase another pair and then they would refund 24.00 i psyed 34.00 plus the exchange cause im canadian so my total is 44.00 why should i have to buy another they should send me another pair thats bad business its cheaper for me to send the pair back then to purchase another pair what do i do i like the shoes but not paying again please help

Hi. I’ve put this complaint to aliexpress via app 30 times but each time they said pending refund arrangement from the respective department.

Amount involved are around usd 100. Due to item collected are defect via building the item. Lower potion aren’t even resulted bag will fall to a site.

Even many times pudge complaint of not receiving my refund. Your app customer services associate only know to said pending pending since December 2016. Till date refund are remain unknow status even though they had said refund are pending on arrangement.

The worst of the worst is that aliexpress are intentionally not to allow customer to lodge complaint vi email so that tracking email can be the proof or evidence. What’s a shame of intentionery did that. Never once I’ve seen a big company are without complaint email.

China company have to learn to be hornets to customer and do not try to rob immkocent money where customer has paid accordingly to the selling prise.

You may check yeh history of complaint of this item where hours and if times has spoken to your complaint receiving girl in the app.

Therefore. I demand the refund to release at once without futger delay. Approved but not willing to process the refund and always drag and delay and execuses now and than.

Do revert back to my email stated at undersign ASAP. Appreciated.

Thanks Andy Yem - malaysia.
[protected]@gmail.com.

This guys have managed to surprised me, this is possible the worse experience I ever had with the support chat "People"

Please read...

Eva06:39
Hi, welcome to AliExpress.com!Please log in first for better assistance.
Eva06:39
Are you interested in…? （Log in for better service experience!）
I have not received my goods, what can I do
I have not received the refund, what can I do?
The goods received are not what I agreed upon
I cannot pay for my order, what can I do?
How do I know product details?
What will happen after I open dispute?
Me06:40
I have tried twice to recuperate my password without any success
Eva06:40
If you forget your security question, please contact our service team for a further help.
Was your issue resolved?ResolvedUnresolved
Me06:40
livechat_link
Me06:40
I need to talk to a person
Eva06:40
Please click here to connect to AliExpress Customer Online Support.
Select your questions from list, then click Chat Now to talk with service representative online.
11.jpg
Thanks for your feedback.I will work hard.

Mae..06:41
Hello, I am a service consultant Mae..

Mae..06:42
Thank you for contacting AliExpress. My name is Mae.
Me06:42
Hi MAe

Mae..06:42
Hello, how are you?
Me06:42
I have tried twce to gain access to my account and I am not receivinng the email for password recuperation
Me06:42
I am good thanks

Mae..06:43
I see.

Mae..06:43
You are most welcome.

Mae..06:44
I understand your concerned about not receiving the verification code. I am more than willing to assist you on this.
Me06:44
ok thanks

Mae..06:44
You are most welcome.

Mae..06:44
No worries, I will expand all my abilities and to check this concern once and for all. I will be happy to assist you in this issue.

Mae..06:44
Can you please tell me what is your email address?
Me06:45
f#######gmail.com

Mae..06:45
And also can you please provide me your member ID in Aliexpress?
Me06:45
mmm where do I get that ?

Mae..06:46
Hang on, I will be the one to check here.
Me06:46
I could provided you with the order number

Mae..06:46
Sure.
Me06:46
I have that in an email

Mae..06:46
That will help.
Me06:47
87######

Mae..06:48
Thank you for the order number.
Me06:48
sure

Mae..06:48
Alright.

Mae..06:48
You are most welcome.

Mae..06:49
May I know if you can access your email inbox?
Me06:50
I am on it right now

Mae..06:50
Perfect.

Mae..06:50
Try to check if you can received the code in your end, okay?
Me06:50
ok

Mae..06:51
Once you received the code, kindly provide it to me here quickly.
Me06:51
yes I am waiting, but nothing
Me06:51
nothing on spam either

Mae..06:51
Hang on.

Mae..06:52
Check it now.
Me06:52
I can see it now

Mae..06:52
Please provide me the code.
Me06:52
just stay with me for a sec pls

Mae..06:52
Okay.
Me06:52
850605

Mae..06:53
Now, try to access this link.

Mae..06:53
https://passport.aliexpress.com/ac/password_reset.htm?fromSite=13&appName=aebuyer&lang=en_US

Mae..06:53
Change your password.
Me06:54
the code is not working

Mae..06:55
Yes, once you click getting the code you need to put the code before it expires.
Me06:55
giveme a sec

Mae..06:55
Okay.
Me06:57
ok it is telling me that I am verified but still asking the username and password

Mae..06:57
Okay.
Me06:58
this is what is happening

Mae..06:58
Did you click the link that I provided you, or you can copy and paste in a new tab.
Me06:58
I click on it

Mae..06:58
Okay.
Me06:59

Me06:59
that is what I am getting

Mae..07:00
Yes, and then after that when you log in it will say verify again, correct?
Me07:00
exactly
Me07:00
I did it twice

Mae..07:00
For that verification, you need to provide your phone number, the code will be send to your phone.
Me07:00
ok let me see pls

Mae..07:01
Sure.
Me07:02
I have not received any text at my phone
Me07:02
I am in Peru by the way
Me07:02
maybe it is because of that ?

Mae..07:03
No, would like me to do that here?

Mae..07:03
I will try it in my end.
Me07:03
absolutely

Mae..07:03
Okay.

Mae..07:03
Can you please provide me your phone number?
Me07:04
sure
Me07:04
51 is the country code
Me07:04
then
Me07:04
[protected]

Mae..07:04
Thank you.

Mae..07:04
Please bear with me.
Me07:04
:)
Me07:04
I am going nowhere :)

Mae..07:05
Please stay on the line.
Me07:05
sure

Mae..07:05
Okay.

Mae..07:06
Try to check the code in your phone and then provide it to me quickly.
Me07:07
Ok I got it nw
Me07:07
859470

Mae..07:07
Okay.

Mae..07:07
Try to log in to your account now: f#######gmail.com

Mae..07:08
And then use this password: fernandofi89103_357

Mae..07:08
You can change the password, with your preferred password.

Mae..07:09
Have you tried to log in to your account?
Me07:09
it is weird I am being sent back to the recup password

Mae..07:10
Try to log in again.
Me07:10
nevermind
Me07:10
one sec pls

Mae..07:10
Can you please clear your cache and cookies first?
Me07:13
this session with you will expire ?

Mae..07:13
No, just try to log in to your account now.
Me07:14
Ok now we do have an issue .. let me show you

Mae..07:14
Okay.
Me07:15

Mae..07:15
Thank you so much for the screenshot.
Me07:15
I have no Idea what it says

Mae..07:15
Can you translate the page?
Me07:16
let me take a look in google

Mae..07:16
You can translate the page look at on the right side.
Me07:17

Me07:17
it seems like a server error

Mae..07:18
I see.

Mae..07:18
This is not the aliExpress account but your Alipay account, correct?
Me07:18
I am not sure what the differences are
Me07:18
I was trying to see my order status
Me07:19
from the email I received from you guys

Mae..07:19
Yes, this is your Alipay account that you showing to me.
Me07:19
and what is that exactly
Me07:19
?
Me07:20
if you don'nt mind

Mae..07:20
I will explain to you.

Mae..07:22
Thank you for patiently waiting.
Me07:22
no problem

Mae..07:23
Upon checking here further, since this is about your Alipay password to change I need to transfer you to our Alipay department for them to assist you with your alipay password reset.

Mae..07:23
If you want to know more information regarding your alipay passowrd. I can refer the chat to our AliPay Team. It takes 2 minutes to get someone from this team, would that be okay?

Mae..07:23
Before I transfer the chat to AliPay Team, is there anything else that I can assist you with today?
Me07:24
well I will like to know if this happen often with you guys
Me07:24
this is my first buy here
Me07:24
and I am confuse, realy

Mae..07:24
No, really it is not always that there is an issue like this.
Me07:24
but is ok

Mae..07:25
No worries, this can be fix easily.

Mae..07:25
Please stay on the line as I will transfer the chat to our Payment Team. A maximum of 2 minutes wait time will be expected before getting connected with a Live Representative.
Me07:25
ok

Mae..07:25
Thank you for contacting AliExpress. Have a great day.​
Me07:25
you too
Our service consultant is now with you.

Angelo07:25
Hello, I am a service consultant Angelo

Angelo07:25
Thank you for contacting AliExpress Payments and Refund Department. My name is Angelo.
Me07:25
Hi Angelo

Angelo07:26
To ensure that I got you correctly, you need assistance on how you can reset your AliPay password. Is that correct?
Me07:26
do you understand the situation ?

Angelo07:26
Hello there. It's nice to meet you.
Me07:26
me too

Angelo07:26
Alright, let me help you further on this matter.
Me07:26
I guess yes, I was just trying to see the status of an order

Angelo07:27
Thank you so much for confirming.
Me07:27
sure

Angelo07:27
I totally understand that you need assistance on how you can reset your AliPay password. Nothing to worry, you have me here as your Specialist and I am trained to help you with this concern. Have trust in me. I got your back on this.
Me07:27
thks

Angelo07:27
You are very much welcome!

Angelo07:29
To help you further on this matter and for your convenience, please use this link (https://survey.alipay.com/survey/AMN1cwV2A) for you to see your order as this will help you to reset your AliPay account password.
Me07:29
ok give me a minute pls

Angelo07:30
Sure.

Angelo07:30
Please be informed that our system will automatically disconnect the chat, if we are unresponsive for the next 5 minutes.
Me07:31
I am bein ask for documentation

Angelo07:31
Yes, as this will protect your payment and transaction of your account.
Me07:31
I have already paid that
Me07:31
order

Angelo07:32
Yes.
Me07:32
i am trying to see my order status
Me07:32
I do not have docs to show you

Angelo07:32
Alright.
Me07:32
and I am not a seller I think I don need to

Angelo07:33
I see.
Me07:33
I hope you understand what is going on here
Me07:33
I just bought something online

Angelo07:33
Yes.
Me07:33
I want it to see whan it is going to arrive

Angelo07:34
Since you have logged using a guess account. I hihgly suggest you to please logged in here using your AliExpress account.
Me07:34
well I was trying to do just that
Me07:34
but
Me07:35
my password will not be accepted
Me07:35
so I try to recuperate my password

Angelo07:35
I see.
Me07:35
but
Me07:35
i NEVER GOT THE EMAILS
Me07:35
sorry for the upper

Angelo07:35
So, since this is the case. You need to proceed to the link that I gave you earlier.
Me07:35
It was the letter I
Me07:36
and what documents you wnat me to upload ?

Angelo07:36
Alright.

Angelo07:36
Please refer to the instruction on the link that I gave you.
Me07:37
I will not upload my passport ! this is really deceiving
Me07:37
I am telling you, I just bought something
Me07:37
I payed for it already
Me07:37
there is no need for me to do that

Angelo07:37
I totally understand you on that.

Angelo07:38
Let me help you further on this matter.

Angelo07:39
Since this is the case and to help you help you further on this matter, please allow me to conduct further investigation regarding with this matter as I will exhaust all my resources here to help you further on this matter and I will be sending you an email update with regards on this matter within 24 hours. Would that be okay?
Me07:39
so ... are you going to provide me with an issue number to referr to this ?
Me07:40
before doing all that

Angelo07:40
With this, may I have your preferred email address?
Me07:41
f#######gmail.com, and this is the email address that I used to create the account with your company

Angelo07:41
Thank you for your email. This is to ensure that your request will be prioritized today. Please wait the email within the day as I am waiting the complete details of your query.

Angelo07:41
Rest assured that this will be taken care of urgently with favorable results on your end.
Me07:41
coul d you please provided me with an issue number
Me07:42
?
Me07:42
do you have anumber I can call ?
Me07:42
US

Angelo07:42
Please do not worry as this will be documented after our chat ends, so that you may avoid yourself from repeating all over again.

Angelo07:43
Then since I have your active email address, you will be updated accordingly.
Me07:43
you are leaving me with no answer

Angelo07:43
Please do not worry as I will do all my best to help you further on this matter.
Me07:43
I am guessing you are not a real person
Me07:43
just a machine

Angelo07:43
No I am a person.
Me07:43
so ...
Me07:44
please read what I am asking you

Angelo07:44
I am here to help you.
Me07:44
do you have an email address that I can use to try to escalate this issue
Me07:44
?

Angelo07:44
Please be informed that we don't have any call as we do cater in chat only.

Angelo07:44
Yes.

Angelo07:45
Please do send an email through this address: [protected]@aliexpress.com
Me07:45
do you have something like customer support ? instead of security ?

Angelo07:46
I really hope that you would appreciate my assistance for today as my only purpose here is to help you further on this matter.
Me07:46
I have nothing against you
Me07:46
but put yourself in my shoes

Angelo07:46
Yes.
Me07:46
I have being here for about an hour

Angelo07:47
I totally understand how you felt right now as if I were in your position right now, I would surely feel the same way too. Rest assured that I will do all my best to help you further on this matter.
Me07:47
and there is no answer on how to access my account
Me07:47
instead you asked me to provide you with documentation
Me07:47
see what I mean ?
Me07:47
1hr here with you guys

Angelo07:48
Yes. I totally understand you on that.

Angelo07:48
Trust me! Let me do my job so as I can give you clear and immediate resolutions. Rest assured that this will be expedited and will resolve urgently with a positive result in your end.
Me07:48
most companies will create a case provide me with a number and thats it

Angelo07:48
My assurance today is I will act on this for you right away. Just a words to ponder! Infinite patience brings immediate results.
Me07:48
OMG

Angelo07:49
This is the link https://icshall.alipay.com/hall/index.htm?sourceId=AEOnlineService to get Live Chat service from the responsible team. Kindly note that this Live Chat service is available from Monday to Friday: 9:00-18:00 (GMT+8).
Me07:49
ok do what you have to do

Angelo07:49
I understand how you feel in this situation. I can feel the frustration this matter brings to you. However, I know that there is solution to every problem and I would appreciate if you could give a little time to solve the issue.
Me07:49
I will

Angelo07:49
Thank you very much fo​r giving me a chance to resolve your concern for you. I will make sure that I deserve your trust.
Me07:50
but really, you need to do this in a better way
Me07:50
not you ... your company

Angelo07:50
Yes, we will do the necessary action needed for your concern, and I will not stop until this will be given an immediate answer. As I know this is very important to you.

Angelo07:50
I will make sure that this will never slip in my hands, as you have work hard to earn this money. That is why I will be the one who will handle this issue and will make sure an action will be provided to resolve this as soon as possible.

I will exhaust all my resources so that my support will get into it and will be informed that this has been for an hour already yet still pending to be resolved.

Angelo07:54
Was I able to address your issue/s today?
Me07:55
realy ?