Aspen Dental’s earns a 1.5-star rating from 1662 reviews, showing that the majority of patients are dissatisfied with dental care.
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Failed root canal, lack of customer satisfaction
I had a root canal done on an infected tooth October 2022. They assured me saving my tooth is better than extracting. 6 months later I was in more pain then I was before the root canal. I went in, 4/13/2023 they told me the infection never cleared from the original root canal. Put me on antibiotics, and sent me out to see an endodonist that was booked week...
Read full review of Aspen DentalTalking advantage of college student
Last week my 19yr old went to get a checkup at Aspen dental and when she came home she said that she needed a root canal done I was floored because my daughter never had so much as a cavity. But I know how dental offices work especially since I worked there before and I know about how they tell patients they need work done when they really don't. They told her to come back yesterday and I accompanied her so I could find out what's going on. She went in for a cleaning which she thought was a regular cleaning but it turned into a deep cleaning with a 384.00 price tag when I informed them I was her mother and I know about how this works from my previous employer they shuffled us out of the door and stated a dentist will call and explain. Shame on you for trying to take advantage of a young college strident.
Desired outcome: We still have not received a response.
Customer service
I made an appointment online at 2:00 on May 15, 2023. Front desk was very rude and asked if I had an appt. I told them I received a confirmation email. They said well your appt was at 12, didn’t even look at rhe email. Told me they go to lunch at 2, and I needed to reschedule for the next day. I would never go back there again. I wasted my time and gas.
Read full review of Aspen DentalDentures and implants.
I had dentures and 2 implants done at aspen dental in greenville, sc and I am very disappointed with the results. the upper is very uncomfortable and the bottom rises up and down. they pinch very hard to eat with. went to them many times to correct these issues to no avail needless to say I would like a refund because now I have to go to another dentist to get it fixed. also it always felt like I was being rushed.
Read full review of Aspen DentalCleaning service not performed. Deposit paid.
After having a series of x-rays taken on April 21, an appointment for a cleaning and 2 surface fillings was made to be completed the following week on April 25th. Partial payment was made, and my insurance company has already followed through with the claim. I had tried to confirm my appointment on the morning of the appointment, but the line was completely...
Read full review of Aspen Dental and 2 commentsUnauthorized and fraudulent billing
Let me say that I was very pleased with the dentist, hygienist and staff, but billing is a nightmare. Again, this last time, I was in for a standard cleaning and consultation for future work which is covered 100% by insurance. This was Feb. 8, 2023. Now I get a bill for Gingival Irrigation per Quad times 4, code D4921. This a procedure that was not done...
Read full review of Aspen DentalDid not work with my dental insurance
Date of service and payment was 05/09/2023. Debit card used for $165. Corpus Christi, TX location [protected] When I arrived for my appointment to get a denture repair I gave the receptionist my United Health Care Insurance Card. When it was my turn to go back into the lab, she said my Insurance did not cover repair. I paid $165 because it had to be...
Read full review of Aspen Dental and 1 commentOver billing
In jan 2023 went in for a check up was giving an outragous breakdown of work that needs to be done $9774.99. 1st thing was to do the periodontal scaling which i would have to pay $1200. I did on 2/8 and 2/9 pd $600 and 612. They submitted to my insurance $1161 on 2/8 and $1161 on 2/9 which my insurance allowed $726 and $728. That is what you get paid you dont get to keep or charge me for any additional. On 5/9 i went in for a cleaning asked about the over charge and how conventiely there systems where down and they cant see anyones filed and wont be able to for at least two weeks. Then was told that my cleaning that is 100% covered by my insurance would cost $132. So you cant see my files but you can charge me for a cleaning. You owe me money i dont owe you.
Desired outcome: I WANT MY MONEY BACK YOU OVER CHARGED ME $504
I'm waiting for my $1,300. credited back on to my credit card for deep cleaning which I canceled after hearing such bad reviews from them . Their computers are still not workable.
Repayment for work not done and poor customer service
I chipped a tooth a few months back. I'd been having problems getting in to see my regular dentist, so I made an appointment with Aspen. I walked in with a chipped tooth and ended up in the business office with a $6k treatment plan. They wanted to pull my whole upper plate and get me a full set of dentures. Then the dentist rushed me into the busine...
Read full review of Aspen DentalDental cleaning/billing
I received a notice from a collection agency regarding a bill from Aspen Dental on March 1, 2021. First off this is the first time I have been notified at all that I owe any type of money. I have never received a bill from Aspen Dental and now 2 years letter I find out that I have been sent to a collection agency. I have always paid my balance prior to...
My implants keep popping up in Panama City Beach Florida
I’ve had nothing but problems with my implants and dentures starting 1/23/22 last year. I’ve been back many times with dentures falling down and many relines and implant’s popping up. Everytime I go back they’ve charged me and would like to have the implants fixed at no more cost to me. I live in Springfield, Ohio. I can’t even drink tea without them popping up. Please contact me and get this resolved Account # [protected]
Read full review of Aspen DentalMy dental procedure
After my first procedure i.e. xrays, consultation and dental plan I called to set up an appointment for my final procedure, I e, lower dental plate. Receptionist could not access my records because their system was down. That's basically the short story. I was transferred twice. I also had to have lab work done before hand, which was completed and they...
Read full review of Aspen DentalBilling
4/21/2023 - Scheduled appointment for cleaing/x-rays. X-rays were performed but no cleaning. Also, was asked to speak with Nikki Bloom regarding payment plan for other work to be completed. I did apply for Comenity Capital Bank. 4/24/2023 - Called Nikki Bloom(Bensalem PA) office, canceled all appointments, because, my insurance will not pay for all work to...
Read full review of Aspen DentalService not completed
Hi l want to file a complaint about Aspen dental in Goodyear AZ. l took my husband to Aspen dental at 15530 w Roosevelt st ste 106 to get dentures on11/30/22 l prepaid $ 2834.20 He first had to get he teeth extracted there was a problem getting the Dr approval the Dr. was not getting the paper they change the appointment a couple of times my husband passed...
Read full review of Aspen DentalDentures
I have tried several times to resolve my issues. I do not want to speak with the regional manager of Klamath falls I want to speak with someone higher up.
I have stopped paying my bill to the issue is Three teeth have fallen out. Causing me to choke. I have asked several times to have them relined. I cannot eat with them. I asked for the teeth to be bigger. I have to wear them because now I cannot wear nothing in my work. Now I can't get ahold of anyone at cooperate.
All I asked when I came in was to get a replacement for my bottoms. I was told I had to have these. Which was so wrong! I still have my old set. The bottoms just need to be redone. The assistant did not do a correct job with the because when the teeth adhesive is place, I have an overbite. I am very very upset I smiled with new other dentures unfortunately he retired. I worked in a dental appliance and office for years. The doctors and denturist are the worst I have ever seen. Teeth should not break off or fall of for no reason. Now I can not afford to get another set anywhere else. And paying the balance is a joke after such poor customer service and product. I understand I have bone loss in the front I did when the others were made as well
Desired outcome: Return the money paid or Repair old dentures. Or make a pair that fits my face correctly. Last picture is with the other dentures. The tops are fine the bottoms need the be repaired.
Dentures money-back guarantee
As of April 27th, 2023, I have been trying to contact the Aspen Customer Service Management team to reaffirm my wanting to exercise Aspen Dental Moneyback Denture Guarantee. I tried contacting them today, May 2nd, 2023, to get them to no avail. I am now requesting in writing the money-back denture guarantee. Below have been my many attempts to have my...
Read full review of Aspen DentalBilling
I've went to Aspen Dental on 4/21/2023, and was scheduled for a cleaning. My insurance does pay for cleanings, but there were no cleaning performed. They wanted me to speak with the office manager in regards to the work that was needed.
I meet with the office manager that day and the price was $1055. for the work. On 4/24/2023 I canceled all work needed, bc my insurance would only pay for a certain amount.
Now it has been two weeks and I still have a balance of $1055. I contacted Aspen Dental, and the office manager indicated this would be handled and removed.
Desired outcome: Please update my record to indicate I do not owe any balance and provide proof.
rude and unprofessional behavior from office manager - erica blotzer
she is located in your va. beach office at hilltop. she didn't want to discuss a bill i had received from you. i tried to ask a couple of questions and her reply was short, uncaring and un professional. this confrontation occurred on or about 4/26/23. you don't want or need an employee like this in your organization.
she told me that my insurance co. was the problem. she seemed that she didn't want to talk to me or answer any questions i had.
Desired outcome: file this complaint and put in her permanent employee folder or site.
Dishonest Business Practices
At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. I was not told that I had to pay for those items out of pocket. It wasn’t until I rec’d a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. Aspen dental is very cunning and dishonest. Beware.
Desired outcome: A refund
Cancel services
Please be advised that I Stacy s Kitchen on 4/25/2023 called and cancelled my account with you. I do mot want anymore services done by your company and told them to close my account and to notify Snap, Inc with my cancelation. I tried to call them today 04/26/2023 to ask if they did as I requested and they blocked my phone number. At this point I am...
Read full review of Aspen DentalAspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Aspen Dental contacts
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