Dollar General
Reviews and Complaints

[protected]
Manager name is Bill

I was in the Dollar General in Oxford Ms on University Ave. In the store in 2-3 different locations they had a sign 4 for $10 on the 6 pack bottles of Dr Pepper etc. Above the sign they did not have the bottles, they had the cans in all 3 locations. I got the manager and showed him that I understood the sign but they had 12 packs advertising instead of the bottles so therefore I should be able to get the cans. It is not my fault that the wrong product was stocked. He began snatching the tags and started yelling I'm going to give this to you but not again and for me to get out. He told me its people like me that want something for free. I had money and have money. This was a racist comment and very unprofessional. I am going to continue to post this everywhere until something is done about that manager.

this woman has been evicted from two apartments and i beleive she and her son are stealing from your store .This needs to be looked into . This is not hearsay .check it out for yourself.She is currently being evicted and lives with her son.they are slobs and dont own anything her son is always in trouble with the law and is a thief. There gas n lights have been shut off 3 times in the last 2 months. Her son just started working at the store and there will be stealing happening . Im telling you this because it is a fact .hope you catch them.

While shopping at dollar general in Waverly on Sunday DJ had a package of 24 colored pencils in his hand that came open and spilled on the floor in a isle DJ who is having some issues with his hands set the box on the shelf to come get me for help in the meantime 2 female employees had seen the incident and the manager JOHN who was in the next isle came and started to pick them up and asked the female employee what happened and she said some adult dropped them and left you want me to go hunt his [censor] down and the manager says no I don't want any more confrontations today and laughed she then said well as and adult he sure was [censor]ed for leaving them and even if he was a child as my child I would whoop his [censor] and make him pick them up. Well I came around the corner of that isle and gave them an ear full. We called the regular female manager and got this well its not as bad as you are saying my employees all ready told me all about it. REALLY what the heck so employees can call someone [censor]ed and want to hunt their [censor] down and its ok? I am beyond pissed that employees can treat a customer who they have no ideal is handicapped or not and DJ is Mentally [censor]ed and has weak muscles its ok?

Your store at the intersection of hwy 167 and 125 in coffee county al. Has a very dangerous driveway it cant be seen at night, hwy 167 is a very busy highway and someone is going to be hurt or killed looking for it. When a couple gallons of reflective paint to paint some strips around the outside edge could prevent this, this is not a complaint about the management or the employees the are all very helpful and friendly people, but about something that should have been taken care of from the beginning,

She is rarely at her store i am a recent employee as in hours of this complaint will be the second time she's terminated me first reason i was sick text her and told her i was going to the doctor and id bring excuse she was just out herself sick with flu. So know moving forward she text me back NOT call me and tells me im terminated twice through text very rude doesn't have a good attitude she has fired 5 pepole in four months plus me know. So this time was my back went out i was t even scheduled to work and was asked to do something not getting paid for and i couldnt cause my back know this is very un professional i want a knew store manager and allof my unpaid time she has had me work off of clock the last time i was there this past month besides her wanting me up there last night ive been paid for but i worked alot of unpaid time before but i want my money and ill go as far as i have to the right way legal to get it like filling a suit please contact me thanks CRYSTAL HICKS

cashiers has a bad attitude, if they don't want to work they need to be at home. This location never has the items that are on sale in stock, also the store has junk all over the place. Too many young peoples that don't want to work are working their, you need to hire peoples that want to work and want a job. This store is always nasty and stuff is over the place, the cashiers get mad if you are using coupons, you can to any other Dollar General and they don't treat their customers they way the are treated the customers in the Hayneville, Al store. If we don't get friendly customer service in this store we are not going to shop their anymore.

I was in your store in indianapolis indiana.. About 2:15 p. M. I came in to get tissue paper and baby wipes and a soda.. They didn't have baby wipes.. So I left out and the manager came out and ask me if I was stealing.. I am so upset.. I always go into dollar general stores and never been treated like that before.. If they had what I was looking for I could of brought my items.. On commercial dr in indianapolis indiana.. You need to get some help in that store and new manager.. If I got to go into your store and get harass. Maybe you need to training your employees better customer service. No customers should never get treated like that..

The employee was there for a long at West Pittsburg PA and I am complaining on his behalf. He has been trying to fight the issue but its a losing battle and the manager and is just a fat hog who wants girls there that he cant get with which is why there is reason to believe he fired the employee. I don't understand how this goes unsaid he does in that store and has the dumbest people i have ever seen in retail and he fires the only good one and take another good one off the schedule for no reason what kind of manager is this dollar general get it together will not be back til the pig is gone.

Whenever there is a sale on sodas, I try to get there earlier enough to get them. This particular store (3148) never has what the paper is selling. The cashier tells me that the truck would be in that afternoon. I think this is unacceptable because if your store has a sale and you open at 8 am, why would you not have ample supply for what is advertised in the paper?

I am a cash customer. I do not often carry my debit card. There have be several occasions like this morning when I stop at DG in Tullahoma Tennesse to buy some snacks and lunch for my work day only to get to the cash register to have the clerk tell me that they can not make change for a $100 bill. This is RIDICULOUS! This is a store that operates with money. There is NO reason why a customer should not be able to make a purchase because there is not enough cash on hand to facilitate the transaction. I work with the public at a small distillery visitor center and even I have enough cash on hand to make change from a $100 bill at any point during store hours. I use DG for it's convenience. I am a regular customer. I am very unhappy with the level of customer service I get from your stores.

There was a DG advertised coupon on the Gain Flings for 2.50. I look online but the DG coupon was not online. I asked the manager why the coupons wasn't working. She didn't bother to look or try to help. She told me that I needed to call marketing department cause that was not her problem. I told her I would call corporate and report her...she didn't care. I would like my coupon on my gain fireworks

One of your stores located at 1555 S. Boeke Road Evansville, IN has a very rude employee. I was in the store today to purchase a few items. There was a cashier, young African -American lady was assisting me. A white lady, not even a manager, just an employee comes over to the young cashier, snatches the electronic device that registers the goods being purchased and proceeds to over ring the items I am purchasing. I mentioned that I think you may have registered too many items. She says no, I count in my head. I pay for the items, and received the receipt from the young cashier, who was very polite, but clearly was embarrassed by the way she was treated. I examined my receipt and I was in fact over charged. The meddling white lady rolled her eyes and said oh, ok. Hold on and walked away leaving me and the cashier looking at one another. The white lady comes back and says I can take you at the other register. I was refunded my funds for the over charged. I explained to her that the young lady was accurately registering my items, until you interfered, belittled her and took over. The white lady said the cashier rang too many, I only ranged up a few. She proceed to curse at me, so I cursed her back. That is not correct, she took over the process and didn't give the cashier the opportunity to finish. Not only did she rudely interrupt the check out process, in which the cashier didn't need any assistance, but she treated her very badly. I have seen this particular lady do this same very thing to other employees. This particular has a lot of employee turn over and I see why. I would like to file a formal complaint against the meddling white lady. I don't know her name, so I could only describe her by her gender and race. My apologies. I spend my money at a lot of different establishments. I don't have to be treated this way. If you need anyth8ng else, please feel free to contact me at...[protected]@sbcglobal.net.

I was in the Ash Flat, Arkansas Dollar General on November 1, 2017. I understand that a delivery truck may have made a shipment that morning but that is no excuse for a store to be so cluttered and crowded with merchandise that customers cannot get around in the store. If you happen to use a shopping cart you might as well be prepared to leave it sitting at the end of an aisle if you need something on said aisle because there is no possible way you can get a shopping cart through. It is not like this just on shipment days. It is like this all the time. The aisles are so crowded with displays that if you brush by them they will fall over. But there is no other way around them. This is awful and dangerous. Someone is going to get seriously hurt someday. The cash register area is so stacked with items on display that a person only has a very small area to put their items on the counter. There is no reason for a store to be in this kind of condition. This looks bad on the store. I have heard so many complaints that all Dollar General stores are this way. I have been in several, as I do enjoy shopping at Dollar General and I have been in a few that I did enjoy shopping at. Plenty of room and no clutter, very neat, organized and clean. Not so at the Ash Flat, Arkansas store. I frequent this store often and it gets worse every time I shop there. The store manager seems to think that the Dollar General Corporation thinks that "her" store is wonderful. She is not a neat, clean, person. I don't mean to put anyone down in any way but she just always looks unkempt. They cannot keep employees there and every time I go shopping they are training a new employee because someone has quit. Maybe they are quitting because the manager and assistant manager are both rude and hard to work for. Maybe they don't like the fact that they have to work in such a cluttered and unorganized establishment. Until this issue is taken care of I will not be returning to any Dollar General store. This is a fairly small town and we also have a Wal-Mart and a new Dollar Tree recently opened so there are other options. I truly hope this issue can be resolved soon.

I went to Dollar General located at 2137 Seneca st Buffalo Ny 14210. I am there severall times a week as it is right next to my house. I have got to know most of the workers there some are very pleasant. The others, not so much. There a few in particular, who give me and my children attitude and snobby looks everytime I am in there. The store is ALWAYS a mess, never stocked when the truck comes in, they are always out of items, because they are never working when I go in there, but rather outside smoking every 20 minutes in groups while one cashier named Sandy is always on register by herself. No one ever helps her cash customers out. They are too busy gossiping about eachother. Sam, one of the managers or key holders (not sure which title she has) never is helpful. I had to move a huge box out of my baby nieces way while Sam was standing right there, looks at me and walks away. Didnt ask me if I needed assistance, or helped me. Everytime I go in there, at least 5 aisles are filled so much with boxes unstocked items, garbage all over the place that I can never even push a cart through it. When I was in there tonight, Sam had nerve to say, "I dont know where these kids mothers were at that are making a mess in my store, I would of kicked my kids [censor]". She said it loud enough for me to hear it on purpose, and my kids didnt touch anything in that store as there were with me the whole time. and are well behaved children. That store is a mess everyday and she had no right to blame the mess in her store on customers kids. I felt horrible when I left that store because of the way I was treated with my children. This has been an ongoing problem and it needs to be fixed. Thank you. very much. Christina

To whom it may concern,

With little money and time to spare on going to an alternative store, I ended up purchasing a pepperoni pizza from the 14702 Mercury Dr, Grand Haven, MI 49417 location. I have asked several employees multiple times in the last month if they would consider offering a cheese pizza option for vegetarians and have been met with responses such as 'I don't handle requests', 'I thought we stocked that item', and 'maybe we didn't sell enough to restock it', with absolutely no suggestion that they would find someone who could take the request into consideration. Cheese pizza is a very common item that I have never found out of stock at any other store that sells frozen pizza items. After a long day at work I just spent the last 15 minutes hand picking pieces of dead processed animal flesh off of my food and am pretty upset with the lack of interest your employees have expressed in offering a wider selection. With two freezers nearly full of 3 different types of meat pizzas, (not including the Supreme pizza which also has pepperoni), I'm disappointed that I am not able to find a simple cheese or strictly vegetable pizza option for days where I am limited on time and energy for cooking. I understand not wanting to stock an item that doesn't sell very well, but this is a new store and a very common item and I'm not sure how you expect to make sales if you don't sell the item for very long in the first place. The fact that my money just went to promoting the sale of meat, further proving that your sales should be invested in that item is what prompted me to reach out to your complaint line to express my frustration. If there is any way that you can begin to stock a wider vegetarian friendly selection of items, or at the very least a commonplace cheese pizza at this location it would be greatly appreciated and you will not have lost a frequent customer. The convenient location of your store is so far outweighed by the dismal service and selection.

Regards,

Julianne Bates

The last couple of times i have been in the store i was turned down from using my coupons that i was buying the products for and they little girl said if they want scan we cant take them well all the other stores do take them as long as you have the product for them and i have stood in line over 10 minutes with 1 person in the store and the other employee outside or them hiding in the office with off the clock employees .And noone can tell me why my app will not work and the answer i get is i dont know, well you would think the employees would be trained on how to fix what there customers need and This location isnt the friendliest store to go into its like its a burden to have to wait on you. I think to better your company they need training on helping there customer's and fixing your coupon problems alot of people rely on the coupons.

I have been to dollar general twice this week and at the back by the red bulls there is an odd smell which makes it hard to breathe. I will not be shopping there until there is something done with the smell. The store is always crowded with boxes on top of boxes which is very dangerous. This store is not safe to buy food from. I was told that the freezers go bad and nothing is done. No one stocks the shelves.

Store Number 04946
Employee Audrey

I visited your store on 11/04/2017.

I am a frequent customer to Dollar General but I usually avoid this store because of the customer service. I have the Digital Coupons and I had clipped certain coupons to my account. Audrey is terrible with customer service in the first place, number one she does not know how to talk to customers. She always uses a loud voice. I know she gets several complaints from that. But anyway, I picked up the items you guys had on sale and was unable to use the DG digital coupons. Audrey didn't care and wouldn't help. She blamed it on DG poor computer system. I am very dissatisfied with DG. I'm sure you will get a lawsuit for False Advertisement. I have pictures of the Ad and posted prices in store and Audrey still would not accept my coupon. She is a terrible face for your company. One day you will realize this .. thanks

My survey link states that the store # must start with a zero but my store starts with #1 it is a new store almost a yr old how can i use my reciepts for the survey i appreciate the surveys but need to beable to use my store #16411 i am not able to drive far so this store is very convient for me so i really want to know how to submit my reciepts any help would be greatly appreciated i do not have a computer just my smart phone am not very computer savy

The store manager of Dollar General In Rockingham, NC is so rude. He don't need to be a customer. I'm contacting to let you know when I went shopping in there about two weeks ago. I heard foul language and alot of chaos when I asked for help. My sister use to work here and recently got put off the schedule without any type of notice. She has been calling for the longest and no-one answer the store phone nor they cell phones. So, as I was shopping I heard a conversation on another aisle about Kariem Petty getting rid of a recent employee. Not knowing that I was on the aisle beside them. I wanted to tell him so you, "FOR YOU TO BE A STORE MANAGER, WHY ARE YOU TALKING TO A CUSTOMER ABOUT AN EMPLOYEE WHO U LET GO FOR NO REASON. THAT EMPLOYEE WAS NAMED DULISSA BLAND. SHE WAS VERY HARDWORKING. ALWAYS HAD A SMILE ON HER FACE WHEN ANYBODY WALKED IN. " NEED A BETTER STORE MANAGER AT STORE 3531. HIS ATTITUDE AND THE WAY HE TALKED ABOUT MY SISTER TO ANOTHER CUSTOMER IS NOT AND WILL NOT BE ACCEPTABLE. IM GONE SPEAK UP FOR MY SISTER ND HIS RUDENESS. I WILL NOT SHOP THEIR AGAIN. ANY MORE QUESTIONS CONTACT ME AT [protected]@gmail.com thank u.
-Shelean Bland