Dollar General
Reviews and Complaints

Went to the Williamstown Ky, General Dollar. I had $15.00 in digital coupons. $4.00 was out of stock. When I checked out. only $1.00 was recognized by the cash register. I ask the manager why I didn't get the other coupons. She said there systems often doesn't recognize the digital coupons, that I needed to contact corporate, because there was nothing she could do about it. I submitted the required information to corporate and have yet to hear anything from them. I will never shop General Dollar again.

I had my first coupon experience yesterday morning at the DG in Hazard KY Store# 02374 and I have to say, it discouraged me from couponing ever again. I went for the $5 off $30 Gain sale. As soon as I mentioned I had coupons, their attitude completely changed. They sighed, rolled their eyes... the manager literally glared at me the whole time. Most of my coupons were digital but I did have 3 paper coupons, 1 of them didn't scan so I politely asked if she could key it in manually. The manager snapped back "if it don't scan, it don't scan." As I was leaving, I heard them whisper how much they hated couponers. I was polite through the whole transaction despite them being so rude to me. It was the worst customer service I've EVER received.

I went into the dollar general store of Appleton and the employees name was Telsa. My complaint is that she farts in coworkers face when they are knelt down stocking shelves. She has done this on numerous accounts and would love to see corrective action for this, whatever that may be. I love this store and would still want to continue shopping here but if this doesn't get resolved I will take my business elsewhere.

I've never been more dissatisfied with treatment in a retail store than I am right now. My spouse went to Dollar General tonight to buy some things with my daughter like she does three to four times a week at the same Reno Ohio, Dollar General. We pay by check, cash and debit card on a regular basis. The clerk whose name was Crystal tells my spouse she can't accept the check. The clerk behaved in a rude, childish manner, and had a bad attitude. She continues to complain to my spouse about what an inconvenience it was for her. My spouse calls me and I drive down with my 5 year old son which was not at all convenient, only to be told everything would have to be rang up again. After rescanning all of our items my spouse goes to the vehicle to put the items in her car. Then the clerk (Crystal) tells me the total is not correct. Then she says she has to make the total the same as it was on the check the first time they tried to run it through and evidently something wasn't rang up. She then grabs some bags of sunflower seeds and start scanning them to try to get the total back to the number that it was when they rang it up the first time. After scanning the sunflower seeds and putting them back on the store rack. At this time she tries to run the check again and claims that it will not work the total is still different she asked me to change the numbers on the check. She tries to run it again and it will not work because they voided it the first time, so I tell her give me the check I will pay with my debit card. After paying she cannot get a receipt to print out for me and we've been attempting to check out for 45 minutes. After another 10 minutes or so for not being able to print me out a receipt I finally said no than you and left the store without a receipt. At no time did anyone in my family become annoyed or return the rudeness that we were receiving from Crystal our Clerk. The rudeness and incompetence of Crystal was unnecessary and undeserved. I own & manage my own business and I wouldn't have many customers if I behaved in the manner my family was treated tonight. My family and myself are very disappointed in the treatment we received.

Myself and my spouse visited the dollar general location at 4650 Mansfield Rd in Shreveport, Louisiana 71108. While shopping and trying to check-out with the store manager, the asst. manager (elderly black man) interrupted stating he thought he advised my spouse to not come there to shop before. I then asked why would he tell him that because we both shop there frequently and he then implied he looked suspicious before as implying he was stealing. I advised him we both shop there frequently and would not dare steal. He is very disrespectful and talks to customers so rudely he must be either suspended for his continuous actions or terminated. I know he has had several complaints so therefore this must be handled immediately! Please contact myself thank you.

I went to the dollar general on 44th and Sunny lane in Oklahoma city, and so soon as me and my sister entered the store we went down one isle and there was this lady watching me and my sister so we kept on talking and she interrupt us and asked were we good so i say yes and as i was standing there she goes on to say don't get mad at me but my manger told me to watch you'll but I'm to tried I'm about to go home so i say have a good night she goes on to say cause i can't be watching everybody that steals so i say sorry mama but i don't steal so i start walking to the front and she just keeps on following me till i get to the cash register. So the cashier says whats going on i tell her that she excused us of stealing and we weren't she says yea that company policy. This is the second time i have been excused i have never stole anything i work hard for my money and i feel like that is harassment cause I'm black.

I had poor customer service. The staff acted like they didn't want to be bothered. The store was dirty the shelf's were messed up. And I was over charged and Jhakiela Mitchell acted like it was a inconvenience for her to help me and give me my refund. I was very dissatisfied. She was very rude. She wouldn't even acknowledge me as I was talking. She had her back turned to me as I was talking to her.

I went to DG earlier today with my nephew that is 5. He picked out a cap gun n a pack of caps got to register girl rings 6.05 I said I says a dollar on the rack. (It was about ten of them on the rack) she says very rudely well someone has put n wrong place. So I go back over n look to make sure I wasn't wrong it said a 1$. So I walked back over said would u come over here n look it says 1$. She says loudly n rudely I told u they n wring place. I said would u jus look she said I not doing nothing. So I told her I would like to speak to someone else n she said no I'm the manager on duty n I done told I and I not doing anything. I have never been treated that way I was getting very upset n then the manager that jus got off heard her from front of store n came back there n told her she needed to sell it to me for the price that's posted. I will probably never go back n there again n me n family visit that store at least three xs a week. I work for the public as well n would never speak to a customer the way she spoke to me. Alta vista store #03689

I've been shopping at this daller general location for small time groceries like milk, eggs, water etc... and noticed that a male employee named Jordan taking many smoke breaks and avoiding the counter while the other employee works consistently and has a good worth ethnic during the night. Im more frustrated with the manager of the store I don't know who the store manager is but being a loyal customer I recommend better employee management and no acts of favoritism. I hope the district manager of this location takes notice.

Since my retirement I check my grocery receipts very carefully. Today, 11-3-17, I shopped at a DG that had just opened. So glad to have it in my neighborhood. In checking my groceries, I did not have the apple juice which is listed on my receipt. Also, the milk was much higher than the cost posted.
My son-in-law was returning an item so he took my receipt with him. The cashier said the price listed for milk was wrong but she returned the difference in price. However she said she put the juice in my cart. My SIL said it was the manager who checked me out. I lost out here. It was not put in my cart.
This is Dollar General Store #18485, Texarkana, TX 75501.

Good afternoon im Anthony Allen around 6:45pm my self my wife and my son arrived at dollar general located 4770 Hooper Rd, Baton Rouge, LA 70811 upon arrival my wife gets out to go inside so as I'm walking inside I can hear an employee and customer talking .overhearing the conversation as I walk through the door was about a stealing or trying to steal and credit cards so once me and my son makes it pass the register and employee later to be identified to be the manager says sir I reply yes mam and she says you have to leave the store and I ask what's the problem and she says she doesn't know but I'm going to still have to leave the store so I ask for what then she says there closed well it's only 6:50pm so I ask what it the problem she again say she doesn't know but I still have to leave by this time my wife hears and come out to see what's wrong so when she comes and I tell her she put me out she says they were talking about a African American with dread locks and a woman with credit card stealing .I am African American with dread locks and my wife is white American and I feel that the manager discriminated against me and put me out of her store as she says but couldn't give me and explanation as to why and it was just wrong I couldn't even get my son anything I told them I was doing a complaint my contact number is [protected] i will also be getting with my lawyer on this matter shouldnt no one be profiled and kick out a store without some kind of explanation so I will still be waiting on answers as to why me and my son where put out dollar general store 4770 Hooper road baton rouge la 70811

Today I bought 26 packs of seeds that were 2 for $1 and was charged $0.15 per pack, I also bought 4 packs of seeds that were 4 for $1 and paid $0.08 per pack on those. The seeds are on clearance at 90% off, I was charged $4.22 for the seeds. Because the seeds were 2 for $1, I should have been charged $0.10 for 13 which is $1.30 and 4 for $1 I have been charged $0.10 for those making the total $1.40.. I was charged $4.22 instead. I spoke to the cashier, that was very nice, but she didn't understand it and said they had been ringing them up the same way for two weeks, that's how it was put in the system. Please clarify this for me. I bought these same seeds earlier this year at regular price @ 2 for $1 and 4 for $1 and only paid $1 plus tax. I would like to be reimbursed for the other 16 seed packs I paid for. Thanks. Store # 06115

These incidents have happened at store # 09335. I have turned this store in before due the fact that the manager (Donna) did nothing about a very dangerous spill of laundry detergent right in front of the register. The cashier was busy due to customers in line to check out clear down in aisle (at least seven or eight customers waiting). Today I was refused a cigarette purchase because my photo expired 3 days ago. I am 69 years old and have over 20 years of retail experience. All the companies that I have worked for have a button that says over 40 years old. My experience includes several years in management and shift leader. 2 of these companies are larger than your corporation. I have heard rude remarks aimed at myself and my son-in-law. If shes standing at the other register and I can hear her over 10 feet away that means other customers can hear her remarks. My son-in-law will NOT go into that store when shes there. I will not go in there when she's working ever again. The theft in that store will remain high because of her. This has been said by a lot of the residents right around the store. If the Family Dollar was still open across the street and maybe 100 feet away, your business would drop by at least 50% because of her. She has also jeopardized that store because a large sum of money was in the the register. Donna was no more than 25 feet away and there was a line waiting to check out. The woman in front of me put a $500 top up on either a Netspend or Green Dot card and then put $300 on another card. She never came up to help out at the register. The register is less than 25 feet away from the door and is in plain sight waiting to get robbed.

My mother bought some detergent evidently it was leaking and leaked out onto floor . The gray haired lady told my mom to grab another one right. Well her and her coworker decided to come out to my car and yell at me and my mom cause they had to clean it up. I'm very disappointed in your quality of customer service. Store #07346 located in corwin ohio. The long brown haired girl was being very abruptly rude. I will never shop at corwin Ohio dollar General again.date of incident [protected]. Time around20:27:27. That the time off my reciept. They need reprimanded for there actions. Piss poor customer service. They running a lot of money off. We used to shop there daily but not no more. I'll take my money elsewhere.

This store only has ONE person working inside at a time. I feel bad for the workers. They are forced to stock shelves and help customers. How is one person supposed to keep a store running throughout the day? How are they supposed to take lunch breaks or bathroom breaks? Not to mention, the shelves are almost always empty. I have no doubt in my mind that this is a scheduling/management issue.

I went into store #10142 with my mother about 30 mins ago. It is now 2:45 p.m. My mom has severe back issues. They had 3 12 pack pepsi for $10. She got 3 and I got 3. When we got up there to pay, I took mine out but my mom lifted one up but kept the other 2 in the buggy bc she can't lift. When we went to get them outta the buggy, the top one had a small leak and it had got all over the other 2 packs. I took it to the door and told the lady at the register and she asked me did I drop it. I said no ma'am I did not. She said I have to go get my manager. So this white gray headed lady (same one that rang us up) comes and asks me did I drop it. I said No I didnt drop it. These came outta the buggy and we didnt know it was leaking until we picked it up & moved it around. She goes & gets 2 bags to put the other 2 in bc the boxes were wet. She said very rudely "I'm gonna exchange it this time, but there wasnt a leak when it was rang up." I said " How would you know if it was leaking bc you walked off the register and let the other girl take over bc you were too worried about getting out of here." I told here that the cases were not took outta the buggy so they werent moved much so maybe thats why it didnt show the leak until we moved it to get in the car. By this time her attitude and tone had done struck a nerve bc Im a manager myself. You dont make a customer feel like theyve done something wrong. You fix the problem. Instead of arguing with the customer, you try to fix the problem so its a good customer experience! Everytime Ive ever been in this store, someone is always rude in this store! Ive heard plenty of people talk about this store.
So I go in to do my refund and she tells me she's leaving that the black girl will do my refund (like I said she was ready to clock out) and the girl couldnt figure out how to refund the 3 for 10$ amount right. She proceeds to tell me she's cancelling the return and gonna ring up everyone else behind me when I had already waited for 4 people to get to that point! She rang 5 people up! I had to get ready for work. Them being rang up and me being rang up pissed me off! There time and where they needed to be was no more important then my time and where I needed to be! Is this how you train your management and workers bc they need more training! Im very, very unhappy and this is unacceptable! I would like a response and I would like to know what kind of actions will take place. But I will never go in this store again! I dont want to blast Dollar General bc I know you cant help what some of your workers do but I also know some of these workers dont do anymore then they have too to get paid. I trust this will be handled appropriately! If you need anymore info off my receipt please let me know. I am including my phone number and email too.
[protected] Brandi Cantrell
[protected]@yahoo.com

I went to the DG in Zebulon, GA. They had a bunch of stuff on the sidewalk. Some signs were 20% off and some were 90% off. I got about 15 items from the area that was 90% off. As I entered the store, I asked the store associate if the items were 20% or 90% off. She did not know. I told her we would see when I checked out. I did my shopping (a buggy full). I go check out. I ask the associate again. She then asked the manager that was walking away from the area. She replied 20%. I had put the items on the counter. I told the associate I did not want the items. But, she started to ring the items up. There was a line behind me and they were getting mad at me. I then said again that I didn't want the items. Then she had to go get the manager to reverse the charges. All this time the associate and then the manager got rude with ME! What the heck did I do wrong? I was not thanked for my $60 purchase. I then went outside and took a picture of the sign and took it inside and handed it to them. When I got home I also noticed that 3 of the items that I bought were also priced wrong. I was over charged for those 3 items. I will not return to that DG. I will be watching my receipts when I shop at any DG. If this is a trend or regular practice, I will boycot all DGs! Not that it will hurt your business, but, I will feel better!

The manager lissette is spreading rumors that lies about how I was in the bar getting drunk while being pregnant to other associates and customers. I can get statement from those people, she also accused me of stealing five dollars from the literacy fun and I have proof that I donated it. She also called me in to sign a write up and didn't allow me to clock in also she added stuff to the write up after I signed it. I felt like I was in a hostile work environment and felt like she was out to get me. I had been there since the store first opened and had only one write up with the old manager but ever since lissette came along she's done anything she could to get me fired and now all she does is talk to customers about me

I have a friend who works for your fine company. Who is a VERY HARD WORKER and DEDICATED EMPLOYEE who has done far more than he has been given credit for. He has been a ASM for over a year an a half. I just learned that within a month he was demoted and no is being transferred to another store due to the DM racist an homophobic bully. Please respond to this I would like some questions answered and would like to know how your company employs such a bigot. Ive heard he has talked a Store Manager who is of the African American race all about the KKK and how he bullies women Managers. Please respond to this an I will give as much information as I possibly can. This is unacceptable and I do not believe he should be in the postion he is in.

Went to DG to get a few thing. Grab me a sales paper and notice there is a sale on appeal, it the blue dots, green stars, red triangle buy 1 get 1 50% off.
Had two pair of Union sweat pants and two msu, they all 4 was blue dot. The signs in the store, nor does it state in the sales paper that them items are excluded. I even double checked to make sure. Get to register to get cashed out, and was informed that them items doesn't count. Why wouldn't they be part of the sale if the paper, signs (all through the store) does not state that they are not. If you have a sale going on that states blue dots and etc... you need to uphold it and not say NO on items that is not stated in paper, or on the signs! Ridiculous.