Dollar Tree’s earns a 1.1-star rating from 2973 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Order system for online orders is professionally inadequate
Yesterday, I was in store and purchased a few "Premier Protein" Shakes. Today I wished to make an online order for a case of same shakes. Your order system shows they do not exist. I have encountered. the same problem with other attempted online orders in the past. Your website has numerous problems and glitches. You should have a pro take a look at it... I am currently considering becoming an Investor in Dollar Tree. It would be good to know your are trying to resolve the sites many problems. In these times of COVID19, I am certain many people would prefere to order online. Food for thought... Your Turn!
Masks and unsanitary conditions of employees and stores
To whom it may concern at Dollar Tree Headquarters: My name is Dottie, and I have been to several Dollar Tree stores in the Levittown, and Fairless Hills, Pa. area since the reopening after Covid-19. I am so angry and frustrated and very disgusted by the lack of seriousness the managers and employees have for wearing face masks. I went into a Fairless Hill...
Read full review of Dollar TreeStaff
I was in Dollar tree yesterday in Arroyo Grande, CA and the Man at the registrar had his mask on under his nose. I am a retired operating room nurse and that is not how you ware the mask. He had the nerve to say his Boss said he could ware it that way! It does not in any way protect us or him by doing that! The mask needs to cover Nose and Mouth! This issue...
Read full review of Dollar TreeRude employees
I was completely unaware that there was a law just put into place to wear a mask in our local town. Today dollar tree not let me into store because I did not have a mask. I offered to cover my face With my shirt so I could get something to make a mask and the manager rudely said no, read the sign. It wasn't like I didn't offer to cover my face and I truly...
Read full review of Dollar TreeManager and assistant manager
File a discrimination suit for my age. Manager said it was do to voids at register but only 1 warning. Unexceptable. Plz contact me at+[protected] Let me go do to to many voids he said. Although was only warned 1 time about it. They had a problem with my age so they used that to lay me off and advise that it was voids with know other warnings. That is unexceptable.
Read full review of Dollar Tree and 1 commentMasks
They are false advertising. They are not "dark navy blue" they are the standard light blue. When I called them to cancel my order because of the misleading of information the customer service lady was rude. I did sugguest to her that they need to correct "wrong information" that is online.
Current site 6/16-present. This is wrong and they should change this.
"return" policy
I left a Dollar Tree today frustrated and saddened: clearly not what I wanted. I am not only a regular, recognizable customer there, but I regularly do small acts of service for you. I go out of my way to bring in wayward carts. I pick up items and return them to racks or shelves. I am an obvious asset to you, and this should count for something, but it does not.
It upsets me to not be allowed to return four items because I no longer had the receipt. YOU had it! I'd mentioned that issue when I returned identical others(with receipt) stating that I wasn't sure where these four were. (I'd been helping a young lady with her wedding, as her mother died. Covid 19 threw this planning into chaos in many areas, including postponing her special day.)
If Dollar Tree has "cracked down" on the receipt issue during the pandemic, clearly part (if not all) of the reason is the shameful hoard-purchasing that harms real people. We don't know to what extent such greed has brought tragedy upon people unable to protect themselves. Their short supply is only because of hoarding. I hope you can admit the unjust irony of accepting, post-crisis, returns of essentials that selfishness withheld, because the greed-mongers have a receipt.
Today's unpleasantness is just another example of how we, the good and honorable many, are DAILY forced more and more to pay for the actions of dishonest, selfish people. The burgeoning of this injustice is the reason I left your store discouraged-- and yes, embarrassed. It could not have been pleasant for your employees, either. I was courteous as always, but I did express how uncomfortable the incident made me feel; and I left sorrowing that I‘d lost the sense of being respected and valued in your stores.
I try hard to keep track of my receipts in case of the rare need to make a return; hence my surprise at being turned down. In this case, my receipt was left in your hands. I wish that I'd known that it was futile to later attempt returning the four I couldn't find at the moment. I remember being told in a Dollar Tree in another state that you prefer that I show my receipt for returns, but either way, I could only exchange items. Hence my embarrassment today. Being made to feel foolish and wrong will surely affect the frequency of my visits, as well as the amount that I spend. My withdrawal from contributing to your bottom line is of no consequence to you, but I would not feel honorable if I did not express how your policy made me feel today. I deserve better.
If you remember the day and approximate time of purchase, and if not to far kn the past the cashier can retrieve your receipt using the digital journal. My store register maintains the last 9999 transactions though we do about 300 transactions a day so we can only go back approximately 2 months
Poor customer service
I just want to complain about the HORRIBLE treatment I received from the store manager. I was the only customer in the store on 4/23/2000, it was my bday. The managed viciously attacked me saying I wasn't allowed in the store due to the hour which was limited to the elderly and the immune compromised. I explained to her that I fit the second category but...
Management
Dollar Tree Pooler GA 5/27/2020. After completing a application and interview, I was asked to fill out employment tax forms via email. I was then asked to bring in my id and ss card to schedule training. When I arrived on the agreed date the manager stated she was unable to upload the information requested and submitted to her in the system and ask that I...
Read full review of Dollar Tree4 pack items
I find it very disappointing and a bit discrimatory that at Dollar Tree in Columbus Ohio a 4 packs of soda or Perrier drinks sale at 4 for a $1.00 and in the "Urban" areas they divide them up and sale them for a $1.00 each. Why is this? Are they price gouging in lower economic communities? It's all on Youtube. This is really unfair. Will they change?
Read full review of Dollar TreeRude employee
I was in your store on 05/12/2020. I was at the end of one of the aisles needing to turn left. Your employee was stocking the cooler that was in this store. The cart that the frozen items were on was blocking the way where I was not able to turn. I waited until your employee turned around to get more items to place in the cooler. I expected that with her...
Read full review of Dollar TreeManager
Hi I'm a regular customer who loves shopping at the Dollar Tree @ 56 Snyder Ave. in South Phila. The Manager at this Particular store should not be there to manage in fact I don't know how he got this position. He is the most rude & ignorant Manager. I've witnessed on more than one occasion with myself and others how he talks to customers and his employee...
Read full review of Dollar TreeOver charged me!
Store #6007 I bought two Dr. Sheffield anti itch creams and was charged for three. I went back the next day to get my money back and they refused. They wouldn't even offer me a credit. The very rude girl working there said something about "I have to check the video tape." I asked her when she planned to check these "video tapes" and she said the manager...
Read full review of Dollar TreeAn employee
Good day; My name is Miss Brown And I just left your store Number # 5481. I love your store but... Recently I have noticed that you have hired this.. This individualof the female type who was at the door allowing folks in as the social distance allows (great job by the way!!!) Anyway, I ask this... This person while she was standing behind the cash...
Read full review of Dollar TreeThe store it self
My complaint is the store is so nasty you can write your name on ever thing in there it doesn't look like it has ever been cleaned, this unsanitary to the people that shop there I have been in there to many time and it looks the same please you people need to come to this story and check it out your workers are just so lazy. Also the workers dont wont to wait on you. Thank you Tim Smith
Read full review of Dollar TreeTerrible customer treatment
DollarTree 13122 S US Highway 301 Suite 133. Riverview, FL [protected] [protected] I'm a regular shopper at your Dollar Tree location of Summerfield. Just this early evening today, Friday, 4/17/20 at 4:10 p.m. I entered the store and picked up an empty shopping hand basket. I realized after entering the store I didn't have on my face mask (COVID 19), I...
Read full review of Dollar TreeClerks
04/17/2020: There was a sign posted on the door that stated that only one person per a household was allowed in the store. My friend and I live in two seperate households and both of us needed things for our sepereate houses. One of the clerks (who went and hid in the back after) told us that one of us had to leave, even though we were still following what they had stated. That clerk and another who was towards the back then decided to not so subtly yell to each other about the situation and talk about how "rude" we were. All this was just talking to them before this they had been yelling back and forth from different parts of the store about different products that they were taking off of the shelf and using/eating without paying. Not sure if that's against the companies policy, but it seems like it would be. There was some other things, but this is getting too long. Client number was [protected] [protected] I believe.
Unethical rude behavior of lady workers
Two of Dollar Tree Hispanic store clerks, unmasked, no handgloves, were laughing and talking so loud face to face so close that they could have been exchanging saliva droplets with each other. Both were unmindful of the 6 ft social distancing guidelines that have been in placed for gorcery stores or other businesses, or elsewhere nationwide due to covid19...
Read full review of Dollar TreeEmployee
I am complaining because the cashier was very rude and couldn't manage five people in a line, the cashier was very rude to the older lady ahead of me and i was standing in the line as well on the tape on the ground as well, exactly where i was supposed to .I had to raise my voice to her becuase she was being rude and couldn't have manners to her custmor...
Read full review of Dollar Treewrongfully terminated
G Glenn001 Apr 16, 2020 Hi, My name is Glenn Pierre, employee number is 6528185, store number 209, located at 18328 nw 7 ave. Contact number is [protected] Cell I worked for Family Dollar for approximately 4 months and had the worst experience with a District Manager. OnJanuary 10th I received a phone call from DM (Andrea) where she said " If you cannot...
Read full review of Dollar TreeDollar Tree Reviews 0
If you represent Dollar Tree, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Dollar Tree
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".
4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.
Overview of Dollar Tree complaint handling
-
Dollar Tree Contacts
-
Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
-
Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
-
Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
-
Dollar Tree social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Dollar Tree contacts
Most discussed complaints
manager stole from customerRecent comments about Dollar Tree company
Service
Snap
3 reviews
Clover
226 reviews
Everything2go.com
1 review
Walmart
2756 reviews
Morestore.com
12 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.