Dollar Tree
Reviews and Complaints

this store is so dirty and cluttered you can't hardly walk around in it. the shelves look all disarrayed things are so mixed up you can't find anything. I hate this because I really love dollar tree. there are boxes all around that haven't been put on the shelves. It would also look much better if they would keep the outside picked up. There are cigarette butts and trash everywhere.

No stars! Today I was shopping at Dollar Tree, Fairview Ave, Costa Mesa, California. I am 65, Caucasian, and appropriately dressed (I am not a homeless person or anything like that) and I seldom need a rest room while shopping (but today I did). I politely asked a (young) cashier if someone would please open the rest room and she said she would call someone (I heard her make an announcement over the PA system). I waited at the back of the store (near the rest rooms) but no one came. I went back to the casher to ask about status and she referred me to a very rude woman (middle aged, Hispanic appearance). The woman acknowledged that she knew that I was waiting for the rest room but had decided to ignore my request to assist customers at checkout instead. OMG, I was shocked! It would have only taken a couple of minutes to help me out. Too bad for the store since I was about to purchase over $100 in supplies for a party next week!
Feeling mistreated (and possibly discriminated against), I will never be back to this particular store; and (to protect others) will share this disappointing experience with my classmates, women's groups, Facebook contacts and people at my church so they can steer clear of this awful place!

Check your receipt! No refunds EVEN if overcharged!
My daughter and I bought some items we wanted to try, unsure if the product was going to be good or not, the cashier double and triple charged us...when I went back to get my money they told me no, they don't do refunds but I can go get 8 items, I didn't need 8 items anymore, I should have been able to have the cash they took from me!

I called the customer service 800 # and was put on hold auto for 35 mins first time and call back LONG DISTANCE # for 10 minutes. I do not believe operators where busy handling calls- I do believe THERE ARE NO OPERATORS. My complaint was with store # 1701 in Frederick MD. It looked like a PIG STY and I was not able to even shop. ONLY one person there. The cashier and she was busy. I realize it is a $ store but I shop them in other local and states an have NEVER seen anything like this. I assume since you do not employ a customer service dept- YOU DO NOT CARE. I am sure your management must be of the age and mentality if there is not an app for it you do not know what to do. TOO BAD. I went to store 1691 in Frederick the same day and was very happy with store and a VERY NICE associate named Sherry. She said she was sorry for my experience and thanked me for at least coming there. I am absolutely positive NOTHING will be done to correct this. You should be grateful for the cashier at #1701 and employee Sherry at # 1691. I guess I will read soon that dollar Store will be closing with a CORP as such. Gerry Boglitsch
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A family member of mine bouGht me Some things Aug 28from dollar tree while I was on the clock the bags mysteriously disappear I go to look for the bags I don't see them so I already knew what my family Member purchased so I went around the store to retrieve my items Again I come back to work Monday and I was told to go home because I was Stealing and I walked out the store with 5 bags which is not true AND because I didn't Fill out the loss prevention form SayingI did it She tOld me to go home the only thing I'm feel I'm guilty for is not getting a bag check before I left the building And she informed me that if I did not fill out the form she was going to do it anyway because it didn't matter loss prevention and HR wants to know what owa's doing and I told her she said Do I want to change my story I told her no And I told her I was going to make a complaint for being accused of something I did not do

Store #326 is a disaster. There are boxes in the aisles and empty shelves! Yesterday, a manager told a customer while sitting in a chair, that they had plenty of stuff and if she wanted to go out back, there were boxes to be put on the shelves. Sure enough, there were plenty of items to be put on the shelves, but nothing was being done. Not once, have I been in this store, that it is completely filled. Always items to be put on the shelf.

Maybe, you need to get someone from another dollar tree to come down and show them how it is done. I have been to south carolina and minnesota and always find them neat as a pin.

At the 72209 DT i bought 1 box of dryer sheets 1.09 with tax i pay the cashier 5.10 and she only gives .01 my change I said you still owe me 4.00 dolars and thats when the [censored] hit the giant fan Her and the mansger were so rude it was kind of like the TZ I had to wait 5 minutes to only get 3.80. [censored] said i only shorted you .20 cents. She told it was all my fault and not to shop there again...

Yesterday we went to this location to stock up, but there were no carts or hand baskets. How am I supposed to carry over $100 worth of merchandise with nothing to carry them in? We had to go to another location, where they had carts. We were not able to take it out of the store, but could pull up out front and load from the cart inside. I could not believe absolutely nothing to carry my purchases in while shopping. Very disappointed.