KFC
Reviews and Complaints

Went to KFC on Thursday November 9, 2017. Arrived at the drive through and asked the employee at the drive through about the 20.00 deal meal. She proceeded to tell us about what is included in the meal, we asked if we could substitute the extra mashed potatoes for another side, instead of politely saying that we could not substitute a side, she rudely told my husband "Well sir, I guess that's not the deal for you." Why does your company have so many rude employees, well, lack of training. And shouldn't your managers be trained professionals. We had a bad experience with the manager too. We spoke to the manager at the mcalester ok store, and told them that we will not be back and that we knew the owner and would tell them, and the manager said go ahead everybody knows the owner, and I know them too and started to laugh. We work hard for our money and sometimes we just want to not cook and get something quick to eat, I as well as my husband have never been so angry, we hope to hear from you soon and get some feedback on this matter. Thank you for your time and cooperation. Mr, and mrs ron and Nina caniglia

A friend of mine and myself came in and we ordered the popcorn chicken meal and she ordered the fill up box meal with the three tenders the food was cold the mashed potatoes had hardly any gravy on them the food was just straight-up gross like when we try to get our order Not only was it gross but they didn't even put the entire order together because the guy was in such a rush to go back and talk to his buddies that he didn't care about the customers up front. The customer service when we walked in ask quote what do you want for dinner in quote and then proceeded to say okay yeah okay yeah okay yeah that is what I heard in the matter of 3 minutes about 20 times it's okay yeah. Not only that he rushed our food out didn't bother to repeat repeat the order back like I said before the order was horrible put together forgotten food like this KFC then told me to come down here he would either replace my meal or give me a refund then proceeded to tell me when I got here he couldn't do it he would I would have to come back tomorrow waste another time of my day and get more information from his manager when he told me to come down here what a crock of crap

Everytime I go to kfc/tacobell on north montello they always mess up on my order they never seem to care about anything there rude and never give you your receipt on top of that like come on really .I got served cold chicken my food taste awful. would be nice to have people who really speak english or understand better so no mistake would happen and pay a little more attention what the customer ask for.

This is ridiculous! Have been trying for weeks to contact you through canadian and usa numbers.. The number posted on this page is to meet men/ women? I even have my sister who lives in the states phoning for me... The usa number puts a recording on to call the canadian number. Yes I live in canada but I want the usa headquarters, the canadian number is no help at all. I found the website and tried to send my complaint but was told it couldn't submit? I was pierced by a razor sharp almost invissilbly thin bone and after dentist and dr I am $90.00 out... I don't have coverage and am wondering how if all the chicken is "hand" breaded did this bone get through. And why won't anyone call me? They have my email and phone. Poor poor customer service.. Need a reply!

Why is it every time I go into Waterloo kfc the cook is super drunk? Isn't there a policy on that? How can that be okay? It's been a few occasions I've seen the cook barley standing straight because of being drunk I mention it to the management and they do NOTHING I'm sick of my food being Messed up! Is there anything that can be done? Also the other employees are always on there phone's hair is down and they look very dirty, There has been many occasions where they have just been PLAIN RUDE to not only myself but my elderly mother the problem is they will hire ANYONE me and my familu shouldn't have to listen to a drunk cook being loud and cashiers/management cussing while we eat in the lobby

Ive never experienced such shoddy service from kfc as I have this evening.. I was sat in total, in the drive through for almost 50 minutes from order to collecting.. Must have cost nearly £5 in fuel sat waiting.. My order finally was passed to me-the drinks were half empty, one gravy pot was all squashed and the chicken piece was cold. The staff inside seemed like they couldn`t care less when I mentioned it the manageress.in my opinion kfc has really gone downhill.. I`m not a complainer but this was utterly appalling.. Furthermore we had no straws, napkins, wet wipe towel. Disgusting service kfc

Why is it that the kcf and have bell is not open om time in hampstead md they have employees on time but managers are not in time and I need food for party. Also u have people that are not doing there job and have kids that just run around and hide and not do there job. So please take care of this and have management show up on time and have things ready

We visit KFC a lot and the one close to our house is on Osceola Pkwy in Kissimmee and last time we went they did not have the pot pie and there is a tile in the ceiling with mold from the hurricane that had come thru and we went back today around noon and they said the grilled chicken would not be ready for another 30 minutes and the moldy tile is still there, everytime we go there is a problem either leaving items out of our order or not having the menu items always something.
Today is [protected]:57am
Restaurant #W750274

This is by FAR the WORST KFC I have ever been to. I will not be back. I started by going to the drive thru, only to receive a recording the drive thru was closed and to please come inside. I got inside and there was a line of folks and others standing there waiting on food or waiting to order...I finally was able to order after the staff was goofing off. I waited over 30 minutes for my food while my mom who had been in the hospital all day long sat in the car. I was told it was a 12 minute wait for Original Chicken, ...after 20 minutes finally one of the employees asked me what I was waiting on. There were about 10 PEOPLE there waiting on food and the staff didn't give a CRAP. I told her I was waiting on a 12 piece original meal. She then proceeded to tell me it was going to be 10 minutes for original chicken. I said you told me it was going to be 12 minutes over 20 minutes ago. She literally just stared at me...I asked if she had anything else at this point. And by now, the drive thru has MIRACULOUSLY opened and car after car was receiving bag after bag of food. The employee said yes that they had crispy. I asked her to just simply make it crispy then as this is getting ridiculous. I got the crispy chicken but was then told they had no corn...which she yelled at me from the back line asking what else I would prefer because they have no corn. NOT Professional at all. It's now by this point been 35 minutes (about 8 others still standing waiting for food as cars are just cruising through the drive thru). This is the WORST experience ever...one employee was laughing while saying "sorry for your wait." Horrible experience. Horrible representation of your restaurant. You had people WALKING OUT. I'm not one to typically complain as I have worked in the food industry and understand it's a trying business to work in. But THIS...THIS was absolutely ABSURD. I suggest you fix it because it's going to end up closing down that location if that crap keeps up. You've lost a customer in me, and you had folks up and walking out, so you probably lost customers in them as well. Good luck with that.

I ordered a set of KFC meal around 10 plus earlier in Johor Bahru Malaysia and was expecting the delivery to arrive at 11am. Delivery was 15 mins late and a piece of fried chicken was left out in the meal. I made a call back to KFC and was told that they were aware of the shortage and will deliver the remaining piece immediately. The time now is 12.04pm and 7 calls were made to the F&B outlet and was told hostilely they forgotten.

This service is totally unacceptable. Outlet located at Jalan Dedap Johor Jaya, Malaysia.

I came in with my family they placed their orders. I placed my order for two three piece tenders. The overal service was very slow. When I got my order it was short an order of tenders that I ordered. The employees walked around slowly asking each other if they had any more tenders. The could not get it figured out. My visit started at about 7:00 pm it's now 7:30 pm and I'm still waiting for my order. This has been the worst it's every been. I come in several times a month.

My husband and I went to the KFC on Whitehorse-Mercerville Road on Nov. 4. As we entered, an angry customer exiting said, "you're going to be waiting a long time." She was correct, we ordered our dinner and had to wait 25 minutes. There were at least eight others waiting ahead of us, and 15 people who hadn't even ordered yet.

Standing there for 25 minutes, gave me plenty of time to notice the filthy store conditions. There were food wrappers and food on the floor of the prep area behind the counter. There were four people working, but nobody thought to take two seconds and pick up the garbage on the floor. It's an accident waiting to happen. My husband went to use the men's room, but came back instantly saying he felt like he needed a shower just for touching the door knob and he wouldn't step foot in the bathroom.

Also, there were only four employees working, one at the register, one at the drive-thru and two cooking and getting orders prepped. The tables were not wiped down, the trash was overflowing, the floor was sticky, and I've already mentioned the floor behind the counter.

After our 25 minute wait for our dinner, my husband was also upset because the chicken tenders he ordered were dry, tiny and no sauce offered. We did also order chicken pot pies, and because I assumed they are frozen and heated at the store, that was the only reason I didn't turn around and leave. I would never personally eat anything prepared in that facility.

I went to the KFC on Bloomfield rd. In Macon Ga. On 11/4/17 ordered a $5 fill up meal. They said they didnt have any more extra crispy and it will take about 18 mins for some more..So I said I'll wait...At that time i looked at my watch, it was 9:53pm. I stood there at the counter playing on my phone
2 ppl had came in there and got food..so i said " have yall forgot about me". So one of the employees said "no"!...so in the mean time i kept messing with my phone to kill time and waiting patiently.. By this time it was 10:30 pm. I seen ppl cleaning up mopping floors and they locked the door.. So i finally said, could i get my money back...No-one said anything or offered an apology or nothing...They were very rude...The man got my money out of the register and gave it to me...with no apology or sorry or nothing...This was by far the poorest unconcerned employees that i ever came in contact with...

There was no flour to cook chicken. Customers and money were lost as the result. This is unacceptable! No excuse whatsoever!
That was the end of the post, I don't understand how there wasn't enough said. It was as simple as that, no flour to cook chicken. The lost of money and customers should be wordy enough...being the are two of the most important things! Heads need to roll!

Hello I walked in and ordered 14 piece bucket special order meal with 5 chicken lil's I paid 27.00 and some change here's what happened I ordered the 14 piece which was supposed to be all crispy when I got home that's when I noticed that it was original recipie so I called and asked to speak to the manager when she got to the phone I let her know that they had my order wrong that's when Maria the shift lead said that she was in charge of the store and she told me that there is nothing that could be done I then told her if I could return everything she told me "no" and that I should get a life then hung up on me so I called the store back someone else answered and said that she was busy and said she would call me back I said do they need my number they said no that they caller ID ! All I want is my money back and they could have there chicken is there anything that I could do please help Mr Charles Robbs

Im writting about the KFC store in Murphy North Carolina. My friend and I ate there today and was very displeased. The bathroom was disgusting. Soap dripping down the wall and floor very dirty floors and toilets. Also the chairs were sticky with whatever i went in the bathroom and got a wet towel to wipe off. My suggestion is to get someone in there to wipe down and clean. I will never go in there again
Signed. Pat larsen

I have been at the KFC in Grand Forks ND 2 times in the past week the first time I had to wait 20 minutes to get the wrong order. I thought maybe it was a bad day and tried it again later that same week and I waited 25 minutes for a 3 piece chicken dinner and I didn't get plastic wear or napkins well thankfully I had napkins in my car but its really hard to eat mashed potatoes and gravy and coleslaw with your fingers. I had to use the lids to the containers to be able to eat my meal. well this isn't baseball you only get 2 strikes and your out

Our facility sometime order lunch boxes from KFC @ 8995 Hway 64 East in Lakeland, TN. 38002; the employees at this location is highly unprofessional and rude.
On 11/3, I tried placing an order of 14 Big Box meals for lunch. I knew it would take some time to prepared. However, from the back ground, angry voices could be heard stating that there should have been a call an hour earlier and that the lobby would be Close @ 12:00 pm. You would have to use the drive in. I asked was there a problem in getting the order and was told in no uncertain tone that I should used another location.
On another occasion, my co-worker went to pick up an order at this location a month back and stated that the staff at that time had nasty dispositions and he refused to go back to that particular location.
In today time with so many competitors, you would think that a company such as KFC would compete for business in this commercial setting. Maybe this franchise is not expected to make money.
Thanks for the space to vent!

I went into the KFC 302 South Colorado Blvd, I was not greeted by the cashier by the name of Munkhtsetsgp I asked her if she was having a bad day and she said it looks like I was because my face was red, I told her I have a skin condition that causes my skin to flush she said "SURE". I waited for my food she didn't bother to wrap it up and tossed it at me. I left a message for the owner Joe and have yet to hear back. I believe if you are in customer service you shouldn't be rude to the customers especially when you are on the front line. I will never go there again and I will be sure to spread the word to all my coworkers about the terrible service I received.