KFC
Reviews and Complaints

I pulled up to the drive thru window to order lunch, sat there for 5 minutes, no one answered for me to order? So I pulled up to the window to order, sat there for another 7 minutes while the employees walked back and forth starring at me?! Then the lady taking orders finally comes up to the window and was the rudest person I have ever dealt with at a drive up window, so instead of asking me what I wanted she just sat there and said I need to order from the pull up speaker area? In which I told her it was not working, she continually just sat there without taking my order! So I just pulled away! What a freaking joke I will never go to another kfc as long as im alive! This took place at 1:50 pm in the afternoon on 9/16/2019 at the kfc on 196th st in lynnwood, wa. Good thing theres an ezell's chicken right across the street that I can get my chicken from! Good by kfc.

Please do not package the cookies in individual plastic containers. As a customer the packaging is annoying, I like the paper pouch. As a concerned person for the environment, I also prefer the paper pouch. The plastic wrapper feels hard to open after eating fried chicken with my hand. The plastic pouch also gives it a nasty taste, like the aroma of the plastic gets fused into the cookie.

I used to look forward to getting this cookie. The paper pouch made it feel more home made. Now with the plastic pouch I feel like I'm eating some mass made pathetic snack that doesn't taste anywhere near as good as the cookie when you just had it in the paper pouch.

I will NOT be going back to the KFC in Millbrook, AL. Worst customer service I've ever encountered. I gave it 1 star only because it wouldn't allow me to post the review without selecting a rating. I ordered 3 pot pies last night and the drive thru worker told me it would be 10 minutes. I said "that's fine, I'll pull around and wait". Twenty minutes later, no one had brought my order out so I went inside. After standing at the counter for a couple of minutes, the girl working the drive thru came around from the back and saw me and said it would be another 15 minutes. What!? You told me 10 minutes 25 minutes ago. The excuse was they forgot to put them in when ordered. I asked why she hadn't at least given me the courtesy to come outside and tell me. She gave a half-hearted apology and basically just stood there staring at me. I'm not an unreasonable person. I understand things happen but, when something like this occurs, the right thing to do is try to make the customer happy. So, I expected an offer of a free meal or at least a discount. Nope. Neither. I asked for the manager and she said, "I'm the manager." Really? You're the manage, you are responsible for this fiasco and yet you aren't even going to give me a discount? She replied, "No ma'am." After giving her a couple more opportunities to make it right and her refusal to do so, I got my refund, asked for her name, and left. I've never experienced such disregard for customer satisfaction and I would not recommend this location to anyone! I've heard others complain about the service at the Millbrook KFC and now I understand why. I hope someone in upper management pays attention to reviews because I doubt I'm the only customer they have lost.

I am right now sitting in the Fredonia, New York location. I was waited on by a young girl coughing and just couldn't keep her fingers away from her nose. I dont think that she felt real well, but boy was she grumpy. I would hope that if she didn't feel well that management would let her go home, but I didn't see her ask anyone. I was thankful she wasnt working with the food directly, but shes close enough at the counter touching things. I didn't get her name, but she was the only one cashing people out.
I dont normally complain, but this being a sanitary issue. She could also use some people skills.
Thank you for your time.
Krista

I ordered a popcorn chicken meal with a large mashed potato and gravy, large wedges, large string and several kfc hot sauce. When I got home I realized the biscuit was Dowie, I did not get my large drink, and my popcorn chicken was not even 3/4 of the way full in my container, and I got no sauces. I have attempted seven times to contact the store and not once did they answer. I have had problems in the past and at this point I'm very discouraged and not sure if I will ever go to that location again. I would really appreciate a response send a call back at [protected]..

I went to get the new mac n cheese bowl, after waiting 15 mins in drive thru line. I was told they did not have any and I could wait 30 min for them to make it. Returned the next day again no mac n cheese and no soda, cashier was mopping floors and said that due to corporate cut backs they did not have these items. returned 3 rd day and was told they still did not have mac n cheese or soda, but if I wanted to wait 30 min they would make some. This is the last straw 3 days in a row !

They used to bake the cookies in the restaurant fresh daily and my kids loved them but now with the pre-packaged cookies my kids won't even look at them. They are hard, not very tasty, and small compared to the fresh baked ones. I'd be surprised if the restaurants even sell them like the would sale the fresh baked ones. I am very unhappy with this change.

Just attempted to go through the drive thru at Chillicothe, OH KFC. Waited 10 minutes to find out they were not taking debit cards through drive thru-only done in. No sign to let customers know before waiting in line. Went into dining room, ordered, drive thru staff was visibly frustrated and throwing hands up. After 28 minutes of total wait time i got my 3 dinners.

Since trying your pot pie over a week ago, I had fell in love with the pot pie, and I bought a total of 7 within this time frame. I got a to go order last night, of course the pot pie and while eating it, I almost choked to death on a 2" chicken bone! I tried to call the KFC where I bought it and no one would answer the phone at all and I'm still trying today to have someone answer the phone!

My daughter and I were in there last week. You have a new woman working there I believe Donna.She was so sweet and helpful but whoever the young girl was 'training 'her was a real jerk to Donna. Rolling her eyes and acting annoyed. Her name started with a K. It's a shame Donna was treated like this. I try to keep things to myself but we eat at this location a lot. You might want to reconsider this kid training or even working there. What a brat! Donna is nice...keep her around.