KFC
Reviews and Complaints

Hi

Please refer to case number KFC Customer Care Case CAS-395761-K9C8Y5 I logged last year October. Today I purchased a 15 piece bucket and 10 zinger wings which was 1 piece of chicken short which I did not mind after I stood 10 minutes at a till because due a system error. Now at my last piece of zinger at a family lunch my zinger had blood on which was dis [censored]ing gusting like really which was the last straw I had I had with KFC VANGATE MALL. I called the store and spoke to a very nice lady Zola who understood my situation very well, but like I understand she has to work like everyone else does following orders.

It takes me an hour to drive to the mall and back home and my airtime I wasted cost money, upon my arrival I spoke to Zola and she said she needs to call the supervisor Andrea. Andrea the supervisor only wanted compensate me a street wise 3 and replace my 10 zinger wings. I was unhappy 😒 because my drive time and my my meal was unpleasant and it's not the bloody 1st time, to me as I work in retail that tells me she does not care about the employees who work there cause that means customers can go to hell. KFC is based on satisfactory and happiness on enjoying your meal. But she does not give a [censored] about customers. I requested my full meal to be replaced after all I have been through seeing I have kept quiet the 1st time about my satisfactory and she said no 🚯. So now I report this matter to the health department and to the newspaper 🗞, cause I have had it now. I tried to be nice and drove all the way to KFC and I also I have the previous emails of the burger se attached pics and pics now of my incident

I was in the store on Bouldercrest Rd Atlanta, Ga. Dominque Wilkins Partner
Orderes four(4) chicken tenders boxes and on two(@) piece wing box. When I looked in the chicken tenderes boxes they were about ten(10) hard pieces of chicken for the tenders terrible looking hard rocks. They recook and the second batch was find(Mgr. Marcus) cooked those. Customer service was horrible the cashier that waited on me
was very ugly with her tone didnot give me cups for the meals threw the chicken boxes on the counter like she did not have time to wait or be bothered. When I got home I had all wedges and macaronia/cheese no mashed potatoes as requested. Terrible service. Will not go there again.

We visited this KFC for our dinner while on holiday, we placed our order and the staff then refused our Scottish notes, telling us it was stated on wall but was not visible to us! We were very angry about the service and attitude we received as this was the only place in our 7 day holiday that refused our Scottish money! I would like some sort of explanation as to why our money was refused especially in this area which is used by tourists all the time! Hope you can give me a valid reason for this as very unhappy with KFC 😤

Both combos were cold the chips were not fresh and the buns were stale not happy with our meals at all . This is not the first time either Everytime we order our meals are cold and they are never fresh if this continues we will no longer be ordering from Kentucky fried chicken in gunnedah. All I ask is for our meals to be enjoyable for once instead of being terrible.

We live in Hennessey, OK and have bought old retried, greasy, hard chicken twice lately, thinking we was getting fresh! We have had to give both batches to our dogs due to the fact that we could not stomach it! I am very tired of paying out the nose for old, dried up, retried, sickening chicken from KFC. The chicken has a hard and very dark texture inside. It's not edible and I'm afraid of getting sick it I tried.

I order a meal from KFC online and 12 pcs of bucket with buns and fries spicy I recieve and 12 chicken pieces fries coleslaw and Pepsi
when I call to branch for bun so they say sorry it's a minor mistake and they will send bun
if we wait for bun then our meal will not be able to eat when it's cold
so we ask them for a new meal with bun and we tell them exchange our meal with new meal and bun so they refuse and they send bun
we got bun when we had our meal finish
so is this your service for your customer

On July 3, 2019, we bought $50+ worth of take-out from this location and took it home to eat. As I was getting down to the bone of the chicken breast, there was a black worm-like LIVE insect. Needless to say, I was totally freaked out, not knowing if had eaten any or if there were live eggs in the chicken I had eaten. I immediately searched for a telephone number to contact KFC and reported this incident and was given a case number. I have 5 witnesses to this event and a video taken by my daughter of the insect. I have heard NOTHING from KFC despite the report, despite calling again on 7/16, despite leaving voicemail messages for the Exec. VP of Marketing, and on 7/23, voicemail messages for the COO and the President of KFC US. I'm in the process of having the insect, at a cost to me, hopefully, identified by Rutgers, State University, entomology division. No contact from KFC, next contact by me will be an attorney! I used to enjoy KFC, never again, would you? After finding a LIVE insect in your chicken? And, corporate that doesn't care?

I'm embarrassed, and this location has lost our family's business! The "manager" at our local KFC...SIDE NOTE, THEY ALL LOOK LIIE KIDS RUNNING THIS RESTAURANT...supposedly wrote my name down to "make it right" whenever I came back in, because my lunch was terrible earlier this week. When I went through the drive through, she was there, came to the window, and treat Ed me very rudely! She said she could only replace my lunch order, and said can I get that for you? First of all, I will NEVER eat the cheetos popcorn chicken again! It might be okay tasting normally, but my whole order was petrified! It tasted so bad, that after one bite I could not continue! I tried my potato wedges...petrified, totally overcooked! My chicken little sandwich...OVERCOOKED! It was just aweful! I hope my call was recorded "for quality service" because she never apologized, though her tone wasn't as rude on the phone as in person! She only said, "I'll write your ur name down, and when you come back by, we will make it right". I'm very upset! She acted like I was only there to get my money back, and I was...is that not ok? My order was horrible! I even offered, (the day I called) to bring it back and show her how overcooked it all was!

On 7/24/2019 @ 7:18pm I went to your establishment and made an order for the 16 piece meal (ticket # 1235) At which time I was told they had no dark meat at all. Said I could have all white meat at no charge. I agreed. Went to the window to pay and before giving my card I asked Jessicas if I would be getting equal amount of breasts and wings and she informed me I would be and that because they had no dark meat I would be getting extra wings (not my favorite). I then paid and went home trusting what your employee told me. When I unpacked the food I was very disappointed and shocked to see that not only did she LIE about what I got she also didn't give us butter, utensils honey or napkin. The chicken that we did get was very greasy and looked like it had been sitting in oil, not only did we not get equal amounts we got 4 chicken breast and 18 wings (that looked like nuggets with bones) I took pictures so you could see what I am talking about. I called the store to speak to the manager and was told by Kathy that Jenny was not in that night. I guess the old saying is true.
When the cats away the mice will play.
The bad part is I was just getting back into going to this store and referring people after the bad experience I had over a year ago.

My son and I were just at KFC, Patkway Plaza, Eastetn Blvd, Canandaigua NY 14424.
We stood at the counter for 5-8 minutes and no one... I repeat ...NO ONE ... even walked up to us or said we'll be right with you ... NOTHING..
As we were leaving a KFC employee was outside the store on his phone... how appropriate...
There was also an older gentleman behind us that had to wait for service...
I thinks it's very inappropriate that we were not even acknowledged...

So as you can imagine we left that establishment and went elsewhere to eat..

This is over the tenth time I have had an incorrect order from this branch. Today I ordered three streetwise ones. One with mash and gravy. Chicken selection 3 with side breasts. Extra portions 2 thighs and 1 wing. Problem 2 of the orders came without bread rolls. 2 came with center breasts 1 with a thigh. There were no extra pieces although they wete paid fot. The order number is 159. I have reoprted these incidents to kfc customer care on several occasions but nothing has improved. I either want a refund or my correct order!