KFC
Reviews and Complaints

This is over the tenth time I have had an incorrect order from this branch. Today I ordered three streetwise ones. One with mash and gravy. Chicken selection 3 with side breasts. Extra portions 2 thighs and 1 wing. Problem 2 of the orders came without bread rolls. 2 came with center breasts 1 with a thigh. There were no extra pieces although they wete paid fot. The order number is 159. I have reoprted these incidents to kfc customer care on several occasions but nothing has improved. I either want a refund or my correct order!

Every time I go there around 6:30, 7:00 pm to order a couple of pot pie fillers I get the same answer, the wait time is 15-20 minutes...really? Been there 3 times, 3 different days...I give up...going somewhere.

You have a bunch of lazy employees that just don't want to work, if they had enough food in the warmer for the dinner rush, this would not happen.

We waited 20-30 minutes for our food which we were the only ones in there for a while. Guess that should have been our sign not to eat there. The cashier had no customer service skills at all. She was only worried about taking food home with her. She was eating pieces of chicken while she was preparing her food to take home with her.The floors were disgusting and I felt like I was going to fall. One of the employees took our receipt and never gave it back. One of the employees took frozen biscuits and put on a tray with no gloves on(how disgusting). I go to the bathroom before we were leaving and it was nasty in there as well. While we were eating a employee was wiping down tables not in uniform she looked like she was wearing pajamas. I will never eat at this kfc ever again!

The first time they did not have any chicken at 11 o'clock in morning cook did not come in she said. 2 time I ask for tea and drpepper with my meal and my sisters meal they did not have any tea it was 1130 in morning why were they out my sister cant drink a dark color drink so I said just give me drpepper I would go to Mcdonalds to get tea kfc charge me for tea I did not get 3 time is today 7/18/19
We went by there and order thing and leg 2 of them we left and my sister said did you get your card back that a no so we had to go back and get it so when we got home the chicken was burnt I don't understand why they are acting this way my sister loves chicken and she loves kfc just like our late mother but she's thinks we should not go there again
And we went into the kfc to get drinks 2 teas
We're 400 something I could not belive it Mcdonalds are 1 dollar for any size
My address is 460 oakwood ave bessemer al 35023

I bought the 8 piece bucket dinner tonight for our dinner through the drive thru. We started eating as soon as I got home (within) 15 minutes. Enclosed you will find a video/picture of your product. The biscuits were as hard as a rock and the pieces were so small the "rock" biscuits were bigger then the wings and thighs. I was highly disappointed and will rethink ever going there again. 24.00 wasted. The store number is JO89008.

We picked up an order consisting of 16 piece chicken meal. As sides we ordered Lrg Mac and cheese, coleslaw, sweetcorn, mash potatoes and gravy, biscuits and cinnamon biscuits. The total was $42.06. We arrived home to find that there was no Mac and cheese and no corn. This is the second time that this has happened from this same KFC location (5410 4th street NW, Albuquerque, NM). My ticket # is 3563. The order was placed at 5:42 PM, 7/18/2019. The name of the cashier listed on my ticket is
"Gustavo, " although a woman took our order. I did call the restaurant. I was told to come back and they would fill our order. Really? Not the way fast food is supposed
to work! No more KFC for us! We'll try your competitor next time.

William E Applegate

PS: The customer service number listed on your web site does not respond.

I don't go out of my way to go to restaurants .Im a single mother.I treat me and my family once or twice a month out to eat .I ordered the new Cheetos chicken nuggets.I pulled up to the window to pay .I decided I wanted to try the new Cinnabon biscuits .The young lady asked her manager if I could make that order at the window and she said no.KFC lost a sale because they didn't want sell me the biscuits at the window

Today in 7/18/2019 I went to lunch at the Artesia, NM KFC/Tacobell. While opening the outside door it pulled back and the handle of the door slashed my arm causing a gash and bleeding. The staff offered to help and immediately started to try and fix the handle on the door. Not sure if it was broke but definitely needs to be fixed. I am worried this could happen to a Senior citizen which would have been worse.

Just made dinner purchase at groton, CT drive through. Women working window 1st cut me off in the middle of ordering and left me sitting there half way ordered for 3 mins. Then at window handed me 4 drinks in a collapsible tray. The drinks dumped all over me and my inside of car. Her response my oops my bad. I had to ask for napkins and tried to soak up the drinks. She then returned and handed me a bag of food. I asked her to please get rid of the garbage for me and she asked if I need new drinks. Umm obviously since they are soaked on me, my car seat and my entire driver side floor. She never apologized. Handed me the drinks and just shut the window. Did not offer dip for my chicken or anything further. I am appalled in this service.

On 7/12/19 at 8:04pm i went to KFC to dine in with my kids and was told there was no more chicken, so i was like that's fine we can wait, she then stated it will be 45min to an hour for more chicken, i asked what time do you guys close and and she stated 10 2 hours from when i was in there which made no sense so me and my kids left i was so disappointed. I dont remember the employees name but she has a peircing on her upper right lip. She was really rude and seemed to be on drugs since she couldn't make eye contact, she never said sorry nothing. Before that a family came in didn't see them pay was talking her like they knew her and walked with a few bags of food.

I went into the KFC in Wentzville, Mo to get 2 4pks of the Cinnabon biscuits, which that KFC is the closest store to where I live in Jonesburg, Mo, which is about 30 miles away. I have went there to get these dessert biscuits several times before and never had a problem. This guy came up to the register to take my order and I told him I wanted the 2 4pks with the cinnamon stuff in a container and the icing in a container both on the side, which they did for me before bc there have been a few times that while I was driving home the cinnamon and icing that was all over the biscuits leaked down and thru the bottom and all over my car. Also, bc I drive so far to get them, I get some for the next day, too, and the biscuits get nasty if they're covered in the cinnamon and icing for a day or two. So, as I ask this worker to put the cinnamon and icing to the side, this other guy working there came up to the register and started saying that they couldnt do that, and he said he was the shift manager, he was so rude and ignorant to me, I argued with him, telling him I had gotten it that way before, but it was like it was HIS icing and cinnamon, he just stood there and I couldnt even order anything at all bc he just stood there giving me the most evil look. Now, I thought u all are in business to sell your food, but I guess not! So, I drove all that way and couldnt even get 1 biscuit! Thats messed up and I want this guy fired! If not Im going to start a campaign for people to stop buying your food. Its just so wrong bc the customer is supposed to be always right, but most of all, if a customer wants something a certain way and its reasonable, something that can be done to make the customer happy, why wouldnt u do it?

I would like to complain about the work environment at my current place of employment. I've already submitted a hostile work environment claim. For two days in a row I have been verbally harrassed by one of my co-workers ( Said individual was not performing any required tasks in regards of his position) when he was asked to help, his words were "you're not my [censored]ing mom") The situation was directly reported to my supervisor. Her answer was to change MY schedule and also go through a transfer process for me. He has yet to receive any type correctional action. This is one of many issues at this location. We also have a manager that is constantly shutting himself in the office in order to video chat/swap inappropriate pictures with his said underage significant other. Again, this was reported directly to my manager. Her response was "He's okay; he is just laid back" How many situations is it going to take to make your company realize all of the illegal activity that goes on at this location? She also threatens several employees when it comes to earned vacation time. She has fired some employees, and others have quit and she has refused to pay out earned vacation time. You have a lawsuit on your hands. Now, I've studied the criminal justice system for 2 years, have the Degree to prove it and from my educational experience, 75% of her choices and actions are illegal. Now, again until you fix the underlying issue, I will continue to fight this. No one. Absolutley none deserves to work in such a hostile environment. It's sad that you've become a company that only cares about the next buck that's being made.

The food is horrible there. The chicken was very dry and I believe it had been laying there all day. It was hard and cold. We went through the drive through. We were there another time before today and went inside to eat. The place was very dirty, tables were not cleaned. I'm so disappointed with this KFC. I hope you can solve these problems at this restaurant.

Hello,
There are 3 stores that I frequent when purchasing KFC. One is on Burnside in Gresham, OR, one is on 122nd and Glisan in Portland, OR and one is on 82nd and Powell in Portland. I purchase original recipe chicken when I buy meals at these locations.
The location in Gresham and the location on 122nd and Glisan in Portland both cook the chicken correctly most of the time. The one on 82nd and Powell rarely cooks it correctly. It is almost always overdone.
I purchased 2 breast pieces today that were overdone again. Breast meat is already a bit dry and then when it is overdone, well, it is majorly overdone.
Please note: I am not trying to get someone in trouble. I just think that maybe an area manager could check things out and help them to improve.
Thank you!

Was greeted by not understanding service clerk and when asked what he said he was short with me. Person cleaning tables did not clean very good and pants were sagging like his pants were going to fall off. Went to get a Dr. pepper and it was flat when mentioned it to the clerk was greeted with no smile and rolled his eyes. Very bad service. The food was good but the service needs to be better. Everyone looked like they were mad for working.