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1.3 26 Reviews 3461 Complaints
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KFC Complaints 3461

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S
7:12 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

The female cashier had a disgusting attitude the whole time while taking my order. When I asked for 2 popcorn chickens she did not let me know that it would take 20 minutes to make fresh nuggets. Also while waiting for the workers to make fresh nuggets they made 3 KFC bowls, with popcorn chicken nuggets. The workers that were preparing the food did not wear...

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M
9:53 am EDT
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KFC cleanliness

Cleaner watches his mobile
Occupied 25%
All tables are dirty
Discussing
We change table three times to find
Chairs. Edges
Deeply
Bathrooms
Even staff does not care about any thing
Philippines all cover and assist each other
My profession is human resources director
It was bad choice to visit
Half of the staff was eating beside the customers

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S
10:09 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Customer Service sucks at this location. The cashier I believe she said her name was Danielle but on my receipt it states DAVIDL. Her attitude not inviting never acknowledged us seemed to be upset when she gave me my receipt she was rude and then when our food was ready they just left it on the counter. It took my niece to ask if it was ours for them to...

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K
7:58 pm EDT
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Waited in line for over 20 minutes just to get to the window and be ignored because two girls were talking about some boy and his business, finally get my food and they forget half of it because they can't do their jobs because of running their mouths I guess so instead of waiting in line again I go in and as I'm waiting the lady in front of me is getting...

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B
12:22 am EDT
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I went to the KFC on Glisan and 122nd Portland OR 07/10/19 around 8:20 PM . The greetings that we received when we came in was not very welcoming first of all the lady at the front counter was on her cell phone I asked a question she didn't even look me in my face we don't have any I asked if you have any chicken wings she never look me in my face we no...

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H
3:54 pm EDT
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It was about 2:05 pm we went and ordere 2 small meals, person taking the order was slightly distracted but friendly. I dont think it was drive through persons fault, I've pulled over to eat across the street and from the short window of time 2:10-2:50 5 cars have left without ordering its empty and times are horrible. It's not functioning properly at all...

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W
9:11 am EDT
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On7/9/2019 at approximately 8:20PM I went through the drive thru at KFC in Snellville, Ga. I ordered the $5 Fill Up (Breast). I was asked if I wanted it grilled. I said no I want fried. He told me it would be 5-6 mins cause they only had grilled. I said I would wait. I pulled around to the door. At 9:07PM I received my food! They offered no apology, didn't...

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D
10:29 pm EDT
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I went to the kfc at 5933 peach street, and on two occasions I had to wait over 25 minutes to get my orders, and the staff were very unprofessional, on my first occasion I came to get my order I had to wait 25 minutes and drive thru was over 35 minutes, and customers left, on my second visit it happened again the crew was rude and unprofessional, it is literally the worst kfc in Erie, Pennsylvania

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K
9:37 pm EDT
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July 9, 2019, 7:00 pm. On hold waiting for someone to take my order for over 15 minutes and this isn't the first time. Customer service is horrible like they take lessons in rudeness. Can hear pots and pans clanging in the background, guess they're washing them instead of waiting on me. When phone finally gets picked up again I am told they're not supposed...

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K
1:51 pm EDT

KFC food and service

7/9/2019
Store # 1914
Cashier: Jemeisha
Ordered my meal at the drive-thru, cripsy chicken sandwich, coleslaw. Jemeisha had an attitude when I presented her my coupon, as if she didn't know what to do on the register with the coupon. The manager came to assist her. She then roughly handed me my bag. I looked in my bag and asked for napkins. She gave me one napkin. I pulled off. After making it to my destination to eat, the coleslaw was watery and runny and the chicken on the sandwich was SPOILED. I took the order back and began to speak with the cashier at the register. She went and got management, as I was explaining to the manager, the big sponge-bob ugly chick (Jemeisha) at the drive-thru window said, "she wanted the coleslaw on the side". My response was, "what are you talking about, I have a complaint regarding my food preperation little girl, stop talking to me and let me discuss this with your manager. The manager began to prepare me a new order. The drive-thru cashier "sponge bob" Jemeisha continued to talk. I told her a few things to get her quiet. The manager made me a new order and apologized for my inconvenience. She advised me to do the survey and address what happened with the cashier at the window Jemeisha. Leaving the store the manager advised her that she shouldn't have said anything to the customer because it didn't concern her.

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A
4:16 am EDT

KFC kfc in pacific, mo 63069 - service and food

The KFC in Pacific, MO is horrible from the service to the food. The chicken leave a film of grease in your mouth. It taste terrible. It's not the golden brown that you see in your commercials at all. It is dark and dry looking. This place can be a hit or miss. One time you can try them and it taste good. However, that is like finding a needle in a hay stack. The workers seem clueless. Maybe you should send out secret customers.

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B
9:47 pm EDT

KFC the original chicken littles

I don't really have a complaint, I just really, really want to know what are the original chicken littles are coming back? Y'all really need to bring them back, I love and miss them BRING THEM BACK! please. I'll keep writing until they come back thank you. Those want to be chicken littles y'all sell now is just a chicken strip. BRING back THE ORIGINAL CHICKEN LITTLES, PLEASE THANK YOU again.

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V
8:30 pm EDT
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I originally asked for breast and wing meal but was told they were out of xtracrispy so I ordered the fill up box. When I got home the chicken was not cooked enough the breading was falling off and it was slimy. The order was supposed to come with a cookie which I did not get. I was extremely unhappy with the food . I've never had a bad experience in 25 years with kfc till now.

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K
7:09 pm EDT
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on 7-7-19, I ordered and paid 32.78 for an order consisting of a 12 piece grilled chicken bucket and side orders..when I got home with the chicken, to start with, there were only 11 pieces of chicken..and most of them were so small, they is no way that they could have come from a grown chicken. I have never in my entire life saw such small legs and...

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B
3:11 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

In the 3 KFC restaurants we visit in Athens, Ga. the food is totally disgusting. Each time we go we think if will be the great fried chicken we used to get when we would occasionally go to lunch or pick up a bucket on Sunday. The chicken is always dark and unattractive on the outside and black on the bone on the inside. The chicken tastes very old and...

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M
7:25 am EDT

KFC drive through meals

I visited one of you shops on 06/07/2019 at 5.18pm.
I ordered 3 meals with 2extra sids and extra drink plus extra dips, it was very busy and was asked to park up for 2 minutes. After 20 minutes we were served our food but was misssing one drink and dips. That was resolved.
On arriving at my daughters I was horrified at what I was to find in the bag.
All the food was mixed up in 3 bags, now I was faced with a choice take it back or ring the store so I rang up and there was no answer.
My grandson who has autism, has a food phobia and cannot bear to have his food messed with, so for me to try and dish up his food left him distressed. The food should have been served has shown on your advertising posters not simply tossed all to gether for me to try and make sense of our order. Has I live in Lancashire and did not have time to return to the store I took photos of the bags before and after I opened them. Please take the time and look at them, food should be served in away that makes you happy to eat not more likely to put in the bin. To say I am disappointed is a understatement.

I look forward to receiving a response soon

Regards
Marie riordan

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Update by Marie @ lancashire
Jul 08, 2019 7:28 am EDT

I also find your complaints forms very confusing

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J
9:04 pm EDT

KFC wait

I went to KFC Drive thru in vidalia GA on 7/7/19. Placed my order at 8:32 was told it was going to be a 3 minute wait & to pull into a parking spot. I waited until 08:54 with no one coming so I went inside. Proceeded to wait another 5 mins before being asked if I could be helped. Got my order but they threw my receipt away. Ridiculous. Won't be back.

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E
4:28 pm EDT

KFC racism

INT Food Services Corp RUC: [protected] Which operates a KFC in Cumbaya, Ecuador has been racist a number of times in two years. Let me explain. This American company franchise discriminates against "extranjeros". Anytime someone who is not Ecuadorian orders food, they receive: approximately 10 french fries which are cold, a child size piece of chicken, a small drink, and no coleslaw in my case for my Big Box which cost $5.99. C. Sanders would roll over in his grave to know that his company was franchised and allowed to discriminate against Americans abroad. For $2.99-$3.99 they give the native population huge pieces of chicken, fries, etc. So, today they out did the discrimination. My Big Box 5 Estrella had exactly:
10 fries
5 small popcorn chicken pieces
1 very small chicken leg
and one small cup for watered down soda
Total: $ 5.99
Order #94 FAC# K043F?[protected]

I am disgusted. It was worse than I would feed my dog. I told them last time, when they fixed what they did, that the very next time I would write to complain. I am tired of the outright discrimination at this facility and others in Ecuador. I think that KFC's image is more than tarnished. I am truly sad that this great American company has allowed itself to be so debased. At least at the McDonald's next to the KFC for the same money I get twice as much. Tribute to C. Sanders, I am glad you didn't get to see this shameful thing.

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I
3:59 pm EDT

KFC service and cleanliness

Service was poor and rude. Didn't ask what type of chicken didn't listen to order. Had to go up wait in line to reorder drinks. Was given no napkins or plates. The bathrooms were dirty and your feet stuck to the floor. They started an argument with me when I stated that Isaac was rude and didn't listen to the order. The whole time I was eating all they did was talk about me in a loud tone. Very unprofessional and I will never stop in again when bs k in the area.

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J
3:02 pm EDT

KFC wrong chicken and missing chicken pieces

I went through drive-thru and ordered the big box meal with white meat original recipe. I got home, 30 min. away before I opened to find that I only received one piece of chicken leg. I tried calling but had no luck with getting the phone answered. This is not the first time that I have had missing chicken piecmissing. If I every try KFC again, I will double check the order before leaving.

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review A mixed bucket of experiences at KFC was posted on Oct 28, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3487 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
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    +1 (949) 218-4453
    +1 (949) 218-4453
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    +1 (502) 874-8100
    +1 (502) 874-8100
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    100%
    Confidence score
    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all KFC contacts

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