Lowe's
Reviews and Complaints

Lowes installed new washer less than 2 months ago. Drum leakes on floor. Wont take back or fix. Contacted GE and will not service my area in Brandenburg KY

Employee complaint So I'm sure that they will not print this but I will say it anyways I was working at a store in orange county California when I found out several of my employees or coworkers we're coming down with Covid 19 through the holidays at that time I received a leave of absence so that not to bring the disease home to my family because they were lying to my face and telling me they sprayed the store and that they let all the workers know when other coworkers had it which was a complete lie to my face.. I was granted a leave from January 11 till March 26 during that time when I called my work to get put back on the schedule they said that I was fired on February 18 for job abandonment now I have spent almost a month trying to get my job back even though I have proof that I was granted to leave so I would not catch the disease and bring it home and spread it throughout my neighborhood but now no one can seem to help me I'm just swept under the rug I wonder how many customers caughtCOVID-19 while shopping at my store it was the Rancho Santa Margarita store that is number 0758 now I have to get a lawyer and file a wrongful termination lawsuit no one can seem to help me now I know what it feels like to be a customer except for I am an employee and they always talk about we're family I would never treat my family the way they're treating me...

Bought a refidgerator filter that didn't fit... When to store near me to return without receipt and they said I couldn't not... I said how bout store credit they said no. So I thought it was because I bought from different store. Took it there same thing. Call customer no service after waiting on call for 1hr. 16 mins. She said stores have they own policies and theres nothing she can do... Never had that problem before there. So guess what they lost a customer for life for $23.00! Home depot from now own! Lowe's sucks!

On March 25 I put in an online order for a dishwasher. It was finally scheduled for delivery on April 13. On April 13 my dishwasher was installed. We received a receipt stating that we purchased the dishwasher on April 13. On April 13 my husband noticed that the same exact dishwasher was selling for $120.00 less than our purchase price. I called Lowes to find out if we could get the sales price since it wasn't actually purchased until the 13th. We were told that since we ordered it (not paid for it) on March 25 that we did not qualify for the reduction.

I'm not sure why the company would not want to give their customer the better pricing, but I guess this is Lowe's policy. I don't feel Lowe's is a customer friendly store and will be taking my business elsewhere. I also plan on putting my story on as many places as I can so people can see what Lowe's is really like as far being customer friendly.

I do feel that the reduced price should be give to me.

Windows were installed without any kind of drip rail, only caulk. Of course now about 2 1/2 years later they are leaking. Lowes only give a 1 year install warranty so we are stuck. There is no easy way to install this piece retroactively, very simple in install.

I paid to have an LG washer and dryer delivered and installed at my home. The store said I must purchase new connections for them to install which I did. The delivery occurred as planned but the installers showed up without the flex vent connection and the clamps for the dryer, said they were "out of stock" and they would have to use my old flex pipe and clamps, but they broke the old clamps when they removed the old dryer, so no clamps. They cut the drain hose clamp on the washer to get enough drain hose to reach the drain. First wash and the washer leaked water all over the laundry room floor. I have called Lowe's customer care twice, been to the store once, had a crew scheduled to arrive at my home to fix the issue, they never showed up and they never called. Now I have called Lowes "customer care" again and was told the store manager would call me within "48 business hours". Lowe's doesn't have customer care because they DON'T care about their customers. I will never make this mistake again!

We went to Lowes a few weeks ago and after a 45 minute wait in line, we ordered a stackable washer and dryer. They had one piece in stock and had to order the other. We advised we wanted everything, the washer and dryer hoses plugs and stack kit. And wanted it delivered and installed and paid extra for all of that.

We went in a week later to check on the status and make sure it was all good.

Now today my wife took off work to wait on delivery and installation and then calls me at work advising they didn't bring a stack kit for it. I called Lowes appliance department and they advised the stack kit wasn't on the order. I explained the employee that did our order said this set came with one. They advised now that it didn't. I was upset after all the time and money we spent to get this set and installed and taking off work. They said they could have the guys leave it in my garage and I could reschedule another time for them to come back and get with the set and install it for extra fees and charges.
No way am I going with out a washer and dryer even longer and pay more for there mistakes. The manager put me on hold and never picked back up, I called back and asked for manager and still never answered.
I had to leave work go buy this stack set from Lowes and run it out to my house.

This is absolutely horrible service. Cost me a bunch of extra time and money. We are remodeling our whole house and I cant imagine what other mistakes they will make over the next couple months. I feel the installation should be credited to make up for there mistakes and bad customer service.

Don and Piper Beaudin
27 Darrell street Vilonia Arkansas 72173
[protected]@gmail.com

Lowes in oakland md is the worst store I have ever been in. No one wants to help you in any way/ I am having my bathroom remodeled and my worker has purchased all his material from lowes. The employes either don't know about the store, don't care, or are to "busy" to help him. He has waited valuable minutes to be waited on, after all I am paying by the hour, has had to order things and when he gets there to pick them up they either don' t know where they are or are to busy, or lazy, to get them. He has been there on numerous occasions and it is the same each time. I think they should train their employees to be helpful, knowledgeable kind and if this happens again I will use another store there are plenty of others.

We ordered 2 pieces of wood order [protected] online to be delivered. It was suppose to be del in January and never was. Called customer service and stay on hold for over an hour multiple times and they always say they are escalating the problem and the Dale City Lowes store will call you back. Well it is now April and I am still waiting. I have been transferred to the store only to get "disconnected" many times. What do I need to do to get my refund of the order that was never del and was returned to the store?

Since my husband has recently had open-heart surgery, I ordered curbside pickup so I wouldn't have to be gone from home for long. I called the number on the sign...no answer. Called right back, gave my order number and the employee said they would have it right out. 29 minutes later, I walked into the store to get my order! They weren't even attempting to bring it out! Never again!

we purchased a new washer and dryer at the Callaghan and IH-10 Lowe`s last Thursday 3-24-21 with emphasis and agreement that it be delivered the following Monday 3-29-21 (today). The salesperson and my wife checked the Lowe`s delivery calendar there in the store at the time and Lowe`s assured her that both items were in stock AND that 3-29-21 delivery date was indicated as an available date. That delivery date being the primary determining factor for the immediate purchase of the appliances at that time as we had made personal plans and commitments prior to and following the purchase accordingly. My wife was told the delivery and install people would call just prior to the actual delivery time on that scheduled delivery date.
We were both running errands and other commitments that day (today) but we planned and ensured at least one of us was always at home today to receive the delivery. We were getting anxious about 2 pm when we had no contact what so ever. We both repeatedly called that Lowe`s phone number at top of the receipt as receipt directed. EVERY call, No less than a dozen times, we were directed to either customer service, or appliances dept-, or an associate, with the exact result. That being a phone ringing several times and then to a busy signal...EVERY TIME. With no response or help there my wife drove to that Lowe`s location which is approximately 10 blocks from our home, the scheduled delivery site. Once there she was eventually able to speak with Tania at the customer service desk (which has a phone that evidently is not answered as I was still calling at that time), and she said she was "a manager" but "can not do anything to help you" regarding this matter, and " you will have to call Lili the delivery coordinator tomorrow between 8 - 12 pm"...
My wife almost lost it! But only replied "you want me to CALL? ON THE PHONE? Like someone will answer a phone in this place!"
Tania again says "I cant help you, sorry"
My wife walked out at that point
I will be there in the morning for a total refund if nothing else.

I was in your store in Lawton Oklahoma today in the flooring department and waited 40min for assistance. I informed two employees that I needed assistance in the tile section and they told me that they would get someone for me. I heard them page over the intercom that help was needed in tile. Finely 40min later a person named Johnny showed up to assist me. The tile on the wall that I was looking at had no number or location on it and all that I was told by him is that he has no information to go by so he was unable to assist me and walked away. I do like shopping at Lowe's but with this type of service and a employee with a don't care attitude

I purchased over 1400 sqf of laminate flooring, $200 rebate, after submitting the work and follow up calls no rebate, submitted on line also mailed in copies of receipts, now it is time to take care of this. I will be visiting the store with my paperwork and go from there it should not have been this hard, I have many more projects to do along with several rental homes I work on, this is bad business practice on your side. Thanks Charles

I recently purchased laminate flooring with installation from Lowes in Bessemer, Al and the contractor that was given the installation job by Lowes gave me a copy of a invoice after the work was completed that was much less than what I was charged. Lowes charged me $2000.00 more than what they paid the installer. That is a profit of more than 100% for just calling an installer to come out and install my floors. this does not include the profit they made from the laminate and other items that I had to purchase for this job. When I tried to talk with several people at the store they were rude, unconcerned, could offer no reasonable explanation other than telling me that Lowes had to make money also and told me that I could call cooperate. Soooo, I began calling cooperate on March 17th, 23rd and 25th and after each call I was told that a district supervisor would call me back within 24 hours which no one has. Today I was even told that someone had called me twice which is not true. Now I see why the local store was so unhelpful and quickly told me to call cooperate.

I purchased a a kobalt chainsaw . I used it once and the chain became dull. I went to get a replacement. The chainsaw is obselete now. Lowes is discontinuing Kobalt items. There are no replacement chains. The saw ran perfectly but with no chain the saw is no good. I want a replacement saw that I can buy extra chains for. The saw model # KCS 1224A-03. It has a 12 inch bar. I need to know if there is another brand that sells the chain. If not, I want a replacement chainsaw that has replacement chains. Thank you