Rooms To Go’s earns a 3.9-star rating from 983 reviews, showing that the majority of furniture shoppers are satisfied with their purchases.
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Kingvale Court Black Reclining Love Seat and non-Reclining Love Seat
These products are barely out of warranty. The reclining loveseat is only 4-months out of the warranty and the stationery loveseat is two days out of warranty. I am upset because, first off, these products should last much longer than a year. But never mind that, four months out of warranty should concern the powers that be at Rooms to Go for furniture that is this expensive. This is nothing that we "did" to this furniture. The "finish" is rubbing off and it's just from sitting in it. It's not like we brush it with steel wool or something.
The most concerning thing to me is that there is no form of escalation. I cannot even talk to a supervisor, much less the supervisor's boss. I was never even offered an extended warranty, so I didn't even know it was an option. I might not have purchased one, but the fact that I wasn't given the choice is concerning to me. The fact that one needs to be offered is concerning to me. I am definitely not a fan of the fact that I have no recourse for furniture that I have four years left to pay off and that already looks like it's "used" furniture.
Unacceptable quality for the expense. I'm very disappointed and wishing I would not have purchased it. Now, I'm faced with figure out how to find covers for it so that it doesn't wear down any more. I will probably get a replacement for the stationery loveseat, but who knows at this point. They might claim it's user error.
Desired outcome: I want my furniture either fixed or replaced. Now that I know the issue, I can take precautions to care for it.
The complaint has been investigated and resolved to the customer's satisfaction.
Bedroom set
I purchased a bedroom set April 2021. The bed frame broke last night. I called to see if I could get assistance. Because I didnt have extended warranty they cant help me. This bed was pricey and within 15 months its broke. I am not happy about this. If anything can be done somebody please let me know. Otherwise I will be sleeping on the floor.
Rooms to Go cut the serial number off my mattress and now I can’t get a warranty
I wanted to register my mattress for warranty purposes at sealy.com but now I had noticed that Rooms to go cut the serial number off. So there's no way I can register my mattress.
Desired outcome: Tell me the my mattress serial number or replace with one with serial number.
Sectional
We purchased a sectional Cindy Crawford sofa from Rooms to Go in Madison, TN 6/15/2021. My wife and I are of average size but the sofa is collapsing where we sit, making it incredibly uncomfortable to sit on. The cushions and the substructure appear to collapse under our weight, after sitting in the same place for an hour or so, sink sown into a hole. We spent a lot of money $3600.00 for it and are so disappointed in the quality. What can be done?
The complaint has been investigated and resolved to the customer's satisfaction.
Furniture delivery and corporate doesn’t do much to help
We purchased over $6000 in furniture for bedroom and living room in Boca Raton store.Because of shipping shortages we were told the pieces would be coming over a period of time, a few at a time. No problem. The first delivery arrived and the love seat and a dresser were damaged. They took it back. Next time, after waiting another day in the house for delivery two pieces came in damaged. Fine. Approximately 1 month later, a headboard to match our bedroom furniture was delivered damaged. They took it back before it even came off the truck. A new date for redivery was given. Another float waiting all day at home produced yet another damaged headboard. I finally had enough of damaged goods being delivered and I contacted corporate office via e mail. I asked for a credit for my bedroom furniture for our waiting and for their mistakes along the way causing constant damage. All I was offered was a credit on the delivery charge. The stated I could also get a credit for the bed if I chose something else. I tried to explain that the headboard matched the dressers we purchased as a set. I was offered a $150 credit. So for spending $6, 000, in their store, and their constant errors and mismanagement of their delivery option I must now wait until 2022 for a new headboard and hope it doesn't come damaged. What a joke Rooms to Go is. I asked for a credit of the bedroom set as a fair exchange to wait until April 2022 due to their gross negligence. I was given $150 and no delivery charge. What a disaster this company is. I'm ashamed to call myself a former customer and can never buy anything from them ever again. No one should.
Desired outcome: Credit of $758 for bedroom set I can’t use fulfills.
The complaint has been investigated and resolved to the customer's satisfaction.
DELIVERY with DispatchTrack
OCT 6th 3-7 pm DEL
Elaina Peyton [protected])I live in Cornelia. Only been in GA for a few weeks. My sales person is about to lose a sale if something isn't corrected ASAP.
Dispatchtrack changed my del timeframe from 11-3 to 3-7 OK no problem - I'm here at home. Then I return a missed call saying the delivery team said NO ONE WAS HOME... A bunch of utter BS. Ive been here all day. It's 6pm - 1 hour left in my window (after talking with the man @ DT @ 3:48pm tellingly him this message is unacceptable and their del team lied & never showed up (you see I've handled deliveries for Ashley Homestores in PA for 10 year - they used Dispatch Track ... so this stupidity is commonplace with delivery teams - especially if they got off to a late start and don't want to work past 4pm)... I called them out. so far ZERO RETURN CALLS TO MAKE THIS BETTER - to bring me my furniture TODAY... had to reschedule for FRI and cancel my out of town plans because of the unprofessional and dishonest delivery team. Disgusted is an understatement.Now its almost 630pm and a callback request and on hold for over 30min is still going on and not answered or call returned.
Desired outcome: Refund of ALL delivery & set up cost.
The complaint has been investigated and resolved to the customer's satisfaction.
7x leather theater recliners
I bought 7 chairs from the Rooms To go in Augusta, GA in late 2016. Within a few months, the leather in the chairs started cracking. The chairs were NEVER sat in because I never went into the theater. When I discovered the problem, I took pictures and showed them to the customer service personnel at the store where I bought them in Augusta, GA. I was told...
Read full review of Rooms To Gocindy crawford electric recliner
My Cindy Crawford electric recliner is stuck in the reclined position. After multiple attempts for help with customer service, I tried replacing the switch. The switch was not the issue - it is clearly the motor. I have made 6+ efforts to get a resolution to fix my Cindy Crawford electric recliner. I have called the store in which it was purchased. I have called the service care telephone number multiple times. I have done online chat several times. Each time I have been given a different answer.
There's no service department.
Let me look up the part and we will call you back. (twice, no return call)
And on and on.
I understand the couch is out of warranty, but am i supposed to replace an entire furniture set after 4 years because a $50 motor wore out and left my couch reclined?
Desired outcome: I'd like my couch fixed
Cindy Crawford furniture
I purchased a Cindy crawford sectional in 2019. Retuned it to rooms to go in Newnan Ga in February 2020 and got another Cindy Crawford sectional, supposedly better. Filed a claim and separated seams are not covered. I paid $2200 for this defective furniture. I need to reach Cindy Crawford's corporate office. I'm a retiree who cannot purchase new furniture.
Desired outcome: Replacement of sectional
Delivery today
I was scheduled for a delivery today 9/24/21, I was 3 minutes away and received a call from dispatch at 10:41 then again at 10:51, I was not given a 30minute grace period to make sure I was there for the delivery, when I got home at 10:55, the lawn man told me I just missed them. I immediately tried to call Rooms to go at the # that was left on my cell to see if they were still in the area and could come back to deliver our couch, after being on hold and then transfered to the customer care with long wait times, I then called the store to see if they could help me the woman in the office said this happens all the time and they would not come back today I would have to reschedule. We all have busy lives, I'm a nurse and just got off working 16 hours, so time is very important to me, needless to say I am very disappointed in the run around when I called back, and not enough time to be available, I wish the sales gal, Ms L. Martinez would have said we could have called 2 days in advance or went on line to see the 4 hour window, when my husband and I asked in the store about that she just said it could be up until 8pm the day of delivery. The dispatch needs to let the customer at least have 20min to be dressed and available for delivery. I'm very very disappointed in the customer service, its amazing how its easy to purchase but the follow up is terrible. Please try and rectify this for other customers that it happens too, apparently according the the office woman it happens all the time. Its a problem with a easy fix to have a notification 20min before delivery. Our order # is [protected] from store 503, I don't like wasting the delivery truck peoples time to come and not finish the job as well. Waste of rooms to go money, gas, time for repeat delivery's when a 20-30min window from the dispatch would prevent customer dissatisfaction.
Desired outcome: I hope when I rescedule I either get a text or call 20min before delivery time, I don't think thats to much to ask for.
Damage to my door upon delivery of mattress and box spring.
order# [protected]. I had purchased a mattress and a box spring on 9/13/2021 to be delivered on 9/15/2021. The merchandise was bought to my residence and upon delivery given adequate space to enter my doorway the two men damaged my glass door for unknown reasons by knocking the door off the frame. I am now unable to close or lock my door and I have photos to prove it. Since I am unable to use the door properly I need it to be repaired as soon as possible. Judith Alexander 5735 Strathmoor Manor Cir., Lithonia, Ga [protected]. Please respond at your earliest convenience.
Desired outcome: I would be able to text the photos upon receipt of telephone number given.
Promise made for some pillows when I purchased my sofa
I purchased a Dual Power Reclining Sofa on 9/4/2021. SKU 1105827. I was told it would be delivered on 9/8/2021. When I did not get a text I looked at my paperwork and it said the 15th. I was told my sofa would come with 2 pillows that was on the sofa without a price tag. The sale person Carlesha Anderson stated to my niece and I, if not those pillows you will get pillows to match your sofa. When the sofa arrived, I had no pillows. I called and Carlesha who asked me to come and get them. She asked the lady supervisor how she should proceed and the lady stated the sofa does not come with pillows. This was a training issue to me and a waste of my gas and time. Order # [protected]. My name is Vanessa Hines. Phone: [protected]. The store phone # [protected].
Desired outcome: I would like for them to honor their statement and provide the two pillows as promised.
Dinning SET
Don't know where to begin,
I wouldn't buy anything from RTG ever again. They don't deserve 1 star
I ordered my dining Set back in May 2021 and delivery was supposed to be July 7th.
I made it very clear that I live in VA and they said NO PROBLEM.
However, July 7th came I get a phone call that delivery will not take place now until July 30th they said it's a flip order that's why it got delayed
July 30th comes another phone call, the base from the table is missing a new delivery date September 13th
I called the service department talked to Robert my salesperson he is extremely apologetic and is trying to help but the rest of them are unfriendly and rude.
New delivery date set for September 13th
I get an email confirming the delivery on September 12th
Now it's time to get excited I thought.
2 hours later RTG CALLED and has the nerve to tell me the base is still missing but here comes the best part but they still deliver 6 chairs and the table glass top but No base. Well, maybe I should kneel and be the base until delivery.
At this point, I'm so extremely frustrated that I don't want anything delivered.
On the phone again with Robert, he said he call me back.
Robert called and tells me the base is stuck in customs at the port and new delivery is September 22nd
September 22nd is here.Im at work my husband inspect delivery and tells me wrong chair delivered
5 Chairs are identical 1 chair completely different.
I'm on the phone again with Customer Service her Name is crystal she stated that Furniture are now discontinued and I maybe get the matching Chair
FRBRUARY 2022
And keep in mind my BASE from the table is still not here:(
I'm beyond frustrated and to the point were this is really starting to take a toll on my health .
I will go further with this all the way to the top I want to speak to Management CEO
I promise you I'm not stopping here and I will keep everyone updated.
Mariella Wright
Richmond VA
Desired outcome: Compensation for the stress I'm still going through
Bad bonded leather
I purchased leather sofa and love seat at Rooms to go in 2016. They started peeling in 2020 in places that did not show. It is now peeling on exterior places. I did not know this leather was bonded. I assumed it was dyed leather. That was a mistake for sure. I have been trying to resolve the problem since May 2021. I would be happy to join a class action...
Read full review of Rooms To GoOrders: [protected].. [protected]. [protected]
The above order numbers were purchased 2 days ago with very specific delivery instructions that it's going to a storage unit and that I needed to know delivery times so that my real estate agent could be there to sign for it. UPS made a delivery hours after I received delivery confirmations. It's been FOUR HOURS and I've been told "they don't care" if I cancel my orders and 3 times when I receive a call back from the 22 times I called, I was disconnected on your end yet they don't call back when they know the phone number.
Patti Englert
Desired outcome: Cancel my orders
Delivery
Order #16151827 Scheduled delivery of king-sized bed frame, chest of drawers, and 2 side tables for 9/3 time window 2 pm-6 pm. Prior to the delivery date, my wife called on 8/27, 9/2, as well as chatted with a customer service rep to give a heads up that our driveway posed an issue during the last delivery so we suggested a smaller truck this time. Wa...
Read full review of Rooms To GoCindy Crawford leather sectional turquoise
I purchased this expensive Cindy Crawford turquoise leather sectional in September 2015 thinking that I was getting good quality furniture to last me for years. I started noticing a couple of years ago that it was peeling between cushions on bottom and top… I couldn't believe and still very upset. I vacuum daily to get the faux leather (pleather) that keep...
Read full review of Rooms To GoLiving room sectional couch
I purchased this living room large sectional by Cindy Crawford from Rooms To Go in McAllen, Texas in 2017 and it is falling apart. The feathers in the cushions are flat and the fabric is worn. The feathers in the cushions and pillows come out and are blowing all around my floor and while sitting on the furniture you get poked from the feathers. I paid...
Read full review of Rooms To GoLeather having color chip off like paint
Leather having color chip off like paint. I called rooms to go about it and they told me there was nothing they could do and they acted completely shocked like they had never heard of such a thing before. Now that I look on the Internet they have had all kinds of problems with this particular problem and are just playing games when you tell them you have it happening to you. I don't appreciate their dishonesty and I don't appreciate wasting several thousand dollars on furniture that is now ruined.
Desired outcome: New couches it won’t do this or my money back
I am currently on hold...waiting to speak to customer service for the same issue! I certainly hope I get a better response than you did! This is infuriating! The rep in the store said "I don't understand! That is "top grain leather"! OMG...I don't think it's even "top grain vinyl", to say nothing of the stitching just falling out! I'm too embarrassed to even have guests over. It's not like it's been treated badly. It's just my husband and I and we're in our 60s/70s. If RTG is unable to resolve this, the world is going to hear about it. I'm livid.
Living Room Delivery
We have been waiting since April, and it is now September, to receive our order. The first order was for August 5th, the driver pulled off while I was pulling up. When we called customer service and they said I would have to wait until September 2nd. It is September 2nd today, and they skipped our order as my significant other has been home all day waiting and we have been tracking the order all day, realizing that they skipped stopped 14 and went to stop 15. I only had 1 missed call. I called back and then said we would have to call and reschedule. They said the delivery people couldn't find the right apartment number, but the lady on the phone literally read our apartment number right back to us. They had it and it was even on the tracking dispatch messages. We have been waiting insanely long to receive our order. This has been the most disastrous experience I've ever had and I cannot wait another month. Our order needs to be delivered as soon as possible.
Desired outcome: Order delivery for Friday, September 3
Rooms To Go Reviews 0
About Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
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Overview of Rooms To Go complaint handling
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Rooms To Go Contacts
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Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
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Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
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Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
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Rooms To Go social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
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Hosford 6 pc sectional non-powered sofaOur Commitment
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