Rooms To Go
Reviews and Complaints

We have had nothing but issues ever since we went to Rooms to Go. We bought living room, kitchen, and bedroom furniture. First, we received the wrong table, delivery times are crazy, and we have had mulitple issues with wrong things delivered, and then already our son's new dresser has a loose drawer and handle broken and not even had it 2-3 months. We called to tell them we have issues with out adjustable bed and cannot use it. When you lay it flat, your head is below your chest and the vibrations are so loud if you even try an use the massager. We have learned a lot through this process and will never use Rooms to Go again and will not recommend them to anyone else either. We rate them at a zero. You like to take advantage of people and only care about the sale.

I ordered a sectional couch and a swivel chair. Waited a month to get it delivered but I was fine with that because I know everyone is short staffed and busy. Once my order was delivered it was missing a piece of the sectional so I called to let them know, had to wait 2 more weeks to get what was suppose to be my missing piece delivered. I took off work so would be home to receive this delivery because I'm new to this area and no family to be home. The delivery guy came and I immediately said it wasn't the right piece before opening the box because of the the size but it wasn't the delivery guys fault. The piece that was delivered was also damaged and I talked to someone not even 20 minutes after he left and was told I had to wait at least a week for him to come back and 2 weeks to get my new piece delivered. I was told the items where in stock and I even offered to pick the item up myself but was then told I couldn't because it wasn't in stock now. Mind you I just moved here with a new job in a extra small 1 bedroom apartment. Now I have a big box in my living room of the same things I already had delivered. I can barely squeeze around the box and I have to squeeze out my front door before it's so huge. This is UNACCEPTABLE and I am very upset, I have to pay for something that I don't even have all the pieces to and they can't seem to send the right item damage free. I will never recommend anyone else to go to rooms to go.

We purchased a set for our granddaughter which arrived in July 2021. The sales person told us if there was damage to keep and not and it would be replaced (parts etc) . The set did arrive with stair damage which the delivery person noted and said they would escalate. Because it went to our daughter, we lost sight of it and eventually called back. The customer rep who answered said we should never have received it but transferred me again to the sales rep who noted that it was correct to receive and she told everyone the same instructions. They sent someone out to look at it and weeks later called to say they were not going to replace. (My 4 year old grandchild nor anyone else has even touched the stairs as we blocked them off!) When my daughter insisted they replace as it was obviously delivered this was, they noted they would be back in touch. Nothing, radio silence and no one picks up the phone in the Dunn showroom. This was not inexpensive and I regret purchasing from Rooms to go and will not make the mistake again. Please share our story and purchase from a reputable, honorable company.

These products are barely out of warranty. The reclining loveseat is only 4-months out of the warranty and the stationery loveseat is two days out of warranty. I am upset because, first off, these products should last much longer than a year. But never mind that, four months out of warranty should concern the powers that be at Rooms to Go for furniture that is this expensive. This is nothing that we "did" to this furniture. The "finish" is rubbing off and it's just from sitting in it. It's not like we brush it with steel wool or something.

The most concerning thing to me is that there is no form of escalation. I cannot even talk to a supervisor, much less the supervisor's boss. I was never even offered an extended warranty, so I didn't even know it was an option. I might not have purchased one, but the fact that I wasn't given the choice is concerning to me. The fact that one needs to be offered is concerning to me. I am definitely not a fan of the fact that I have no recourse for furniture that I have four years left to pay off and that already looks like it's "used" furniture.

Unacceptable quality for the expense. I'm very disappointed and wishing I would not have purchased it. Now, I'm faced with figure out how to find covers for it so that it doesn't wear down any more. I will probably get a replacement for the stationery loveseat, but who knows at this point. They might claim it's user error.

I purchased a bedroom set April 2021. The bed frame broke last night. I called to see if I could get assistance. Because I didnt have extended warranty they cant help me. This bed was pricey and within 15 months its broke. I am not happy about this. If anything can be done somebody please let me know. Otherwise I will be sleeping on the floor.

I wanted to register my mattress for warranty purposes at sealy.com but now I had noticed that Rooms to go cut the serial number off. So there's no way I can register my mattress.

We purchased a sectional Cindy Crawford sofa from Rooms to Go in Madison, TN 6/15/2021. My wife and I are of average size but the sofa is collapsing where we sit, making it incredibly uncomfortable to sit on. The cushions and the substructure appear to collapse under our weight, after sitting in the same place for an hour or so, sink sown into a hole. We spent a lot of money $3600.00 for it and are so disappointed in the quality. What can be done?

We purchased over $6000 in furniture for bedroom and living room in Boca Raton store.Because of shipping shortages we were told the pieces would be coming over a period of time, a few at a time. No problem. The first delivery arrived and the love seat and a dresser were damaged. They took it back. Next time, after waiting another day in the house for delivery two pieces came in damaged. Fine. Approximately 1 month later, a headboard to match our bedroom furniture was delivered damaged. They took it back before it even came off the truck. A new date for redivery was given. Another float waiting all day at home produced yet another damaged headboard. I finally had enough of damaged goods being delivered and I contacted corporate office via e mail. I asked for a credit for my bedroom furniture for our waiting and for their mistakes along the way causing constant damage. All I was offered was a credit on the delivery charge. The stated I could also get a credit for the bed if I chose something else. I tried to explain that the headboard matched the dressers we purchased as a set. I was offered a $150 credit. So for spending $6, 000, in their store, and their constant errors and mismanagement of their delivery option I must now wait until 2022 for a new headboard and hope it doesn't come damaged. What a joke Rooms to Go is. I asked for a credit of the bedroom set as a fair exchange to wait until April 2022 due to their gross negligence. I was given $150 and no delivery charge. What a disaster this company is. I'm ashamed to call myself a former customer and can never buy anything from them ever again. No one should.

OCT 6th 3-7 pm DEL
Elaina Peyton [protected])I live in Cornelia. Only been in GA for a few weeks. My sales person is about to lose a sale if something isn't corrected ASAP.
Dispatchtrack changed my del timeframe from 11-3 to 3-7 OK no problem - I'm here at home. Then I return a missed call saying the delivery team said NO ONE WAS HOME... A bunch of utter BS. Ive been here all day. It's 6pm - 1 hour left in my window (after talking with the man @ DT @ 3:48pm tellingly him this message is unacceptable and their del team lied & never showed up (you see I've handled deliveries for Ashley Homestores in PA for 10 year - they used Dispatch Track ... so this stupidity is commonplace with delivery teams - especially if they got off to a late start and don't want to work past 4pm)... I called them out. so far ZERO RETURN CALLS TO MAKE THIS BETTER - to bring me my furniture TODAY... had to reschedule for FRI and cancel my out of town plans because of the unprofessional and dishonest delivery team. Disgusted is an understatement.Now its almost 630pm and a callback request and on hold for over 30min is still going on and not answered or call returned.

My Cindy Crawford electric recliner is stuck in the reclined position. After multiple attempts for help with customer service, I tried replacing the switch. The switch was not the issue - it is clearly the motor. I have made 6+ efforts to get a resolution to fix my Cindy Crawford electric recliner. I have called the store in which it was purchased. I have called the service care telephone number multiple times. I have done online chat several times. Each time I have been given a different answer.

There's no service department.
Let me look up the part and we will call you back. (twice, no return call)
And on and on.

I understand the couch is out of warranty, but am i supposed to replace an entire furniture set after 4 years because a $50 motor wore out and left my couch reclined?

I purchased a Cindy crawford sectional in 2019. Retuned it to rooms to go in Newnan Ga in February 2020 and got another Cindy Crawford sectional, supposedly better. Filed a claim and separated seams are not covered. I paid $2200 for this defective furniture. I need to reach Cindy Crawford's corporate office. I'm a retiree who cannot purchase new furniture.

I was scheduled for a delivery today 9/24/21, I was 3 minutes away and received a call from dispatch at 10:41 then again at 10:51, I was not given a 30minute grace period to make sure I was there for the delivery, when I got home at 10:55, the lawn man told me I just missed them. I immediately tried to call Rooms to go at the # that was left on my cell to see if they were still in the area and could come back to deliver our couch, after being on hold and then transfered to the customer care with long wait times, I then called the store to see if they could help me the woman in the office said this happens all the time and they would not come back today I would have to reschedule. We all have busy lives, I'm a nurse and just got off working 16 hours, so time is very important to me, needless to say I am very disappointed in the run around when I called back, and not enough time to be available, I wish the sales gal, Ms L. Martinez would have said we could have called 2 days in advance or went on line to see the 4 hour window, when my husband and I asked in the store about that she just said it could be up until 8pm the day of delivery. The dispatch needs to let the customer at least have 20min to be dressed and available for delivery. I'm very very disappointed in the customer service, its amazing how its easy to purchase but the follow up is terrible. Please try and rectify this for other customers that it happens too, apparently according the the office woman it happens all the time. Its a problem with a easy fix to have a notification 20min before delivery. Our order # is [protected] from store 503, I don't like wasting the delivery truck peoples time to come and not finish the job as well. Waste of rooms to go money, gas, time for repeat delivery's when a 20-30min window from the dispatch would prevent customer dissatisfaction.

order# [protected]. I had purchased a mattress and a box spring on 9/13/2021 to be delivered on 9/15/2021. The merchandise was bought to my residence and upon delivery given adequate space to enter my doorway the two men damaged my glass door for unknown reasons by knocking the door off the frame. I am now unable to close or lock my door and I have photos to prove it. Since I am unable to use the door properly I need it to be repaired as soon as possible. Judith Alexander 5735 Strathmoor Manor Cir., Lithonia, Ga [protected]. Please respond at your earliest convenience.

I purchased a Dual Power Reclining Sofa on 9/4/2021. SKU 1105827. I was told it would be delivered on 9/8/2021. When I did not get a text I looked at my paperwork and it said the 15th. I was told my sofa would come with 2 pillows that was on the sofa without a price tag. The sale person Carlesha Anderson stated to my niece and I, if not those pillows you will get pillows to match your sofa. When the sofa arrived, I had no pillows. I called and Carlesha who asked me to come and get them. She asked the lady supervisor how she should proceed and the lady stated the sofa does not come with pillows. This was a training issue to me and a waste of my gas and time. Order # [protected]. My name is Vanessa Hines. Phone: [protected]. The store phone # [protected].

Don't know where to begin,

I wouldn't buy anything from RTG ever again. They don't deserve 1 star
I ordered my dining Set back in May 2021 and delivery was supposed to be July 7th.
I made it very clear that I live in VA and they said NO PROBLEM.
However, July 7th came I get a phone call that delivery will not take place now until July 30th they said it's a flip order that's why it got delayed

July 30th comes another phone call, the base from the table is missing a new delivery date September 13th
I called the service department talked to Robert my salesperson he is extremely apologetic and is trying to help but the rest of them are unfriendly and rude.
New delivery date set for September 13th
I get an email confirming the delivery on September 12th
Now it's time to get excited I thought.
2 hours later RTG CALLED and has the nerve to tell me the base is still missing but here comes the best part but they still deliver 6 chairs and the table glass top but No base. Well, maybe I should kneel and be the base until delivery.
At this point, I'm so extremely frustrated that I don't want anything delivered.
On the phone again with Robert, he said he call me back.
Robert called and tells me the base is stuck in customs at the port and new delivery is September 22nd
September 22nd is here.Im at work my husband inspect delivery and tells me wrong chair delivered
5 Chairs are identical 1 chair completely different.
I'm on the phone again with Customer Service her Name is crystal she stated that Furniture are now discontinued and I maybe get the matching Chair
FRBRUARY 2022
And keep in mind my BASE from the table is still not here:(
I'm beyond frustrated and to the point were this is really starting to take a toll on my health .
I will go further with this all the way to the top I want to speak to Management CEO
I promise you I'm not stopping here and I will keep everyone updated.

Mariella Wright
Richmond VA

The above order numbers were purchased 2 days ago with very specific delivery instructions that it's going to a storage unit and that I needed to know delivery times so that my real estate agent could be there to sign for it. UPS made a delivery hours after I received delivery confirmations. It's been FOUR HOURS and I've been told "they don't care" if I cancel my orders and 3 times when I receive a call back from the 22 times I called, I was disconnected on your end yet they don't call back when they know the phone number.

Patti Englert