Rooms To Go
Reviews and Complaints

Leather having color chip off like paint. I called rooms to go about it and they told me there was nothing they could do and they acted completely shocked like they had never heard of such a thing before. Now that I look on the Internet they have had all kinds of problems with this particular problem and are just playing games when you tell them you have it happening to you. I don't appreciate their dishonesty and I don't appreciate wasting several thousand dollars on furniture that is now ruined.

We have been waiting since April, and it is now September, to receive our order. The first order was for August 5th, the driver pulled off while I was pulling up. When we called customer service and they said I would have to wait until September 2nd. It is September 2nd today, and they skipped our order as my significant other has been home all day waiting and we have been tracking the order all day, realizing that they skipped stopped 14 and went to stop 15. I only had 1 missed call. I called back and then said we would have to call and reschedule. They said the delivery people couldn't find the right apartment number, but the lady on the phone literally read our apartment number right back to us. They had it and it was even on the tracking dispatch messages. We have been waiting insanely long to receive our order. This has been the most disastrous experience I've ever had and I cannot wait another month. Our order needs to be delivered as soon as possible.

Ordered online. Order # [protected]
Item SKU # [protected] Oak W 88 Console Price 799.99
Charged to my Rooms to Go Card Acct ending in 1813
Delivered Aug. 24, 2021 Highly visible assembly flaws !
Picked up and another one delivered Aug. 28th.
It was also poorly assembled at the bottom, both doors were not installed right, the drawer off center, looks like three different color runs were used.
Customer service Supervisor in Florida office offered me a 120 dollar discount! This is an insult.
I have been looking at other poroducts online, I can easily find somehting under 500 to replace this junk. But I would keep it for a discount of 400.00.
They are planing to pick it up on September 9th and I hope they refund the full price, taxes and fees to my account.
I am appalled by the cold, impersonal behavior of the rep in Florida. It seems this is my fault for not accepting a flawed, ugly piece instead of the advertised one I purchased because of the verbage, and the photo online!

:PMWe paid for this bedroom suite a month and a half ago and they had been paid and had our money to use, they told us the delivery was to be 1:00PM to 5:00 PM on Sept 1, 2021, then around noon of that day some one called an informed use it would be 6:00PM to 9:00PM, they arrived at 8:45 and finished about 9:45 PM, this was a ridiculous time to serve a customer who spent $2200.00 Dollars and found we were #13 (last delivery scheduled). Order #[protected]

The Rooms to Go truck hit base of lamp post in parking lot as they were leaving. The delivery was on Tuesday August 30 to Siesta Gulf View Condos, 420 Beach Road, Unit 706, Sarasota, FL 34242. Delivery to Andy & Louise Eades.

We have a witness as they hit the base with photo and photo of damage attached.

Please advise.

Anna Bondi
Building Manager
Siesta Gulf View Condos
[protected]

I bought a bedroom set. A Beverly damaged chest of drawers was delivered. So bad that the movers took it back. I called the office to arrange for a expeditious replacement. Called and talked to the salesperson that sold us the set and he indicated that he would have the manager address it as soon as possible so there would be a long wait for the item. Did not hear from anyone so far. called 5-6 hours ago. We want to return the whole set, not so much for the damaged item, but for the lack of attention to our concerns. Been calling for last couple of hours and no one calls-left an auto return message. Very upset with the customer service. I understand there is a 48 hour return window-the 48 hours will surely expire if they don't call soon. I am writing this complain in case they don't return call with the next 48 hours I have some evidence that every effort was made to get in touch with them.

Wish I could give no stars!
Beautiful furniture, however delivery is terrible! Ordered online and paid $2200 for dining table with chairs and a matching buffet. Didn't have all my furniture on original delivery. Missing dining chair had to be reordered and then delivered two weeks later. Delivery procedure is horrible. Second delivery never showed up. I had to call customer service to find out the chair was not on the truck a second time! No notice, no phone call to me! It has to be delivered again! Horrible service! I will not purchase from Rooms To Go again. Ashley Furniture is much better!

We ordered the 1719303P on June 2 and it was delivered on August 12. Unfortunately, the chaise we ordered was supposed to be on the left and it was delivered on the right side. Customer Care indicated they can't do anything to help and transferred us back to Online Sale who wouldn't pick up the phone or call us back when I left our phone number. Apparently, the unit we received will have to be returned and an entirely new order written for what we wanted originally.

I've purchased all my furniture for my new home from Rooms To Go. I thought that by paying a little more and purchasing from a company like Rooms To Go, I wouldn't have any issue. Well, I was wrong! Nearly EVERY item delivered was damaged. I cannot get anyone to resolve the issue. When I call, they say they'll order the part. Over a month later I haven't received anything. They tell me a supervisor will call me, no one ever did. I ask to open a complaint, they say can't do it over the phone. This is the worse experience that I've ever had. This has been a stressful and discouraging process. They have the worse customer service ever.

my order delivered on July 15th, and one of the armless recliner's headrest is not working. I request for a service coming today Aug 6, one of the representative told me they will call me one hour ahead before they come. I've been waiting for their call from 10am to 1:30pm, no one call me. Then I just received a call not from that service man but the service support representative, told me that man left because nobody home. Is he really ring the bell? Why can't he gives a call but left in just few minutes? My brother was home for me all day. So irritating, i have to wait for another long wait due to the rescheduling on Sep 23! make my day so bad.

My loveseat was delivered on July 22, 2021. The delivery team was very rough with my purchase. Once unwrapping the product, I noticed the side of the loveseat was damaged. I called to get a replacement, which was not a problem. On delivery day (August 4th), my delivery was late. I was not notified that it would be late. A courtesy call would have been not only caring by professional. I had to call to find out where my product was: this is not professional service. When speaking to the manager, her tone was very dismissive and unprofessional. She wasn't apologetic that my time had been wasted. Not only that, the second love seat that was delivered was damaged! I want to return this product, but now I've been told that I can't return for a refund and will have to wait a month before I get another one. Throughout this process, I have felt like a number and not a customer that is cared for. This was my first purchase from Rooms to Go. It will be my last.

I purchased a mattress, box spring, and bed frame at Rooms To Go on or around June 5, 2021. At that time, they told us that delivery would be around July 6. On July 6, RTG called me to say that the bed items would be delivered instead on July 11. The bed items were never delivered. I called RTG at least on 4 different occasions, and was told some variation of "we have to email this distributor to find your items, and we'll get back to you". No one at RTG ever followed up. I called again, and they said they would initiate a reorder, but I will have to wait until mid August for the bed items.

This situation is unacceptable. I never received a call when my items never showed up, RTG was incapable of even contacting the people delivering the bed items, and (as icing on the cake) I paid up front and for the shipping cost. So, at this point, RTG has taken my money, not delivered the items, and is basically saying "trust me it'll be different this time" when they haven't ever followed up. I couldn't even get a call back regarding my items.