Rooms To Go’s earns a 3.9-star rating from 983 reviews, showing that the majority of furniture shoppers are satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Cindy Crawford Palm Springs Sectional
Purchased the Cindy Crawford Palm Springs sectional just over 1 yr ago with warranty. Loud cracking, popping of springs and frame and corners sinking down. Cushions need constant fluffing and have lost so much of their feathers thru the fabric that we have had to purchase batting and foam to refill them. Tried to file claim ref springs sagging and was denied for cushion flattening not covered but inspector stated the creaking, popping and cracking sounds are common to this model? Very disappointed with this high dollar investment and handling of claims as we see these issues are not isolated to our sectional. Respectfully request a suitable resolution.
Desired outcome: Credit or replacement with same model
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
My refund has not been issued
I have purchased thousands of dollars with your furniture store. I puchased a four rooms of furniture in November of 2023. They were delivered on December 21, 2023. When they delivered I had to return the couch because it was dirty and the dining room set because the chairs were not the chairs I picked out. The orders were under two different phone number...
Read full review of Rooms To GoFortega recl sofa blue SKU [protected]
I purchased a dual leather recliner 10/22/23. It was delivered 11/24/23. Order # [protected]. The foot area slowly drops as we sit on the recliner. I have to put my leg under the foot area and keep pulling it up. Obviously, the repair person would not notice this with 5 seconds on the couch. I am very dissatisfied. My 15 yr old dual recliner I gave away never did this. I want my couch repaired or replaced.
Desired outcome: Repair or replace
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
Cindy Crawford sectional couch
Bought a couch from Rooms to Go in spring of 2019. Yes I’m aware it’s almost 5 years old yet after about 3 years of owning the couch the seams on the cushions started splitting. As time went on, more cushion seems started splitting. We own other couches that are 20 plus years old and there is not splitting of the seams. Cindy Crawford online marketing states “style, quality and value. The style is understood yet the quality is terrible.
Desired outcome: Replace cushions
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
Adjustable bed.
Order number # [protected]
Oder date 12/01/23
Delivery date 12/9/23
Sales person Anthony Cade (058340)
When the bed was delivered it was put together by rooms Togo delivery drivers. I have never had an adjustable bed so I have no clue how or what is the correct way of it being put together. They put the bed together with the wooden rails going across. Then they put the metal frame on top of the wooden frame. I knew it was odd the way it was working because it was very unstable.
Well in the middle of the night the wooden rails gave out while I was sleeping in the bed. The frame is messed up on the sides as well. I noticed they kept the metal feet in the bags and never said anything about what they were for. One would think they would have known how to properly set up the furniture.
[protected]@yahoo.com
[protected]
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
6 attempts at getting this resolved!
In summary… 1. I was promised by the sales representative online if I didn’t like the table for any reason I could return it. 2. The table broke upon assembly (piece of crap), so I called and spoke with AFORTS** and she asked me to send pictures, which I did (though I’m not sure why, I no longer liked it and wanted to return so pictures seemed...
Read full review of Rooms To GoCindy Crawford Sofa
I purchased a Cindy Crawford convertible sofa from Rooms To Go RTG in 2021. The arm upholstery is coming apart at the seam. The 1 year warranty expired last year. I am a one person household so no abuse in this situation. It looked good in the showroom but the quality is poor. I did reach out to customer service via email three weeks ago but no reply.
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Laney park 6 pc sectional
We bought a laney park sectional in 2021 with a three year warranty from rooms to go. The warranty covers any kind of breaks and damages. The sales guy went even further and said "You burn it with a cigarette butt and we will cover it". My kid accidentally got hold of a nail polish and managed to put it on the sofa. The link are also broken with minimal usage. When I filed a claim, with all the stains (which rooms to go service team cannot clean) and all the broken parts and springs coming out of the cushion. I reached out to the team after 30 days only to learn that they were not able to open the attachments and they never bothered to give an update to me. his happened twice and after after sending the pictures directly, after 15 days they come back and say that those are not covered under warranty.
Rooms to go only needs your money and once they get it, there's zero care for customers.
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
Thank you Kareda! I have reached out to rooms to go but nothing happened. Everyone is highlighting the stains but ignoring the uneven springs trying to pop and the broken connections. I don't understand how you deny a claim solely based on one point and conveniently ignoring the rest.
Regards
Ram
This complaint has been resolved automatically due to user's inactivity.
Fortegra warranty
These guys are a total scam they will somehow or the other find a way to not file a claim and if they do they will find a way to deny it.
I got couch warranty from them and they dont even cover scratches, even though there is accidental coverage in their clause.
Even if there is tear they will classify it as negligence and not cover it. Do not buy their services, its as good as not having them.
Claimed loss: Over 1000$
Desired outcome: Repair
Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Warranty fortegra 3 years
This is scam don't fall for this. When you go to the store, they advertise this warranty like the best solution, but it doesn't work like that. I contacted them because the sofa I bought needed repairs due accidental rips and stains, and they came back with the argument that "accumulation of stains and seam separation is not covered under their service contract" which was not even the reason why I submitted the claim. I won't buy this again, a total lie.
Desired outcome: Someone to service the sofa, removed the stains and fix the rip.
Serta adjustable king size bed
Both twin size mattresses were replaced because my husband side started to dip almost 3 years later. I didn't have a problem on my side. So they have me credit of 2200.00 to pick again. They no longer carry the same mattress, so supposedly they gave me a step up from what I had. Not True. Mine was so much better, and the ones that felt the same cost...
Read full review of Rooms To GoCharges from returned merchandise?
I Purchased a day bed with mattress and protective covers 8/14/2023. The item came incomplete without rails. After trying to get information from the store manager. Mr. Hernandez who stated at first that he was going to replace it with another day bed, because the one that I had purchased was out of stock @ Arlington Texas store, he wanted to charge me more...
Read full review of Rooms To GoDamage to my yard and aerobic system
When the furniture was delivered, a truck pulled into my front yard and made 6" deep tracks, broke 2 of my aerobic sprinkler heads, and damaged the line. Called as soon as they left and said they would file a claim and send me an email to send in pictures of the damage, which I did. I checked about 5-6 days later and they said I did not meet the 48-hour damaged report time. Finally, they agreed to file a claim. About a week or so later they called me and said there was nothing they could do because I did not meet the 48-hour file time. These people are crooks. Too bad because I was going to purchase a whole house of furniture since we just finished building our new home. I will never buy from these crooks again, Bye-bye.
Claimed loss: $2000
Desired outcome: For them to go to hell
You people are a joke and a disgrace.
I have a quote for repairs. How do I send that?
This complaint has been resolved automatically due to user's inactivity.
Loveseat and sleeper
At this moment I am not pleased on how RTG is handling my concern as a customer. I have complained about the same issue about 4x times this year. As soon as I got the furniture, I knew something was not right and requested a service visit. Once RTG schedule the technician to come out they refuse to put my compliant inside the computer, then customer service...
Read full review of Rooms To GoCustomer service unresponsive within return window
We received delivery of a sectional sofa on November 14 and were disappointed in the quality of the upholstery, legs and pillows. We called customer service on November 16, and after a lengthy wait left a request for a callback. It never came. We called again November 17th, same thing. Still no callback. We want to initiate a return - it seems particularly strange that customer service was unreachable during the 48 hour return window. We will update this post if there are any changes.
I finally spoke to a live person in sales, David, who was extremely professional in resolving my concern and retaining customer good will. Thank you!
Cindy Crawford sectional/guardian warranty
Apparently R2G’s salesmen are given the okay to blatantly lie to customers in order to make a sale! We purchased the Cindy Crawford sectional from Rooms to Go in September, along with the extended warranty, on the selling point of them replacing the furniture if they cannot remove the stain (specifically cat urine). We asked the salesman more than once to...
Read full review of Rooms To GoYour warranties on furniture protection all a scam!
I purchased a new sofa back in August 2022 and I also purchased an extended warranty, a few days ago my dog decided to pee on the cushion and I consider that being ruined I don't care how many times you clean or scrub you can't get urine out of a cushion I proceeded to make a claim through Guardian before I purchase the sofa the guy told me at your store if your dog even pee's on the the sofa we will replace it after filing a claim it was approved to be cleaned I don't want a sofa that has dog urine in it I want a new one...you and guardian must be working together to scam people out of money.
Claimed loss: my dog urinated on my sofa cushion
Desired outcome: New sofa!
This complaint has been resolved automatically due to user's inactivity.
Cardenas Leather 7Pc Sectional is supposed to be top grain leather where the body touches, but it isn't
I purchased this sectional at the end of September, it was delivered at the beginning of October and in less than a month is flaking and peeling. I contacted [protected]@roomstogo.com and [protected]@roomstogo.com and they said the issues with my sectional were caused inside of my home and the warranty doesn't cover issues caused due to usage. I purchased a "Top Grain Leather" sectional so I wouldn't have these issues. Clearly this is a bonded or fake leather sectional and not top grain leather as advertised. I paid over $6,600 for this sectional and it started falling apart after a couple weeks.
Claimed loss: $6,617.31
Desired outcome: I want a full refund and a discount on an actual leather sectional.
Rooms to Go ticket
More photos
Adding photos
Fortegra Warranty on my Sofa
I don’t recommend anyone to waste money on extended warranty offered by ROOMS TO GO. I’ve bought a lot of furniture from ROOMS TO GO, 3 living room sets and 1 bed rooms furniture, and bought the warranties with each and every one of them. Recently had an issue with one of my furniture where my kids dropped the paint on part of the sofa, as I knew I bought the accidental warranty from ROOM TO GO which is offered by Fortegra, I called the company, now they’re making up all lies, for not to take care of any of the warranty. Now I have this furniture which I probably change with the time and feel so foolish where I wasted my money on extended warranties…
Claimed loss: Fully Sofa
Desired outcome: I want my furniture to be taken care as I’ve been promised at the time of purchase, all accidents are covered and team will come out to resolve the issue.
Sectional purchase
On October 30,2023 I purchase a sectional. It was delivered on November 1, 2023. Upon completion of setting it up the chase was a left chase. Speaking with the delivery person, I told them that I needed a Right chase, he said call back they will change it. I did call back and spoke with the sale associate that sold the sectional Tejuana Wilson she then tells me that it only came with a left chase and I may not be able to return it, so I asked to speak with the manager. The Manager was STEVEN who was nasty with my husband telling him that's the only way it came with a left chase but the sales associate said nothing about that and we want to return it. He stated, you can't return it. I have never heard of you can't return something if you are satisfied with it. Keep in mind it was deliver on Friday and we called the same day. I them I had known you can't return I would never have brought anything from. Bad business. I will never recommend them.
This complaint has been resolved automatically due to user's inactivity.
Rooms To Go Reviews 0
About Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.
Overview of Rooms To Go complaint handling
-
Rooms To Go Contacts
-
Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
-
Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
-
Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
-
Rooms To Go social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
Most discussed Rooms To Go complaints
Avoid any business with rooms to go!Recent comments about Rooms To Go company
Hosford 6 pc sectional non-powered sofaOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!