Rooms To Go
Reviews and Complaints

I purchased my sofa from rooms to go in 2020. We continually had issues with the recounting part of the sofa constantly breaking. After about two years and several replacements of the parts, Rooms to go replaced our sofa. The sofas structural seam began to tear after about a year of having the sofa along with the leather cracking and peeling. We contacted rooms to go to have a technician look at it. They stated that Fortegra should cover the claim because of the seam that was damaged was not a regular seam but a structural one, the sofa also has begun peeling and cracking. We had multiple technicians come to our home for them to tell us the same thing but then the insurance would deny it. When I contacted customer service they practically told me they are unable to help me. For the cost of the leather sofa, I would expect the item to last several years and the insurance will not cover anything.

Purchase a recliner 2 years ago and the control cup hold is not working. I call in to have them send me replacement and the 1 they sent to me was wrong.one I then call again to open new order for the correct . See attachment. The silver one is the one that came with recliner the black is the they in the first order which is wrong. which I open on Jan 19. They keep saying they are waiting to hear back from the parts department. It should not 2 ½ weeks to see of they have the part or not. I also have already paid for correct one which I have not received

My cocktail table has fallen apart twice guardian protection has approved replacement of this table, which I am pleased with however, both guardian and Rooms To Go tell me I can only replace it with exactly the same table. This table has been a safety issue due to design and I will not have another in the house with the kids. My request is that they allow me to select a different table if there’s an additional up chart I’ll be happy to pay it but at this point I can’t even get anyone to return, my calls I have emailed all the information to the tell us email two days ago, but have not gotten any response.

Purchased the Cindy Crawford Palm Springs sectional just over 1 yr ago with warranty. Loud cracking, popping of springs and frame and corners sinking down. Cushions need constant fluffing and have lost so much of their feathers thru the fabric that we have had to purchase batting and foam to refill them. Tried to file claim ref springs sagging and was denied for cushion flattening not covered but inspector stated the creaking, popping and cracking sounds are common to this model? Very disappointed with this high dollar investment and handling of claims as we see these issues are not isolated to our sectional. Respectfully request a suitable resolution.

I purchased a dual leather recliner 10/22/23. It was delivered 11/24/23. Order # [protected]. The foot area slowly drops as we sit on the recliner. I have to put my leg under the foot area and keep pulling it up. Obviously, the repair person would not notice this with 5 seconds on the couch. I am very dissatisfied. My 15 yr old dual recliner I gave away never did this. I want my couch repaired or replaced.

Bought a couch from Rooms to Go in spring of 2019. Yes I’m aware it’s almost 5 years old yet after about 3 years of owning the couch the seams on the cushions started splitting. As time went on, more cushion seems started splitting. We own other couches that are 20 plus years old and there is not splitting of the seams. Cindy Crawford online marketing states “style, quality and value. The style is understood yet the quality is terrible.

Order number # [protected]

Oder date 12/01/23

Delivery date 12/9/23

Sales person Anthony Cade (058340)

When the bed was delivered it was put together by rooms Togo delivery drivers. I have never had an adjustable bed so I have no clue how or what is the correct way of it being put together. They put the bed together with the wooden rails going across. Then they put the metal frame on top of the wooden frame. I knew it was odd the way it was working because it was very unstable.

Well in the middle of the night the wooden rails gave out while I was sleeping in the bed. The frame is messed up on the sides as well. I noticed they kept the metal feet in the bags and never said anything about what they were for. One would think they would have known how to properly set up the furniture.

[protected]@yahoo.com

[protected]

I purchased a Cindy Crawford convertible sofa from Rooms To Go RTG in 2021. The arm upholstery is coming apart at the seam. The 1 year warranty expired last year. I am a one person household so no abuse in this situation. It looked good in the showroom but the quality is poor. I did reach out to customer service via email three weeks ago but no reply.

We bought a laney park sectional in 2021 with a three year warranty from rooms to go. The warranty covers any kind of breaks and damages. The sales guy went even further and said "You burn it with a cigarette butt and we will cover it". My kid accidentally got hold of a nail polish and managed to put it on the sofa. The link are also broken with minimal usage. When I filed a claim, with all the stains (which rooms to go service team cannot clean) and all the broken parts and springs coming out of the cushion. I reached out to the team after 30 days only to learn that they were not able to open the attachments and they never bothered to give an update to me. his happened twice and after after sending the pictures directly, after 15 days they come back and say that those are not covered under warranty.

Rooms to go only needs your money and once they get it, there's zero care for customers.

These guys are a total scam they will somehow or the other find a way to not file a claim and if they do they will find a way to deny it.

I got couch warranty from them and they dont even cover scratches, even though there is accidental coverage in their clause.

Even if there is tear they will classify it as negligence and not cover it. Do not buy their services, its as good as not having them.

This is scam don't fall for this. When you go to the store, they advertise this warranty like the best solution, but it doesn't work like that. I contacted them because the sofa I bought needed repairs due accidental rips and stains, and they came back with the argument that "accumulation of stains and seam separation is not covered under their service contract" which was not even the reason why I submitted the claim. I won't buy this again, a total lie.

When the furniture was delivered, a truck pulled into my front yard and made 6" deep tracks, broke 2 of my aerobic sprinkler heads, and damaged the line. Called as soon as they left and said they would file a claim and send me an email to send in pictures of the damage, which I did. I checked about 5-6 days later and they said I did not meet the 48-hour damaged report time. Finally, they agreed to file a claim. About a week or so later they called me and said there was nothing they could do because I did not meet the 48-hour file time. These people are crooks. Too bad because I was going to purchase a whole house of furniture since we just finished building our new home. I will never buy from these crooks again, Bye-bye.

We received delivery of a sectional sofa on November 14 and were disappointed in the quality of the upholstery, legs and pillows. We called customer service on November 16, and after a lengthy wait left a request for a callback. It never came. We called again November 17th, same thing. Still no callback. We want to initiate a return - it seems particularly strange that customer service was unreachable during the 48 hour return window. We will update this post if there are any changes.