Rooms To Go
Reviews and Complaints

I purchased a new sofa back in August 2022 and I also purchased an extended warranty, a few days ago my dog decided to pee on the cushion and I consider that being ruined I don't care how many times you clean or scrub you can't get urine out of a cushion I proceeded to make a claim through Guardian before I purchase the sofa the guy told me at your store if your dog even pee's on the the sofa we will replace it after filing a claim it was approved to be cleaned I don't want a sofa that has dog urine in it I want a new one...you and guardian must be working together to scam people out of money.

I purchased this sectional at the end of September, it was delivered at the beginning of October and in less than a month is flaking and peeling. I contacted [protected]@roomstogo.com and [protected]@roomstogo.com and they said the issues with my sectional were caused inside of my home and the warranty doesn't cover issues caused due to usage. I purchased a "Top Grain Leather" sectional so I wouldn't have these issues. Clearly this is a bonded or fake leather sectional and not top grain leather as advertised. I paid over $6,600 for this sectional and it started falling apart after a couple weeks.

I don’t recommend anyone to waste money on extended warranty offered by ROOMS TO GO. I’ve bought a lot of furniture from ROOMS TO GO, 3 living room sets and 1 bed rooms furniture, and bought the warranties with each and every one of them. Recently had an issue with one of my furniture where my kids dropped the paint on part of the sofa, as I knew I bought the accidental warranty from ROOM TO GO which is offered by Fortegra, I called the company, now they’re making up all lies, for not to take care of any of the warranty. Now I have this furniture which I probably change with the time and feel so foolish where I wasted my money on extended warranties…

On October 30,2023 I purchase a sectional. It was delivered on November 1, 2023. Upon completion of setting it up the chase was a left chase. Speaking with the delivery person, I told them that I needed a Right chase, he said call back they will change it. I did call back and spoke with the sale associate that sold the sectional Tejuana Wilson she then tells me that it only came with a left chase and I may not be able to return it, so I asked to speak with the manager. The Manager was STEVEN who was nasty with my husband telling him that's the only way it came with a left chase but the sales associate said nothing about that and we want to return it. He stated, you can't return it. I have never heard of you can't return something if you are satisfied with it. Keep in mind it was deliver on Friday and we called the same day. I them I had known you can't return I would never have brought anything from. Bad business. I will never recommend them.

I just bought the Avezzano sofa and recliner from Rooms-to-Go in Myrtle Beach, SC. It was delivered yesterday morning on 11/2/2023. It is just not comfortable at all. I was told in the showroom that if I didn't like it for any reason it could be returned within 24 hours. I called them back yesterday afternoon, approximately 8 hours after delivery and said that I wanted to return it. They told me that they have a no return policy! After telling me and some friends that were also looking that same day, that we had 24 hours.

When I purchased this couch it had buttons on to match the ones on the seating, slowly they all have fallen off and I am so disappointed in the quality and integrity of of this couch. We paid over $2,400. The Buttons have completely come off of the back part of couch, where you sit, I’ve been so upset about this situation. I can not find the warranty or receipt, and I worry the company won’t honor the warranty of the couch.

I purchased my couch and chair set at rooms to go and bought an extended warranty. I have contacted R2G and the warranty place several times and neither one will do anything about the couch. The cushions are horrible, the middle leg is broken and there are a few stains that they refuse to come clean. At this point our only option is to put the couch out to the dump and stop paying our R2G bill and fight payment. I have never worked with a company that cares less for their customers. I wish I would have never bought from them. If you are thinking about buying from them, change your mind.

Do not buy warranty from them. It's a waste of money because they won't cover anything. Bought sectuonal furniture from R2G and the sales person sold us on the warranty because he states that they cover stains and defects. Because of this, we bought it because we were expecting our first child and as everyone knows with kids accidents happen when had a birthday party for him. Put a claim in, and technician came out and said he couldn't clean it. It took them over a month and did not notify anyone the result of the claim to tell us that they don't cover accumulative stains. A stain is a stain. An accumulative stain is just multiple stain that added on.

Hello my name is Jody Rosenthal you can pull up my orders between last year and this I have spent over $12,000 with 2 bedroom sets and a a leather sectional. I took insurance out on all because I was told even if you sit on your couch we will replace the item or part. I called the insurance company and had some one come out I have a tear on the right arm of my couch. The came out and said no worries and left. I called to check on the part and they said sorry your claim is denied. Wow this is so wrong it is not even funny, I have asked for all my money back that I paid the insurance and supposedly it is happening but I don't believe it. I don't want to go any other route unless you make me do so. I want all my insurance money back in full!

At this point I want my money back!

Order - 29709678I - 29712090I -[protected] -[protected]

I will give 1 weeks until I move in a different direction.

[protected] - Cell

Thank you

I just ordered modularOne sectional sofa from RTG Stafford, Tx. I visited the showroom before ordering thru phone call but the color of the said product is not as close to what I saw in the showroom so when it was delivered I contacted them right away to make an exchange of color. NO RETURN POLICY! The only option given to me was to pay additional 20% which is $408 which is very disappointing.

We purchased several pieces of furniture from RTG. We also purchased the extended warranty. We have had several service calls on our chair dealing with sitting support. The seat cushion has been replaced three times and three calls about the springs. A rep came out Thursday and told me he would recommend letting us exchange it for a different chair. Then someone showed up Friday and said there wasn’t any problem and it was us. Their customer service is nonexistent and the service reps that came out can’t get their stories straight. We just want to exchange the bad chair for one that works. No returns, no loss of sales, just basic customer service. At this point there is no way I could recommend RTG or their warranty company to anyone. In fact I’m going to go the extra mile to post everywhere I can just how poor they really are and tell customers to buy from anybody but them.

My husband and I bought patio furniture, along with the warranty. We had to file a claim, for one of our grand dogs went pee on the cushions. We sent pictures on 8/5/2023 to show the pee stain. On 8/8/2023 I received an email stating, “We have sent a part order request to order a new seat casing for the Loveseat. Rooms To Go should reach out to you within the next 3-5 business days for next steps.” Several weeks past and we went into the store to request an update. The manager looked into the claim and saw that it had sat stagnant since the last email. He sent an email asking them to resolve this and reach out to us. On the following week I received a phone call, stating that our claim had been approved and within 5 days, I would receive an email with the shipping instructions. It is now 9/29/2023, still no email or cushion covers. DON’T PURCHASE ROOMS TO GO WARRANTY.

I ordered a king bunkie boards on 09/16/2023 and then decided to cancel the order on 09/17/2023 a day after ordering it. I called and cancelled or so thought i cancelled, I waited 7 days for my refund as of 09/25/2023 i still had not received my refund so i called [protected] the person i talked to informed me that it was never cancelled but just removed from my order. This person then transferred me to online sales to cancel my order. The person on the other end said they have cancelled my order and it will 7 - 10 days longer for my refund. This is not an acceptable way to solve and issue that was the lack of an employee from Rooms to go with not following through with the cancellation of my order. Disappointed with this resolution. my phone number is [protected]

My name is Gladys Lord. During I month of September I brought from your store 2 queen beds, 2 night stands, 2 dressers. Everything arrived on time except the white dresser Order #[protected]. After waiting so long, finally I was advised that I will receive the dresser today. When the deliver guy came to my office and open the box, there was something completely different than the dresser. I sold the dresser I had previously and I have all the clothes on my bed for almost a month. I call your office and they told me that I have to wait for the next delivery date. This is unacceptable. If this is the case, I prefer to return all the other furnishes that I received. I have a good credit and I can get furnishers in any other store. I will accept a credit or something else due all the stress I am going through. If I am not satisfy with your answer then my next step will be to return the other furnitures.

Purchased sofa and loveseat less than a year ago. Material on the sofa is coming apart and into little balls. The tech came out and look. Agreed the material is coming apart and will be sending me new covers. It has been over a month since he came out and I have heard nothing. Called room to go service to find out the status. They said they decided it was normal wear and tear and would not do anything. They also said they called and left a message.

No call back or voice mail received. They said they called and left a message but can't tell me when. First BS. Tech stated he see this a lot out of this material and Rooms to go is aware of the issue. He will be sending out replacement. Now when I called Rooms to go states the claim was denied and it is normal. Places on the sofa we don't even sit on much are coming apart. If this was normal no one would buy this furniture.

When i bought my sectional, the salesperson sold me on Guardian, by stating that no matter what happens to this couch in the next 3 years, it is covered, including sawing it in half, which i found weird, which is why it stuck in my head. Well, i did find a small 1 inch tear and contacted Guardian and they said since it is on a seam, they will not cover it. I called RTG customer care and spoke to Steven Longbook, who stated that he didnt care about my issue and that I should have not believed the salesperson and read all the small print for myself. I am just upset that i was lied to so badly and that this tactic is being used daily to swindle people into buying this coverage. Your ocmpany has gotten so big taht it seems as though you dont care about your customers anymore. This was purchased at the RTG in Dunn, NC.