Rooms To Go
Reviews and Complaints

I bought king size bed on 04/17/2021 order # [protected]. Bed delivered damager and again and again. Rooms to go gave me option to only exchange the bed so i ended up paying extra to but another bed Order#[protected] on 09/27/2022 Same thing happened they delivered damaged and now i have issues with the storage drawers they never delivered right drawers and they want me to take $150 while bed look bad with the storage drawers not flushed in the food board. They switched footboard and drawers but still same condition. I am beed waiting for call from rooms to go customer service so they can again send the another drawer to try if that works but they said supplier don’t have drawers right now. Basically they never deliver me quality product (bed) and then they pushing me to get different bed while i bought all matching bedroom furniture. I am dealing with this over 2 years now cannot tell how many time they send delivery ang technicians. For god sake help me to resolve this. Thank you

I called to see what can be done about my leather sofa that was purchased June of 2022. There is a spot where the leather is rubbing off. I was told that the 1 year warranty would not cover it. I purchased the extended 3 year warranty and again was told that this would not cover the issue. It was suggested that I send photos to [protected]@roomstogo which I have done on the following dates:

6/27/2023

7/13/2023

7/18/2023

8/11/2023

8/30/2023

Customer Service said there is a 7 year or 10 year policy on leather that may cover the damage. I have had no response to any of the emails I have sent. I have asked for confirmation that my email has been received with no return communication. Where do I go from here?

I purchased the 3-yrs warranty when I bought my sofa from the rooms to go, and I have issue on my sofa leather at this time, and claim it with my warranty. However, rooms-to-go said that 1yr manufacturer warranty over and that 3 yrs warranty cannot cover the defect on my sofa. When I purchased it, I checked with sales person that 3yrs warranty covering the leather issue, and if they cannot fix it, they are going to replace with new one. However, they said that is not covering anything after 2yrs. They just sold unusable 3yrs warranty to me and not support anything. You must do not buy anything from rooms to go, their customer service is very awful, and also, the 3yrs warranty is not covering from rooms to go, that is going to contract 3rd party. Do not buy it even sales person give any beneficial comment to you!

I purchase a kids bedroom set at the end of March 2023. The bedroom set was beautiful had lights and an upholstered headboard. I started noticing bites on my kids skin and just thought they were mosquito bites. In about two months in my husband took a nap on the bed and a few days later he broke out with like an allergic reaction to something. The next month I noticed my daughter’s arm was full of bites, and that alarmed me. I called Terminix out. They looked in the mattress, couldn’t find anything, but when he flashed his light in the headboard, the bugs were hiding under this seams of the headboard. I called Rooms2go and they told me there was nothing they can do; something about it being an environmental issue.

I after learning what bedbug bites look like, we did find two areas on my husband body where he was a bitten too. They need to exterminate their warehouses!

I’m April of 2022 we purchased a sectional sofa and less than 7 months later we had a technician come out to fix seam rips on the top of the sectional. Fast forward to now, the issues are happening again. I contacted the extended warranty company and much to my surprise this issue is not covered. How is it that a product that less than 2 years old, and hardly used is falling apart? This sectional is used in a guest area, not a living room so it is not utilized very often. It is completely upsetting that Rooms To Go sells such poorly built furniture with a “warranty” that doesn’t cover their products’ shortcomings. I have learned my lesson and will not be purchasing anymore furniture from them.

DO NOT purchase the extended warranty! I bought my 2,200$ couch less than a year ago and was told if anything was to happen to my couch (scratches, damages, etc) the extended warranty would “fix it or replace it”.

I was moving a glass coffee table into my apt and didn’t notice an edge was broken, which dragged across my couch, causing scratches, exposing the padding in the couch.

I filed a claim was told because of how the accident occurred it’s not covered.

Useless cons trying to take more money from you.

I’m disgusted with my purchase ~ their warranty is useless. their customer service is useless.

4K white leather sofa within 6m the end recliner collapsing and they said it’s from use. Really? I’m a 120lb woman that works all day. It’s not like I‘m sitting on this sofa all day. At most an hour in the morning. SMH 🤦‍♀️ with disgust! Don’t waste your money. I should have shopped at a more respectable store.

Dear Sir/Madam:

I recently moved back to PR and went to ROOMS TO GO in Manati, PR because I heard such wonderful things from my neighbors. I went there on 7/19/2023 and ordered a queen-sized bedroom and children's bunk bed with trundle. The order was to be given to me in 2 parts. The bunk beds and all its pieces were to be delivered first on August 8th and the queen-sized bed and its parts were to be delivered a few days later. That what was agreed upon and I had no problem. The same day when I went home, I realized that we would probably need to get what is called monkey boards to be put under the mattresses of the bunk bed and I called the store. The gentleman stated that it would be about $150 and would order them. I spoke to my husband, and he said we did not need them. So, I called back the same day and the person said she would cancel the monkey boards. I followed up with her the next day in the store and she said that it would have cost me about $498.00. I repeated to the person that I did not want the boards, so she took them off. I trusted that she did the right thing. When the second part of my order came in the headboard for the queen-sized bed was not with the rest of the order. I then called the store, and they stated that the girl made a mistake and cancelled the headboard instead and said don't worry, it would be delivered in 2-3 days.

The store called me back and said I had to go talk there and speak to a manager. It took me several days to get to the store because I live in Vega Alta and don't have a car and had to wait for a friend to drive me to Manati. When I went to the store on Aug 8 it was stated they would have to put the headboard back onto my account. They wanted to charge me for a new delivery and set up as well. We went back and forth and finally they said would not charge me. It took another week for them to deliver the headboard, which was supposed to be today August 16 from 12-3 pm and never showed up. I called the store about 4 pm and they stated the delivery men were running late but would come. The store called me back about 5 again & and said the delivery person would not be coming and would take another few days to come. I was quite angry because they weren't able to help me out. It was their error. I was willing to go along when they first made the error but enough is enough. It shouldn't take almost 3-4 weeks to get my order in a timely manner. Also, lo and behold they did charge my account for delivery and set up on August 8th. LIAR! LIAR! LIAR! This kind of service would have never happened in NY.

What kind of service does your company provide? I am thoroughly disgusted. Me and my husband are bother elderly and should not have to put up with this kind of nonsense. I sincerely hope that you don't ignore this complaint and call me ASAP! [protected]/[protected]. My address is 35 Calle Ceiba,

Vega Alta, PR 00692.

Also, I have copied and pasted this complaint to my email:

[protected]@gmail.com

The first thing that happened s when you walk in to a Rooms To Go is several salesman waiting at the door waiting like hawks and one cokes forward you can tell they take turns on who has who next because the others are just sitting down with a frown on their face knowing well I'm not making that sale, they wait while another customer walks in l. Friendly as can be I noticed more than the furniture they want to sell the Fortegra warranty I told them no its fine im ok im content with the 1 year rooms to go warrant as it was additional $500 to $600 extra I kept saying no until they wouldn't stop pressing " but ma'am we have switched warranty companies this one is amazing I promise u spill something they cover it u have a cigarette go thru we gonna get u new one u have your kids make a hole we gonna replace its the best of the best " they were selling their souls literally i was humiliated for them and getting uncomfortable and agreed. I made a claim 2 years later for discoloration turning a red hue and there was broken frame i had no idea about when tech came out 2 months later he cleaned with some leather guard and then got his market sets to fix it he said he couldn't and going to submit the whole claim over and to hear from them and by the way a frame on one of the pieces was brokem several weeks later they denied it because the broken frame was they believe done on its own and the discoloration if its not from a spill or food beverage or cigarettes its not covered well I don't watch my couches 24/7 to see whats causing the color to be gone. My point is its a scam they aren't coming out to fix it I have another friend who had purchased and she plain send they never even heard back from the claim ppl and they let it go. So when you call fortegra their main goal when They answer immediately from the tone of their voice you can tell is how to not get your claim approved they will try anything to deter this even when you call they don't like it because they start giving you a bunch of claim numbers and then authorization numbers for each individual piece even if it's just a tiny wedge they all have a separate piece and then you have to call back another number to give these numbers to, o have like 16 claim and authorization number for a recliner I purchased iso many hoops just to put in a claim so they are trying every effort for you to not get this approved either by the customern getting overhwhelmed and just giving up or just telling you that it's denied it will always be denied do not buy this it's a scam and if a salesman trys to sell it just tell them we know you are in on it. The least that can happen out of this is the outcome these sales people instore are put so much pressure on to make a commission to feed their famous that needs to stop

Same story as countless others. RTG sells the warranty, but their Fortegra front company finds every excuse to deny the claim.

Staining on newer white sofa. Tech came out and stated he couldn’t clean it. We were told someone would call to arrange pickup for reupholstering. No call received. Called them after two weeks to be told the claim was denied because it does not cover cracking and peeling. I contested the findings and sent them addition evidence to prove it was stained, not cracking and peeling.

Fortegra then asked the source of the stain. I told them it might be plant based, they quickly denied it again, stating they don’t cover those stains. Of-course they don’t. Big shock. Do NOT ever buy from RTG.