Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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Staff activity not compliant with food premise act
Today Oct 11/23 at noon we stopped at the Tim Hortons on the west end of Shelbourne Ont.
We observed Staff with a swifter mop dusting and cleaning the walls in the open food prep area as they were producing food.Dusting over top of open food ,beverage machines ect .Fortunately we already had our food before this started .I know that this does not meet the food premise health regulations.
This is a operation we will remember not to visit in the future.
Thank you
Marg
Desired outcome: As well no recycling system was set up as everything goes in waste garbage .Would have been nice to have had regular dish service when dining in and reduce waste garbage .
Poor customer service
Oct 12, 2023 Hello yesterday morning before heading to work, I dropped by the Tim Hortons Drive Thru @ 8129 Sheppard Avenue East / intersecting Morningside Avenue as I normally have often when the "full-time" or regular staff worked whom are 2 very efficient guyanese ladies. Anyhow, I paid around $30 for my order which consisted of (1) Pumpkin Spice...
Read full review of Tim HortonsService
I went into the Erin, Ontario location yesterday around 2:30pm. Not only did I went 35 minutes to place my order. I could see the timer for the drive thru which on average 7-10 minutes per car. The lady preparing the food never washed her hands or changed her gloves. She was touching her face, nose, hat, clothes. She also went to the back and got...
Read full review of Tim HortonsDouble charged numerous times on my Tims Mastercard and absolutely no one will help me
I’ve received THREE case numbers [protected],[protected],[protected] Dates times and amt of double charged Oct 8th @ 838am and again Oct 8th @ 838am Oct 4th @ 11am again Oct 4th @11am Oct 2nd @ 1038am again Oct 2nd @ 1028am Sept 29th @ 1054am again Sept 29th @1054am Sept 27th @ 1048am again Sept 27th @ 1048am Now on their website they have a list of...
Read full review of Tim HortonsService
Today, October 8th, 2023, 10:am to 10:15, I visited the Tim Hortons at 33500 Plymouth Rd, Livonia, MI. I ordered #7 meal, with a large coffee and an extra hashbrown. It usually comes to $9 something. This location charged 11.99, so I asked, politely, to check and was told it was 11.99, and I asked please to check, again, and a shorter Latino woman stepped...
Read full review of Tim HortonsIn store
Flys all over, filthy tables, dusty and slow service.
Tim hortons on heartland cochrane Alberta.
Absolutely disgusting, lids and trays, Flys crawling all over them. The next customer would have a contaminated cup lid to drink out of. I will never visit that tims again.
Staff were so slow, got my order wrong, I didn't change it as I was too disgusted and wanted to get out.
Desired outcome: Deep clean and fly traps
Cleanliness and service
I have been going to the same Tim Hortons (#102104) location for morth than a month now. Everytime I nter the store garbage bins are over flowing, floor/tables have not b een swept/cleaned and washrooms are OMG so deplorable/ discusting/ inexcusable.
Given anytime of day I have yet to see more than one staff member serving customers who are normally lines up 4-5 deep. You have staff standing at the drive thru wicket doing nothing, there are all sorts of staff trying there best to look busy but are doing absolutely nothing. Just why I must wait 15-20 minutes to get a coffee is beyond me. When I finally get my coffee Irun fast because of deplorable state of cleanliness. Even if I do stay either I have to wipe my own table, or ask a staff member to wipe it...then its like pulling teeth because of the lack of staff.
It is apparent the manager of this store has a total lack of concern about the Tim Hortons name, or just doesn't care about the customer experience.
(Tim Hortons #102104) at 1520 Aimco Blvd Mississauga On. I have been going to this store off and on now for 3 months. Each time I go to this location I literally cringe due to the filth and untidey manner of the location. There are always a number of staff working but when people are lined up 4-5 deep and there is only one staff member working the cash only indicates to me some serious problems. I have talked with the supervisors on various shifts and I just get the impression they really don't care about the customer experience and have a lot of excuses as to why they can't servie the customer due to other work they must do. Wow...this sort of reply blew me away. Without the customer Tim Hortons is nothing...It appears to me Staff at this location really need to learn about the customer experience and returning buisness. Besides the discusting dining atmoshphere, rude staff and terrible service...I will not return to this location ever...This is only the second time I've run into issues like this, but a serious disreguard to the customer is paramount. On a final note washrooms in this location are no better, deoderizers would/could make a big differance.
Tims
just may loose yet but another customer
Drive thru experience
Just went through the drive through at the tim hortons on st Andrew’s street in fergus & ordered a black coffee & a toasted bagel & cream cheese. Very upset as I drove away & when I went to drink my coffee I was not even able to pick it up as it was so hot & they didn’t even provide a sleeve. I personally think sleeves should be mandatory on black coffee or tea. It’s very dangerous as I almost dropped it.
Also my bagel wasn’t even cut in half.
Very disappointing experience & I expect more from Tim’s.
Desired outcome: Better service
Inappropriate behaviour and closure of store early
Hey team, So, I went to my nearby tim hortens with my family and it was 9:58 and I was already on the intercom to order and there was a girl who rudely said we are closed and our machines are shut off and when I said its still 2 minutes can you please just give me 2 ice coffees atleast then with so much arrogance and pitchi sound she said we dont have any...
Read full review of Tim HortonsIncorrect order 3 times and rude service
Went to Tim hortons last week at 6:35 AM. Went inside and ordered two farmers Market sandwiches one without sauce. The guy literally put sauce on twice and when I told him he ignored me the 3rd time I said am not eating that I paid for it, I want it without sauce please and he grabbed a paper towel to wipe off the sauce off the food? I had to ask for a...
Read full review of Tim HortonsBad customer service
Every night I come this tim because that is only one open 24 hour drive thru in my area and I have to deal with same girl every time and every time she is super rude and don’t even greet customers and service are the worst she don't know how to talk and how to behave , totally unprofessional I don’t know her name but she is the one with glasses . All I want if she work night please behave professionally.
Read full review of Tim HortonsBagel order
I ordered a plain bagel- toasted- with herb and garlic cream cheese. What I received was a plain bagel - toasted - herb and garlic cream cheese- with some kind of jam/jelly. Does this look tasty? It sure doesn't to me. Purchased as well as a Med Ice Capp. 8:37 am Sept 29th 175 Westmount Dr, Orillia ON L3V 7T7 Please contact me to resolve this.
Rushing people in the am and not getting the order correct
This am Sep 28 I ordered a bagel and a large steep tea 2 cream. The cup was marked with 2 cream. I drove to work only to find that it also had sugar in it. I am diabetic so had to throw it away. Waste of my money my time and your product. In this past week I’ve had my order messed up twice. Once from this location and once from another. I paid for a donut...
Read full review of Tim HortonsIncompetence
My issues are with all the Tim Hortons, workers dont know how to give change back its too much or not enough! My order is ALWAYS wrong its beyond frustrating! Wait times in drive thru are ridiculous, now after ordering they say "let me just check if we have that" to kill time so that when they ask you to pull ahead the car in front of you has already left, you are not fooling anyone with this tactic. Todays work ethic is well below par for these workers. Nothing will change keep up the good work TH... NOT
Being told to park in a no parking zone to wait for my order rude representive first name indra
3 times this week of sept 18-22 I have been told to park in a no parking zone to wait for my order at this tim hortons in simcoe ontario. On norfolk st south in the white horse plaza I have already complained about this before I refuse to park in a no parking zone. If you have a designated spot like mcdonalds I would gladly do so.
Also my last represtive of this company his name was indra on his tag was very rude.. I also am beginning to wonder about the quality of product I had a crispy grilled chicken wrap yesterday and was violently ill all the afternoon and half the evening
I have been given incorrect orders twice this week one was sugar put in coffee instead of sweeter my husband is diabetic and this could have been deadly for him.
Its about time for a change here
Please address these issues
Desired outcome: stop asking customers to park in a no parking zone. owner must take actions now i realize you have plenty of new trainees .. also watch the time line on your food or someone is going to get very very sick
Customer service
Typically I buy gift cards at Christmas for the poor.
I went to the Tims on Appleby n Burlington and waited in the long morning line up. Once I got to the cash, I asked for 20 gift cards each for 10.00.
The woman (Asian lady) said she had customers and that I would have to line up and wait until they are gone!
She had a helper who wanted to do the task but she would not let him.
so I left extremely disappointed in the way I was treated,
Brigitte Taylor
[protected]
Desired outcome: She needs training in customer service. (at the very least)
Scan and pay scanner not working
I went to the Tom Horton’s on Little Current Ontario Friday, September 15 at approximately 12:15 pm and purchased items that had special offers. When I went to scan and pay the scanner wasn’t working. So I didn’t get the special pricing, I didn’t get points for my purchases, and I didn’t get entered in the special scan and pay for the vehicle. This is the second time this has happened to me at the same location.
Read full review of Tim HortonsGrilled cheese melt
I placed a mobile order from the Tim hortons at 1055 West georgia Street, Vancouver on Sept 12 around 1:30 PDT. I ordered 2 grilled cheese melt, 1 croissant and a chai tea. Croissant and chai tea was good but the grilled cheese melt was awful. It wasn't grilled at all and the cheese wasn't melted at all. I couldn't check it at the same time as i wa...
Read full review of Tim HortonsBad service today
Hi, I visited a Tim Hortons today in Strathroy and ordered chili and a sandwich only when I wanted to dit down All the tables were really dirty I had to go to the Cashier to ask if someone could clean them. A girl came out and left everything wet so I told her I'm not going to sit in water. Anyway, she walked away like she was deaf, Secondly: I opened my...
Read full review of Tim HortonsService
I just got served by the manager of the 3131 Cote Vertu location. I have never been treated so badly in my entire life. I asked what muffins they had left and the manager told me to look for myself. She took out a tray of muffins and still refused to answer me. She became extremely aggressive and threw napkins at me and she said verbally that she was the manager and didn’t give a [censored] about me
Desired outcome: I want someone to call me and I expect her attitude to be addressed
Tim Hortons Reviews 0
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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