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Tim Hortons
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1.2 5 Reviews 3015 Complaints
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Tim Hortons Complaints 3015

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K
8:22 pm EDT

Tim Hortons Manager Bobby Hill, Pontiac Michigan

My 16 year old niece Baylee is an employee at this location. Her manager felt it necessary to speak profanities directed to her through a group chat for the employees. That she would post whatever she wanted in the group chat, whenever she wanted her words were “ and I’m going to post, when I want to f****** post into a group chat I don’t give a F*** who’s at school, turn your f****** phone off” she was belittling and bullying her minor employee. While Baylee was attending class at her high school.I do have copies of this conversation. It was very rude and uncalled for. No manager should treat their employees, let alone a minor this way. This is a violation of Michigan law to talk to a minor this way. Something needs to be done, or we will go public with this. Please contact me on this matter.

Kassie [protected]

Desired outcome: The manager need to be retrained as a manager or terminated

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7:57 pm EDT
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I visited the TIm Hortons at Westgate Plaza in Cambridge Ontaio today Sept 7 At 6:37pm. The staff of 3 store front where very rude, made my coffee wrong and then told me I had to wait 5min for coffee to be made for the second coffee i bought. This is one in many visits to this location that mistakes on orders happend and the service is terrible. Today...

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3:16 pm EDT
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Good day, It’s my second day of being a door dash currier and this is what I encountered on this worst customer service at Tim Hortons. The situation happened September 4,2023 approximately 10:25am. I was waiting for my door dash order at the counter and watching the crew person preparing it but suddenly they left it unfinished so after 5 minutes nobody...

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9:21 am EDT
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At 3:00am September 1st I went to the drive Thur at timhortants in Edson Alberta by sobeys. I was served my a young girl who look like she was by herself as I told my first drink I wanted I started to ask for the next drink but was cut off before finishing what I was saying. she replied with "anything eles". I told her yes I wanted a French vinalla... again...

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2:13 pm EDT
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Tim Hortons Decaffeinated coffee

Today, August 31, 2023 I was travelling through Quebec and stopped at a Tim Horton and my husband bought me a decaffeinated coffee. I usually drink regular coffee in the morning then a decaf in the afternoon. When we were back on the highway I took a drink and it was lukewarm. This is not the first time that it has happened and it is getting very annoying. I know that decaf coffee is not as popular as regular coffee therefore the pot sits there longer. What happened to the rule of fresh coffee every twenty minutes. I guess the rule does not apply to decaf coffee.

Thank you

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4:31 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Tim Hortons Coffee

Hi i ordered an iced coffee and while I drank it something gross went into my mouth from the straw. I spit it out and then looked at the bottom of the cup and i could see stuff at the bottom. Also I bought the box of coffee and the cups that came with it were all dirty inside. I had to serve the coffee and it was a guest that noticed the dirty cups. I purchased the iced coffee on Friday from the Alliston store and the box of coffee was purchased the saturday

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1:17 pm EDT
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Formal Complaint Regarding Inappropriate Behavior at Tim Hortons Dear Tim Hortons Head Office, I hope this email finds you well. I am writing to express my deep disappointment and concern over an incident that occurred at one of your establishments, Tim Hortons at 989 harwood Avenue North on 27 August 2023 at 11:20am. I believe it is essential for you to...

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11:27 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Tim Hortons Service and care and attention

I have been going to this one location the last 2 weeks every morning and every morning has been the same thing. There is a line up of people and right in the open there is 2 younger boys. And one a little older than them female. She looks like the manager to be honest.. She none stop flirts on them and they all go back and forth at each other. Very unprofessional (this morning she was making comments about of the the guys head is so big) not caring about your customers at all could hear her over me trying to place my order and now this morning. I asked one of the boys where my wrap was because they were just all talking while there is 5 people in line and he looked at me and just said there’s more people ahead of me

I get to work with my wrap finally and he doesn’t add the egg to my BREAKFAST wrap.

Desired outcome: Tell the manager. Because I wasn’t the only one upset in the massive line up this morning. And I would like a voucher for 2 new wraps

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5:20 pm EDT
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Tim Hortons Food service

On Aug 22,2023 @ 3:07pm I went to the store on Parkdale Avenue in Brockville, Ontario to get a supper/lunch wrap. I ordered a loaded chicken wrap and not a BBQ chicken wrap. I have a limited time to eat lunch and return back to work. The coffee was very quickly made the wrap on the other hand took what seemed forever due to the worker was to busy joking and fooling around. When they realized I had not got it yet the boy went started making it then left to the back room on multiple occasions. Then returned to finished the wrap with chicken that was left out from a previous order. I left the building with my cold wrap at 3:30pm which left me 15 minutes to drive and eat. But the drive through was thriving while the whole staff was fooling around.

Desired outcome: More competent staff and to realized some of us that don’t use drive thru would like hot food as well. Please pay attention as I ordered a loaded chicken wrap.

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2:17 pm EDT
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Tim Horton’s on Water st in Port Dover. 10 minute wait in line behind three orders ahead of me. Only one person taking orders and serving coffee and/or baked goods. Three to four staff waiting on drive thru orders. Another ten minute wait for the breakfast sandwiches inside the store. Aug.22/23. At 11:30 am. General appearance of the store was not very...

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12:55 pm EDT
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Aug. 18/2023 I was inside the Ocre Park Redwater Ab. store having coffee around 9 a.m. with my friend and her 12yr. old. I am a 62 yr. old female. A female and her dog (mid-40s) walked in the door screaming profanities, mentioned my truck and how I did not park between the lines outside, I got out of my chair turned around , this woman continued screaming...

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6:33 am EDT
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Tim Hortons Head Office 874 Sinclair Rd., Ontario Oakville L6K2Y1, Canada Dear Tim Hortons Head Office, First of all, I would like to express my gratitude to your company for giving opportunities to many immigrants all over the world so that they can move here in Canada to have a better future. My name is Joy Taclobao, a resident of Gibsons, BC. Every...

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10:28 pm EDT
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Tim Hortons Rude staff

I went to the riverbend location with my family, ordered food and drinks. The staff member named Persia was so rude. Was talking amongst her co workers and was disrespecting customers as they left. She completely ignored my dad as he waited 20 min for his drink order without any notification at all. She then ignored him when he wanted to confront her about her behavior. It was such a bad experience! I hope this issue will be dealt with.

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9:44 am EDT
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Tim Hortons Online promotion issues - Spend $40 get $15

I sent a request online for someone to call me so that I can resolve an issue in regard to a promotion that Tim Horton is running. Has been a week and have yet to hear anything. Cannot reply to an e-mail received. No one to speak to...only online...sent 3 requests to have someone contact me. Very frustrating. I need to have someone call me ASAP to rectify this issue and my valid claim under the promotion Spend $40 get $15. I did everything they asked and still refused my claim. If no one reaches out, I will file a complaint for false advertising and discrimination.

Tony - [protected]

Desired outcome: Have someone call me at [protected]. Or give me my 5 $15 e-cards.

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10:18 pm EDT
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Pulled up to window, paid girl, she handed out large coffee with the lid only partially on, I reached out to grab it and went all over my arm. The Three girls working thought this was hilarious and could only laugh. There was no concern for injury and all she could say is "You Still Have to pay "and didn't offer anything to clean up with. Am I expecting too much from these people?

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1:25 am EDT
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I visited Tim Hortons at this location: 3660 Westwinds Dr NE #101, Calgary, AB T3J 5H3 Upon arrival in the location everything was going smooth until we got our drinks. I ordered a iced vanilla latte, cup of water, an upon other drinks. I always order the same drink. When I tasted the drink it seems like they made an iced latte without the vanilla. I went...

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3:44 pm EDT
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Good afternoon, I am writing this letter to inform your organization of a mistake that has caused me to have a medical issue. When I enjoy a coffee, I always enter the location rather than the drive to ensure an error is not made. I am on a medication that interacts with large amounts of caffeine. I always order a decaf, and I am always clear about why. I...

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2:24 pm EDT
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Tim Hortons Coffee cup default

I picked up a coffee in Azilda, Ont ; (outside Sudbury) before driving back to my home. I waited a bit as it was too hotto drink right away. When I picked it up from my cup holder in the car to have a sip, it spilled all over me, my cup holder was full of coffee and some fell on my seat. It is a good thing that I had a loose shirt and I immediately pulled it off my front skin and grabbed a towel on my front seat, which I carry because I get hot, and was able to spare myself burns. I had to pull off the highway, clean the car and change my shirt. I have never seen anything like this. I had quite a scare as I was driving and alone in the car.

Please verify your product as for sure someone can get a good burn if ever they get the same experience as me.

Desired outcome: I surely would accept a gift certificate of some kind. Of course I realize you don’t have to, but it would somehow give me back my confidence in Tim’s to forget this awful incident.

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2:31 pm EDT
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We a family of 6 stopped at the Tim Hortons in Perth Andover this morning for a quick to go lunch… well to my disappointment it was anything but quick close to 50$ and 45 minutes later I still didn’t have our wraps and sandwiches that I watched them give to someone else and they argued with me that it wasn’t the case, anyways the young lady at the cash...

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1:53 pm EDT
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Tim Hortons owner

I was in the drive through tim hortons at ford road and michigan ave. In dearborn mi. I witnessed the owner beating a man in a truck. He was with another man who also was wailing on this person. I know it was the owner because when i got to the drive through window, i reported a fight in the parking lot and the girl at the window replied," ya we know about it, its ok" i replied " what makes that ok" so unprofessional and frankly frightening that no one did anything about it. Is this behavior condoned by tim hortons?

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
    Confidence score
    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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