AliExpress
Reviews and Complaints

My tablet order (with [protected] order number) was returned to the Seller by Turkish Customs, but AliExpress don't give my 107 USD back!

I have gone to the Customs almost every week. But, the Customs never gave it to me since it is a "forbidden to import" product because of it's SIM function. I told the Customs that I am ready to pay Customs clearance fee, but they never accepted. Finally, today I went to the Customs again to try to get the parcel, they clearly told me that the tablet was sent back to the Seller.

However, Seller didn't want to pay my money back and surprisingly ALIEXPRESS agreed with the Seller and robbed my 107 USD...

I am shocked with AliExpress' attitude since their decision destroyed their trustworthiness..

I don't trust AliExpress anymore and don't recommed anyone to buy from AliExpress.

However, I want my 107 USD back from AliExpress now.

My order id: [protected], I bought eu plug and seller send me us plug. The device is 110v and here electricity is 220 volts. It is impossible to work it here. I will have to put it in the garbage. I bought it 25$ and they didn't return my money. I want full refund!
And this seller did this not only to me, look at the comments, he did this to everyone. He is a cheater and aliexpress is supporting the cheaters.

Encomendei e paguei o produto há quase 3 meses. Este já está na alfandega do meu país, Portugal há um mês porque para o desenfadegar tenho de ter fatura comercial a qual tem de ser cedida pelo vendedor. Pedi a várias vezes sem obter resposta. Conclusão ao não ter essa fatura não consigo ter o produto. Enviei o que consegui e tinha acesso para os ctts mas apesar de não ter a tal fatura as informações não correspondiam o que piorou a situação. Comprei dois polos e o vendedor pôs na descrição que eram três. Expliquei a situação, abri disputa e o site AliExpress não me deu razão, acabando por até me bloquear a conta por ter aberto demasiadas disputas ao que me parece. Resumidamente vou ficar sem um produto que paguei à 3 meses sem a conta e sem o dinheiro.

Hello,

Order ID: [protected]
Order time & date: 12:11 Nov. 11 2018
BOBO PTAK Mechaniczne Zegarki Mężczyźni Wodoodporna Automatyczne Zegarki Top Marka Luksusowe Zegarki Na Rękę orologi uomo automatico
Sold By
BOBO BIRD Official Store

I've bought a watch from BOBO BIRD company and it is unfortunately defective. It does not count time correctly (error around +5min every hour).
I started a dispute on my account, but for some reason dispute is finished in the system. I have no idea why... Because I try to get my money back, but seller refuses.

Could you help me with that?

I also have problem with the seller. I have sent to the seller (via mail, because they asked me for that) video that proves that the mechanism is defective. It is visible with a bare eye that the watch on the right goes to fast (compare starting hour and finishing), but the seller responded "we cannot see issue from the video".
Could you please help me with the seller? I always had very positive experiences with aliexpress, but not I am just mad that they treat me like that...
I just want to return the watch and get my money back.

Video attached.

Regards Kuba

Order [protected]

As evidence is shown by pictures the box arrived damaged and half of the cards are missing. So this game is broken and not possible fo play

For this I request my money back as I cannot do anythinv with this

The initial results was that it was invalid as it was not broken. I was shocked as I had the pictures to prove it !
Another was refund and send item back. For this the seller should be paying the sending fees as he send me a broken and incomplete game! (Pictures attached)
This was supposed to be a present!

You can see from the revieuws he has done the same thing already several times and is not to be trusted so

1. Please react upon this to get all my money back
2. Block this person from aliexpress as he is giving it a bad name

Dear friend
I would like to do an official complaint about a seller Hknice store where I bought a Huawei mate 8 touch screen. After confirming receipt of the screen I brought it to the technician to change it on my mobile. But the touch screen is faulty and is not working. The seller has refused to help out.
I want a full refund of the product as the seller has shipped me a faulty screen and I paid a lot of money for that item and an additional $20 to the technician to change the screen on my mobile and paid for nothing as screen is faulty.

I ordered items from your company last nov.17, 2018 and was successfully paid thru my rcbc mastercard, aa far as i can remember, i ordered 6 items with 4 lipsticks and 2 watches .At first i was kept updated regarding shipping until it reached our countrys destination.Order no.[protected], tracking no.RF 588989245SG, And then suddenly last dec 7 there is a message to me that my order was cancelled due to non payment but the order no.is different from my old order no.which is [protected], is this a scam?you are collecting money from us and make us expect that there is really an item and after which you are going to create another issues?return my money if you cant deliver our item

I ordered a phone cover and it has been more than 40 days since i ordered. On the app it says delivered but i havent received it. I am travelling to another country in a few days and I wanted to take it with me. It has been soo long since I ordered, way more than the written delivery time. Please solve my problem as soon as possible. I will be very grateful

I ordered to WIYO Mannequin Co. thru Aliexpress last dec1, then i sent a follow up last dec18 and that the only time they told me that it was out of stock totally... so i don't have choice but to cancel. now i am following up for my refund but no respond from their side.

i even checked in aliexpress portal for my pending refund and i found nothing.

Attached is our conversation from the seller.

I am writing this letter to complain about AliExpress poor service towards their customers. I bought a lot of things at AliExpress and I have been having a problem of not receiving some of my items due to tracking information problems that they provided to me, during those challenges the consultant advise me to dispute on time to avoid long process of claiming my refund which I did. Now my account is blocked for what reason I don't know. Secondly I have purchased shoes sometime in 2017 and shoes never reached my post office and when I report to customer care they went and process transaction to my none existing account in my account because the credit card expired the money never went through since the account is closed and now they are refusing with my refund claim that the money didn't went through and they send me so fake proof of payment with no transaction accounts to show where my money comes from. I very disappointed with AliExpress the way they treated us as customers and went as far as crooking us customers. I hope this letter will help since I have been complaining about AliExpress.

Hi,
I ordedred this product:
Roswheel 2.5l mtb bicycle bike bag mochila ciclismo 2 colors outdoor sports cycling backpack hydration pack water bag.
When it arrived I sent the sellerdispute that he made a mistake and did not sent the hydration sack.
I got an answer that I id not ordered it, as a response I sent the seller my answer that it a part from the deal and if you go to the product photos it is there and no where is mentioned that the bag does not include the sack.
Neverthe less this bag can not be used without the water sack.
All I asked is to send it.
The seller chose to ignore my ask.
I don't know wht to do now.
If you can try to see my discussion with the seller in 'my orders"
This is the 3rd time I am writing to you.
Thank you
Yarden

I bought this product
https://www.aliexpress.com/item/Digital-Multimeter-Professional-Auto-Range-AC-DC-Pocket-OHM-Multimeter-Multimetro-Multimetre-Multitester-Voltmeter-Tester-Tool/32821764881.html?spm=a2g0s.12269583.0.0.420f64355fe0AT

And it arrived with broken liquid crystal screen. The two left numbers don'w show all segments.

See attached video, and photos in the Aliexpress Dispute.

Hello,
I purchased the following items on November 3rd 2018 and one of the sellers has overcharged my creditcard.

Details:
Andrea Doherty
andrea.[protected]@gmail.com
511
Platinum member
29 Power St
Islington NSW Australia 2296
+[protected]

Total amount charged should have been: $99.91AUD
My credit card was charged: $236.41 from 'AliexpressMelbourne'

why is there such a difference ? I would like a refund of: $136.50 to my creditcard

Regards
Andrea Doherty

I made a purchase from aliexpress on 12/06/18. The item in question was a usb rechargeable led desk lamp. I haven't received the item so far and hadn't received a email confirmation regarding my order nor a shipping confirmation email! My orders page under my account doesn't show my purchase for some reason, however, my bank shows the charge to my checking account! The charge says aliexpress london for $19.78. Note: aliexpress also made it difficult to find a phone number to reach them. I couldn't even find an email address to reach them, only robotic chat! At least my bank agreed to dispute the charge! Never again aliexpress!

I'm from namibia... Almost 5 months ago I ordered some products through aliexpress... Only one was recieved... I cancelled an order but was not refunded! I think that I was scammed... Some orders also went missing... Please resolve my issue... It was my first time ordering from aliexpress... Right now, I think it will probably be the last time if issue is not resolved

I am from Pakistan. I ordered a smart remote through Aliexpress. After receiving it I got to know that the remote was not working on my TCL P60 series TV. I opened a dispute straightaway and the Seller (Zhang) agreed to refund the amount after I return the remote. When I checked the shipping charges to China so they were very costly and were costing me more than tha price of the remote itself.
I told this to the seller and he told me about an alternative way of getting a refund of 40% of the price of the product from him and keeping the remote with myself. I agreed to this. Now he is asking me to change the dispute reason and price and I dont know what to do. Kindly help me.
Here are the product details.
Order Date: 2018-11-11 18:50
Order ID: [protected]
Quantity: 1
Price: $16.39

I had ordered Nike Shoes( order did: [protected]) on 15th July 2018 with AliExpress shipping LP00106703850827 but I haven't received yet. It was supposed to be delivered 30-35 days . The local customs office is holding the shoes suspecting the shoes are fake. I submitted all required documents as per request of customs to have customs clearance but the goods is under customs. The customs office sent me recently email that the shoes are either returned back to seller or destroy due to suspicious of infringing intellectual property rights in the case of counterfeiting and is therefore prohibited.It is according to the European Union No. 608/2013, which prohibits that goods found to be counterfeit are released for free circulation or retuned to origin, with destruction being foreseen for that purpose.
I sent this email which I received from customs office to AliExpress many times but no reply. I even sent to the seller but no reply. I chatted many times to the customer service of AliExpress and they tell they solve my problem and return my money back but not solved.
I am really tired of contacting to AliExpress and costumer seller sending messages to solve my problems but they didn't listen. I have been waiting for around six months for getting only one pairs of shoes. It's really shameful. I told them I don't need their shoes because customs already suspended . So just return back my money but AliExpress and Seller my shoes are showing dam care. So through this complaint I would like to request the concerned body to solve my problems with compensation because I have spent much money calling to the Customs office very often.
Thank you.

I usually order beard spray to sell... And they come one one so i got to the post office to take them to sell.. I studied the process and it was cool.. So i ordered for 9 bottles on 7th October... And till date it hasn't arrived...
But i ordered 3 bottles on 10th October but that one came last 2weeks...
I verified and i was told my goods is lost in transit ... Cant be tracked

Hello,
My name is Monica Fulciniti, I have an account on Aliexpress and I regularly by on you shop.
I never had problems.
But on my last shopping, day 26/11/2018, I ordered some stone to sew on clothes. I had several problems to order the goods I need, in the end I did't recive a confirmation of my order but the day 28/11/2018 the payment has been charged on the bank account name: Monica Volonté for the ammount of € 156, 20.
See attatched file.
Also I didn't recive the stones.
I Want to know what happened and if is possible to have back my money.
Wait for answer asap.
Monica Fulciniti

DEAR Aliexpress customer service,

Am vijitha Karthik, my email id : [protected]@gmail.com. I was ordered a product in your aliexpress app.

On 06-Oct-2018 ordered the following from you:

Product Name : JinKaiRui 12 Massage Balls U shape electric shiatsu kneading back neck sholuder body 4D infrared heating
massager car home relax. addon 110v + china + with car adapter + EU plug

I paid a amount SGD $74.41 by credit card.

The reference number for my order id was [protected]

i was expecting to take delivery of the item on 11-Nov-2018, but on till now ( 06 Dec 18 ) i havn't received the product ... still i can't understand where we or you missed the process. This thing making us worry.

My Worries in Details :

Failure to deliver within a reasonable time .

Time is essential. please deliver the item without undue delay.

should you fail to do so, i will be requesting a full refund of all amount what we paid.

hereby i attached my ordered details for your concern.

The ordered product following details:

Order Date : 6.10.2018

Order Time: 13.33

Order ID : [protected]

Seller Name :HEALTH LIFE

Product name : JinKaiRui 12 Massage Balls U shape electric shiatsu kneading back neck sholuder body 4D infrared heating
massager car home relax

Product Updates: 110v + china + with car adapter + EU plug

Shipping Address: Lalitha Krishnan
37/131, kathapillai street, nearlakshmi Mahal,
Melur - 625106, Madurai district,
Tamilnadu state,
India. HP:+91 [protected]

Tracking Details:

Tracking number: LX433884487NL

Total amount: subtotal (SGD $68.51) + shipping (SGD $5.90 )= SGD $74.41

Credit Card holder name : Karthik Srinivasan

Credit card bank l: DBS Bank, Singapore.

Thank you.

Best Regards

Vijitha Karthik
+65 [protected]
+65 [protected]