AliExpress
Reviews and Complaints

I ordered for a watch on the 8th of October which was delivered on the 27th of October but when I opened the package I saw a Rubik's cube gyro instead. Would like to know how to return this cube product and get the watch I ordered for. I need to know how to get my watch that I brought and return this cube whatever, it is really heartbroken. Not what I expected. If it is a mistake okay, how do we resolve it because I needed that watch for an occasion, surprise by what I saw.

I bought a mobile phone on AliExpress . After month item is defective. Seller not acting on return and what he promised. After 15 days cannot open dispute and that is very unfair. Buyer is not protected. Seller said he would send replacement screen. He keeps saying waiting for factory. Seller selling second hand staff not new. Please look into it. I search other coustomers complaining.

Good day, I placed these orders on 11/09/2018 and supposed to recieve on 24/10/2018.
But they are saying that contact the support team, i dont understand what is the issue.
Kindly solve this problm and send me what i have order
Otherwise refund my money and also contact with me regarding this issue beacuse i have waited more then a month.

Best regards

Ali Raza Raja
[protected]

I made an order for ND filters for my GoPro. I had done a lot of searching, on the net, and found this shop on AliExpress where the prices were very good. I placed my order and the site accepted my order. Money was taken from my credit card. Then a day later I received the first lie (excuse).

"Dear friend
Thanks for reaching out to us and your attention
We have informed by logistics company that your parcel was Customs clearance failure
We feel very sorry to tell you that the item is with Crucial
Defectives of the elements and function the supplier informed
and we need to return all of these items back to theirs factory
for a Security Inspection until the issue solved
The supplier informed it will take 3-4 months for the new items back to us
Meanwhile you can apply to cancel the order by now and come back to us later
we can provide some discounts if we found the Replaced shipment further
When apply a cancellation remarks choose the reason for cancelling as such
as ""i do not want this order ""or ""other reasons""
which will not make any effects for you but that is crucial for us and any inconvenience hope you understand
Many inconveniences hope you understand
If any problems here please kindly let us know
Thanks for your support and kind gentleness
Have a good day and wish your everything goes on well
Best Regards"

The next thing they raised the price of the item "SUBSTANTIALLY" and continued to advertise as normal. How could the item be available if ALL the stock had been returned to supplier?
Then started a back and forth conversation with more lies and deceit.

"ain no. I do not want anything else. I want the order I asked for, at the advertised price.
I will tell you what happens now. I have had enough of your lies and deception. This afternoon, when I get home, I will be writing to Ali Express, and the parent company Alibaba, to inform them of your sales procedures.
I have all the transcripts from our conversations and screenshots of the price you advertised initially.
Let`s see what they think of your trading practices.

Me
[protected]:10

li wang
18/10/24 23:40
Dear friend
Thanks for reaching out to us and your attention

We have informed by logistics company that your parcel has been returned from Customs
We feel very sorry to tell you that the item is with Crucial
Defectives of the elements and function the supplier informed
and we need to return all of these items back to theirs factory
for a Security Inspection until the issue solved

Meanwhile in order to protection your right and benefit we beg you pardon
if you are willing to accept we refund to you by paypal at present
which the transfer will reflect in your account in 48 hours
Or if you would like to choose anything another in the same value as replacement

Many inconveniences hope you understand
If any problems here please kindly let us know
Thanks for your support and kind gentleness
Have a good day and wish your everything goes on well
Best Regards

I noticed the change on my order page.
Am I to believe that you have shipped my order?
How true is this? It shows "Awaiting Pick Up" on the 16th and yet you
were still insisting that I cancel the order up to the 18th.
Me
[protected]:00

li wang
18/10/22 18:51
Dear friend
Thanks for reaching out to us and your attention
We are sorry for the late reply

we can refund you by paypal
If any problems please feel free to let us know
Thanks for your support and kind gentleness

Best Regards

I am sorry. I do not want something else.
I would like the items I ordered at the price they were advertised.
Me
[protected]:10
li wang
18/10/21 20:01
Dear friend
Thanks for reaching out to us and your attention
We are sorry for the late reply
could you please choose other item we will reduce the price for you

If any problems please feel free to let us know
Thanks for your support and kind gentleness

Best Regards

I am going to keep using the same reason for cancellation.
If you want me to change, and give you 5 stars then send my order at the price it was advertised.
You lied when you said that all stock was returned to supplier (and would not be available for 2-3 months) because the very next day you had them back on sale at the higher price.
Let`s see what the newspapers think, European and Chinese.
Me
[protected]:20
li wang
18/10/19 19:16
Dear friend
Thanks for reaching out to us and your attention
We are sorry for the late reply

You can cancel the order and choose the reason for cancelling as such
as ""i do not want this order ""or ""other reasons""
then the money will be return to the card you paid for
If any problems please feel free to let us know
Thanks for your support and kind gentleness

Best Regards

If you do not like my reason for cancellation (which is the truth) then
send me my order at the price that it was advertised.
I am not going to give a reason for cancellation that you like (and also
a lie) just so you look good with the management of Alibaba and Ali Express,
Me
[protected]:26

I am not happy that yu can get away with this.
My PayPal address ( for refund ) is :-
[protected]@costa-mogan.com
Me
[protected]:10

i wang
18/10/17 19:46
Dear Chris Edmondson,
Thanks for your email.
Apologize to you for this inconvenience.
We could refund to you by PayPal account, so please give us yours
If you don't have one, please create a new one or borrow from others
You know that is faster and more convenient than the AliExpress.

Hope you can understand that
Yours

About this order
Order number: [protected](Current order)
By the way I kept "screenshots" of the webpage with the price
and a copy of the original order stating that it was $18.49 for the
"5 Piece Suit" of the ND filters. So if I do not receive my order, for
the "advertised" price, I will be opening a DISPUTE with Ali Express
AND the parent company ALIBABA.
You had the price at $18.49 for several days and, because I search
for the best prices, you want to penalise me for my diligence in
searching for the "best price".
I expect my order to be shipped soon or I will let everyone know
that you are not an honourable company (you change your prices
and make excuses to cover up your mistakes.
Please see the attached Picture to show that I have my evidence.

Me
[protected]:27
What if I am willing to wait for the new stock to arrive?
Is that also acceptable?
Or is this just a ploy because you have now noticed that you under priced
this item and you do not want to honour the order?
Me
18/10/17 02:26
li wang
18/10/17 02:11
PLEASE NOTED:IF WE HAVE ALREADY PROVIDED THE PROPOSAL FOR YOU PLEASE IGNORE IT

Dear friend
Thanks for reaching out to us and your attention

We have informed by logistics company that your parcel was Customs clearance failure
We feel very sorry to tell you that the item is with Crucial
Defectives of the elements and function the supplier informed
and we need to return all of these items back to theirs factory
for a Security Inspection until the issue solved
The supplier informed it will take 3-4 months for the new items back to us

Meanwhile you can apply to cancel the order by now and come back to us later
we can provide some discounts if we found the Replaced shipment further
When apply a cancellation remarks choose the reason for cancelling as such
as ""i do not want this order ""or ""other reasons""
which will not make any effects for you but that is crucial for us and any inconvenience hope you understand

Many inconveniences hope you understand
If any problems here please kindly let us know
Thanks for your support and kind gentleness
Have a good day and wish your everything goes on well
Best Regards

About this order
Order number: [protected](Current order)
What if I am willing to wait for the new stock to arrive?
Is that also acceptable?
Or is this just a ploy because you have now noticed that you under priced
this item and you do not want to honour the order?
Me
18/10/17 02:26
li wang
18/10/17 02:11
PLEASE NOTED:IF WE HAVE ALREADY PROVIDED THE PROPOSAL FOR YOU PLEASE IGNORE IT

Dear friend
Thanks for reaching out to us and your attention

We have informed by logistics company that your parcel was Customs clearance failure
We feel very sorry to tell you that the item is with Crucial
Defectives of the elements and function the supplier informed
and we need to return all of these items back to theirs factory
for a Security Inspection until the issue solved
The supplier informed it will take 3-4 months for the new items back to us

Meanwhile you can apply to cancel the order by now and come back to us later
we can provide some discounts if we found the Replaced shipment further
When apply a cancellation remarks choose the reason for cancelling as such
as ""i do not want this order ""or ""other reasons""
which will not make any effects for you but that is crucial for us and any inconvenience hope you understand

Many inconveniences hope you understand
If any problems here please kindly let us know
Thanks for your support and kind gentleness
Have a good day and wish your everything goes on well
Best Regards"

What are the Trading Standards in China? In Europe if a company advertises a product at a price they must stand by that price. Not make lame excuses and put up the price.
One other thing. I noticed "yesterday" the order said "SHIPPED waiting for pick up" but in the details it showed "Shipped" on the 16th. This is just a list of deceit.
I have been a customer of many of the businesses, on AliExpress, for a long time. I may not be "big business" but I will not let this slide. If I cannot get satisfaction I will take it to the media.

The automated system for Dispute Resolution, does not include all needed options for client appealing wrongs AliExpress itself is doing, in identifying and understanding the complaint. The extended automated choices also do not include such cases where they are themselves wrong, and the online chat is as well not set to look into the records of the dispute - but the real problem is we as clients have no email way to respond or reach the company.
The company also asks for feedback, but there is no such email or any way for this feedback, so I am employing this, as the only way I can find to let AliExpress and consumers - there is a problem if there will be a problem of dispute with your order - which makes me think I shall have to use this company less in the future unless it lets me know they are reachable and not behind A WWW WALL.

Good day

I placed this order online with aliexpress through that store on the 25th July 2018. My delivery was supposed to arrive by the 23rd of September 2018. I did not receive the item by the 8th of October and when i tried to pen a dispute, the supplier said that delivery to south Africa takes a long time. Now i see the time has passed and aliexpress will not allow me to open a dispute. The tracking information only changed on the 10th of October and it is still not with me and it has been 3 months!

2018.10.21 04:16 (GMT-7): In transit
2018.10.10 09:39 (GMT-7): Incomming International
2018.07.29 15:47 (GMT-7): Shipped by air
2018.07.28 10:16 (GMT-7): Export customs clearance complete
2018.07.28 10:15 (GMT-7): arrive export exchange
2018.07.27 10:37 (GMT-7): Export customs clearance complete
2018.07.27 09:24 (GMT-7): arrive export exchange

Greetings,

I had difficulty to login my own account as the same error pop up after login as system detect abnormal activity please use computer since yesterday. I just registered this account yesterday only and doesn't have any computer to use to login. Error receive also stated due to I had login from different location and device. The problem is I just login using one device only that is my own handphone.

My e-mail = [protected]@gmail.com

Kindly assist to revert as soon as possible. Thank you.

A month ago i submit a question to Smart home Online store which is one of the supplier regarding to watch i bought and receive few month ago.
more than a month ago the watch stopped working therefore i make a contact with the supplier.
at the beginning the supplier was cooperative and ask me question including request to share video and images.
I did all of they ask for by mail and thru the message system but now in the last month they disappear.

I try to check directly with the manufacturer, but his website guide to use the supplier

if it was a cheep watch, then issue can be forgiven, but this is a 200$ watch which work maybe 3 month

Product come about 3 weeks after the purchase and worked for 17 days in total. After that only 1 led flashes constandly and does not power anymore any device nor itself. Aliexpress buyer protection is no longer valid and when I contacted the customer support they told me that since the led flashes in the videos I provided, all is good. They just overlooked the fact that in the videos it does not charge my notebook nor that the led is stuck and flashes all the time. Bad, really bad customer support. I have made more than 135+ transactions within aliexpress and it was the first time I have contacted customer support, I am really disappointed with their attitude towards me. I will probably stop using Aliexpress and move to eBay again, thus they have better aftersales policy and I feel safer shopping from there.

order ID: [protected]
Service No. is:#CaseNo:[protected]#

PS: I will provide bellow all the conversation I had via chat on aliexpress and the links with the videos I provided.
Conversation:
https://drive.google.com/file/d/1eu_emVEnTUS2NUQ_MR-jQMJD9_oXBCeP/view?usp=sharing
Videos:
https://drive.google.com/open?id=15iW-e7sh2Lxa-E71ONF15mqkg6H3c5cZ
https://drive.google.com/open?id=15q0FBxv44iYnPQnmh84XM6bgX_ldpOxT
https://drive.google.com/open?id=1X5R3LqdrlgDtKhnqwmXAS81f9fnTZCTl

The image do not match the item. It's extremely small and the measures are wrong.
The seller (SAVAGE Official Store) doesn't collaborate.
When I asked help the Aliexpress support did not provided any.
Very disappointing, I should be able to provide feedback regardless the time and Aliexpress should be more present in these situations. I will not be the only one that will be deceived.

https://www.aliexpress.com/item/Modern-Led-Ceiling-Lights-with-Remote-Control-Ceiling-Lamp-for-Living-Room-Flush-Mount-Indoor-Lighting/32870407301.html?spm=a2g0s.9042311.0.0.67734c4dZYmdwq

Dear Madam, Sir,

Above item did not work upon arrival.
After complaining by supplier, he sent us replacement Electronic Controller which I put in operation and now I have light from this device.
But I am still not able to operate remote controller to change light colour as specified in product description.
I have long communication with the supplier as you can follow up in my ALIEXPRESS MESSAGE CENTER but since 29.09 he stopped supporting his product. To that point he wrote me a private mail which i will be able to forward to you if you give me your mail.
14.10 and today 22.10 repeatadly i tried to contact your customer service but without results.
I really wonder if you have an effective follow up on your customer service activity.
Anyhow, here i stay as Unsatisfied customer not only from the supplied goods, but also from the quality of ALIEXPRESS customer support.
I wish to express my Dis satisfaction on LINGSTONE supply quality but your Site structure do not allow me this after so much time the goods were received.

Just to remind you. Product description during ordering grants 3 years warranty on this Item. It seems to me that this do not work.

Kind regards,

Eli Winkler

I think fraudulent sellers has infiltrate d AliExpress. After I settle this dispute I will delete all AliExpress AP from my phone and shop locally. I ordered for a suit and when did seller didn't ship it I decided to cancel. But the seller refused. $101.51 the payment was already taken from my card. The seller has given two fake tracking numbers for the same item. The first tracking number did not exist. When I messaged the seller, they changed it again to another tracking number showing information of an item heading to South Africa, but I'm in Canada. I will NEVER use Ali Express again

Hi.
My name is Coby Shmulevich.
I buy a lot with you.
And until now without problems.
Details about the problem with the product shipped.
order no:[protected]
China Post Registered Air Mail RP027460748CN

Product Amount Shipping Cost Total Amount
US $ 21.02
US $ 1.11
US $ 22.13

Delivery that did not reach its destination.
A message from your local mail also did not arrive.
Also I did not get a message from you.
And the event closed.
I really do not understand what to do and where the package is.
Thanks
Coby

I have asked for dispute for order No.[protected]. Because its unable to connect to internet and no straps in the watch. But Seller ask to return the item and then he agreed to pay my refund. But I told him to if he pay me the return shipping fee, I can return it. Because It's not practical to return item from Sri Lanka since shipping fee is very high. (Order prize - $ 18.93 & return shipping fee will be more than $ 20) But I trust Aliexpress and hoped they gave me a better solution. But Unfortunately Aliexpress to o gave a unfair solution for my Dispute request which is retun item and refund. What a customer service this is? This is not my fault. Its seller's fault. Then Why I should pay shipping fee? I am very dissapointed. I am a platinum member of Aliexpress and Now I am going to leave this site for ever.

Order ID : [protected]
Date: 00:36 Aug. 12 2018
Price € 16, 50

Baseus Batterij Case Voor iPhone 7 6 6 s Plus Charger Case 2500 mAh 3650 mAh Batterij Opladen Case iphone Power Bank Case

The battery case I have received did not charge. So it was useless. I have emailed a video, showing that the item did not work. After I payed $2 for a replacement (the former Battery Case was out of stock so I needed to buy a more expensive one) it was replaced. Of course it took some time but that was okay. When I received the new item it worked for one day, and then when I wanted to recharge the battery it did not work. Baseus Store is not responding to my messages.

Underneath is the correspondance between the Store and me.
—

Hi! I received the battery case. It is wonderful but it doesn't seem to be working like it should. The problem: When I hold the power button it charges my phone but a minute later it has turned off. Not charging my phone anymore. It's like it is a bad connection or something. What can I do? Regards, Rob
Me
18/09/06 22:51
Hi again. The product is faulty. Plugging in any lightning cable doesn't charge the device or my phone. Yesterday it did work. The connection was very loose though. How do we fix this? Do you need any proof? Like a video or something?
Me
18/09/06 22:51
Regards
Me
18/09/06 22:51
Rob
Me
18/09/07 07:29
Hello?
Me
LALA GUO
18/09/08 09:05
hi dear, so sorry to hear that, pls clean the connector port, then connect it with your phone, and click the port, make it close to phone hole,
do it many times.
and connect the together about 3 hours,
if it still can't support charging, pls make a record with a video about this problem, and send to this e-mail:[protected]@qq, com
we will solve it for you, nice day
18/09/11 20:58
Hi, I have sent the video to you.
Me
18/09/13 10:26
Did you receive my e-mail?
Me

About this order
Order number: [protected]
Reply
LALA GUO
18/09/13 11:05
hi dear, pls offer us your e-mail address here, so that we can find out your video, thank you for help,
18/09/13 11:06
Hi. The mail adres is [protected]@me.com
Me
18/09/13 23:03
Hi, have you seen the video? I have tried everything. The battery case was connected to a lightning cable a full night but no charging occurred.
Me
LALA GUO
18/09/15 11:47
hi dear, we have check the video, we find that this battery case can't be turn on.
here pls use another cable to charge this case about 8 hours, then press the button about 3 seconds to restart it
if still have problem, pls contact us here
18/09/15 14:26
Hi. I have already tried that. I have tried 3 different cables over 3 nights.
Me
LALA GUO
18/09/17 12:37
so sorry for that, how about we resend new one to you?
18/09/17 13:45
That would be very nice. Thank you
Me
LALA GUO
18/09/19 05:11
hi dear, thank you for understanding, here we will arrange new one for you, and send to you. we will tell you the information later. nice day
18/09/19 12:46
Thank you very much
Me
LALA GUO
18/09/20 12:46
have a nice day, any problem, pls contact us here

About this order
Order number: [protected]
Reply
18/09/20 12:52
Okay. Please let me know when the battery case has been sent
Me
18/09/20 12:53
Nice day to you to
Me
LALA GUO
18/09/22 05:28
hi dear, we have check it, we find that this battery has stop producing, how about we offer 20$ discount in next order for you, is it ok?
LALA GUO
18/09/22 10:49
dear customer,
sincerely apologize for this trouble,
about this item black color had stopped to produce,
do you mind to change the color to white color?
if not, you can advise us other items in the same price later.
Yours Sincerely,
18/09/22 12:13
< img >

Me
18/09/22 12:15
This one is black. I'd like this one please. I can pay the remaining amount. I hope this will be okay.
Me
LALA GUO
18/09/23 13:48
this one, right?

https://www.aliexpress.com/store/product/Baseus-Charger-Case-For-iPhone-7-8-Powerbank-Battery-Case-For-iPhone-8-Charging-Case-Mobile/2343184_32831436543.html?spm=2114.12010612.8148356.5.d739764apMA5tm
LALA GUO
18/09/23 13:49
if that is right for you, you can pay us 2 dollars by this link and inform us to arrange the reshipment soon.
https://www.aliexpress.com/store/product/Baseus-Additional-pay-on-your-order-Use-for-change-shipping-way-add-product-change-product/2343184_32793141517.html?spm=2114.12010612.8148356.21.41a9132cogNIgR
18/09/23 13:52
Yes! I payed the 2 dollars. Thank you.
Me
LALA GUO
18/09/26 12:23
thank you, we have arrange this battery for you, pls wait for it, nice day
https://www.aliexpress.com/store/product/Baseus-Charger-Case-For-iPhone-7-8-Powerbank-Battery-Case-For-iPhone-8-Charging-Case-Mobile/2343184_32831436543.html?spm=2114.12010612.8148356.5.d739764apMA5tm

About this order
Order number: [protected]
Reply
18/09/26 20:08
Thank you
Me
Baseus Official Store
18/09/29 14:50
you are welcome,
If you have any further questions, please feel free to contact us, we're very glad to help you.
Best regard.
Baseus Official Store
18/10/08 05:12
that new parcel number is :LB451585537BE,
hope you can get it soon.
18/10/10 22:56
Hi. I received the new item but it has the exact same problem. It did charge at first and it also charged my phone but now the battery doesn't charge anymore. I can fiddle the lightning cable around but no charging. Do many people have these issues?
Me
18/10/10 23:11
The battery is making an electric noise when I try to charge it. I am quite annoyed that this has taken 2 months and I still have no working solution for my iPhone battery issues.
Me
18/10/13 11:24
Hello?
Me
18/10/16 13:39
Well?
Me
18/10/17 18:26
Could you please respond?
Me
18/10/18 12:47
Hello
Me
18/10/19 16:15
Hi, This product was replaced by another mallfunctioning battery case. I'd like a full refund. I can show you that the battery case is faulty.

regards,
Rob

This is my order no.[protected] which seller did not despatch and never responded despite of multiple messages i've sent regarding delivery of my order. I've tried to contact aliexpress through contact customer service option but of no use because that option doesn't work, I always has some technical issue in opening the page. I think that thos seller is a fraud. Please help me in this matter.

Hello,
First i'd like to thank you for your time!

I made an order (id [protected]) for a bottle (star glass water bottle water drinking bottle fashion multi color popular water bottles readily bottle with lid free bpa https://s.click.aliexpress.com/e/bRTon6pw)
On 2018-03-15 and got the item relatively fast, but the cap was broken and after I sent a message and photos to the seller bout it, they were supposed to send a new cap as I want (ed) to be able to use the bottle.
After waiting for 4-5 months I sent a reminder and... It is 7 months now and I still can't use the item I paid for. The seller didn't even reply to my message sent today, which made me write to you.
I realise the buyer protection is long over, but i'd like to know if there's anything we can do so no other buyer gets broken stuff from this particular seller.

Thanks again for the time!
Best regards,
Terry

I received an email:Order No. [protected] Cancelled

Dear Jenny Corrow,
Your Order No. [protected] has been cancelled because payment was not made before 17 Oct 2018 08:13. If you would still like to buy this item, please reorder it at AliExpress.com.
I wrote to seller and sent verification of my payment. And I requested a refund, specifically saying I did not want it resent. It was a Halloween costume and it would not arrive in time. Seller resent anyway. I spoke with someone from customer service, who said I would have to wait till reorder was received to open dispute. Again I said I asked NOT to resend, to just refund me.

So i placed an order on the 14-10-18 for rings from 4 different buyers on the AliExpress platform from my Account. Leonell Echa ([protected]@gmail.com), and a deduction for all 4 items amounted to $24.23. I paid using my Naira Master card for GTBank, the deductions in dollar equivalent was made, but on the platform it read"payment unsuccessful" and when i checked the orders, it had "pending payment" with a "pay now" underneath. i contacted my bank and they said they were waiting for the merchant (AliExpress) to come claim the payment.

I contacted AliExpress via their online live chat and was asked to contact my bank. On 15-10-18 i decided to click on "pay now" on the items again, and 3 out of the 4 items read "payment successful." The 4th (which was more expensive than the other 3, and which i wouldn't have enough credit to left to purchase it after the initial deductions, couldn't go through.

1st item order number: [protected]- $2.55
2nd item order number:[protected] -$0.60
3rd item order number: [protected]- $0.50

4th item order number: [protected]- $19.74

Initially i tried paying for the 4 items together after adding them to cart. So the deduction was made based on the charge for the 4 items. I believe the repayment i did on the 15th made extra deductions from the available credit in my account.

Can this issue be rectified please? The ring is for my wedding in November.

Hi,
I've ordered a dress yesterday. There was NO shipping fee. However, seller contacted me and asked for extra payment for shipping! Here's the email I received:
You have a new message from AliExpress supplier mad gemm.
mad gemm: "My dear friend, sorry to tell you, the price is too low and my boss said the package can't be shipped if the order is loss money, could you add us 2$ shipping fee, so the order can't loss and no earn.looking forward to your reply soon.

https://www.aliexpress.com/store/product/2-Extra-Fee/3188075_32916844207.html?spm=2114.12010612.8148356.10.978a537axmRS9y
If you don't want to add shiping fee, you can cancel order, pls choose cancel reason ""other ""or ""don't want to buy it "".return money will be faster, thank you for your understanding.

I'm confused and angry because it sounds cheating to me! They don't feel any responsibility to their costumers and who knows maybe this is not the first time someone wants to force costumer and earn money in this way!
Can you solve this problem?
Thanks,
Nahal