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Dollar General
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Dollar General Complaints 3846

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J
9:13 pm EDT
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Dollar General Wrong fired and helpa act law volatiled manager discussing my suspended with another employee

I was wrongfully fired and been at Dg for little over two years never had been wrote up or in trouble, and was told that I was suspend for 7 days without pay them it was 12 days total without pay and then fired then my manager at store # 12951 tells one of the other employee's to Tex me and say seeing your are suspended for 7 days Mrs Jan wanted her to text me and see about getting my store keys to use while I was suspended this was a clear violation of my helpa act law and then I was told by our DM Polly I would be eligible to rehire and then I got the full time lead sales associate job in Hartford al and my application says not eligible to rehire I had been on the call back from ERC for almost 10 days now and I know I have 50 different times but not one single call back and this job is the way I and son survived and now power is about to be turn off as well as out water and we are just eating bread right now cause we have nothing left no please we need help if anyone at dollar general that cares I beg you please help! [protected] oh and I had all these texts messages and phone calls for proof of what they did to me

Jennifer Hutchison

Desired outcome: Want my job at the Hartford or SLOCOMB al store so I can work and survive and to have some type of pay for not being at work

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6:58 pm EDT
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Hi, I was working on Airline Highway and talked to the store manager about going back to work after Erica the store manager had called me in on my off day. She put me on cashiering then wanted me to work the floor rotainers while she was on the phone in the office and when I told her I needed help, she flashed on me, so I told her I came in to help her. She...

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C
6:16 pm EDT
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Dollar General online order

I ordered 22 canned goods and only received 12 of them. I was charged for all 22 items. $55.47 on my Visa card.

Order # = B2163697

Package # = [protected]

Missing items:

6 cans of Progresso Soups at $2.50 each.

4 cans of Campbell's Condensed Soup at $1.50 each.

Please send missing items.

Thanks for you help with this.

Great stores.

Ron Fearnow

624 N. State Road 15

Wabash, IN 46992

Cell: [protected]

Desired outcome: Please send missing items.

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L
11:25 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General Filthy stores

I have been a faithful dollar general shopper i babe spend at Least 200 to 300 dollars a week for the past 2 years but lately I can’t find a store that has the shopping baskets clean enough to want to put my food in. I go the the Burnsville nc store and I can’t use a basket or buggy i just held what I needed I complains the lady looked wt me like I was stupid. This past Friday i went to the mica nc store the baskets are gross i got the minimum and walked out with a bag full of bugs yeah little black bugs all

Over the bags and inside where my food was so I had to throw away. Today I go to the Mars hill nc and the baskets had so much dirty hair chewed gum in them it’s embarassing but I’m tired of complaining the Burnsville store told me to stop telling them that well this is where I put my stuff but I will not go back this district manager isn’t payimf attention to detail because most use baskets it’s first impression . I’m

Over it already they can’t keep customers when they have the filthiest stores of any chain.

Desired outcome: I only want dollar general big wigs to read this

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J
10:20 pm EDT
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Dollar General Gallon of whole milk

My fiance went to our local dollar general store on 5/1/23 & purchased me a gallon of whole milk & cereal..Upon pouring the milk over my cereal I realize there's milk collaborating around the lid,the date on the milk was 5/7,it was too late to take back last nite so he takes it back tonite 5/2/2022,he gets home I again begin to pour the milk & again it's soured.Im only complaining about these specific 2 occasions but this makes approximately 5 times we have gotten sour milk..I want to be reimbursed for the milk & my cereal that got wasted bc of this milk.this dollar general is conveniently located near my home so I would love to see this problem fixed.

Desired outcome: Reimbursed for the milk and or replaced with good milk & have my 2 bags of cereal replaced.would also love for the problem to be fixed as the store is conveniently located near my home

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D
1:34 pm EDT
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On April 29th I went into work for my closing shift. My store Manager Tricia pulled me into the office and then handed me 3 write ups at once and then terminated me. The things she wrote me up for were out of my control, for each incident I called her and the district manager Moses. I had an issue at the store with a prepaid card the cashier at the time...

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K
4:10 am EDT
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I purchased a large bag of Heartland Farms seafood medley cat food on April 21, 2023 and now that I have been feeding it to my cats for a little over a week, I find a very large chunk of molded food at the bottom of the bag! I hardly ever buy that brand but didn't have a choice since there was absolutely ZERO other bags of cat food on the shelves and no...

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S
7:42 pm EDT
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Dollar General customer interaction

April 29, 2023 at 7:00 PM

Store # 07497

Assistant manager: Melissa

My daughter was asking for assistance from a new employee to load money onto a Chime card. The new employee was unable to help her so the assistant manager came to assist. She asked my daughter for the scan barcode and my daughter told her it was the yellow scan card at the register. The assistant manager then told my daughter not to speak to her 'like she was stupid'. My daughter stated she was just telling her the code was on the yellow card at the register. The manager then loudly and wrongly accused my daughter of being intoxicated. My daughter said 'excuse me?' Needless to say we left the store very upset and embarrassed.

Desired outcome: Employee education on acceptable interaction with customers. Sufficient staffing to prevent the stress levels induced by being the manager, stocker, orientor and the only general employee on shift.

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F
11:33 pm EDT
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This problem I’m about to explain is about a gift card I purchased that is not activated and the receipt numbers do not match the card. The district manager has been in contact with me about this matter. The people that run this store are very rude and don’t look happy to be there, also don’t have have customer courtesy. No hello welcome to Dollar...

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B
10:40 am EDT
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Dollar General Pain and suffering and PTSD

All I can say is never get hurt at Dollar General! They do not care about you. They take their time on everything! They put you through an emotional rollercoaster during the healing process. They want you at your lowest of lows. They make you live on fate. I’ve never worked for a company with such disheartening behavior and people. They have so much money but are so greedy. My life has changed forever because of them! And for the bad. I went from a very active person to one in constant pain with movement because of two falls while working. Because of what they are putting me through other employees who got hurt are afraid to report it because they need to have an income. Well all I can do is keep praying that my good god keep me protected and help me get over this. To god be the glory

Desired outcome: Everything be settled and I never have to deal with this company anymore. Also I get close to my old self as possible with the help of my god.

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L
Linda Sue Petetson
US
May 02, 2023 11:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sue thr hell out of them you need agressivse lawyer they will remember your name

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J
6:52 pm EDT
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I purchased some Pokemon Tins from Dollar General. The back of the tins say 2019 on them. This meaning the card packs inside should be 2019 packs. But inside are newer packs that aren't even made in 2019. So my question would be.. Who are the distributors that you are getting your Pokemon from? They are not being truthful with the product that is being sold.

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J
5:04 pm EDT

Dollar General Privacy Fence Repair

Hi, I live right behind DG store # 16919. The store is nice, but the fence between our properties is not. Whenever there are high winds, the fence falls over. This happens frequently. I have mentioned this to every manager who has worked there, but nothing gets done.

My brother has attempted to repair the fence, but his attempts are futile. The main complaint I have is that DG trash and cardboard keeps blowing into my yard and driveway. The bayou is just yards away, and the plastic bags blow there and kill the fish.

Can somebody please fix the fence? Please? Pretty please?

Very sincerely,

Theresa O'Connell

4006 1/2 Hwy. #6

Hitchcock, TX 77563

Desired outcome: Fence is fixed for good!

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R
12:26 pm EDT
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Hi, my name is Robin Kannel and I have been the Asst. Manager at store #21568 in Plum City, WI since July of 2022. I feel I was wrongfully let go on Monday, April 24,2023. I was put on suspension on Tuesday, April 18,2023 with out any paperwork given to me or was not given a date I could return to work. I was told I was being suspended for marking thing...

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M
8:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General Wrongful termination

My name is Monica white I was a store manager at 13843 Detroit Michigan, I feel I was wrongfully terminated, they said we had blocked the back door a month ago an that corporate was 3 weeks behind on looking at the backdoors, I told her that wasn't my fault I have complied with everything you have asked me to. I pulled up the cameras an showed my DM she said "they said it was freight" I explained to her to look at it gave different times of the day an showed her it wasn't blocked. She seen a chain on my back door, said that could be what it was, I said you seen it there many times an never said anything to me I even explain Infront of an employee why it was there, I explained to her that was the only way to secure the back door an my employees because corporate wouldn't fix it, they broke into my store many times. She had been my DM for at least 4 months that chain has been there almost a yr. After being told 1 time we couldn't have it there, it never got put back on the door, nothing got put in front of the door, I feel this was personal an they wanted to get rid of me. I have been with DG for 9 yrs an they never had a problem before on how I ran my store. I have fixed leaks, registers, cigarette doors, mopped puddles in the store using my own shop vac, I had kept my employees safe for 9 yrs. My back wall got broken into an I found this out because I was going to work with another employee to work in the dark while the power was out because we had to much freight

Desired outcome: I want for my name to be cleared, an I want my job back I don't think it's right

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J
11:03 am EDT
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I have ben shopping at this store for approximately 6 months. I think to myself every time I pay that things aren’t adding up correctly. So last time I was in store I kept my receipt and compared the prices to the advertised price and realized that all 9 items I purchased were rang up higher than advertised. I’m not certain but I’m pretty confident that I...

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L
12:08 pm EDT
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Dollar General wrongful termatation

I was emplyed at Dollar General store #9619, I told my manager that I had transportation problems and I told her to take me off the schedule. Then got transportation and the day I was suppose to go back this was April 17,2023, my mother had a heart attack, so she too me off the schedule again. I texted her today April 21,2023 and ask to be put back on the schedule and she put me on the schedule for May 3,2023. Then the next 10 minutes she took me off completely, saying that I was not eligible for rehire. I think and I know why because I ask for a transfer to another Dollar General which is close to me hometown. I don't think it was far to me.

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Update by ladyingram
Apr 22, 2023 8:59 am EDT

I didn't quit, one minute I was on the schedule and the next 5 minutes I was taken off the schedule, and the manager put in my file as on rehire.I think it was wrong, all I ask was yo be transferred close to home and you tell me you can't afford to transfer anyone fight now

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R
7:58 pm EDT
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Dollar General signing in for digital coupons

I have been trying for the last 2 months to have my account accepted to receive digital coupons. you accept my email as an account already established, but will not accept ANY password I use or let me change password. I am being sent to a page that says highly suspicious , so I can not use this site. I have sent numerous to your help center and that doesn't work either. Please check my account... phone [protected]... I used the coupons quite often and do not know why my account was messed up and would like to get it fixed Thanks Ruth Neuman I still get emails, but that doesn't get me the coupons,

Desired outcome: L would like you to set up my account or tell me how to get a new one to sign in

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E
8:11 am EDT

Dollar General unclean grocery section and restrooms

I visit one of the Dollar General Store in Sumter on April 17,2023. I like to bring your attention to the dollar general on St Paul Church Rd, Sumter SC. The store needs mayor cleaning the shelves are really dusty in the food section of the store, and the restrooms had dookie and pee all over the floors, and the freezers smell horrible like spoil milk and the milks always leaking and expired foods. That store needs a health inspector check!

I told the workers about it. All they done was complain about who going to clean the mess up o one wanted to clean it.

Desired outcome: I would like to shop in a clean store the store is just horrible.get the store inspected by dhac

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4:15 pm EDT
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Dollar General Truck driver

Today is April 18th and I just followed a driver for dollar general. Trailer number 59030.. My trip normally takes me 40 mins however today it tool me an hour and a half. The driver went 5 mph in a 25 mph zone then proceeded to go 25 in a 45 then 35 in a 55 mph zone. 😳 He was all over the road. I believe that being cautious is a good thing HOWEVER, this was crazy...

Desired outcome: The driver surely needs more training for sure before they cause an accident.

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6:39 pm EDT
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Over weekend, my family has went to the Derry street location, store number 23508. Has had close sign several times in a day. When it is obvious there are employees in the building. One occasions I road my vehicle to the back of the store and there was several employees, one of the employee is a short Latina young lady, the other employee was Latino heavy...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Condition of store was posted on Nov 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3853 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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