Dollar Tree’s earns a 1.1-star rating from 2973 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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store is an absolute mess
I stopped in this dollar tree every week for the last three weeks. It's a mess in there. They've got merchandise stacked up in boxes in the isles everywhere. Some of the shelves are empty. Some boxes are stacked on carts setting in the isles. They look to be very short staffed, only seeing a couple of women who are always checking out customers. No one i...
Read full review of Dollar Treestore closed early
I am not sure what is going on at this location it is close to my house... It is under new management and since Derek left or was reassigned to another store has gone down hill they can't keep staff and this Is the second time to my knowledge that the store has closed early (9/2019 and 10/15/19). This is definitely and inconvenience I drove to the location...
Read full review of Dollar Treecashier - sheila
There was only 1 register open and about 10 ppl waiting in line. An older (about 80 yrs old) gentleman walked up to get in line and he asked the cashier why can't another register be opened with this many ppl in line and more ppl coming up to get in line? She yelled at him and said "I ain't opening another line!" "He said I didn't ask you to do it, can't someone else come to help?" She yelled "NO we have a truck here so just wait in line, plus you're old as [censored] so I'm sure you ain't got nowhere to be! Not to mention you're in my store all the time so I know you got nothing better to do!"
As she was ringing my purchases up my daughter asked for her trick or treat pail I was buying her (that was just scanned) I handed it to her and she asked "can I have my mermaid too please?" (It was the next item on the belt) the cashier Sheila reached over the toy and scanned every item leaving the toy on the belt for last. I also had my own bag and it was open on the counter, Sheila scanned my items and threw them to the other side of the bag making me reach around to bag my purchases. As I was paying Sheila began to complain saying "I don't know why all these people need to come up in this store with a bad attitude! Why can ppl just smile? I can't make everyone happy! "
She was the one with the bad attitude and not one person was rude towards her while I was standing in line. My daughter and myself greeted her with a smile and a hello (even after she was terribly rude towards the older gentleman). I have never had a cashier act so rude towards customers.
store manager
While I was in dollar tree shopping I heard the store manager talking loud and negative to an employee. When the employee came out she was crying heavy tears, it really bothered me. I also heard her talking very, very negative about other workers in the store. I could hear every last word she was saying and I was by the glassware. She is very...
Read full review of Dollar Treerude manager
I went to the dollar tree at journal square in Jersey City NJ. I didn't know that the store didn't open until 9am. The Manager there opened the door to let a vendor out and I politely asked her if the store was open. She gave me no response and just closed the door in my face. I have been shopping at dollar tree for at least 10 years and after what that...
Read full review of Dollar Treeemployee register person - connie
Sunday, october 13, I visited the dollar tree to purchase about $20+ in merchandise, I got into a opened register line with two people in front of me, the first was well into her purchase a second was in front of me. A new woman (did not recognize her from my many visits)
She opened her register without a open light. As with two previous events exactly with same attitude and nasty response. She immediately shouted "next person in line" the gentleman in front of me told me "i'm not moving"
Your register began shouting "next person in line" technically I was the next person in line... I approached the register, placed my basket on her register, she indicated was not going to handle my purchase, then threatened me with a remark "I am going to call the police" this makes the third time within the past year that I have had the same treatment.
What shocked me was my friend a adult woman and calls me by name shouted "sal you know the rules" I am a 8-year old executive with a career of working with about 40 staff women, I have never been treated with such remarks... To not accept my purchase, and then approach the first register where I was completing my newspaper purchase...
"does he want his basket purchase"? I told her no you had your chance... Enjoy restocking the stuff.
I was told to not shop at this dollar tree... Do you depend on such employee controls? Do you approve of such conduct? Why do you permit employees with such so called rules?
A dedicated dollar tree customer for many years... Prefer dollar tree over any such other competitors :)
I visited our local Dollar Tree store, as usual to purchase the Sunday newspaper.
Along with about $20 in general merchandise. Having the similar treatment
by Dollar Tree register employees, they appear to be violating common and decent
treatment a customer who has spent $40-$60 per month.
I got in line with only two customers, the first lady was winding up her sale.
The gentleman and I were the only two left, when a new employee shouted
"NEXT PERSON IN LINE, the gentleman in front of me stated "I'm not moving,
you go to the now opened second register (without the light on )
A lady jumped to this register and quickly completed her small purchase.
See that no one was responding to "NEXT CUSTOMER IN LINE"
There factually were none, so I approached the register, placed my basket
on the desk ... greeted with "NEXT PERSON IN LINE" verbally assaulted by this
command, upset me so I shouted there is no one but me!
She immediately shouted she would call the Police ...
Got back into my first line, purchased the newspaper, the new register lady
came over to my first purchase register and told my friend "does he want
his merchandise? When she minutes ago refused to allow me the purchase.
Yesterday I was contacted District Manager Gina Britton, who indicated she
was at the Dollar Tree where the above occurred ... she mentioned she was
in the process of interviewing three women, who were going to testify.
The tone appeared biased against me ... were these women employees?
Customers ? Felt this was a move against me without being present.
Did Gina Britton ask for their store receipts to prove they were present
or was this merely a hanging gang of incompetent women ...
I managed 37 women for 18 years ...promoted six after training them
into management jobs...
I have a career of patience and tolerance ... but this corporate tolerance
is unacceptable? Years of dedicated customer purchases and I have to
deal with the above ?
I had to furlough a young woman who failed to perform her contracted
duty, our Human Resources, with others to confirm the conduct, allowed
the young lady who apparently lied on her resume' to stay for 90 days ...
she lied about wanting the job collected a handsome salary for six months
and moved to Florida with her husband.
The Dollar Tree should be furloughed for 2-weeks without pay.
manager/angela
I was looking at nail polish and had 4 polishes in my buggy to purchase which i opened to see the colors when the manager Angela yelled from across the store register area..."You can't try on nail polishes!" In a loud and rude manner to me!I told her that I was purchasing the nail polish.I have never had an associate yell from across a store to me ever in...
rude cashier
10/13/19 in Belleview, Fl. The cashier was apparently upset that she was having to refund a lady's items and ring some of them over again. I was next in line. There was only one other cashier open and she had at least 7 or 8 people in line. The cashier said she was going to be a while and I needed to go to the other register. I said the line was too long...
Read full review of Dollar Treemanager
I leave in Bridge City Texas and have put several applications in the past 4 years and every time I am told they aren't doing any hiring at the moment but when I go I see new faces. They are very racist and it's needs to stop. And if that type of behavior is going to continue I will take my business elsewhere. It's a shame to go in a store and see not one African American working
Read full review of Dollar Treemanagers/customer service
On 10/3/19 I visited Ligonier Indiana store. I am a 51 yr old disabled female who walks with a cane. I had never been to this store before and was excited to see the deals. I was taking my time looking over everything especially cleatence. I am on a fixed income so value and cost is important. I found a set of tupperware type products on cleatence and placed them in my cart. After going several aisles over looking at products I realized I would not have enough money to purchase this box of containers. Having difficulty walking I set the medium size box on a shelf and proceeded to register. The entire time I was in the store a manager and employee followed me down every aisle. I had become uncomfortable even being in store. The manager very rudely and loudly asked where the box was I had in my cart. I told her on an open shelf and aporoximately where
She very rudely pulled me from register line and made me walk the aisles with my cane and her until I showed her. I left the store crying. I have never been so embarrassed. I have told at least 20 people not to visit this store to go to Dollar General instead at least they treat you with respect. I am sending an editorial letter to 3 different newspapers concerning this incident in hopes of preventing someone else this uncalled for trearment. I will continue to let everyone I know NOT to shop at this dollar deal/dollar tree store. I am even considering contacting a lawyer concerning the harassment I received.
cashier
On Thursday, October 10, I visited Dollar Tree in Poplar Plaza, Memphis, TN. The cashier that waited on me had a Dollar Tree shirt on with a big hole and her stomach was protruding out of the shirt. No one wants to shop and see someone's stomach with stretch marks. Please buy this worker a new larger shirt. I did not get her name, but she was African American and rather a large girl.
Read full review of Dollar Treerude customer service
My mother had been at the store on 10/09/2019 with a friend and my two kids. My son started crying and manager at that time in the evening has told my mother she needed to leave the store because my sons crying was bothering her. My mother's friend who does not speak any English was at the cash register to pay for her items and manager threw money back at...
Read full review of Dollar Treestarkist tuna cans
On 10/09/19 @ 9:13 am store# Sm 06661 (Mgr.Neal Amorez) indicated that we do Not take manufacturer coupons, I indicated to him I've used coupon without any issues in the past.I asked him to read your company policies also I would file a complaint regarding this problem and that he should call your supervisor if there's a issue with said policy. I have never...
bad customer service from unprofessional cashier
On Monday, October 7, 2019, between 1:00 & 1:14 PM, I visited the Taylor Avenue location of Dollar Tree. I observed the Cashier on Register 3 while she was handling the transaction of an elderly customer and what I saw and heard from her were not good. The Cashier on Register 3 repeatedly stated "I'm about to quit, I'm about to quit..." while she wa...
return policy
I bought 6 storage containers but they wouldn't work. I took them back to exchange for some that would work. I found some that would work but there were only 4. I wanted a refund for the 2 that I was unable to exchange. The highly intelligent sales clerk kept my receipt so now I guess I'm stuck with 2 containers I'll never be able to use. She told me I would have to keep the containers and exchange them another time. How can I exchange them without a receipt?
cashier - marie
This cashier (Marie, store #1951) was very unnecessarily rude to me. I patiently waited for nearly 5 minutes as she slowly got two balloons for the customer in front of me, and carefully wrapped dishes. The customer in front of me finished paying, and took her bags. Marie rang up my 3 items. Because there were many people waiting in line, I moved the...
Read full review of Dollar Treerude employees
The door man at this location is very rude. We all seen the lady was homeless hes talking very loud to her saying I told you the last time you couldnt come back here if you didnt have shoes on. She had on a slipper and a nylon panty hose. And the manager im assuming she was just as rude as the door man, just looked like she didnt want to be there matter of...
Read full review of Dollar Treeservice
I patronage this store almost daily at least five times in a week. The cashiers are always talking amongst themselves and eating The lines are always long lines all the way Back to the freezers section. The store is dirty all the time, boxes blocking the aisle im afraid something is going to fall on my head. needs moping. The upper level is very nasty too...
Read full review of Dollar Tree and 3 commentson 10/06/19 the store closed at 5:45 pm
An announcement was made over the PA that the store would be closing in 3 minutes. We were told to proceed to registers 3 & 4. According to the web site they are supposed to be open till 10pm. I drove 30 min to get there just to be kicked out. The woman at the register said "I just want to get out of here". The doors were locked and an employee had to let me out. He was turning shoppers away. This is unacceptable.
Read full review of Dollar Treeservice
So the employee named linda decided to tell me the customer how she had the right to deny a customer service. I said I disagree.i don't think dollar tree gives you that right.she continues to tell me how she will deny a customer how this is her part time job she don't need dollar tree. Then the female employee on the back register yells tell him mrs linda an they cheer an laugh
My total was $5.36.i gave her $5.50 while waiting for my change.14 Linda still bragging an cheering.i say that's fine but I'm waiting for my change an she say yeah an it's only .14
At this point I'm embarrassed so I walk out
Now I know this is not how dollar tree treats it's cus
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Overview of Dollar Tree complaint handling
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Dollar Tree Contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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Dollar Tree social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Dollar Tree contacts
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