Firestone Complete Auto Care
Reviews and Complaints

I have visited your service center on Oct 7th and found that my car's engine was damaged and got it replaced with you. During the same visit I was informed about the damage in transmission system. So got both my engine and transmission system was replaced with a warranty of 1 year from Firestone.
again on Apr 7th I came for a general oil check and had my car's wheel alignment done from you. On Apr 8th I traveled from Richmond to Washington D.C. On reaching, I just found the transmission fluid pouring out of my car and got drained off. I had to tow it all the way from Washington back to Richmond. After spending so much, I m not even able to travel a 100 miles distance peacefully. I was so frustrated that day and was not able to cover the actual reason for my travel. I m totally disappointed with the work you've done!
What compensation is firestone is going to give us for the stress that we have undergone ?

Refer the invoice number : 258536 and 251302 for more details of the work done and price.

Bought a new set of Firestone tires for my 06 Toyota Sienna last April. They are 65000 mile tires. It has been a year now and only 24000 miles and the tires are shot. They refused to plug one due to not enough thread and tried to sell me another set. Why would I buy another set of junk tires? If I wanted to replace tires every year I would have bought the cheapest tire available. When we bought the tires we also purchased the road Hazzard, lifetime alignment, and oil change. The oil has been changed every 5000 miles along with supposedly a rotation and alignment check. Either someone is not doing what's on the ticket or there is a problem with the tire compound or a manufacturer defect. I should not have to pay for anything to do with tires in only a year. If I have to buy more tires it WILL NOT BE FROM FIRESTONE! This problem needs to be addressed NOW I have a 2 year old granddaughter riding in this van along with my daughter. If I have to buy more tires it will be from somewhere else.

I scheduled an appointment for 3/13/19 and I asked for my brakes to be checked, an alignment, a full vehicle inspection, oil change, etc. I was told my brakes just needed to be cleaned, I didn't need an alignment and that I needed a new rim. $1200 and my vehicle would be fixed. A week later the squeaking of my brakes continued so I scheduled another appointment and brought my vehicle back in. First of all, appointments don't mean anything to them, they get to you when they feel like it. Once they got to my vehicle, they came back and told me that now my brakes needed to be replaced, I need an alignment suddenly my ball joints replaced. Another $1700 to fix my vehicle. When asked why this wasn't found last week when I first brought it in they danced around the question. My car isn't even worth $3k but apparently that's what I'm in for now!

3/6/19 ball joint replacement 2003 chevy silverado, was charged $1, 400.00. $985.00 for three hours labor? Really? This invoice was financed with firestone, I knew they were ripping me off, from out of town here on business. Called two different mechanics from back home and they both told me the job should cost about $550.00. They are going to have a hard time getting paid.

My son had an alternator and battery replaced at this Firestone on September 28th. Less than 4 months later (Jan 17, 2019) the alternator had to be replaced again. The alternator installed by Firestone was defective. My son broke down in another town and had to get it replaced right away to get back on the road. Firestone won't make good on the bad alternator because he didn't come back for them to replace it. After store manager said there was nothing he could do, I was put in contact with Area Manager. He said there was nothing they could do since they wouldn't be able to return the bad alternator to their supplier. But, I have the bad alternator to give them so they can return it to their supplier..."oh, well there is still nothing we can do". I then asked the area manager to provide me with the contact information of a higher level individual at Firestone so that I could escalate the issue and get a resolution. Well, been trying to get that contact information for 18 days now and the area manager simply says "it won't do any good to contact others because it will always come back to me". When I contacted Firestone customer service asking for higher level individuals with more authority, they respond by saying "regional mgr will contact you", then "divisional manager will contact you". Of course, none of them ever do. Not only would I recommend you not use this Austin, TX Firestone, I would suggest you don't use any Firestone. They installed a bad part and won't make it right.

I took my car to Firestone on Kansas Avenue in Kansas city, Ks today to get new tires. I realize my car is old (2006 Mazda), but I do my best to maintain it as I can. Yesterday was a nice weather day in KC, so I spent a few hours cleaning it out and washing it. I know that with our expected forecast of more snow this week, it will not stay clean long. To day when I picked the car up from getting the new tires, there was mud splattered all over the sides of the car, on the side mirrors and on the side windows. My new tires were caked in mud. I went back inside and stated that I was very dissatisfied with mud all over it as I had just washed it. The employee was very courteous and said that they have asked Firestone to repair all the potholes along the building, but nothing has been done. He offered to reimburse me for a car wash if I brought in a receipt. I am not blaming the employees as I could see see all the holes along the side of the building and in back. I came home as washed it again as the line at the car wash near my home was quite long since it is a nice day, and right now those are far and few between. I realize this may mean nothing to you and you may not think a little mud is a big deal, but I am irritated that after I just spent $500+ to day and $500+ a week ago (on getting new tires on our truck), that I have to come home and rewash my car, which looked worse today than before I washed it yesterday. Maybe someone at the corporate headquarters should look into some repairs on the grounds around this building so other customers won't have this same issue. I attached just a few pics.
Sue Hoffman

Firestone proformed an old change on my car in November 2018. I took my car to the mechanic on Monday 21, Jan 2019 because I was having engine trouble. Upon removing the engine cover we discovered that both clamps holding it down were broken. The last time the engine cover was removed was from Firestone for the old change. They failed to tell me that they broke it. When I contacted the Firestone manager he give the reason it broke was because my car had high mileage.

If does not give Firestone the right to brake something even if it was by accident and not inform the customer; regardless of miles I have on my car.

This is a lack of professionalism and I will no longer have any of my cars serviced at Firestone from this point on.

My name is Denise Armstrongand my contract number is [protected].
Thank you

I called my regular toyota service center how much a replacement alternator would be after my "trusted" firestone said the noise my car made was from that. They said the oe part was $373. And the belt was $36. With their labor, they said it may be upward of $600 +. So I called firestone to ask what kind of alternator they would use and from where they would get it. They said it was a duralast gold from auto zone. Stupidly, I made the assumption that firestone would be cheaper than toyota. I went online and looked up the part. The alternator was $159. Brand new. Once firestone was done with the job, while it was a bit less than toyota might have cost but they charged me $424 for the alternator and $43 bucks for the belt. Plus labor! The invoice showed that it took.7 hours. Plus, they gave me a "discount" which after all, ended up at $35. Big deal... Turns out the alternator from auto zone was $224. If I were to buy it myself. Firestone marked it up by $200! And the belt was marked up by $20! All in all, the place I trusted to do my tires, brakes, and alignments, was completely unfair and took advantage of me. I feel really dumb. Then the girl who worked there hearing my complaints came over and tried to tell me how great their warrantee was..2 years parts and labor. I highly doubt I will repeat driving 12 years of driving (77k miles) in 2 years. Big deal... Again. You just cant trust anyone any more. The dealer, while doing the right thing, always lies to try to upsell you.. I was being convinced I needed new struts after 40k miles. I didn't do it and still don't need them. Its not like im off-roading in a solara convertible. So i've learned who to be really nice to... Your doctors, the guy who makes your chinese food, and mechanics!