KFC
Reviews and Complaints

Tonight I have reached my limit. Once again, my food was missing from the drive through order and didn’t find out until I got home. 12 pc nugget combo with no nuggets. This has happened several times over the past two years in a Bangor and Brewer KFC restaurants. Tonight, it was Bangor that failed. It’s a 50% failure rate. It’s either my meal, or someone else in my family in the same order. Tonight it was me. Last week it was Brewer and my daughter’s meal.

So, I’m done. As I eat cereal for supper instead of nuggets, I’m officially announcing to you that I’m done giving you my money for repeated failures at these two restaurant in Bangor and Brewer, Maine. I’m not going to any of your restaurants anywhere anymore.

I wish you no ill will, but I’ve had enough.

Goodbye

Placed order on line - hackettsstown nj order [protected] on 4/27/23

Upon arrival for pickup told order not ready. Had to wait 20 minutes extra for chicken order and also had no pot pies. They would replace pot pie with famous bowl. Kfc store 15-20 minutes away. When opening bag at home - only had 1 famous bowl and 1 mac and cheese bowl. No replacement for pot pie. What should have been a simple on line order became an hour production and minus food and/or refund

I have just visited the drive through at chestfield, we live less than a mile away and we arrived at 4.55pm with one car in front of us we ordered at 5.14pm and got or food at 5.45pm when I arrived home the chicken was soggy and tough so after a bite it all went in the bin ! Also all food was cold a very disappointing and unpleasant experience with what was supposed to be a treat ! how do I get a refund ?

I won a R1000 voucher by entering a competition at radio station Algoa FM December 2022. Since then I had endless problems with the voucher at many stores. Every time I want to order something with the code they tell me it's not valid. The contact person Gillian Abboy promises to sort it out, but it is always a problem. HOW CAN KFC PROMISE VOUCHERS THAT DON'T WORK, THIS HAS BEEN VERY FRUSTRATING FOR ME AND MY FAMILY PLEASE SORT THIS OUT, KIND REGARDS ANGUS REID [protected].

The complaint number I was given is CAS:1155874-H3K3V4 Logged in as YUM:[protected]. Please read the complaints I sent prior to this one. I have sent all the required information to your company's complaints dept. about 2 months ago.

I have been trying to get a response from your company with no response. Please contact me so we can solve this issue.

I remain,

Joseph L Giroux

Dear KFC Customer Service Team,

I am writing to express my disappointment with the Twister meal that I recently purchased from your restaurant on the 25th of April 2023 between 21:30 and 22:00 at KFC Ballito. The Twister meal that I received did not resemble the one that was advertised, and it was quite a letdown. Firstly, the wrap was poorly assembled and did not contain fresh ingredients as the one in the advertisement. The chicken was dry and overcooked, and the lettuce was wilted and stale. Additionally, the tomatoes were soggy and unappetizing.

As a customer, I expect to receive the same quality of food that is advertised, but unfortunately, this was not the case. I understand that there may be some variations in the appearance of the food due to factors such as cooking time and presentation, but the difference between the advertised Twister meal and the one I received was quite significant. I am a loyal customer of KFC, and I expect better from your restaurant. I hope that you can take my feedback into consideration and improve the quality of your products in the future. I would appreciate it if you could take steps to ensure that your food is presented and prepared as advertised.

Thank you for your attention to this matter.

Good - Day

May we please get intervention wit service at KFC Riversands their service is very bad, they always closed making loadshedding an excuse, today my husband had to get me d very berry crusher which is literally the only thing Iam able to keep down when feeling sick but my husband called to inform me KFC stuff say he should wait for 10 to 20 minutes for them to open due to loadshedding and our loadshedding is only scheduled for 14:00pm

The staff there don’t want to work, always closed, forever on loadshedding, a week ago was craving d Zinger wings only but again d staff told me no meat cos KFC has a shortage of chicken imagine, I then went to KFC Chuma mall & I got mi wings there

We literally have to beg for them to open doors for us or move some cold-drink case they always use to block us from ordering via drive through and if they do open they will insist on cash only /no card swipes like who still drives around wit cash this days, Very frustrating and Annoyed wit KFC worst staff and service ever

After waiting for 20 mins for the car in front to place a order they gave up and moved to the window in drive through. I approached and placed my order. At the window they said they never new there was a big queue, I paid for my order £15.93 and then was told to wait a further 10 minutes in the car park, when home I saw my order of a original tower box meal had no cheese or hash brown just a over cooked chicken lettuce and mayo. Inedible may I say as you would need to dip it in water to put some moisture to it, Sprotbrough kfc in doncaster has got the reputation of being the worst around I should have known. I want a refund please

I had gotten a KFC flyer in my regular mail. I scanned it as it stated on flyer to get the sales prices. I had place the 27.99 for a 12 pc Family value meal original chicken with 3 large sides coleslaw corn and mash potatoes. order # [protected] on 4/22/23. I received a totally different order 6 PCs of chicken 12 nuggets Mac n cheese and fries I was not satisfied spending 35 dollars for something I didn't even order. I would like a refund if possible.

I went to the KFC with my family and we ordered some food but still disaster it's very bad I have been different different countries and I tried a lot but in Lahore Pakistan near EME society first thing the staff is very bad they don't know how to talk with the people and what are the customer requirement the way of stuff it's like shouting etc please take a serious not and save the life of people we are working very hard not just throw the money and throw the food Hope someone understand

Merthyr Tydfil
19.12
20/04/23
You really need to sort this restaurant out! Every time we come here we are told to park up as we are waiting for food!
20 mins for a toasted twister meal today
40 mins for a boneless bucket on the 13/4/23
It’s a fast food restaurant!
You only supply chicken and there never seems to be enough being cooked,
You’re either sat at the Drive-through for ages waiting for someone to take your order or waiting for your food!
I wouldn’t have ordered this evening but the girl forgot to tell me we had to wait for the chicken until we got to the window and paid!
All good telling me after we have paid and got an autistic child in the car kicking off!