KFC
Reviews and Complaints

I was visited a drive thru KFC which was a 30 minute drive from the The Mystique hotel in Rodney Bay.

I ordered 3 colonel meals and asked for a sachet of salt. I was shocked to be told that I had to pay 0.75 cents for salt!

This is totally unacceptable and I cannot believe an international company such as KFC are asking customers to pay for salt.

I’ve ordered online multiple menus and received order confirmation at 18:51

At 19:30 I received a call from KFC call center asking me to verify if I’m calling from İistanbul or ankara city. I’ve told them that I’m located in istanbul. I’ve been told that my order is being sent out.

At 19:42, I called back the KFC call center and asked whereabouts of my order and I’ve been told that there was a delay and now it’s ready and is going out immediately.

At 20:17 I call back KFC call center complaining that I’ve still haven’t received my order and I’ve been told that it was cancelled because no one at address.

I told tour call center that the bahcesehir istanbul branch manager is lying because I’ve got a security guard at my front door and security cams all around that this is not true.

The gentleman named Emre from the call center asked me to wait online to ask the manager why they cancelled it. I’ve been told that the branch manager called another number and they said they didn’t order.

The manager at the bahcesehir Istanbul branch is a complete liar and have put me and my children and family in an terrible situation and I ask him to regret this action of behavior which harms the brand and reputation. In Turkey it’s fastening period and we’ve ordered accordingly.

What a shame to have these type of employees at your company as managers.

I preserved my order at 3.00 pm online from phone number [protected] to be received from the branch at 5.30 pm

On arrival I did not find any order and it was too crowded

I called complain center twice without any effective action to receive my order

Staff member in the branch was vigrous and there was a very bad behaviour and loud voice.

I returned to home at 6.15 pm without obtaining my order as they prepare only 60% of it ...

Really it was the worst restaurant I dealed with ..

Good day,

I have used the KFC App to deliver my food today 11/04/2022 at 16:19.

When I checked my order there was only one set of colonel burgers when I ordered and was charged for two sets.

I am a loyal customer and had no issues until now.

I am extremely disappointed.

On April 02, 2022 at 8:40 p.m., the cashier named Nidia ( As the ticket says) he told me that they didn't have a salad and that's where the complaint began, that I could change it for 2 biskettes and another puree, I told him that how could it be possible that because of the time, which it was and that there was still time to They didn't have a salad to close and she seemed to be honest with me and they compared me along with another colleague who approached me (I don't know her name) that they no longer produced at that time because their boss (Alan Pérez) scolded them because they were wasting product that they no longer it could be used for the other day, it should also be clarified that the closing time of that branch is 10pm so there was still a long way to go, a lady who was with her daughter in front of me in line wanted to go with her to the area of little games and they told him that the area d little games was already closed that I could no longer use it

let's see where it says that? What is the schedule that they put to use the area of ​​the little games? Or perhaps the service they provide is incomplete because they already want to leave? And two hours before there are no more products or access to the entire branch, tell me if you give that order so that then the complaint or denunciation is for the entire corporate... well, they gave me my two biskettes instead of the salad and we sat down to eat my wife and I in the dining room, after that I asked one of the girls who wanted to talk to the manager and I told her and she came out, asked her a question because they were not giving salad at the hour and he replied that the salad was not "optimal" that he could not give it to me, well that's fine so I told him that because if they did not have a product they would not reduce the cost of it and he replied that the cost of the salad was of 10 pesos (which is not the case and that is indicated by the monitors) that he would prefer that if the 10 pesos or 2 biskettes, what a way to respond to a client. And I also add that that's why at the cashier they were offering me the change for the two biskettes that it was up to me whether I accepted or not practically that if I didn't like their way of changing that they wouldn't accept it and that I didn't eat like that, it's really unfortunate that I didn't give a customer service course to their managers in Mexico.

in that branch they already want to leave and they practically tell you take what I give you, as I give it to you or better go, how unfortunate it is to see that the only thing they are looking for are sales numbers with fewer ingredients as possible, preferring that the customers leave upset and like many people do not take the time like me to raise a complaint, you do not even take into account and nothing else improves the branches in aesthetics or architecture but not in the staff. It should be clarified that the girls who attended us were very nervous and not so much because of my complaint but because of what Alan Pérez could say or scold them, I ask you please that there be no retaliation against your workers, the cashier and other members who monitor that he is not going to treat them badly because of this circumstance or that they be fired. Monitor this case, improve your management staff, and above all, supervise the performance of your branches at times close to closing, that is when they give the worst attention to the public, verify that your area of ​​little games is open at the time it says that the branch is open, I am writing to KFC USA because it is something recurrent in several of its franchises in Mexico over many years and perhaps you are not even aware of it... If you need to contact me, I am Eng. Enrique Sansores and my CEL is +(52) [protected] and My e-mail si [protected]@hotmail.com thanks.

On April 2022, at 6:15 pm I placed an order thru the Drive Thru Window at 2716 W. Grand Blvd Detroit MI location. I ordered an 8 PC original family meal. When I get home and opened the box to my surprise and disappointment the chicken was not original or crispy! It looked like old refried burnt chicken nothing like the pictures advertised. This chicken should have been thrown out and not sold to anyone. How long had the chicken been sitting? There was no thought process that someone could get sick? Customer Service at it lowest.

I have always had good experiences with KFC. As much I enjoy KFC I now have to re-think whether or not if I will ever go back.

Hi there. I am delivery driver and work with Just Eat. I usually pick deliveries from KFC Pollokshaws Road Glasgow. On 29/03/2022, between 1800 to 1900 local time, I went to pick the delivery and girl behind the counter refused to give me the full order and asked me to click 'Collected' before even collecting the full order. Another member of the staff, who I had this issue with few months ago, intervened and said that she is doing the right thing and you should click the 'Collected 1 Order' Option before getting order from us. We should Click Collected option upon the receipt of full items and before leaving the premises. As a result I cancelled the delivery and did not collect the order. I can under stand that there might be some fraud issues of cancelling the orders after receiving but they can ask us to click before leaving the premises. I can click 'Collected' only when I actually collected the full order. Or when I click that I collected the order, it means I received the full order. This feels being humiliated and embarrassing. I pick deliveries from other restaurants also in Glasgow area, including other KFCs. They hand us over the order and nicely ask us to click 'Collect' before leaving and we always do this. But this is the 2nd time I have this issue and the same person was involved in this. I was told by some other delivery drivers that they have same issue in this store. I am your regular customer also and off and on I buy from this particular restaurant. Because of the behaviour of the staff, I am reluctant to buy from them in the future. Hope you understand and resolve this issue.

Thanks

Mudassar

[protected]@yahoo.com

kfc in zebulon nc need some traing on their customer service been ther twice same girl at drive thru never says thank you never speaks order number 365721 cashier prince c

The drive thru cashier was VERY RUDE. From the moment I drove up to the speaker. She was mean, inpatient and short w/me. She was the same way at the window. Her name on the receipt was Mar A. She forgot my receipt. I'm never coming back. I will go to Popeyes. They are cheaper and nicer.

I ordered 2 coleslaw, mash and gravy, one tender meal, large mac and cheese, 4 honey barbeque, 8 piece tender meal they charged me for 2, pop combos, charged me for coleslaw, French fries and mash all of which I did not order because it came with the compos. Plus, I ordered a bucket of chicken which I did not get. I called the Newton, NJ restaurant repeatedly and no one answered the phone.

There were a total of 3 people working that barely spoke English and messed my entire order up and charged my bank card for $85.76. I am on the heels of losing my husband and cannot afford to be charged for your employee's mistake. I must also sat that most every time I order there has been something that went either was wrong or I spent more time than I should have just trying to understand what they were saying.

This order was not just a little wrong but grossly wrong.

After the terms and use, I ask If the Complaint board is only a platform for "complaints" and you do not provide a resolution then why is it that you have a complaint board if you do not intend on providing a resolution for something that was your employees error?

Please rectify this asap and I don't want free food I want my money back as I am a PA resident and they do not have a KFC near me. I am only in NJ to take care of my husband's arrangements.

As a side note no one EVER answers the phone so this forces me to go through corporate for resolution.

Kirby Lenihan

Last night march 25, 2022.. I ordered food at talabat because where busy in work and then I choose kfc because I an always order even the service sometime of kfc salwa road no good because their not followed the notes that I put.. And then my ordered coming, I saw my order have missing, my order missing are large pepsi and regular fries and then my chicken I said all thigh part but not followed, I said also the snack box is regular but she/he give spicy.. You know my co worker angry to me because of that, her tummy pain because of spicy.. I know the crew will prepare this not only driver mistakes also the crew of kfc salwa road.. And then said the driver "im come back but no come back, after 1 hour I call but no answer then I chat him at whatsapp he calls me then he said after 10mns I come.. Im waiting.. No comeback the driver.. Until now no come back.. Im feel so bad to your service.. Wallah.. Mafi talk talk to your customer!

I ordered a twister blazer combo this is not even on the receipt. She gave my husband his food. Then I also ordered Rizo rice with shrimp. Now I’m so upset and hungry! There’s no spoon inside the bag! I went back to the cashier to complain about it! They want to find someone who can speak Urdu! What the hell? I don’t even speak Urdu! I came outside tonight to enjoy dinner with my husband but it was spoiled by rude and incompetent staff. When I went back to complain they are laughing at me! I will never ever support them again! My husband went back to stand in the line to order my twister blazer but I can’t even eat I’m so upset right now! I mean come on! No spoon I’m not an animal! How I eat this rice out of a bowl without a spoon! Check your staff please!

This is the 3 rd time I’ve been to KFC in the past 2 weeks. I get off work at 9pm or 930pm every night and I am starving after work so I stopped by KFC time was 9:49 pm I know they close at 10pm that’s why I rush to get to KFC for them to not take my order and say they are closed. Last time it was 8:30 and the girl tells me I can’t get hot wings because fryers are off which is not right your not supposed to close till10pm You shouldn’t have your sign up saying your open till 10pm if your going to close at 9:49! This is the 3 rd time I rushed to get here and not get served. If your not going to stay open till 10 pm you shouldn’t have a sign saying that!

We bought a family meal (s) from KFC at Al Khor mall on 21/03/2022 (bill no. 10138 - Order no. 54). We have bought many KFC many times but todays meal didn't even look like a KFC it was dark brown (burned). There was single flake on it, no crispness, the skin sagging like sack and its surface look like bun.

Yesterday, March 20,2022 I visted the kfc on dix hwy, lincoln park mi 48146 at around 2:20. I ordered a large mac and cheese and a large coleslaw. I love kfc mac and cheese. Imagine my disappointment when I opened the container and saw what a large mac and cheese looked like. (pics attached) None of the mac and cheese had been eaten before this pic was taken. It did not even cover the bottom of the container and it tasted like they had scraped the bottom of the pot and gave me all that was left. It was cold and lacked flavor. Like I said earlier such a disapointment! I would not have sent you this email but this is the second time this kfc has give me a small mac and cheese in a large container. And this kfc will not accept any cash. (sign on the drive thru window) The sign said they have no change. Come on... No wonder this kfc is only rated 3.5 stars.