KFC’s earns a 1.3-star rating from 3488 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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No cutlery in restaurant
Went to kfc in ninian park Cardiff. They had no hot drinks no beans no spoons or forks had coleslaw it couldn’t eat it as lack of any cutlery the manager was apologetic and gave a free drink of cola but I adso had to se d chips back as they were cold and chicken bucket was sort but they rectified this but this experience has put be off going to a kfc in the future which I normally enjoyed and our bill was almost £40.
Quality of the chicken and missing items.
Ordered online as we would pick up on the way home. The location was very busy with about 6 delivery drivers and about 10 customers.I should have known it would not end well. One girl at the desk and what looked like only one guy cooking. He was very abrupt and pushy towards her as I believe he was getting overwhelmed. She was very nice and holding it...
Read full review of KFCCustomer service/quality of food
Good evening, my name is Melissa Hoke, I made a meal purchase at restaurant #C750168 1144 Country Club Drive Madera, California Ticket #1297 at 3:46pm through the drive thru where the young lady was very rude and making dirty looks when I asked a question regarding a beverage cup. After my question she very rudely told me to wait in the front of the parking...
Read full review of KFCA 8 piece nugget combo
My meal was terrible today, December 1st. The nuggets were so dry and overcooked that only two very small ones were edibles. The biscuit was not done ; it was like eating dough. The french fries were the only item that was ok. Even the Pepsi was watered down. I don't like confrontation and I was short of time, so I left. This was a drive thru...
Read full review of KFCAmount of food available
On 11/24/23 a day after thanksgiving @7:52PM my husband and I went to store#K312021 to purchase couple of buckets, as we had family over for thanksgiving. When placing our order we were told that we could only order the 8 piece and just 1 bucket no more as they were running out of Chicken. Tell me how is that my problem? I wasn't asking for free food to be...
Read full review of KFCWet or dangerous floor
Walked into the shop 473 Stratford Rd B904AD and slipped on the wet floor .I bent my leg backwards banged my head and bent my hand backwards and caused blood loss to the nail i now have really bad pain in my leg and hand and a terrible head ache This happened today 27 november 2023 at approximatley 1130 i can not work today so i want compensation for lost...
Read full review of KFCOrder never arrived, Employee hang up on me
Order delivery online in advance (Ottawa, ON, the store address: 2670 Alta Vista Drive, Ottawa, K1V 7T4, Canada), and it never arrives, call 5 times, the first call they said will be out for delivery in 10 mins then 45 mins later it still not show up, call the 2-3-4 they hang up, till the 5-time another staff answered and complain about the current...
Incorrect order
25/11/23 1:56pm
I ordered:
2x Large Ultimate Burger meals
1x 4 piece hot and spicy chicken pieces
I received:
2x Medium Ultimate Burger meals
I was handed my meal through the drive through and told that it was all there and to move on. When I arrived home I discovered my fries had not been upgraded to a large and my 4 piece hot and spicy chicken pieces were not in the bag
No receipt was given with the meal
Claimed loss: $16
Desired outcome: CreditOr refund
Multiple products
I sent a complaint in a few days ago; a response was sent by the store manager offering me "free" food - and of course, an apology. I emailed back telling him that I wasn't looking for free food - what I wanted to know was if the issues were going to be addressed. He responded back with another invitation to come back and talk face to face over a free meal...
Read full review of KFCRacial words and giggling about those comments
We was in there eating and we had asked for 2 12 piece family meals one for dine one for carry out so athe guy takin our oder was a African American very professional and promoted the KFC brand and sides and promotions we completed our oder the front counter guy who took are oder started putting Chicken in buckets and gitn ready to do are oder he asked the...
Read full review of KFCkfc having no chicken and no food
Going through the drive through at kfc location east coast road Windsor park mairangi bay on the 23rd November at 10.00pm they close at 11.00pm was told they had no chicken or no food then was told they had no fat to cook the chicken then was told the manager wasn’t there so they couldn’t cook the chicken then I was told someone came in and order heaps of bucket of chickens so they ran out .
Claimed loss: Time and petrol and stress
Desired outcome: Voucher for a bucket of 50 wicked wings
Product quality
We bought a Family Treat 10pc meal @ R259.90 on 21/11/2023 @ kfc ottery, Cape Town @ 4:39pm.
We got home and ate We noticed the chicken was extremely dried out and discolored which was very unappetizing and spoilt our whole supper.
Please find picture and slip attached.
I would like this matter to be escalated and feedback regarding the above ASAP.
Regards
Mrs Hull
Claimed loss: R259.90
Desired outcome: I would like a refund, apology for all we been put through. Our supper being spoilt, our time and pray we don't fall ill due to the food being off and my kids, cause I will sue kfc if anything happens to my girl's.
Extra crisp chicken
I went to one of you stores c750074 and the chicken was so salty I had to take the best part off just so I eat it. I did tell tell the young lady about it but she just said the just mix it. I don't ever remember your chicken having so much salt in it. I would check the recipe that was sent there. Date was 11 11 23 and it was 2:14. Ticket # is 3288 telephone # [protected]
Read full review of KFC2x, chips, 2x chicken, slider
The chips were soggy, and inedible, there was a sightly bitter after taste like the oil was old or green potates were used. The chicken was also soggy and greasy, oil was literally dripping from it. I am a chef and I think the oil wasnt hot enough when chinken was fried hence the soggy oil-logged result I ended up receiving. The slider was so disappointing it too was lukewarm and soggy. It did not ressemble the advertisements of it especially the size. The wrap was cold and the chicken greasy, oil-logged and inedible. The salad had way too much aioli. The service was fine but the food was foul. This is the 1st complaint ive wver made regards Paul Hargreaves. [protected].
Claimed loss: $30.00
Desired outcome: Replacement
Delivery
The kfc outlet which was assigned from my location was just 2-3kms.i was given a time of estimation of 39 minutes.wtill 10:39 the tracking bar was not moving.11pm shows the delivery partner is on the way.At the last moment after waiting for more than 1 and half hour..The delivery is lying that u have cancelled the order.The driver had lie to us.initiailly he told he will be late.later he told he pick up the order.,and will be reaching within 5-10 mintues.however even after 11: 30 PM he didn't arrive and arguing and abusing us.this is really pathetic.
service and food
my last 2 visits to KFC 5230 Hwy 321 Gaston SC 29053 803 567 2027 have been awful. my last visit on 4 November 2023 at approximately 1700hrs went like this: I went through the drive-thru and ordered the 8 pieces of chicken with 2 slaw sides I also asked that we be given the KFC original because our last order had been so hard. When I got to the window I wa...
Read full review of KFCService
On 11/02/2023 Aprox 5:31PM Ticket #1388 At the Oswego, NY Store: Placed my order, pulled to the take out window, Waited awhile, was told to pull around back by the back door and DUMPSTERS, Ok we did. Waited there for over 20 minutes, No one came out. I called the store from my Cel phone. Was told my order would be out soon. Waited another 15 mins, All of a...
Read full review of KFCIncorrect order
On the first of Nov. my husband went to KFC to get me and him some chicken from KFC. He went to the drive up window and placed the order which was a 3 piece meal dark meat and they told him they didn't have no dark meat only white which he got! And then he ordered some chicken nuggets with fries with a drink. Well when he got home I open my box for the...
Read full review of KFCKFC is selling us food containing dirt
I am highly disappointed with kfc bridge city both one inside the mall and the drive through, at a drive through we order and they tell us to wait at the parking for over 20 minutes everyday and they will tell you not to come closer the window because there’s a timer then that drive through rather be closed as it is not serving it purpose anymore The one...
Read full review of KFCoriginal chicken
I have purchased KFC original chicken twice in the past and both times I have hoped for the best. I have loved FKC since I was a child. But, the last few times the chicken has been so greasy that it has been virtually impossible to eat. I am afraid to try it again.
I always have a family meal for Xmas eve, take I purchase take out so we can all enjoy the evening. But I won't this year as I will not serve such a greasy item.
I bought the chicken at KFC store located at 2110 Goliad Rd, San Antonio, Texas. Please teach these teenagers how to cook.
Desired outcome: I just want my old fried chicken back..
KFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 18, 2024 - View all KFC contacts
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