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1.3 26 Reviews 3462 Complaints
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KFC Complaints 3462

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M
7:09 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC The workers and the food

I sent my daughter she's 28 yrs old to get me a 20 dollar fill up I'm disabled n c t drive or walk I gave her 30 dollars an told her it won't be no more then 22 dollars wit tax when she came back with the food she said she was charged 32 dollars for a 20 dollar fill up I called an talked to one manager he said he don't no how it happened he asked if I hD receipt ikomed for 2 hours n could t find receipt I called back got another manager she was rude as all hell tellin me bri g the food back I told her my gtankids ate the food n I can't find receipt she hung up on me I live rite down the street from the of I but Fei. There all the time... It's not rite someone stole 10 dollars from me... I should be compensated for my time grief an how rude I was treated.. I was discriminate against because I'm disabled... They didn't care.

Claimed loss: 100 because 30 for my food 29 for my gas and 50 for there rudeness n discrimination

Desired outcome: Management to have to apologize a d me to be compensated

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B
1:27 pm EDT
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KFC New location 4659 W. 1st Street Sanford, Fl. 32771

I visited this location today @ 12:27 pm, placed my order on the kiosk, waited at least 45 minutes to get my order. The manager (African American man in the back) came out and said, "I've seen you here too long, what is your order, I told him, he personally went back and filled my order. Also, I was not given my drinks that came with my meal, this is frustrating to see a brand NEW store perform with such incompetence. Not the man that assisted me, he did his job! There were orders after me , being filled and i'm just standing there folk in the kitchen just ignoring me, very sad. My order #5093

Store # Y300103. Please fix this.

Claimed loss: Time and food

Desired outcome: I need someone to reach out to me.Karen [protected]@yahoo.com

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A
6:59 pm EDT
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KFC Privacy issue

Actually me and my sister go for lunch in KFC pakistan chenab branch. One unknown person take our pictures and blackmailing my sister. I add the complain in pakistan to cyber crime department. And I also need the cctv for recognised the person who actually take the pictures. I also contact All KFC headquarters in pakistan but thay didn't help and support us. And thay didn't give us cctv. And KFC pakistan doing the drama and seniors officers also involve. That's why I will try to contact USA headquarter I will find this way. If he blackmailing guy leaked my sister pictures you know as per our religion and society what happened with my sister her life totally spoiled and her future also. Please if you contact with KFC pakistan maybe thay listen our voice and request and thay give us cctv Fortitude. And save my sister life and future.

Thanks

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S
2:24 pm EDT
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My complaint is with coworker/manager (Tammy] at restaurant#557030 location: 900 South Kings Hwy Myrtle Beach SC 29577 every time I visit that store I have a problem with Tammy if she's working. I've complained to her in the past about my order that was a miscount on the chicken nuggets, she seemed to imply that I was trying to get more free nuggets so I...

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M
12:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Service

Went to drive thru as usual. Ordered chicken sandwich and a tap water. Never been charged for tap water before, this time they wanted to charge almost $3 extra. I asked why and had no explanation. When I pulled up to the window I said I didn't want the water anymore and they scoffed at me.

In the background I saw a employee trying to separate lids for the cups. Instead of using her 2 hands... she used her 1 hand and mouth to separate the lids not her free hand.

Date 10 28 23

time 2:17

ticket #1985

cashier: Savana

other person: unknown

Desired outcome: should be reprimanded.

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H
6:54 pm EDT
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I purchased a 12-piece bucket of original recipe chicken at 4804 N. Sheridan Road late in the evening of 10/30/23. When I got it home, the chicken was crusted, hard and uneatable. I checked all the pieces, and they were the same. I threw it out. The next day, today, I stopped off at the KFC location and told this woman what happened. I could barely...

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I
12:03 pm EDT
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KFC Very very slow service

We visited KFC Almondvale Livingstone on Saturday 28th Oct 5.30 pm Approx, after we ordered our meal (order No 6258) we waited over 30 Minutes for it to arrive, after complaining we were told that that they were just waiting for fresh chicken wings, however we saw 3 trays of wings being distributed while we were wating and other customers who arrived at least 30 Mins after us being served.

I appreciate if it is busy there will be a delay but not when customers that arrive 30 Mins after us being served with chicken wings.

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R
8:15 pm EDT
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My Wife and I purchased a 10-piece meal and by far it was the most horrible-tasting chicken I have eaten. I've been eating KFC since 1960 when my mom first brought it home on the east coast. Colonel Sanders must be turning over in his grave. The chicken didn't taste like it had the 11 herbs and spices it was plain-tasting. I will never buy KFC again. R Martin

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D
9:42 am EDT
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First of all I love KFC but one branch has Absolutely Terrible customer service. It is located KFC 6760 Highway 92 Closed - Opens at 10:30 AM 6760 Highway 92 Acworth, GA 30102 phone [protected] I normally once every two weeks and it has gotten worst. Last month (September) I went there and they open at 10:30 however no one was at the drive through...

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S
8:43 pm EDT
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KFC Pick up order

Hi

I’al an Uber eats Rider on Sunday night I went to pick up my customer order but they gave me the order with out of drink it supposed to have drink.the customer was blaming me about his drink and when I back to speak to the shop in Acton high street was blaming and being so rude and the manager was there I know him he’s so rude so many people argue with him they didn’t even apologise this is horrible.I will report the shop to Uber eats.

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D
7:25 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Incorrect order

Visited Circleville Ohio KFC on 10-25-23 at approximately 6:00 pm and ordered 2 ea 3 pc big box meals with mashed potatoes and coleslaw and pepsi's, 2 ea 4 pc Tender meals with fries and pepsi's and 1 ea Famous Bowl. Waited approximately 10 minutes for order after paying because chicken wasn't done. (The wait wasn't the problem) We staff brought order out the famous bowl was missing, so the employee went back in and got the bowl. Upon arrival at home my wife discovered that the 2 ea big box meals was missing the sides of the mashed potatoes and coleslaw, along with the fries where cold in the tender meals along with the tenders looking like the chicken that is being used in the famous bowl andbiscuits not being done (doughy)

We live approximately 20 minutes from store and we paid $47.67 for the meal that we did not receive in full for what was payed for. We have experienced this in the past at the same store but gave them the benefit of doubt because of staffing issues.

Desired outcome: I would like to have my money refunded by gift card if possible, Thank Youemail address [protected]@icloud.com

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A
4:22 am EDT

KFC Fried chicken

I believe the local franchiser is substituting cheaper local ingredients for genuine KFC spices & breading. When they 1st opened, the chicken was fantastic, just like I always remembered. Later visits revealed poorly mixed spices in the breading. Some pieces were quite bland & others were over spiced. This last 8 pc bucket is totally bland. I purchased on Sunday Oct 22, 2023

Desired outcome: Inspect this franchise & if I am correct, warn this franchisee or pull their franchise before they destroy your reputation here on Palawan.

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D
11:39 pm EDT
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I had to think about writing this note to you all day as my daughter told me I was acting like a karen. Yesterday around 430 pm we came to your store for an early dinner in the drive through. The young man that took our order had to have it repeated several times before we could move up to the window. While we were waiting, I noticed as he walked away hi...

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R
10:09 am EDT
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KFC Service and resolution of a complaint on file #0170774

You should have my original complaint # 0170774 oct 8 on file — though my previous 3 emails worked as corporate advised this location to call and resolve-

I received a phone call from a young lady from your location #8115 on dorothy

Lane in colorado springs, co she was polite and offered to resolve-I was driving when she called and did not get here name-so I told her I would return on saturday oct 21 - unfortunately I did once they found someone who knew about it asked what I wanted and they would (share cost) at 3.30 pm pn a sat I ordered an 8 piece original and a large mashed potatoes-they informed me they had no chicken done and would I like to wait 25 minutes before they had some-I gave then a not polite no thank you and drove off — this location should be closed or find someone to mange it — so I am still ticked off - and unfortunately-will go to

Popeyes or slim chickens — what a way to do business-

Thanks for nothing bob gillis [protected] [protected]@aol.com

Desired outcome: i would prefer a gift certificate for value of two trips and a 8 piece original mealthat way i could use at one of your other locations where service maybe is important

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C
10:00 am EDT
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We went into the store and they were not really too busy manager had kid running register and window people in store were having to wait to make an order. A kid came back from break and she yelled at him and talked horrible to him in front of everyone there. That would definitely be a hostile work place and talking to a kid the was she talked to him wa...

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J
9:23 pm EDT
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I did not receive all of my order and did not find out until I was home. When I spoke with the employees, there was no apology and no surprise that I had a missing order. I requested a refund and was told to come back with my food. My wife drove back and got my missing item, and did not receive an apology or explanation. Incident happened on 10/21/2023 @...

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T
10:06 am EDT
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KFC KFC mash pot bowl

I ordered through Door Dash-The meal came with NO utensils-I rtied to call resturant 9 times- phone just rang- NO ANSWER-SO I went to resturant after work-This was Oct 19 2023 @520pm-I spoke to a young black woman-I did not get her name, I was so angry-I told her he issue-she said she can't do anything-she kept asking what was wrong with the meal-I kept saying I had nothing to eat the meal with-I asked for the manager-she said she was the manager-she was rude and just tried to dismiss me and said no refund unless food was brought back and no to any compensation for my inconvenience. I like KFC and have always. And my 80 yr old parents do too. The KFC near my parents home is great near Lasalle ave in Hampton VA-Thank you

Desired outcome: some sort of compensatio for my inconvenience and NOT be be dismissed.

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L
1:34 pm EDT
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KFC Sickness due to food.

Last night (10.18.2023) I got a KFC order I believe it was an 8-piece family meal. Both me and my friends ate the chicken, mac and cheese and mashed potatoes. Within in an hour of eating it all 4 of us were sick in the bathroom. Even today we all have been extremely ill and unable to go to work and school. We purchased this food from the Ithaca KFC on Elmira Road. This has caused us all to be very ill and no longer desire eating KFC ever again.

Desired outcome: I would like a refund

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K
8:42 am EDT

KFC not always getting the right order and being over charged for it

I am totally discuted in everytime we go into kfc ocean plaza our order is wrong i never check till i get home put yet again its wrong and its not like i only spend £10 its always over £30 this time it was £43.32 and yet again it was wrong i am fed up off this just why do they always get my order wrong and never ever have the right stuff you order large its always medium and stuffissing

order number 2027

reciept code [protected]

17/10/2023

16:15pm

cashier:jack c which a girl served me not a block as it was indoors as i always went threw the drive through but stopped because orders always wrong

trans 2027

my email is [protected]@yahoo.Com

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J
7:32 pm EDT
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On 10/14/2023 I went to the KFC at 1812 NW Topeka Blvd, Topeka, KS at 3:10pm. My ticket was #2320. I ordered the 2pc Combo. When I got home and opened the box I found 2 pieces of burnt chicken (original recipe) and a cold, rock hard biscuit. I was very disappointed. Living on a fixed income, paying $7.97 for a bowl of mashed potatoes and gravy, which were good, is not worth it.

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review Request for refund was posted on Dec 9, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3488 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
    Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number
    +1 (949) 218-4453
    +1 (949) 218-4453
    Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number
    +1 (502) 874-8100
    +1 (502) 874-8100
    Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number
    100%
    Confidence score
    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
    More phone numbers
  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all KFC contacts

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