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1.3 26 Reviews 3461 Complaints
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KFC Complaints 3461

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L
8:09 am EST
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KFC Service at KFC Gulf Mall.Gharaffa Branch

We have ordered Dipping boxes and our number was 84 .We were in the queue for more than half hour and I was standing there right at the desk and they ignored me and went on till 90 .Then I had to raise my voice to get mine done .They did mine but many of the items mentioned in the order was missing.They even served the drink on their choice.We had to get up from the dining table to the outlet twice asking for the missing items. This is such a ridiculous way of treating a customer.It clearly shows how racist some people are, especially the two lady Philipinos counter staff.

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D
6:31 pm EDT

KFC Chicken strips

Milledgeville GA 31061
Service sucks
Chicken is stale and tasteless.
Never eating here again until new staff are hired that know how to cook and wants to be professional.

Desired outcome: fix it

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2:49 am EDT
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KFC Combo meal

My strips are old they have been refried and are chewy. Now I'm starving on my lunch break. Fries are cold why are they serving left over food? This is unacceptable

Desired outcome: Refund

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4:54 am EDT

KFC LACK of wearing masks. Covid-19.

Sunday 19th December, 4.15pm.
Location KFC 208 McGuinness Boulevard, Brooklyn, NY 11222

Staff not wearing mask at 208 McGuinness Boulevard, Brooklyn, NY 11222. Store is clearly labeled that ALL employees and guests to wear masks. Staff are exposed to food and customers. No managers were present.

Covid-19 cases are on the rise. UNACCEPTABLE.

Desired outcome: Staff to be reprimanded.

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J
12:21 pm EST

KFC Refund me

Ordered a zinger box meal with corn and an extra chips instead of a drink and a zinger meal with extra chips instead of a drink

I got a zinger box meal and a zinger burger with 2 portions of mash potato?

Who wants mash with a burger? Not me!

If they'd run out of chips I'd of been happy to wait rather than get home to be disappointed

Poor service KFC Keighley

If you've run out of something just tell the customer and at least give them the option don't just give them something you need to get rid of

They did manage to put in half a portion of chips with the zinger box meal which is what makes me think they'd run out of chips

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8:48 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited Friday December 10, 2021 at the Lapeer KFC. I ordered an eight piece meal with mashed potatoes and coleslaw. I asked for wings to replace the thighs. I received no thighs and no extra wings, therefore shorted two pieces of Chicken. I received gravy but no mashed potatoes, I did get Mac and cheese no one wanted, I called the store and got a...

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A
7:10 pm EST

KFC shorted 4 pieces of chicken on a 16 pc meal

Ordered a 16 pc meal was charged for a 16 pc meal.
Received 12 pc .
KFC G410075 6003 MERRILL RD JACKSONVILLE FL
TICKET #2626 5:09PM 12-12-21

Desired outcome: 4PC MEAL

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R
6:49 pm EST

KFC Dining room closed

You KFC location in Forest City, NC has been closed for a long time. It is crazy-why can't you open it? We have not eaten there since it has been closed & will not until it is open. No excuse for keeping it closed. A lot of elderly people live here & they do not like to use the drive though. If you are not going to open the dining room-they close the store down! We have Chick-fil-A here now & Cookout is coming. Chick-fil-A dining room has been open since they opened! Shame on you KFC!

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Update by Rascalsgirl65
Dec 13, 2021 6:52 pm EST

Your KFC location in Forest City, NC has had the dining room closed for a very long time now & we are fed up with it. We now have Chick-fil-A who's dining room has been open since they opened-that is where we go now. Will not eat at your place until dining room is open. A lot of eldery people live here & they do NOT like using the drive through. We also have Cookout comiing so we will not need to give you our money anymore.

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Jafir Wadi Tanzim
US
Dec 16, 2021 1:27 am EST

I think you should buy a gift card so that you can have some discount. wanna try?

click the link below to purchase.

https://eleads7.com/click/b2048f89eba

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M
1:53 pm EDT
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KFC I was shorted 4 pieces of chicken from the 12 pc meal

Drive through ordered and charged for 12 pc meal. Went to our destination for dinner and we were short 4 pieces only 8 in bucket. It had a negative effect on the dinner party.
KFC Restaurant G410075 2 264 2626 ticket 2626 5.09pm 12/12/21
E-Mail [protected]@comcast.net

Desired outcome: 4 pc meal

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2:49 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Hello, My name is Lori Fairchild. I truly do not mean to be over dramatic, but needless to say, my recent visit to your Astoria, Oregon store was such a utter disappointment. It left me... just sad! KFC is a bit more money and calories than I can generally afford. On Dec 8th thou, we decided to treat ourselves to KFC. U was so excited! While the gal that...

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H
6:03 am EST

KFC They delivered my food but forgot 3 items in my order

They delivered my food but forgot 3 items in my order, this is the second time this has happened, forgot my drink, my chicken side and gravy side in douglas court Cork Ireland.

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J
12:01 am EDT

KFC 3 things missing

i ordered a meal to come to home - three things missing from order

i phoned 10 timess but no reply

Desired outcome: a voucher

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K
6:00 pm EST
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KFC Fill up meal

Went through drive thru and got a fill up meal. The chicken was not done potatoes were cold and I paid 26.29 for it. Could not eat it and usually the food is good. Would appreciate another meal because I had to throw out. We buried my aunt and it was our dinner. But didn't get to eat ir. Thank you

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1:58 pm EST
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KFC Local store

My husband went to KFC 1410 North Expressway, Griffin, GA 30223 on 12/05/21 and picked me up a meal that was incorrect. I ordered mashed potatoes with no gravy, sweet tea with no ice and mac n cheese. They left the mac n cheese out, they put gravy on the potatoes and ice in the tea. He gave it back to them to correct and did not check it when leaving because he assumed it was correct after having given it back to correct. Someone purposely put their black curly hair in the food. There was so much in there it had to be placed there. I am an RN and my husband a Paramedic. We work hard for our money to pay for nastiness.

Desired outcome: money back

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Update by cimsimps
Dec 06, 2021 2:06 pm EST

My husband went to KFC 1410 North Expressway, Griffin, GA 30223 on 12/05/21 and picked me up a meal that was incorrect. I ordered mashed potatoes with no gravy, sweet tea with no ice and mac n cheese. They left the mac n cheese out, they put gravy on the potatoes and ice in the tea. He gave it back to them to correct and did not check it when leaving because he assumed it was correct after having given it back to correct. Someone purposely put their black curly hair in the food. There was so much in there it had to be placed there. I am an RN and my husband a Paramedic. We work hard for our money to pay for nastiness.

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4:48 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Food quality - half cooked, dripping with oil, cold, many items I was told were unavailable at the time Orders - the last two years I have not had one order been correct, missing items or incorrect items Service - I have had to wait 5 to 15 minutes to place/pickup order while staff was busy talking to each other about everything other than kfc business -...

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L
10:37 am EST
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KFC I did not order anything

I did not order anything but I just got an sms stating I made payment to kfc ballito and the money was deducted from my bank account if you can reverse my money I will be very grateful to you

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1:56 pm EST
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KFC Chicken tenders.

After getting the last bad order from KFC I shall not darken their doors again. The Colonel has to be rolling over in his grave. I ordered a 12 piece tenders and a large fries and paid the extremely ridiculous high price of $28 for some overcooked rubberized dry chicken with breading so hard you could chip a tooth, The fries were not much better made of some past like substance shaped like a fry. The chicken was so bad the cats would not touch it and they like chicken. I filed a complaint number [protected] so maybe somebody will teach these folks to cook chicken, and when to throw it out.

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jay dee williams
las vegas nv., US
Dec 02, 2021 7:45 pm EST

i dont like doing this because people need their jobs . i also understand people have bad days. but when you get treated the sam way over and over it has got to be brought to someones attention. centtennial kfc in las vegas nv. will never see my face again . i will also tell all of my familly and freinds about this place . facebook and wherever i can find to talk about this . not only rude but drove all the way home 9 miles to find no dinner rolls in my order. went back they told me they are out not im sorry or here is money back because we are out... just money for rolls... then acted like i was a problem. the people in charge of that place need to be repromanded . im sorry about all of it dont want to be a nark but im tired of it .. thank you for reading my text .

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U
11:13 pm EDT

KFC they stole my money

i ordered a 85 dollar meal and instead got a 50 dollar meal and still payed 85 idfk

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R
4:46 am EDT
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KFC Food Quality

Today at 8:30 pm @ kfc ruwi muscat. Order number 36. Chicken pieces, srrips and fries were not fresh at all.

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4:52 am EST
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KFC Delivered only partially/ we paid for all

Order ID : [protected]
Mode : Delivery
Payment Type : Cash on Delivery

Dear KFC,

Referring to the below order, I received only partial not full. After the delivery with in 1
minutes I messaged the delivery boy and he said wait for him and unfortunately, he didn't come here yet at-least he can inform me that he will not come.

I hope you will do the necessary for the same.

Thank you.
Jasim
Mob:00974 [protected]

Desired outcome: [protected]@gmail.com

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review A mixed bucket of experiences at KFC was posted on Oct 28, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3487 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
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    +1 (949) 218-4453
    +1 (949) 218-4453
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    +1 (502) 874-8100
    +1 (502) 874-8100
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    100%
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    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
    More phone numbers
  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all KFC contacts

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