KFC
Reviews and Complaints

My wife and I sat in line for at least 45 minutes. I did not receive a receipt. I called and spoke with the acting manager and she informed me that they are short handed. She also informed me that the manager is out on medical. I feel that this is an owner problem and should not treat the customers in this manner. I will drive 15 minutes further and still get home quicker.

I have been enjoying KFC for many years now. I went to my local KFC tonight with a coupon to get 12 crispy chicken tenders to use for making chicken fettuccine alfredo. I got 12 pieces of chicken but they looked more like nuggets instead of chicken tenders. I barely had enough chicken to flavor my chicken fettuccine alfredo. Pitiful excuse for chicken tenders plus the chicken pieces were dried out like they had been cooked for a long time! VERY DISAPPOINTED! I was not going to complain about my service but since I am complaining about my food I may as well bring to your attention the rudeness of the person working the window! First of all there was NO ONE in line when I arrived but I had to wait so long to order I eventually backed up hoping to get their attention. I finally did and an older gentleman took my order and said drive to the window. I got there and he had his hand outside the window to take my money. I asked the amount and he said you said you had a coupon so you should know the amount. I said you are right as I read the amount on the coupon of $10.00 and handed him the coupon and a $10.00 bill. He said he was going to need $.60 more. I said that is why I was waiting for a total. He said you should know how much tax there is on $10.00! Sorry I do not NOT! I am old but hopefully not too old to learn to like Popeye's chicken!

Lawrence Kansas Drive Thru,

I ordered two two-piece meals through the drive up window. Food was OK. However, there was ONE napkin in the bag. Is the cost of paper napkins taken out of the employees paychecks? Or is it expected that my wife and I should share the napkin?

Very poor service, we ordered, our order taken and given the timings also, but kfc not delivered,
If problems there, should have informed before while taking the order itself, very disappointed response.

I took delivery from Doha, Qatar Bin Omran Town Centre branch and it's the 4 time I am having the same complaint. KFC chicken is always over salty. We couldn't eat the chicken and we had to dump in to the dustbin.

My order no:[protected]

My mail ID is [protected]@gmail.com
Phone no is +[protected]

Thanking you for not responding and not correcting the product.

Moideen Sharaf Ali Mohammed Abdullah

There are no kfcs in my area - I cant afford the time to run to a KFC at lunch as it takes the full hour. There is a new shopping area at RTE 4 and RTE 43 in North Greenbush, NY how about giving us a KFC? you have Hudson Valley Comm College, RPI Tech Park and a thousand other business and homes who'd love love love to have a KFC locally. Come on! these door dash etc are too expensive unless of course you only cater to the financially well off now?

I have waited 50 yrs for you to come to this side of the river... Like to see it before I die - cause your cole slaw and x-cripsy chicken is unbeatable but... Cant get to it so you are losing a lot of $$$$

please!

I order kids meal crispy strips and when I received it it was with no cookies when I called them back the call center they admit it their problem but they said they couldn't fix it, I told them I want to talk to the manager they he will call back u and he didn't call back they don't respect their clients I want to know what is the role of the manager shame on you big name like KFC to let it down into this level of poor service

Been eating KFC with my Family regular from Tahmoor NSW.

family get family pack weekly.Last 3 weeks from there been shocking, Needs to be corrected .

Chicken is dry, rock hard, the potato and gravy is most time only 3/4 full.The Chips not even full, worst part is don't care. What they give you in chicken is shocking.paying $31.95 for dry chicken, half filled potato and gravy, and chips.Pictures speak for them selves.Going plast this over Facebook, but every one gets chance to fix the problem.
Dr.Colin Reid

I ordered KFC from Lulu Barwa city, Qatar at 2018hrs on 17 jun 2021 the delivery was not done till 2205hrs and finally I had to cancel the order. I called the customer care 5 times they said the driver is on the way. It hardly takes 10 minutes from kfc Barwa city to reach my home. This delay in delivery experience is second time happening now. I want this complaint to be raised by authorities. Such an irresponsible behavior from kfc Branch.

The burger quialty is not good
Burger bun is not hot also not fresh
We complain & waiting outside the again order is not good
They burger bun they hot in oven the burger bun toast burns

I purchased A number 1 meal and paid $6.67. They were out of crispy dark meat chicken 🐓. I told them to give me original. I can't believe the piece of Chicken they served me. They also didn't put a receipt in the bag. I purchased the chicken about 5:15 PM. The staff was nonchalant. What's a shame is I'm 67 and young people think we don't complain. I'm an Administrator at my job, and I hate bad service.

I ordered an eight piece meal half extra crispy and original and they gave me all original with seven pieces six legs and one thigh, I also ordered my side where mac & cheese and mashed potatoes with gravy I received two mashed potatoes and gravy no mac & cheese. This is the third time I have been there and every time before this they were out of chicken it is a constant argument with the staff there to get food they do not ever have any ready no I do they want to serve you.

Hi, I'm a regular customer at KFC Store No: 1395, located at 6055, Creditview Road, Mississauga, ON - L5V 2A8. I am a regular customer at the store and well versed with KFC Canada's protocols and guidelines, as my husband is an ex KFC-TB, General Manager from Ontario.

My last couple of visits at this location is worth mentioning, as the service and staff behaviour I've received two consecutive times, has left me with a feeling of hatred for this store and their staff. Such disappointing and inappropriate was the behaviour of the staff, that my children who are KFC addicts, have sweared of never visiting this store which is 5 mins from my house.

On 4th May, I visited the store in the evening and ordered 2 Popcorn Poutine Fill-Ups. It was quite evident, that the girl at the cash counter was new and untrained as she fumbled to locate the Fill-Up button on the screen. After a brief struggle and after adding and deleting this simple order for a while, finally my order was placed. I picked it up, came back home only to find out that both my orders were regular poutine fill ups with few drops of gravy on top. Dry, cold and messy.

I took the meal back to get the correct order. Upon my arrival, I was told that I've been charged only for a regular poutine fill up and not a popcorn fill up. I agreed to return the wrong order back to them, pay for the balance, and pick the correct order.

At this, the manager on duty (the shift manager on 4th May evening, I haven't noticed her name), was called by the girl at the counter to attend us.

And the way that lady behaved, was just shocking. Because, I know what customers mean in a food industry. And specially KFC, as I always used to hear from my husband, how politely he would handle any issues that would arise and apologize to the customer for any mistake. "Customer First", that's what KFC Canada harps on, right? But I suppose, this manager on duty has skipped this lesson during her managership training.

She told me that I should have checked the order before taking. But never said a word to the girl at the counter who actually took the wrong order. Then, I was asked what did I order... I said "Popcorn Chicken Fill-Up" and my young daughter also at the same time said, "Chicken Poutine Fill-Up". At this the manager furiously told me, that why are we not taking the correct name of the product. I wonder, as a customer do we have to get any traing from KFC before ordering food, on how to correctly pronounce the name of a menu irem? I still can't figure out, is there a big difference between "Popcorn Chicken Fill-Up" or a "Chicken Poutine Fill-Up"? May be, that's the new KFC policy, that customers should get training more than their managers and staff. Applause for this behaviour.

That wasn't the end. When I requested to pay the balance money and get my right order, the manager told me it was my mistake and I should have checked the order while it was being placed and delivered. The worst dialogue that came from her, which was told to me and my daughter was (exact words)..."You keep on standing and waiting... We're not going to attend you as we are busy, or replace and give you the correct meal. When you get tired, you'll automatically go". These were her exact words. It was humiliating as there were other customers standing who witnessed the entire episode.

After waiting in disgust for sometime, I was given the right order as I felt like a beggar who was just trying to pay and get the right dinner for her daughters. I promised, never to visit that store again in my life.

I did not filed a complaint for such ill behaviour as my husband who is an ex KFC-TB General Manager, stopped me as he still has fond memories with KFC.

I was compelled to break my silence and write to you, after my husband himself went to order at the same store (1395), yesterday (28th May, 2021), and ordered 1 Popcorn Chicken Fill-Up. It was a take out order, for which it took them more than 16 minutes to pack. Then, we heard somebody shouting from inside to one of their colleagues, saying.."Oh, the order was packed long back and kept lying, but nobody bothered to hand it over". (16 minutes for one Chicken Poutine Fill-Up).

I know what KFC teaches it's staff about how much should be the maximum waiting time to attend a customer who has entered the store to the time he is welcomed and attended at the counter. Then within how much time the food should be delivered. Same for any car that goes to the drive-thru.

Rule books are there. Shift Managers are made to study those rules to get promoted to ARGMs and RGMs, only to forget and unfollow everything they were taught. I wonder, if KFC has just laid the rules for passing managership exams and a "ZERO" when it comes to practical use.

Yesterday, the front counter at store 1395 was crowded with almost 10 people, all talking among themselves and wondering when somewill will come to the front counter to attend them, as there was nobody at the front counter (atleast till the time my husband was there).

Does this store really follow protocols? I wonder, how cluelessly they can let almost 10 people inside the store when entire Ontario is under lockdown. "Management, please wake up and act before they shut it down completely".

However, night when my daughter was all excited to have her dinner and removed the lid of the bowl of her Chicken Poutine Fill-Up, she was overjoyed to see, that the bowl has one more plastic lid, lying right inside the food mixed with the gravy. A complete messed up dinner, in which one would not even spit. That other lid is the lid that KFC used on their 'Large Salad' cups. I do have a picture of the meal that was given to me. Unfortunately, I donot see the probability of attaching the image, otherwise I could have done so.

So, a plastic salad lid, mixed with the food, lying inside the fill-up, with the staff or packer having no clue of what/how they are packing and delivering food to it's customers. In this current pandemic time, when extra care and precautions are taken is every walk of life, Store 1395, is serving food like this.

This raises several questions on the seriousness and professionalism of the staff and food that KFC Canada is serving. Mistakes, do happen... but not everytime. In food and hospitality industry, if managers do not have some basic courtesy and know how to apologise on their misbehaviour, that too when it was a mistake at their end, then I feel, KFC should go back to the basics and start traing their staff from the scratch.

I don't know if any action will be taken on my complaint, but if not, then I will certainly let people in the community know through social media, about what to expect from KFC Store No. 1395, located at 6055, Creditview Road, Mississauga, ON - L5V 2A8.

Sanchita Banerjee
[protected]
[protected]@gmail.com