KFC’s earns a 1.3-star rating from 3488 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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product and service
I ordered the 12 piece variety bucket which was supposed to have 6 pieces of chicken and 6 pieces of chicken tenders, I got 12 pieces of chicken and no tenders ... At least 4 or 5 pieces of the chicken tasted rotten .
it was also supposed to come with two individual gravy 's for the fries,
I did not get any !
The KFC in Penticton B.C has not been good for a long time, I may never go back there again !
KFC Newport TN
My wife and I sat in line for at least 45 minutes. I did not receive a receipt. I called and spoke with the acting manager and she informed me that they are short handed. She also informed me that the manager is out on medical. I feel that this is an owner problem and should not treat the customers in this manner. I will drive 15 minutes further and still get home quicker.
KFC - Buford, GA Customer Service and chicken product
I have been enjoying KFC for many years now. I went to my local KFC tonight with a coupon to get 12 crispy chicken tenders to use for making chicken fettuccine alfredo. I got 12 pieces of chicken but they looked more like nuggets instead of chicken tenders. I barely had enough chicken to flavor my chicken fettuccine alfredo. Pitiful excuse for chicken tenders plus the chicken pieces were dried out like they had been cooked for a long time! VERY DISAPPOINTED! I was not going to complain about my service but since I am complaining about my food I may as well bring to your attention the rudeness of the person working the window! First of all there was NO ONE in line when I arrived but I had to wait so long to order I eventually backed up hoping to get their attention. I finally did and an older gentleman took my order and said drive to the window. I got there and he had his hand outside the window to take my money. I asked the amount and he said you said you had a coupon so you should know the amount. I said you are right as I read the amount on the coupon of $10.00 and handed him the coupon and a $10.00 bill. He said he was going to need $.60 more. I said that is why I was waiting for a total. He said you should know how much tax there is on $10.00! Sorry I do not NOT! I am old but hopefully not too old to learn to like Popeye's chicken!
Noooooo chicken
Hi, this is not a complaint this is worse, it is inconceivable that a KFC store does not have chicken, I explain it better; yesterday I went to the KFC # 250015 located at 510 south river street at 9:18 pm as you will see in the photo that I send them, I approach the drive thru to buy a family fill up meal and they tell me that they only have leg which they...
Read full review of KFCTiny pieces
I ordered a 16 piece meal. When I opened the bucket, it was only half full. Every piece of chicken was 2-3 inches long. I took pictures with a measuring tape as proof. There was no way this would feed the 5 people I bought it for. The legs were the size of drummettes. The thighs were no bigger. I called the store immediately. They acknowledged the small...
Read full review of KFCNapkins included with order
Lawrence Kansas Drive Thru,
I ordered two two-piece meals through the drive up window. Food was OK. However, there was ONE napkin in the bag. Is the cost of paper napkins taken out of the employees paychecks? Or is it expected that my wife and I should share the napkin?
Desired outcome: Put more napkins in the carry out orders if more than one meal is ordered.
Kfc
Very poor service, we ordered, our order taken and given the timings also, but kfc not delivered,
If problems there, should have informed before while taking the order itself, very disappointed response.
24 piece bucket complaint
I took delivery from Doha, Qatar Bin Omran Town Centre branch and it's the 4 time I am having the same complaint. KFC chicken is always over salty. We couldn't eat the chicken and we had to dump in to the dustbin.
My order no:[protected]
My mail ID is [protected]@gmail.com
Phone no is +[protected]
Thanking you for not responding and not correcting the product.
Moideen Sharaf Ali Mohammed Abdullah
Desired outcome: Over salty always
Locations
There are no kfcs in my area - I cant afford the time to run to a KFC at lunch as it takes the full hour. There is a new shopping area at RTE 4 and RTE 43 in North Greenbush, NY how about giving us a KFC? you have Hudson Valley Comm College, RPI Tech Park and a thousand other business and homes who'd love love love to have a KFC locally. Come on! these door dash etc are too expensive unless of course you only cater to the financially well off now?
I have waited 50 yrs for you to come to this side of the river... Like to see it before I die - cause your cole slaw and x-cripsy chicken is unbeatable but... Cant get to it so you are losing a lot of $$$$
please!
Desired outcome: OPEN A NEW KFC IN SHOPT RITE PLAZA RTES 4 & 43 NORTH GREENBUSH, NY
Kid meal cookies
I order kids meal crispy strips and when I received it it was with no cookies when I called them back the call center they admit it their problem but they said they couldn't fix it, I told them I want to talk to the manager they he will call back u and he didn't call back they don't respect their clients I want to know what is the role of the manager shame on you big name like KFC to let it down into this level of poor service
The chicken and fries were so hard I couldn't eat them. Wasted my nine dollars for going there.
Went kfc in shelbyville ky. The chicken and fries were so hard I couldn't eat them. Only thing I could eat was the biscuit. After not having any lunch I was straving and then get food that I couldn't eat. Nothing was fit to eat I just wasted my nine dollars. The food must have been cooked this morning.
Read full review of KFCTahmoor NSW 2573 KFC
Been eating KFC with my Family regular from Tahmoor NSW.
family get family pack weekly.Last 3 weeks from there been shocking, Needs to be corrected .
Chicken is dry, rock hard, the potato and gravy is most time only 3/4 full.The Chips not even full, worst part is don't care. What they give you in chicken is shocking.paying $31.95 for dry chicken, half filled potato and gravy, and chips.Pictures speak for them selves.Going plast this over Facebook, but every one gets chance to fix the problem.
Dr.Colin Reid
Delayed Delivery
I ordered KFC from Lulu Barwa city, Qatar at 2018hrs on 17 jun 2021 the delivery was not done till 2205hrs and finally I had to cancel the order. I called the customer care 5 times they said the driver is on the way. It hardly takes 10 minutes from kfc Barwa city to reach my home. This delay in delivery experience is second time happening now. I want this complaint to be raised by authorities. Such an irresponsible behavior from kfc Branch.
Hair on my food
I went to KFC / LJS (5681 Memorial Dr, Stone Mt GA) ticket #1268. I saw a large hair on my chicken breast. I went back to the store to discuss the concern. The manager was given the meat w/ the hair on it to review. She discussed poultry processing concerns. She offered me another meal but I became displeased. I am sadden about the customer svc and filth.
Read full review of KFCInvestigate problems with the resturant.
The store in Port allen is by far the worst fast food place I have ever been in. I live app 25 miles from store and sometimes I want KFC, orginal recipe to be exact. The last 4 or 5 trips I made to the store I was told I'd have to wait because they were out of orginal. Once they were out of crispy too. These visits are all times of the day so it's not that...
Read full review of KFCService
My name is Donna Reese and I'm filing a this complaint against the KFC located at 1630 Veterans Boulevard, Dublin, Ga. I went there to get a 12pc. Chicken tender Family Fill Up for $20.00. I saw that it was offered online but when I got there the shift manager that was on duty said that they don't do that, so I pulled it up and showed it to her and she...
Read full review of KFCZinger stacker
The burger quialty is not good
Burger bun is not hot also not fresh
We complain & waiting outside the again order is not good
They burger bun they hot in oven the burger bun toast burns
Desired outcome: The staff is good but cashier madam iram is not cooperative
Chicken
I purchased A number 1 meal and paid $6.67. They were out of crispy dark meat chicken 🐓. I told them to give me original. I can't believe the piece of Chicken they served me. They also didn't put a receipt in the bag. I purchased the chicken about 5:15 PM. The staff was nonchalant. What's a shame is I'm 67 and young people think we don't complain. I'm an Administrator at my job, and I hate bad service.
Desired outcome: At least 2 free meals at a different KFC
Fill up meal on 5/30/21 no cookie no gravy on mashed potatoes got butter but no biscuit
Went to kfc ticket +number 1781 at 7:52p.m. ordered a number 1 fill up a leg and thigh. I didn't get a cookie. I didn't get gravy on my mashed potatoes, and got butter but no biscuit. I don't know if it was because of the time I ordered or what, but this is unaceptable. Restaurant +K966001. I visit this store quite regularly and have never had this result...
Read full review of KFCProduct and service
I ordered an eight piece meal half extra crispy and original and they gave me all original with seven pieces six legs and one thigh, I also ordered my side where mac & cheese and mashed potatoes with gravy I received two mashed potatoes and gravy no mac & cheese. This is the third time I have been there and every time before this they were out of chicken it is a constant argument with the staff there to get food they do not ever have any ready no I do they want to serve you.
Desired outcome: Refund
KFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 23, 2024
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