KFC’s earns a 1.3-star rating from 3487 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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Food
I bought at store#g4100077 1/7/2020 my ticket # was 2806 whole store # was g410077 2 253 2806 name is carl gutzmer called promised call back with in 24 hours has not happened charged 36.55 manager was discus ting glove on one hand none on other touching food with both hands came to car no face mask no hair nets we did not eat food went next store to mary ...
Incompetency breeds bad service
My wife and I are both disabled and so order food in often. The last 3 times we ordered from KFC @ 1125 Main St. WPG, MB, CA. we ordered early in the day (between 10:30 and 11:30am) from the internet. We had a horrible time with their website; every time we put in our address their system would change it. After fighting with that for a half hour the order...
Read full review of KFCchicken
I ordered a 12 pc bucket and only received 10 pcs I also ordered 2 mashed potatoes with gravy only received 1 gravy with my order the drive through was not busy so I am not sure why my order was so wrong they appeared to be standing around talking and laughing when I pulled up to the window maybe that is why my order was wrong order number 359862 1/10/21 344 pm cashier Zgmir H
Read full review of KFCTerrible service
The moment walked to do an Uber Eats Pick-up right in the back of the kitchen there were only two people working there yesterday and the manager was outside his truck talking on the phone. They were out of the Honey BBQ, Nothing was ready at the time I entered the restaurant. There were not enough people, very poor service; something needs to change!
Cash
I was just at the KFC in Orleans on trim road and ordered my food like I do or did this week and I couldn't get my food because I was paying cash I find this very ridiculous not accepting cash when they did last week and I sure hope to get compensated for this problem because I sure do like eating at KFC. Thank you, Daniel Brunet email address [protected]@hotmail.com
Read full review of KFC and 2 commentsEight pieces chicken bucket
I bought chicken tonight and after eating one piece I feel nauseous and I have a bad taste in my mouth that won't go away. I have never gotten a bad order from this location but I feel like since it was close to closing time they gave me old chicken it didn't look like kfc quality and I still had a piece now i'm wondering if i'm gonna be alright.. You guys really dropped the ball my stomach is making noises
Crispy colonel sandwich
I love this sandwich but for the past to visits on New Year's Eve and today the chicken was hard like a crouton. They are not watching their hold times. I tried to call the store and no one answered the phone. I do wish to be contacted. Also the one in midfield always says the chicken is frozen after 7pm. Constantly out of product and also they have horrible attitudes in the one in midfield. Hueytown is at least pleasant
Desired outcome: Replacement order requested
Refund
Placed a online order Nov 30/20, had to cancel 5 min later, to date Dec 7/21 unable to receive a refund via 1100 St Mary's Road Wpg. Have contacted KFC about 10 times, still no refund whereas my initial order charge was processed immediately !!
Read full review of KFCStore staff errors
7901 N. Oracle Hwy, Tucson, AZ 85704 · ~1.1 mi [protected] locations.kfc.com Open · Closes 9:30 PM (Special hours Dec 31)Hours may vary Dine-in · Takeout / Delivery I ordered the enough food for today - and tomorrow 8 piece original and then 8 more for tomorrow plus sides. We ordered via doordash and got confirmation from doordash the order was placed...
Menu price
For months now, the price listed for a 2 piece fill up is five dollars on the drive thru menu board. They charge 5.49 and do not care about the difference at the window. They blame the customer for not adding the tax. Yet, the tax in pennsylvania is 6% which comes out to total of 5.30. They refuse to acknowledge this math. Imo, I dont believe the staff...
Read full review of KFCRefund
We made a online order, canceled and placed another order via 1100 St Mary's Road Winnipeg Mb, charge for both were immediate, but as mentioned, we canceled the first order within 5 min and are unable to receive credit for the first cancelation, this was since Nov 30th! So insure of your order prior to issuing as who knows when you will receive credit!
Read full review of KFCFood
On 12/24/2020 my husband stopped at the drive thru pick me something to eat up so ce I had been busy and was still wrapping last minute gifts. O was on the phone telling him what I wanted (this was 15-20 prior to them closing early due to christmas eve) so I heard what was said. He ordered livers "we are out of livers" so hot wings " we are out of hot...
Read full review of KFC and 1 commentThe chicken and the gravy
We purchased a 12 piece original chicken and gravy Sunday, 12/20. The chicken was way too salty and the gravy was so salty we had to throw it out. So sorry to see this business go downhill over too much salt Not to mention the wasted money spent.
Desired outcome: Order replaced made with less salt so it is edible.
I was over charged for my bill and giving a receipt
My receipt is very confusing and I was over charged for my bill I would like to understand what happened. I got an apple juice.. 4 pieces of chicken... a muntian dew ... Nachos supreme and a small gravyCan you please call me @ 780_807_8676 thank you
My name is assab mohamed
Desired outcome: Address the matter and a refund
Hard chicken
I'm not upset with the crew themselves they did good. Yet the chicken on all 3 meals was so hard we had to give to our dog. Even my original recipe was too hard to eat. We order this every time but from a different store. I'm not trying to be hard to deal with but $25 on Mac and cheese and biscuits seems to be such a waste of money.
Order
I ordered on Uber eats for dinner tonight (12/13/20-approximately 7 pm). I ordered a 3 piece meal w/fries, lemonade & honey for the biscuit. I also ordered a 3 piece tender meal w/ fries, a Pepsi, 2 honey mustard sauce for tenders & honey for the biscuit. The KFC in Kennesaw GA had run out of chicken so my order was late. What I received was a 3 piece w/no...
Read full review of KFCNever receive what I want
Today we went to your KFC in South Milwaukee. I had a regular coupon for $20. It was 6 pm We wanted all dark filler up which is $20 I should have had only $1.12 tax. Well as usually we couldn't get all dark meat it would be as usual 20 min wait they said we could have given us mostly wings.foe a chicken place it's not at all organized. I think you need...
Read full review of KFCMeal # 13
On 12/9/20 at 1:40 pm, I visited your 208 N. Locust Street, Davenport store the drive thru microphone was broke and a sign was on speaker telling you to pull around. I waited for someone to help me for over 5 minutes. The cashier was Kiya. I ordered the #13 chicken little meal with wedges. My ticket # is # 2219. I ordered wedges & was charged for & received...
Read full review of KFCService at drive through
At approx 3.40pm today was sitting at drive through area at kfc Oxenford for 5mins. A car pulled up in the next order bay and was served straight away - still I was sitting there waiting for my order to be taken.
I compliant to the operator after I had to reverse my car out so I could go into that bay as no one wanted to take my order. All I got was in sorry.
Service levels are not up to standard - won't be coming here again
About general manager simar of kfc dundas trafalgar road oakville ontario for not taking her job responsibly and harassing employee
To whom it may concern. I was hired as a team member at KFC Dundas St Oakville Ontario by their general manager Simar Kaur. First she was really nice to me and told me she will give me the availability according to myself as I was working at McDonald's and was about to quit because I hired at kfc. She said me that as I am hired full time she will not be...
Read full review of KFCKFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all KFC contacts
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