KFC’s earns a 1.3-star rating from 3487 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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Non delivery of product I was charged for
Ordered food for two adults and a young child on Monday evening. Food never came and and child fell asleep hungry. Waited on the phone for 1 hour and 22 minutes to speak to someone at customer service. They were unable to do anything, as they are a glorified answering service that can only take the info and forward it. Two days later and i'm still waiting...
Read full review of KFC21 pieces chicken bucket I purchased earlier on today
Hi kfc I'm sphelele from Durban newlands east I'm very disappointed with the kfc we have here in parlock terrible meat and preparation the meat was still looking awkwardly white inside and dry and dark on the outside I'm going to come to a point where I never ever go to kfc again even though you guys are my favorite even urls slider wraps they are dry with...
Product chicken fillet burger and smart deal
Walk in purchase @
KFC KSA Madina Road
Site No. 12703
Tax Invoice 300056145400003
Order No. #5
Time: 7.30pm
Date: 15/11/2020
Host: Omar
Dear KFC,
This is my second visit to this branch. I usually buy at the KFC on Prince Sultan Road and have always got finger licking good chicken.
On this particular night at the branch mentioned above. I ordered 1 Chicken Fillet Burger for my wife and 1 Smart Deal snacker box.
We live 15mins drive away in Saudia City Compound.
On our arrival home we opened our meals to eat. The chicken fillet on the burger was dry and hard. As well as my piece of chicken on my Smart Deal chicken sandwich. My chicken piece a breast was also dry.
I phoned KFC complaint to complain but the agent on duty was having difficulty communicating in English. I wanted to take the food back but it was late and I had to work the next day.
I would like a refund.
Kind Regards,
Gary Hundley
+[protected]
Service
The service I received thru the drive thru was absolutely terrible.. I had to ask three times for butter and honey.. didn't get any silverware or napkins, had to ask for that.. while the guy at the window has his back towards me engaging in other discussions with his coworkers.. I was absolutely appalled at the service at the kfc in Peoria on 91st ave and union hills around 6:00-6:30 on Sunday evening
Read full review of KFCMissing products
My partner visits KFC drive through (Crownhill retail park, Plymouth) every Friday and/or Saturday evening whilst caring for a young adult with high functioning autism. Due to her needs, as you can imagine she likes everything in specific way & KFC is part of her routine. This is the second time over the last month or so that parts of the order had been...
Double payment
On October 25/20 I tried to place an online order for pick-up at 5:30pm. The order was placed around the 1:00PM timeframe. The order failed to go thru mentioning that the server was down on your end?? I waited a few mins and tried to place the exact order again. I order 10 piece bucket, lg. fries, gravy, mac salad and coleslaw. The online order came out to...
Read full review of KFCHad chicken and salad was horrible tasted double fried
We ordered 10 piece chicken it was done in old oil dark like it was double fried, 3 wings 2 legs no thighs, Nd tube toys white meat was not the normal breast very strange and very greasy. The Mac salad and coleslaw was nasty nothing like kit use to be. We r very disappointed it was the one on lukachuck way chillies bc. contact Wayne [protected]
Raw chicken
I ordered from kfc in red deer on gasoline alley. My order was 3piece chicken meal m stacked meal. My 3 piece meal was raw eith blood in the box. I just recieved a call from the manager from kfc in red deer askn me he will replace my order. WTF. I told him I was just passing through red deer. The manager told me to com back and he will giv me my order. I told him I took pictures of the raw chicken. Is this how compensate customers. I am in contact with news.
Not fresh big crunch
I was in kfc prince street, sydney, nova scotia, canada yesterday. I ordered 2can dine big crunch and I requested a new drop big crunch, this is the second time I ordered with the same guy named Amrinder. We told the lady cashier that we are willing to wait but the guy gave us the big crunch from the warmer. And even if we told him that we are willing to wait he still gave us the one that they have and keep arguing with us.
Product
Hello. I just bought a mixed feast from KFC Moe in Gippsland vic. On arrival at home and getting it out of the bag I couldn't believe yet again how bad it was. Chips aren't even half full. I put the two of them in one and still not a full serve. The actual chicken was terrible batter falling of soggy and so little of it. I took a photo of it. I have never...
Pick up customer service
I phoned in to file a complaint 3 weeks ago. All the details were given to the agent. I was supposed to get a call back with a week. 3 weeks later I have not heard anything from them. All the details were supposed to be noted in this complaint case number: 57SW9N
Customer service
Ordered a 2 piece chicken combo which was supposed to include wing and breast, coleslaw, mashed potatoes and gravy, biscuit. I went to a park to eat my meal. What I got for lunch was 2 pieces of chicken, mashed potatoes with gravy, biscuit. What was not included was utensils for the for the potatoes, and wipes for my hands. Went to the drive through window. The employee their was friendly and helpful.
Read full review of KFCNot delivered my ordered and as well as canceled it.
I ordered KFC online and paid full amount by knet but KFC didn't delivered my order on time and canceled it after I asked them to send me my order. KFC canceled my order and said that my paid amount will be paid after 3 days. KFC didn't sent me any email confirmation for my canceled order and for my amount refund. KFC have to respond me to this.
Wrong order
Kfc #1587. Inside purchase ordered 2- 4 piece combos for $15. Took it home and when I opened it I had 2 1p/crunch org. I'm sure I had someone else order because the receipt states the crunch order. So I likely was not the only dissatisfied customer. I tried doing this last week but I couldn't access site. I'm was not a happy customer by any means. Please inform your staff to check orders more closely. Thanks joanne.
Read full review of KFCCold chicken, and no one read my note!
Store No 16K
TIC No: 12057528R
Receipt No: 1027/685115 DELIVERY
Date 27/9/2020 23:27:42
Ticket 254
I ordered variety box meal and in the note section I wrote (Please no breast)
the ordered came on time! in the box I found HALF BREAST (cold and tuff), and the drum stick also cold and smells like living chicken, and the third piece was a cold wing, the three hot wings were not hot, the only warm thing I got was the PEPSI..
I ate a little and I threw the rest.
I used to love KFC back in Jordan because its rare when they make a mistake, here in Cyprus every time I order I take the worst food.
I QUIT KFC
Service
Hi, I am writing this email with a note of very bad experience which i got it from the branch bin omran.
We visited the place yesterday after a long gap, while having the KFC we found flies dead in the snack box, on checking upon your staff who was working, he easily told that we will replace the box.
Later we got the replacement of box but it is not the matter of replacement, it is such a bad experience and we looked for an hygienic but in that branch its completely zero, i would like to inform also that there were lot of flies flying around.
I would like to take the complaint on a serious note and ensure the action is taken on the same.
Any further clarification you required, call me 974- [protected].
Disappointed customer.
Chicken and big crunch combo
I have ordered KFC from both stores and was very displeased, I always like the Big Crunch combo, but my Husband always wants the chicken! I order chicken aleast once a week, so we ordered from KFC on regent street and it was terrible, it was pure grease, cold and my Big Crunch was a store bought frozen chicken burger pattie! That was terrible. So we were in...
Read full review of KFCRude staff
My daughter is hard of hearing But the female staff on the window order at approx 7pm Wednesday August 5 went onto to refuse her service saying she cussed at her?? My daughter did not cuss and the other adult says that she did shout the order as the 3rd time of getting it incorrect she felt she should shout it than speak it the manager Jasmine was told my...
Read full review of KFCNot able to order what I wanted.
My wife and I are both diabetics we do not eat fries, kfc salads or corn. When I requested a variety bucket and asked for the chicken only I was told that it came with sides. I explained I did not want sides because I could not eat them, I asked could I please get just chicken. I was told it only came with the sides as that was the way the computer was set...
Read full review of KFCNo service for customer complaints
For several weeks I have tried to call and order grilled chicken. They have never answered the phone and I have the right number. Last week I received an incomplete order, this week I went to pick up an order and informed them of this the answer I got was that I would have had to call them as soon as I found this. Once again they never answered there phone...
Read full review of KFCKFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all KFC contacts
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