KFC’s earns a 1.3-star rating from 3487 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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mashed potato bowl and service
I just purchased two $5 potato bowl fill ups. I didn't get any utensils NOR any cookies. I have a total of 7 little pieces of chicken, which used to be a surface full! I got about 6 strands of cheese on top! I am so disgusted with this location...management has been seen hollering at staff and talking about lost food cost several times when I have been at the window. Something really needs to be done to improve this location!
Read full review of KFCgeneral manager
The general manager at this location is the worst i've seen. I been coming to this location for years always enjoyed the service until recently. I never heard a head manager threaten or lie so bad, the way he talks to the employees and his other managers is so rude and disrespectful, I stopped coming unless I see the young shift leader there. I think the...
Read full review of KFCfood
Arriving and kfc in wigan staff were helpful but as we got our meals which was a original recipe salad, the chicken was cold couldnt eat this sent it back staff were helpful and replaced this but still couldnt eat it the salad was so dry . My friend ordered a mighty box for one The chicken was cold the wedges were cold and tastless and she found a hair in...
big box
Original recipe KFC has always been my favorite and I have been buying your chicken forever as I am 69. Bought a big box and drove home. When I opened it I found 2 small drumsticks and a thigh. This is by far the worst priced meal I have purchased and I will take my future business elsewhere. This is not the way to keep repeat customers. [protected]@yahoo.com
Read full review of KFCservice
We went to KFC to get dinner tonight and arrived at 8:40, we waited in line til 8:55 and when we pulled up finally after waiting for 15 min on 2 cars the girl laughs and says "Were closed" not sorry, no apologies, just disrespectful and rude as can be! We have been eating and tolerating many things, new management over and over through the years but you need to have better customer service skills! I would not be surprised is you're profits were down this year because of poor customer service!
everything
You'll the worst place to eat anymore do away with everything good, and grilled chicken I hope lees goes in a lot of you'll places or take over and there will be good place to eat and not honoring senior citizens except for two days a week seriously I hope y'all go out of business no chicken livers no cottage cheese The greasy chicken anymore never seen so much grease there's a lot of people saying things I can understand why
pathetic service and they gave us stale burgers
We decided to try out the new KFC in Colorado Mitchell's Plain and it was the worst experience ever. We ordered 2 buckets for 1 and 2 crunch burgers. Firstly the crunch burgers felt stale and it seems that it was old burgers that was either made hours before or a day before because the burger was ice cold and the paper was sticking to the burger. That...
Read full review of KFCfood product and employees
I went to this establishment 12:32 pm. I ordered an 8 piece meal with large sides. All of my sides were not fresh and biscuits are harder than a rock. The potato wedges are old and rubbery who knows how long they have been sitting there and the corn was dry too. I called the KFC store and a gentleman that answered told a young lady there she had a call and...
service at kfc on emanuel church rd., west columbia, sc
Let me say that there is a KFC, a Popeyes, and a BoJangles within a mile of my house. We try to do business with KFC but they make it very difficult. Literally EVERY time we order from there they screw up our order. EVERY TIME. I don't know if the folks there can't hear, are on drugs or just don't care however it's impossible to get what you order from them. They even have a sign in the drive through window saying "Check your order before you leave"! It should not be the responsibility of the customer to verify the order, that;s what you pay them for. Have you ever tried digging through boxes of chicken in your car, after dark at a drive through to verify orders. That is simply stupid to expect that of people. The service is unacceptable. You have a good product so it's a shame the help is costing you business.
kfc famous bowl
My son and I ordered two famous bowls through the drive-thru this evening and when we got home we were both very disappointed. Our nuggets were sparse and as small as gum-balls. We couldn't find the cheese and it was overpacked with mashed potatoes. My son initially wanted the kentucky fried wings, but there was a 15 minute wait. Unacceptable! This was the worst famous bowl I have ever had.
Read full review of KFCterrible service
The service at this KFC location is terrible or non-existant. Placed a carry out order on 12-7-19 and waited for 45 minutes for my order. My order was finally given to another customer. When I advised the manager of the problem no offer was made to prepare my order. The only responce was "sorry about that" and walked away. Asked the cashier for a refund and...
Read full review of KFCProduct and customer service
I bought $10 popcorn chicken and went home to find the popcorn quantity was very little... This is my home kfc I go every week.. I call to complain and anusala was very arragont... She said she can give me small popcorn or else I have to come right now to replace the $10 pop corn bucket... The weather was so bad so I tried telling her and she cared le...
food / customer service
First off, the staff here is aweful. I have never gotten good service here, i'm always waiting atleast 10 minutes for them to make us "fresh"food when most of the time the order is incorrect, and the food is always cold. Tonight is the last night I will ever go to this location. After waiting 15 minutes for a 2 meal order, half the order was incorrect and...
Read full review of KFCsenior citizen discount
Hello. I am writing and complaining that I was told that the corporate office of KFC sent info out to all stores to discontinue senior citizen discount. I and many more feel that that's unfair to us seniors. 10% discount won't hurt any KFC, but it helps us seniors. The pieces of chicken have gotten lots smaller and our Favorite $5.00 Fill-Up has the price raised to $5.49. If the prices are raised, at least put decent sized pieces of chicken in the box, and give us Seniors back our Senior Citizen Discount. That's why your business at KFC is going down. I hope all of this can be resolved soon and easily. Thank you very much. Linda Kutscher Chalmers [protected]@yahoo.com
drive through
So yesterday my family went to KFC to get the 20 dollar fill up..we ordered an extra side of tators baby's..were told to pull up the tator babies had to cook.nfter 10 minutes of waiting a young lady brings our meal..we live, in the county about 17 Mike's from KFC..once we got home ..our 20 dollar fill up meal was great..but I paid for tator babies..and was told to wait on them to cook..they never did give us tator babies..I will tell you I called them..no compesention. If any kind..just..I'm sorry that happened to you..I'm very dissatisfied I was gonna use them at Christmas but I will now go to Bojangles..this was a bunch of BS..n these people want 15 an hour..really for what...I promise I want go back..this happen in Enterprise Alabama
Zip is 36330..don't know the physical address but it's on bill weevil circle
My name is Jerry Watson
3428 county road 606
Enterprise al36330
Google it you will see how far I live from town
My email is [protected]@yahoo.com
My phone is [protected]
the buffet at kfc
Me and my husband went to KFC to get the buffet at 545 pm. There was no chicken nor slaw. And the couple of pieces of chicken that we DID have.. were not done..we were very disappointed. More people came in for buffet and employees got upset because we complained. Very dissatisfied customer Debbie and Scotty Simmons 141 Nike Lane Mount Airy NC [protected]
my meal and service
I just went to KFC this morning at 10:33am on 12-08-2019. I asked about an 8 pc. meal with sides. The gentleman told me I had to take mashed potatoes and gravy with cole slaw. I told him I thought I got to pick my sides. He said only if I pay for them individually. He was rude and disrespectful. Them a girl came up that said she was a manager and told me if...
Read full review of KFCproduct and service
I went thru the drive thru about 630pm at store on 29th and sunnylane I ordered the tenders/fries 10.00 bucket and a 15.00 tender bucket and was told they were out of tenders. So I drove to the kfc on 15th and. Air depot and ordered the same thing and was told again no tenders person said they were frozen so they were not going to cook anymore. My last...
Read full review of KFCinconsistent information & service
I work two and sometimes 3 friday evenings per month & for the past 16-18 months I have stopped each of those evenings @ the kentucky fried chicken store on rte. 140 in tilton, n.H. Around 8:30 p. M at the drive-up. Each time I have ordered 10 original wings (and if not available all in original, I am offered extra crispy or whatever as a substitute...
Read full review of KFCextra crispy chicken
I have eaten at this store 11 times in 5 months. I have ordered extra crispy each time and each time was told they were out. Now I find out this store doesn't sell extra crispy. I have been there the last three nights in a row. 5:45 pm, 6:15 pm, and 6:45 pm respectively. Each time I ordered an 8 piece bucket of extra crispy. Each time I was told they were...
Read full review of KFCKFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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