KFC’s earns a 1.3-star rating from 3488 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
food and condition of location
My wife and i, and a neighbor stopped to have lunch at one of your locations, we all had a 3 pc. Chicken basket, and a fountain drink. I can only try to draw a mental picture for you but it demand, s a personal visit to this location. For example, next to the fountain machine and the wall there is a quarter of a inch build up of syrup and dust that look...
Read full review of KFCfemale manager on duty at 12:22pm today, january 9, 2020
Co workers and I ordered KFC through Doordash, item was missing I called the store and all the manager wanted to do was argue with me, tell me how they are not affiliated with doordash. She made NO attempt to rectify the issue. I would like to make a formal complaint regarding the unprofessional attitude and poor management against the manager on duty. I...
Read full review of KFCbathroom
The men's bathroom has a putrid smell to it. It made me sick to my stomach. It has the same terrible smell each time I come here. I do not know where the smell is coming from, but I suspect it is coming from the men's urinal. Something should be done because I believe it could become a health hazard if left unchanged. They don't have any documentation in the bathroom saying when it was last cleaned.
Read full review of KFCmasala chicken
Good day On 05/01/2020 at around 11:30 i went to the KFC at Goldfields Mall in Welkom to buy 2two Masala meals for me and my wife. They told me that they dont have in stock. I then went to the KFC at the Game shopping centre and was told the same. I dont understand that you can advertise a new product but two KFC's did not have any. Thanks Regards Mark Lucas [protected]
Read full review of KFCtoo much late serving/cardamom tea/ice cream
Slam... Sir I m Sheikh Omer Adv. From okara(City) We multiple of times go to Kfc okara ... But most of the time IceCream not available... But YesterDay I along with my family roundAbout 11:30 P.m ... First of All no salesMan available on cashCounter, Mr Manager is on leave due to attend marriage, ...then I want to order IceCream but unfortunately not...
smell (sewer gas)
On jan 4 2020 at 6:56 pm my family and went to location for dinner and the smell of this kfc smelled of either sewer gas or propane we did stay there to eat intill my eyes started o burn and my nose started to run it was like I was back in basic training going thru the tear gas chamber, I am also a emt for evans mills ambulance services and 5 weeks ago my...
Read full review of KFCmasala box overpowered with spice and chicken raw inside
Good Day I am so terribly disappointed with the meal I just had with my children from KFC bought inside Strubbens Valley's take away. It was the first time ordering Masala Crunch box, I ordered 2 Masala box chicken for R49.90 each and Chicken box also for R49.90 as a family we were all looking forward to try out this new product since we are such big...
Drive through times and messed up order
I waited 25 minutes after i went through the drive through, They told me to wait outside in the parking lot they would bring my food. After waiting 25 minutes i went inside the kfc. I ordered 2 can dine for $9.99. One with regular mayo and one without, I ordered a big crunch combo wth regular mayo after waiting an additional 10 minutes they completed the...
Read full review of KFCchicken gizzards availability
This is the fifth time I have complained about being told they are out of gizzards! It would seem to me that the managers could figure out how much gizzards they need to order to last them until the next order arrives. This seems to occur each week Friday through Sunday (the busiest time of the week)! I have been a loyal customer for many, many years, and...
Read full review of KFC and 1 commentpackaging
I purchased a 12 pc bucket with fry's and gravy. Lid on gravy was not put on properly. By the time I got home the gravy had spilled through the entire bag. What a mess! The entire order was covered in gravy. There was not enough gravy left for even a single helping. This is a new store, you need to train your staff to pack to-go orders properly. (now i'm...
Read full review of KFCadvertised prices not being honored
I went for dinner New Year's Eve because a bucket of legs and thighs was advertised for $7.99. I was charged &16.52 (including tax). When I complained about the cost not being the advertised price, I was told to "have a nice day". I was having a nice day until I was ripped off for $8.00. Also, I was not offered a senior discount. Believe me, I look all of...
Read full review of KFCorder
I came into KFC located on Garfield and ordered food spending $20. I asked for a cup of water and was told I would be charged for it. Why when I am spending 20 plus in your establishment? It didnt have to be a big cup but common customer satisfaction isn't to too much to ask. Needless to say, KFC has lost a customer. I am a consumer who once you have disappointed me, it is difficult to get me back. I am only stating my opinion so that KFC would consider changing their policy of charging for water
not delivery
A very disappointing and unfortunate moment I have ever experienced with KFC doha I placed an order 9:30pm and till 11:50 there prefer was delivered even customer services office was Called and there was one lady answered she lied three times that your order is about to get deliver .
I want to know one thing if KFC can not do what they promise to people they should stop online service or if there is any delay let the people to get information in advanced that we can find alternative food rather waiting for 3hrs for nothing .
I have uploaded the pictures when I told the customer service lady she kept me on hold for 14minuts and what a shame my call was disconnected .
I want the management to go through the investigation and find out why was i fooled like this.
[protected]@gmail.com
staff
I visit the store on the 30 December 2019 at 06:36. The lady that help me was not very friendly I said good morning how are you she did not reply just waited for me to order. Also took her time to assist. When I received my order I said to her she could be a bit more friendlier and she immediately was defensive she was etc. It was her choice to work at KFC...
Read full review of KFCtake out #6 big box three piece meal was wrong and incomplete
I got my KFC ticket number # 3317 at 3:25 p.m. on 12 /29 /2019 I ordered a number six big box with three pieces with coleslaw and mashed potatoes and gravy cost with tax $9.25 I got chicken that was overcooked and dry. I received a leg, a thigh and a breast when I should have received two thighs and a leg my sides were mashed potatoes and gravy and coleslaw the mashed potatoes had no gravy I called the store to file a complaint I was told that the number 6 big box only came with two pieces of chicken and not three so they would not be able to exchange my order but offered me some new sides I told him I was filing a complaint and they hung up the phone my name is Joseph Clark I am a loyal KFC customer and was disappointed in how the situation was handled I would like a refund or replacement meal [protected] email [protected]@gmail.com
poor
This is the 4th time the outlet at garden city kenya has tried to play smart with my order, the previous 3 times they gave me a small chips instead of regular sized even though they charged me for an upsize, yesterday they gave me one piece chicken less in my streetwise 3 order, the lady serving me saw my receipt very well and handed over the tray that had only two pieces chicken instead of 3, I did not notice till I went and sat on my table. I immediately returned back to her and she pretended to be unaware. Someone really needs to inspect the branch closely because I feel there is something fishing going on among the kfc staff at that outlet. I wonder how many other innocent customers have they fooled! My receipt number from yesterdays order is chk 2206
kfc
I am a Chicken lover have been for years. And for the last year or so I have been getting bad tasting chicken and ect at KFC and I am sick of it I just wish y'all can improve the chicken I don't know if it's the worker or what but as of today I have to stop eating at kfc wasting my money this complaint probably want make a difference but I wish it would so I can start back eating there.
ha ha
service/ wait time
My husband & I walked in to order the 10 piece meal with sides, the girl told me it woukd be 1 hour & 30 mins,! I was super shocked along with my husband* my family, co-workers, we give this business alot of money. From volvo. James hardie, etc.. Its alot of business. Anyway I said what? And asked for a supervisor, when he approaches me, he agreed I could...
Read full review of KFCfresh chicken
I pulled up in the Drive-Thru of Kentucky Fried / Taco Bell on Miramar Road I wanted to place an order for all dark legs and thigh 8 piece meal. I explained to the female who was taking my order that I would like it fresh. She said about just came up 5 minutes ago would that be okay. I explained to know my husband wants it just put down fresh because he got...
Read full review of KFC5pc wing combo and customer service mgr.
I ordered a #5 - 5pc wing original combo. The order was not what I was expecting. I expected to receive a number 5 5pc (whole chicken wings original combo) one side, a drink, and a biscuit. Instead I received 5 spicy wing drummets. Neither did I expect the chicken to be spicy. Also I called immediately after I got home and the manager or whomever it wa...
KFC Reviews 0
If you represent KFC, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
-
KFC Contacts
-
KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
-
KFC emailsletstalk@yum.com100%Confidence score: 100%Support
-
KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
-
KFC social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 18, 2024 - View all KFC contacts
Most discussed complaints
Cold food, rude customer serviceRecent comments about KFC company
Request for refund
Burger King
4590 reviews
Denny's
240 reviews
Huddle House
317 reviews
Little Caesar Enterprises / LittleCaesars.com
24 reviews
SmashBurger
196 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.