KFC’s earns a 1.3-star rating from 3487 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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online/in store experience
Ordered online and it said it would be ready at 4:07 pm so I go to the selected KFC go inside and tell the lady at the counter I have an online order she says "what is that?" So I gave her the confirmation email and she says "ok just wait" after sitting down she yells across the restaurant to me " we don't have no wedges so you gonna wait 20 minutes" I...
Read full review of KFC and 1 commentserved bloody/raw chicken wings (qty 6-$6)
Got home and served the food. Both my wife and daughter threw-up. Brought food back and they told me I'd have to come back and speak to (GM)Annie. Tomorrow after 3pm. We need to ensure the general public doesn't receive uncooked food again. I am not sure the workers understand how serious this is. They didn't even have the common sense to offer my money...
supervisor rude attitude.
November 30, 2019.
Abdulsalam Helmy
Americana food company - KFC Qatar
Doha, Qatar
Doha City, Qatar.
RE: Complaint Against Supervisor.
Dear Abdulsalam Helmy:
I am writing this letter to inform you of the behavior of one of the female supervisor in this company——- Rosemarie Velasco. I am referring to the constant discrediting, use of abusive language and intimidation that We have been experiencing from —- Rosemarie Velasco especially on 29/11/2019, she is very delusional, denial, lazy, rude, always angry, always shouting, not using please and thank you, demanding, and giving always bad pressure, she always want arguments, she like fighting against its team and staff, she has no respect at all towards its staff, not giving feedback and specially not giving positive feedback and not giving appreciative feedback, when she talk she never smile, and the worst she like to ignore the costumer and saying them not to comeback in KFC restaurant Doha.
The scenario yesterday we cannot hold and keep quiet anymore, first of all she is psychopath because one of our fast and hardworking Delivery rider outpouring a cup of drinking water to him in the pants he just wanted to drink water after he delivered order from costumers and going out thirsty because of the hot climate outside, second she'd demanding the alone marination staff that before she came atleast 7am all the marinated chicken must done and if failed she will give a dayscut like that she always did to the marination staff, and the 4 supervisor trainee under her is she's always giving task but not teaching them, she likes that the supervisor trainee relying only to the papers without proper coaching to the trainer, i can see to the face of the supervisor trainee that they don't have happiness once Rosemarie Velasco talk to them because of her attitude problem, once the supervisor trainee are self-training to their respective station of their technical she always interrupted and giving task which is not belong to their technical, she's not helping the supervisor trainee to learn the technical station that's why all the supervisor trainee here in Doha KFC is late in their training calendar because she likes to delaying them in their respective training, and the ways she teach and speak to the supervisor trainee is with mixing discouragement and pulling down, she degrading them and embarrassed them infront of the staff, that's why as we observed majority of the staff here dont like to renew thier contract and searching another company which is no supervisor like Rosemarie Velasco's rude and psychopathic attitude. Hence she is very low moral on account of she has a relationship with previous Nepal nationality Assistant Manager here in Doha KFC with her full development of thinking that the Asst. Manager is Married man has a wife and children in Nepal, i think that is against the law of this company and she is breaking the law of marriages and commitment. Even if that Asst. Manager is before expected time is transferred another store but she has guts to affair that man House because thats man leaving out to the company's accomodation, she Rosemarie Velasco is very often to lived in company's villa in Thumama and now particularly living that man's House near in Doha KFC, the problem is she is always coming late to her work schedule at 7am sometime she comes at work and logging in at 8am to 9am which is very unfair to the staff.
I have tried to bring this issue to your attention with as much high priority level. It is, therefore, my wish that you try to find out what the problem is and act on it in the best way possible. We love working here, and We know that this is a company that holds true to employee wellbeing. As such, We trust that you will handle this matter amicably.
We are looking forward to a positive response.
Sincerely,
Ahmed delivery rider, Shiva, Nikko Baldoza 3933, Richard Marcelo 6452, Lea, Amro, Michael Ken, Mohamed, Mark, Ella, Edwin 6343, Steff 950, John 5903, Tina 950.
ordering and receiving food
We wanted a bucket of thighs and legs with 2 large sides plus a side of wings. The clerk said he could give us a better deal. Turns out the so-called better deal was dried out chicken that sat in a warmer way to long and not what we ordered. We never order wings in a bucket meal because they are all bone and won't feed a family. It was supposed to be an 8...
service
Careless, no manner employees at your ogden, utah location . I waited more than 20min for a 8 piece family meal which was never given to me, since they forgot about my order. Asked for my money back and was treated in a horrible manner. I wasn't offered a meal, drink or any kind of apology from any employee at your store. I will not be returning to your store anytime soon.
Read full review of KFCpot pies
Hello, I was sitting in the drive-through and was my turn to order as ordering for popeye's and Large order of wedges and they told me to pull up to the window I waited 20 Only that were out of potpies. This was at 6:30 PM on Thursday 35, 2019. I find that to be very irritating. They have always had me pull up so they could make them but this time I didn't get anything. Please help resolve this issue. Thank you
Read full review of KFCfreshness, attitude and excessive wait
We paid $50 for two chicken tender meals and would told it would be about 5 minutes. They asked that we pull to the side. After 15 minutes we went inside to figure out what was going on. It turns out that they have our food to someone else. After 40 minutes we finally received our meal. The chicken was undercooked, the biscuits and potato wedges were stale...
Read full review of KFCmanagement
The manager in question is your store manager rosco at the 301 w main st location in cabot arkansas. She is completely unfit to be a manager at any level. From not being able to make a new schedule that includes new employees to not being able to train correctly writing up new employees on their first mistake. These write ups will never be made note of to...
Read full review of KFCchicken wings
We are disappointed and shocked at the wings we ordered from KFC Wetton drive through
I have been trying for an hour to call the branch
021 703 2047 TO COMPLAIN
Line stays busy.
We ordered 10 wings
My word..3 wings had only tasteless batter NO CHICKEN ON IT..and undercooked.. no taste.
IS THIS THE NEW STYLE AT KFC BONE WINGS TASTELESS WITH UNDERCOOK BATTER
And rest was smelling..stinking infact.. under cook..and the smallest wings..EVER...bones on wings
Shocking how no one answers the phone at the KFC
Look at the quality your staff serves loyal customers.
You'll should be embarrassed .
Next time advertise to your Customers that wings have no chicken on it..and you'll camouflage it with tasteless thick batter.
Also if I wanted fish smelling chicken bones I would have went to a Fishery Shop...
I trust you'll will DEAL WITH MATTER..AND ASK YOUR STAFF NOT TO EAT THE CHICKEN OF THE WINGS...THEN DIP IT IN BATTER AND SERVE TO CUSTOMERS
DISGUSTED
Lubayna Mansoor
[protected]
[protected]@gmail.com
the food quality, wrong order, missing items, wait time was 30 minutes or so. I paid 20.00 some change.
1) chicken pieces were shrunk, & dried, looked like they had been sitting in oven for to long. almost choked. 2) the order was wrong I clearly stated 2 breast, 2 quesaritos, & a large box of wedges. what I gs 3) line was long I waited about 15 minutes to order, 30 minutes to get my food. 4) rude customer behind me threatend me over taking a couple of extra seconds, to look at menu. everyone laughed.
food quality
Complaint concerning food quality at Jefferson City to 37760. Purchased family meal at 4:30 pm on Saturday 11-23-19. Chicken was horrible. So burnt that the breading was black. Sides were fine but chicken was inedible. Had to pull all breading off and toss it n garbage. Didn't realize quality was so bad until we got home and as we live 15 miles from store...
Read full review of KFCfood
I just had surgery yesterday, stop at KFC to get a meal got way home the chicken was not done, it still has blood in it, the biscuits was hard as rocks and my mash potatoes was not done I don't ever wanna order from you guys ever again, and customer service was rude, when I was ordering the guy was rushing me, there were no cars behind me, and it was only...
Read full review of KFCgift cards
I have 2 gift cards that i can't use they were given as gifts to me from my grandson. they have cash on them when i call to check.
But when I go to restaurant to use them they don't work! the casheir tries a second time no dice, she then calls over a supervisor and he does the same thing, tries it twice no dice ask for cash.
Don't have the cash that's why i was using card!
they give no # to call or person to talk to. any suggestions
not honoring online advertisements
11/1919 4:30 PM So i go to order at my local kfc Go to cashier and ask for the mix and match 2 for $6.00 There were several options either chicken sandwich chicken pot pie Famous Bowl and several other items I was going to order four of the chicken pot pie and four of the famous bowls that would have completed my order but the young man cash register said...
chicken
I ordered the $20 fill up meal that was supposed to be extra crispy. The chicken tasted like it was days old and was absolutely disgusting. The large sides should be classified as individual sides they aren't even filled to the top. The entire meal found its way to the trash can. It's absolutely ridiculous to spend money on something for my family no one could eat
Read full review of KFCsuper mega deal spicy
Thiss consider this as complaints.
This is the second time i faced the problem which rm time of delivery updated online.
Today i ordered one supermega deal, delivery time i clearly mentioned 8.30 pm in site.
My order no [protected]. Delivery boy delivered at 6.30 pm. I rased a complain and they admitted their fault. And told me they call me back.
Till now no one responded. Since the food is now not hot and not crispy, i am going to put in micro owan to make them hot and eat as my son is hungry now !
We r very disappointed... !..
I just received fresh one at 9.30 pm from delivery boy, and gave back old one.
Anil
QATAR
[protected]
order ticket 2225
Ticket reads 2:23 time Order fill up meal 20.00, large coleslaw, 2 large mashed/ with gravy, 4 biscuit. Received chicken alright, lg coleslaw fine. Mix up received 2 mash no gravy. I ordered one mashed with gravy and 1 large mac and cheese. Then I called repeatdly. Called no one answer. called for the next 3 days. Now call on sat 11/16. ansered talked to...
Read full review of KFC16 pc bucket - 4 lrg sides
On November 13th for Dinner I ordered a 16 piece meal that comes with 4 large sides. Upon returning to the Army Base (Ft Wainwright) and sitting down with my family I found only 2 of the sides and missing the 2- Mashed Potatoes. Also, the bucket only contained 10 pieces of chicken. I could not see myself driving back off the Army post and to the KFC. I...
Read full review of KFCeverything
I came at 9:45 Google says open until 10:30. You were out of original chicken. I ordered 2 Nashville hot chicken sandwiches and a large meat dew. Was charged almost 9 dollars. I was given a med my dew, 2 chicken little sandwiches. One is grilled to death hard and dry, the other is a wing with BONES on a bun !!! These were supposed to be 2 full sized sandwiches for 6 dollars and everything is disgusting.
customer service
My husband drove thru and ordered the "fill up" and 2 (additional) chicken breasts that he paid for. He does not eat dark meat. When he got home, and we sat down to eat, no chicken breasts. Not world peace, but very inconvenient. I called and said, we didn't receive the additional breasts, and I guess i'm going to have to drive back and get them. The girl...
Read full review of KFCKFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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